Nationwide Building Society Personal Banking Manager Reviews | Glassdoor.co.uk

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Nationwide Building Society Manager Personal Banking Reviews

Updated 30 Mar 2019

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Found 11 reviews

3.4
StarStarStarStarStar
Rating TrendsRating Trends
97%
Recommend to a Friend
100%
Approve of CEO
Nationwide Building Society CEO Joe Garner
Joe Garner
2 Ratings
  1. "Nice company, look after their staff"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Personal Banking Manager in Cambridge, East of England, England
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at Nationwide Building Society full-time for more than 5 years

    Pros

    Great support for progression, have re-located me multiple times to fit with my personal circumstances, Nationwide looks after their staff very well. Most staff are very friendly.

    Cons

    not the highest paying company

    Nationwide Building Society2017-10-29
  2. "Looking to leave"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Personal Banking Manager 
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Nationwide Building Society full-time for more than 3 years

    Pros

    Good company benefits, nice colleagues

    Cons

    Promotion depends on who you know, annual rating depends on how close you are to your manager. Colleagues are generally nice. Bad behaviours are not dealt with.

    Nationwide Building Society2019-03-30
  3. Helpful (1)

    "For a good time not a long time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Personal Banking Manager in Birmingham, England
    Recommends
    Positive Outlook
    No Opinion of CEO

    I worked at Nationwide Building Society full-time for more than 3 years

    Pros

    Good management A culture of care throughout the retail banking network Fun place to work Great work life balance They do try to make changes (for the better most of the time)

    Cons

    No room to progress Wrong people in the wrong place Training is non-existent, you're just expected to know what to do High expectations for very little reward Changes are poorly implemented and inconsistent

    Advice to Management

    Your all stick and no carrot, it's fine to have goals and ambitions of where you want the team to be but you got to properly plan that as a team. Listen to your people, they know there role

    Nationwide Building Society2018-08-03

    Nationwide Building Society Response

    August 8, 2018Employer Brand Manager

    Thanks for taking the time to share your feedback. As a mutual organisation, our culture is indeed important to us, it represents where we came from and who we are today. Your other comments have also been noted, thank you. Wishing you the very best of luck in your next role, ...

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  4. "good company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Personal Banking Manager in Wakefield, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Nationwide Building Society

    Pros

    really good at being customer focussed

    Cons

    short staffed in branches so always really busy

    Advice to Management

    employ more customer facing staff rather than management

    Nationwide Building Society2016-09-29
  5. Helpful (3)

    "Not what it seems to be. Avoid like a plague."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Personal Banking Manager 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Nationwide Building Society full-time for more than 3 years

    Pros

    Not working on Sundays...yet Colleagues 1 hour breaks No more pros No more pros No more pros No more pros No more pros

    Cons

    The shift is 9-5 but they expect you to be there 15 minutes before for training and until the place closes which is normally around 5:15 pm. That's 30 minutes of unpaid overtime per day. Only promote yes men not because of your skill and performance evevthough I am one of the highest performing staff in the country. Supposedly no targets but they hide the fact that there are targets but are called norms. Management believe...

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    Advice to Management

    Listen to your staff more. Stop acting that there are no targets just because you are regulated if all I hear each month is numbers. Stop acting like you are great leaders and this bs "skillful management". If you want to be great leaders listen to us more and give us the opportunity to grow within the company. Give us something to look forward to, not empty promises. Do not promote someone because of the colour of their...

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    Nationwide Building Society2015-12-11
  6. Helpful (2)

    "Too much to do for extremely poor pay and benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Personal Banking Manager in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Nationwide Building Society

    Pros

    Full time steady job not a career

    Cons

    Extreme pressure to hit outcomes (another word for targets) and there are too many so called norms to hit, making it impossible to get a Met Objective which would have allowed you to get a very low bonus. Too much is expected of all the roles and if you are to progress you will need to work unpaid on your own time and is encouraged unofficially to squeeze more out of you. The management is top down and no consultation...

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    Advice to Management

    Kindly stop encouraging the managers to complete or to sit with the employees while they complete the annual viewpoint surveys if you really would like some honest feedback. Send out communication with strict guidelines on how to complete this if you are not completing this to enhance your reputation and just as a exercise to inflate your own egos.

    Nationwide Building Society2015-10-18
  7. Helpful (11)

    "bullying and nepotism"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Personal Banking Manager 
    Doesn't Recommend

    I worked at Nationwide Building Society

    Pros

    Can't think of any at the moment, uniform I suppose.

    Cons

    Whilst at nationwide as a pbm and manager I was subjected to bullying and a culture of "if your face fits" secondments are not advertised but just given to people who are in favour with higher management. Their internal recruitment process is flawed at best, having been told within the 1st minute of one internal job interview that I was "lucky to be there as my name wasn't on the list" I have known of jobs being advertised...

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    Nationwide Building Society2015-07-03
  8. "Very positive, very nice colleagues, thorough training, good prospects but very busy, could do with more staff."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Personal Banking Manager in Devizes, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Nationwide Building Society full-time for more than a year

    Pros

    All the people are very nice, the colleagues in branch as well as the management. Everybody is really positive and encouraging and there are lots of opportunities to progress in your career. Nationwide do a lot to improve the systems that the staff use to make their jobs easier. The training programs used are thorough and you get a lot of support as you learn.

    Cons

    There are never enough staff to serve the ever-increasing numbers of customers so there is always a lot of pressure. The constant staff turnover as people progress means that there are never enough experienced people which puts pressure on everybody to support people as they learn on the job.

    Advice to Management

    Please give us more staff, we are constantly having to adapt to new focusses which invariably means doing more work, especially as our member numbers increase, but we never get more staff to facilitate this. This then means the customers get frustrated because we always have queues and one of the main reasons our customers like nus is because they get to talk to a real person whenever they want to.

    Nationwide Building Society2014-06-05
  9. Helpful (3)

    "Where did it all go wrong"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Personal Banking Manager in Milton Keynes, England
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I have been working at Nationwide Building Society full-time for more than 10 years

    Pros

    They have a fantastic group of loyal employees on the frontline & the customer service offered is fantastic in a very challenging environment

    Cons

    Lack of leadership from the top, cloudy team objectives with with regards targets that don't exist & folks threatened with job loses for not hitting non existent targets, Nationwide abandoned work life balance a couple of years ago forcing staff with families to work their hours at branch level over 6 days rather than 5. pay is poor compared with other financial institutions & the final salary pension scheme has gone....

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    Advice to Management

    Why - they wouldn't listen & not gonna bang my head against a brick wall !

    Nationwide Building Society2014-05-07
  10. "disgruntled current employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Personal Banking Manager in Dunfermline, Scotland
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Nationwide Building Society part-time for more than 5 years

    Pros

    I love helping people and doing whats right for them, giving them what they actually need. I love how every customer in front of me is different. great training on every aspect of the job. great travel cover for every employee with a flex account covering the whole family regardless of where you travel to. great products over all.

    Cons

    target bonus was with drawn and replaced with service bonus but the amounts that can be made are a lot lower then before meaning over all earning for the year have dropped. Saturday working is stated as ' to be agreed with manager' in contract but manager states this isn't an option and has to be done even though I work part time to fit around my kids i have to do as many saturdays as a full time worker when everything...

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    Advice to Management

    When a job come up a member of staff who already works there should be considered for promotion before an out sider is brought in - this isn't always the case just now.

    Nationwide Building Society2014-05-09
Found 11 reviews