Nationwide Building Society Collections Advisor Reviews | Glassdoor.co.uk

Nationwide Building Society Collections Advisor Reviews

Updated Mar 21, 2019

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1.5
32%
Recommend to a Friend
100%
Approve of CEO
Nationwide Building Society  Chief Executive Joe Garner
Joe Garner
1 Ratings
  1. "Always focusing on your staff can pay off"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Collections Advisor in Northampton, England
    Recommends
    Approves of CEO

    I have been working at Nationwide Building Society

    Pros

    A company that focuses on its staff. If you work hard then you will get career development! Once you leave the office you won't be thinking about work.

    Cons

    The job itself can be somewhat repetitive, especially if you do not apply yourself. It can also be a bit political when it comes to promotions.

    Nationwide Building Society2017-01-24
  2. Helpful (1)

    "Shocking"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Collections Advisor in Bournemouth, England

    I have been working at Nationwide Building Society full-time for less than a year

    Pros

    A commendable job working at the Financial service voted number 1 for Customer Satisfaction. Onsite catering facilities are very good and food is of an excellent standard and reasonably priced. A very good pension package. A very charitable company that also supports local charities. Very fun annual Christmas party. Managers are knowledgeable and do genuinely care.

    Cons

    Three absences from work will see you placed on a 'Health Plan' requiring a Doctor's note for any upcoming illness. Absences are then used in patronising way against you in 1-2-1s which contribute to your end of year/annual review. In which, you are given a rating that dictates your bonus... Any excuse the company can use, will be used to stop you getting a half decent end of year rating, which in turn stops you... getting a half decent bonus (Probably due to having a banking mentality) although they are of course a Building Society and are different.... This cut costs mentality can be understandable in an economic climate such as 2007 but the recession was many years ago and with steady growth predicted for the coming years (despite Brexit scaremongering) you'd think they would put a permanent fix to the lifts that keep breaking down, meaning taking the stairs on your 10 minute break. You will then get a petulant email from your line manager asking why you are 2 minutes over your break time.. Just come to my desk and ask me? The company also now employ a 'Supply your own plastic cup' rule. Where there are water dispensers without cups. Therefore if you haven't brought your cup in, be prepared to go thirsty. (Cut costs mentality) Your opinion will be ignored, Nationwide often ask for employee feedback and then discard it, the best example of this was the Christmas party, staff were asked to vote for the venue they wanted, one venue won by a clear margin, but the other venue was selected (Cut costs mentality) Once you are taking calls and no longer in training, your training will consist of GCSE standard PowerPoints and handouts are in black and white, again cutting costs with that banking, I mean Building Society mentality. The salary is supposedly industry competitive but competitors in the area offer a superior salary. Before advertising this, research should have probably been done.. They operate an absolute zero tolerance on mobile phones at desk policy. However if you are a manager, this does not apply to you. Some managers even have two phones at their desk. Any disciplinary is done through a 'HR' where someone from the other side of the country will come and speak to you as well as your manager where they will analyse your statistics, this will last 30 minutes.. Or 5 minutes if your manager just spoke to you at your desk about it. If you plan on travelling from out of town to do this job, be prepared to pay for parking at nearby car parks as the on-site car parking facilities are very small and you will need to get there 50 minutes before your shift to get in and also make sure you have a passenger or you will be turned away. Once the front desk were actually handing out handheld alarms for female employees to use the car park down the hill. Extra curricular work that helps in career progression often involves work outside of normal working hours, fair enough. However, be prepared to be out of pocket expenses while your receipts for spending your own money are 'processed' for weeks and a refund is done. In summary, Nationwide has a good reputation and says it cares for its employees, in practice it really doesn't. There are very little job opportunities within the building itself and achieving a higher pay bracket is so unattainable that you'd almost think they don't want you to achieve. The company has outdated practices this is largely due to being an old fashioned bank trying to operate in the 21st Century, with rigid processes and a hierarchy that are out of touch with the office. The people in positions of power clearly do not trust those in the lower end of the company to do their job properly, therefore everything you do is monitored and therefore this level of distrust can only demotivate an individual. If you do work for the company, do not try and work from the bottom and try progress up, you will spend a longer time than you first intended, colours will become paler, the air will get heavier and your happiness levels will suffer.

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    Advice to Management

    See above.

    Nationwide Building Society2019-03-21
  3. Helpful (1)

    "Not quite as it's sold"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Collections Advisor in Bournemouth, England
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I have been working at Nationwide Building Society

    Pros

    Good team - spacious office - nice cafe - expensive though - good working hours - easy to access on public transport

    Cons

    Poor leadership, repetitive, entirely on the phone, management style is not for everyone - micro management - limited progression - limited opportunities to earn more - very regimented

    Advice to Management

    Don't micro-manage

    Nationwide Building Society2017-09-02
Found 3 reviews