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Nationwide Building Society Reviews
Updated 5 Dec 2023
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Full-time, Part-time
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Found 1,714 of over 2K reviews
69% Recommend to a Friend
66% Approve of CEO
Found 1,717 of over 2K reviews
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Recommend to a Friend
Approve of CEO
Debbie Crosbie
73 Ratings
Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
Pros
Cons
- "3) Too many managers that walk around and have chats rather than actually do anything" (in 46 reviews)
- 5.029 Nov 2023Anonymous EmployeeCurrent Employee, less than 1 year
Pros
Great attitude of colleagues Ability to work at your own pace and deliver value Non-toxic environment
Cons
None that I can think of
- 2.011 Nov 2023Team Member (Retail Worker)Former Employee, more than 3 years
Pros
Some great people Embrace different cultures Caring values and empathetic at times Great pension Good training
Cons
No Flexibility, too much changes to rota, working in retail we were forced to do contact centre calls meant less staff on shop floor, working is busy city centre branch we were asked to cover other branches it was very rare we got cover in our branch. 6 weeks notice for time off unacceptable. 2 people off at a time rule had to find your own cover if you wanted a specific day off. Manager favoured certain employees. Nothing is confidential so I stopped leaving feedback. Lack of mental health understanding. Lots of pressure on staff to work harder customer opinions are at the heart of everything disregarding employee opinion and mental health. Too much focus on sales and performance. No discount on mortgages for staff- being a building society.
- 4.024 Oct 2023CommunicationsCurrent Employee, more than 8 years
Pros
Flexible benefits, pension etc. Friendly colleagues and progression opportunities if you work hard and put extra time in.
Cons
Some positive changes recently since the change of CEO but new CEO not bringing colleagues along on the journey. Requires some form of media/leader training around how to speak to employee/colleague audience. Focuses a lot on the work she and the 'big wigs' do, other colleague recognition seriously lacking, I don't work on the front-line but it's surprising how little recoginition Retail/front-line channels get these days, comparative to when Joe was CEO. They're the face of the Society. Answers to questions very nonchalant and lackadaisical, not well thought out or considered. There's a difference between leading and managing the business. Completely uninspired by leadership right now like many others, affects morale.
6 - 1.09 Oct 2023Anonymous EmployeeFormer Employee, more than 8 years
Pros
Reasonably good benefits, pension and colleagues are mostly lovely. Great experience working anywhere for many years but all changed moving into the department I worked in before leaving. Unfortunately one individual ruined the whole experience
Cons
Read Trustpilot reviews to see how customers are treated. My specific experience was being horrifically bullied by my line manager for 6 months to the point of wanting to end my life, despite this being reported to HR via numerous channels and her line manager nothing was ever picked up or investigated further. Manager had a real ‘god’ complex and was inexperienced in management which led to her giving incorrect information and speaking to staff like she owned them. Had no experience with dealing with mental health at all and showed no compassion. To use exact words ‘people don’t get upset about dead relatives from years ago’ in response to bereavement calls. Micromanaged every second of every day to the point of harassment, marked on stats of how many customers picked up calls? Impossible to control. No empathy, no remorse, no apologies , just purely horrendous. Would consistently tell other managers she was better than them. Was told Nationwide would get in touch to discuss the horrific bullying I received after I left but of course they never did. I honestly cannot stress enough how horrendous working in this specific department was and how little nationwide cared.
3
Nationwide Building Society Response2moThank you for your review. This is a very serious allegation and we ask that you call the Whistleblowing team as a matter of urgency. Whistleblowing provides an independent approach to investigating concerns. Please can you contact the Whistleblowing team either by: Calling the Whistleblowing team on 0330 460 5445 during office hours Emailing whistleblowingofficer@nationwide.co.uk Thank you.
- 2.05 Dec 2023Senior Fraud AnalystCurrent Employee, more than 3 yearsSwindon, Wiltshire, South West England, England
Pros
The fraud team are amazing and it’s such an interesting role
Cons
Debbie has ruined everything to do with nationwide since taking over
3 - 3.01 Dec 2023Mortgage OperationsCurrent Employee, less than 1 yearNorthampton, England
Pros
Currently working from home. Good pension
Cons
Communication really isn’t good. A lot of hear say and management not kept informed. Not good for progression.
- 4.05 Dec 2023Risk AnalystCurrent Employee, more than 1 yearLondon, England
Pros
Good culture, friendly people and teams works well together.
Cons
New hybrid policy and lower pay than competitors.
1 - 5.026 Nov 2023AnalystCurrent Employee, less than 1 yearWakefield, England
Pros
Lots of development opportunities. Management is really good in providing support. Will also be able to get lots of certifications
Cons
Promotion is a bit difficult as have to wait for someone to leave for that opportunity to be available and then there are many who'd apply for that position.
- 5.04 Dec 2023AnalystCurrent EmployeeSwindon, Wiltshire, South West England, England
Pros
Great workplace environment and culture.
Cons
There is really nothing to say here.
- 5.03 Dec 2023Financial Crime AnalystFormer Employee, more than 1 yearManchester, England
Pros
great managment caring and help to progress
Cons
pay is too low for the work load
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Nationwide Building Society Reviews FAQs
Nationwide Building Society has an overall rating of 3.9 out of 5, based on over 1,904 reviews left anonymously by employees. 69% of employees would recommend working at Nationwide Building Society to a friend and 64% have a positive outlook for the business. This rating has been stable over the past 12 months.
69% of Nationwide Building Society employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Nationwide Building Society 4.0 out of 5 for work life balance, 3.9 for culture and values and 3.4 for career opportunities.
