Nationwide Building Society Service Consultant Reviews | Glassdoor.co.uk

Nationwide Building Society Service Consultant Reviews

Updated 26 Feb 2018

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Found 11 reviews

2.7
StarStarStarStarStar
Rating TrendsRating Trends
10%
Recommend to a Friend
17%
Approve of CEO
Nationwide Building Society CEO Joe Garner
Joe Garner
2 Ratings
  1. "Good Place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Consultant in Swindon, Wiltshire, South West England, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Nationwide Building Society

    Pros

    Friendly co-workers, quickly learn new skills, progress within the company quickly.

    Cons

    training wasn't overly organised well.

    Nationwide Building Society2016-04-21
  2. "Service Consultant role"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Service Consultant in Northampton, England
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Nationwide Building Society full-time (Less than a year)

    Pros

    Well known organisation Understanding with personal appointments Great pension

    Cons

    Work staff like slaves in call centres and expect too much Too probing with appointments and ask such personal information Support isn't always there with work not all management know what they're doing and seem to have been handed there job rather than earned it long winded interview process high turover, so many people leave the role

    Nationwide Building Society2018-02-26
  3. "Temporary"

    StarStarStarStarStar
      Current Employee - Service Consultant in Swindon, Wiltshire, South West England, England

      I have been working at Nationwide Building Society full-time (Less than a year)

      Pros

      Career progression, Flexible, Hourly rate, Contract extended

      Cons

      Can't think of any cons

      Nationwide Building Society2018-02-08
    • ".."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Service Consultant in Wakefield, England
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I have been working at Nationwide Building Society full-time (Less than a year)

      Pros

      Wage. Looks good on CV. Easy area to get to.

      Cons

      Management need a shuffle around. No support when you need help. Found training to be very boring and nothing stuck with me when going live on the phones. Not many people are left from the team I trained with and that is simply because call centre work is hard and difficult to get accustomed to!

      Advice to Management

      Be more supportive

      Nationwide Building Society2017-07-07
    • Helpful (6)

      "Its all a facade. Don't be fooled!"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Customer Service Consultant in Northampton, England
      Doesn't Recommend
      Negative Outlook
      Approves of CEO

      I have been working at Nationwide Building Society full-time (Less than a year)

      Pros

      Proud behaviours are rewarded, going the extra mile is recognised with little certificates. Senior managers listen however to get to them takes a long time. Amazing trainers who really set you up well.

      Cons

      They are changing the working hours to become more antisocial and expect everyone to go along with this without asking us. The pay is very low for the responsibility and PRESSURE involved. The training is absolutely amazing however when you are put on the phones the "no targets" is a lie. You are targeted to the point where daily reports are red and green and you are put on performance plans if you are for example 1%...

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      Advice to Management

      Please listen to the colleagues when they need help. Alot of people i know have either been signed off for stress or have been put on medication just to deal with this job day to day. They get through so many staff so quickly and progression opportunity is not as easy as it seems. There are alot of hoops to jump through so alot of opportunities that are pushed to junior staff are nowhere within reach. Its disappointing...

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      Nationwide Building Society2016-02-10
    • Helpful (5)

      "Definitely avoid"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Customer Service Consultant in Glasgow, Scotland
      Doesn't Recommend
      Neutral Outlook
      Disapproves of CEO

      I worked at Nationwide Building Society full-time for more than a year

      Pros

      You get a free uniform..... er, that's it.

      Cons

      Absolutely terrible company to work for. Management heavy, with constant changes obstructing production. Massive influx of staff from a certain well known failed bank add to the incompetent running of the business. A mutual company that wastes millions every year of their members money on pointless conferences, with black tie dinners and free wine on tap whilst members earn as low as 0.001 % on their deposits. Dismal...

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      Advice to Management

      No point really. as none of them listen, pretty futile really.

      Nationwide Building Society2016-01-09
    • "Customer consultant"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Customer Service Consultant in Dunfermline, Scotland
      Doesn't Recommend
      Negative Outlook
      No Opinion of CEO

      I have been working at Nationwide Building Society full-time (Less than a year)

      Pros

      An hour for lunch. Not bad salary. Lots of training. I think that is about all that was good to be honest

      Cons

      No structure to shift pattern. They expect you to be fully flexible and can change your shifts at two weeks notice but are not helpful when you have something planned. Have to take 7 days holiday when planning a week off in advance because you don't know what shifts you are working. I have also booked a weekend off and been told I wasn't working for them to put me in and no one cared. All they seem to care about is bums...

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      Advice to Management

      If you expect us to be fully flexible when it suits you then at least have the decency to come and go with people when they need it. Bring in a rotation shift pattern so staff can plan further than 2 weeks in advance.

      Nationwide Building Society2015-09-03
    • Helpful (4)

      "If you are after progression avoid like the plague"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Customer Service Consultant in Dunfermline, Scotland
      Doesn't Recommend
      Neutral Outlook
      No Opinion of CEO

      I worked at Nationwide Building Society (Less than a year)

      Pros

      One hour for lunch, dress down Fridays, do not need to wear a tie, quarterly bonus - thats about it really as the pros are minimal in my opinion.

      Cons

      Overly obsessed on stats, you feel like you are plugged into a wall, if you gain too much experience in the call centre you get blocked from progressing elsewhere in the company as they cannot afford to lose you off of the battery hen line that more often than not queues 40-100+ calls for most of the day. The company faster payments in/out system is more down than up and leads to very nasty customers on a frequent basis....

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      Advice to Management

      Make service tracker a more fairer scoring system and do away with the snitching consultant feedback forms - they are just purely nasty and serve no other purpose other than to knock already worn down consultants even further. Also treat your staff better like human beings and not staff numbers. The senior Swindon management might also want to wonder why so many longer term staff are leaving the Dunfermline call centre...

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      Nationwide Building Society2015-09-20
    • "Overall good experience"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Customer Service Consultant in Swindon, Wiltshire, South West England, England
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Nationwide Building Society full-time for more than 5 years

      Pros

      customer service training, values, development support

      Cons

      development support dependent on manager, money saving focus, it's difficult to change from temp to perm role

      Advice to Management

      N/A

      Nationwide Building Society2015-07-08
    • "Incredible, customer orientated company with a true family spirit."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Customer Service Consultant in Sheffield, England
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Nationwide Building Society full-time for more than 3 years

      Pros

      The best things about working for them is the people you meet and the job you get to do. You make a real difference to peoples finances, and you go away feeling proud of that. The benefits are fantastic and you have alot of opportunities open up to you as you work there. By far the best company I have ever worked for.

      Cons

      Sometimes the job is difficult. You encounter situations where you just cant do enough for the people you are trying to help, and that is hard to deal with at times. Sometimes it feels like process gets in the way of success.

      Advice to Management

      Know the job your guys on the lowest levels are doing. Sometimes, we get changes put in place by people that don't do the job the changes affect, and it can often have disastrous impacts, leaving us to clear up the mess and communicate back what needs to be done to fix it. This could be so much easier if changes were run past people who were actually on the phones doing the job. A lot of changes make our job so much more...

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      Nationwide Building Society2014-06-15
    Found 11 reviews