Nationwide Building Society "head office" Reviews | Glassdoor.co.uk

Nationwide Building Society Employee Reviews about "head office"

Updated 26 Jun 2019

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Found 521 reviews

3.7
StarStarStarStarStar
Rating TrendsRating Trends
74%
Recommend to a Friend
79%
Approve of CEO
Nationwide Building Society CEO Joe Garner
Joe Garner
203 Ratings
Pros
Cons
  • "Senior management are in some cases Jurassic in their style(in 22 reviews)

  • "Head office in Swindon, very few opportunities for progression if you didn't want to move(in 18 reviews)

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Reviews about "head office"

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  1. "Customer representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Nationwide Building Society full-time for more than a year

    Pros

    Supportive culture and great training (plus very good pension arrangements).

    Cons

    Head office in Swindon, very few opportunities for progression if you didn't want to move.

    Advice to Management

    More opportunities available up North, immense competition for progression with current Nationwide employees resulting in many talented workers leaving

    Nationwide Building Society2019-01-05
  2. Helpful (2)

    "Not what is once was"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Nationwide Building Society full-time for more than 5 years

    Pros

    Nationwide is trying to adapt to a modern world but is sacrificing it's most valuable assets to do this by cutting staff and career opportunities

    Cons

    Wasteful, and far more corporate that it would like to admit Many lies told and considerable redundancies in the last 2 years Head office culture is embarrassing and very slow to act

    Nationwide Building Society2018-09-24

    Nationwide Building Society Response

    November 19, 2018Employer Brand Manager

    Thanks for taking the time to comment and we're sorry to hear that not everything during your time with us was positive. We're working hard to be on the front foot to meet the changing needs of consumers, for today and tomorrow. Reflected in September with the announcement of ...

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  3. "Good working environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Representative in London, England
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at Nationwide Building Society part-time for more than 3 years

    Pros

    - The company seems to genuinely care about its members. - very generous benefits package, including an extremely good pension - progression within the branch network is easy if you want to go down that path - Company can be very flexible with hours and working location

    Cons

    - Branch staff are grossly underpaid for the work we do. This leads to a lack of morale and a very high staff turnover rate, particularly amongst Customer Representatives - Head Office out of touch with what life is like in branch, so they often make decisions without consulting those of us on the front line. - Some managers can be very inconsistent in their approach - policies...

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    Advice to Management

    Lead by example more often.

    Nationwide Building Society2018-08-22

    Nationwide Building Society Response

    August 31, 2018Employer Brand Manager

    Thanks for taking the time to comment, it's also great to hear from our colleagues. We do absolutely care about our members. As a mutual, we are owned by and run for the benefit of our members, not shareholders, and have a duty to act in their best interests. Likewise it's our ...

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  4. Helpful (1)

    "Good employer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Swindon, Wiltshire, South West England, England
    Recommends
    Negative Outlook
    No Opinion of CEO

    I have been working at Nationwide Building Society full-time for less than a year

    Pros

    Great facilities at Head Office - the restaurant is superb with a wide choice of meals each day,. Good low cost gym. Open plan office space which has been upgraded. Very good pension scheme

    Cons

    Car park can take ages to get out of in the evening. Lots of cost cutting and redundancies at the moment.

    Nationwide Building Society2018-03-25
  5. "Positive Experience!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Resource Analyst in Swindon, Wiltshire, South West England, England
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at Nationwide Building Society full-time for more than a year

    Pros

    Fantastic head office in swindon, love working in this building. Feels very modern and is being updated with ne equipment and revamps of offices regularly. Amazing canteen, I could eat there everyday! Working dynamically and flexibility is encouaged and line managers are very supportive and adaptive to individual needs

    Cons

    Car parking can be tricky and finding a free desk can be hard if hot desking

    Advice to Management

    Keep up the great line management!

    Nationwide Building Society2018-03-23
  6. "Nationwide Building Society"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Swindon, Wiltshire, South West England, England
    Recommends
    Neutral Outlook

    I have been working at Nationwide Building Society full-time for less than a year

    Pros

    Genuinely cares about community and building financial inclusivity. Caring towards employees. Easy-going. Great pension offering. Can buy up to 5 extra days holiday (they promote 10 but that's not really on offer to most employees).

    Cons

    Can be long hours. Surprisingly disorganised for an organisation with a straightforward structure. Traffic around the head office can be very heavy meaning it can take a long time to get to work during normal commuting hours.

    Advice to Management

    Employ enough people to complete the work in the advertised hours. Actively encourage more remote working. Provide mobile phones to reduce the need to work in the office.

    Nationwide Building Society2018-03-18
  7. "Business Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Nationwide Building Society full-time

    Pros

    Great work life balance, great place to work, values are really visible throughout

    Cons

    Based entirely out of the head office, culture of not taking ownership or management making decisions

    Nationwide Building Society2017-12-19
  8. Helpful (9)

    "Generally OK - but some areas remain managed by hierarchy which will never be fixed :-("

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Swindon, Wiltshire, South West England, England
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Nationwide Building Society full-time for more than 5 years

    Pros

    I've worked at Nationwide for just over four years now, and its fair to say that the organisation does, on the whole, have a host of really professional, friendly, approachable people I have ever worked with. Again, on the whole, this stretches across all disciplines meaning the atmosphere is one of support and "we are all in this together" - which is great. Other good things about Nationwide include: - no written rule...

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    Cons

    The organisation is going through a large period of change at the moment, but this simply isn't managed well. What was once a great place to be, is now slowly becoming poorly managed. This is partly because Nationwide has a demographic of people being there for 20+ years in some management roles who play lip service to the changes that need to happen, but when it comes to it, have no ability at all to lead change as Nationwide...

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    Advice to Management

    An organisation that is in risk of descending into chaos unless some real performance management of long in the tooth leaders take place. Genuinely remove the hierarchy barriers that are still there - if the CEO is reading this, don't believe what you are told. its a hard place to be for more junior members who bring external skills and experience of change to your organisation. Consider if the Swindon location is a...

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    Nationwide Building Society2017-11-22
  9. Helpful (2)

    "Customer Representative review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Representative in Bournemouth, England
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I have been working at Nationwide Building Society full-time for less than a year

    Pros

    Nationwide have some fantastic values that really do show they care about the customers. All of the managers are very supportive and my branch personally are like one big family. We all support each other and there is constant recognition for the hard work you put in. I love my job but i'm looking forward to getting to the next level.

    Cons

    Recently there has been a freeze in recruitment in branch and an increase in recruitment for head office. One main con is you are contracted 9-5 however you have to get in for around 8.30 and often stay until around 5.30 which is unpaid time you cant claim back.

    Advice to Management

    Invest in your people and see the business grow more. Appreciated staff will work harder.

    Nationwide Building Society2017-06-16
  10. Helpful (3)

    "Bullying Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Procurement in Swindon, Gloucestershire, South West England, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Nationwide Building Society

    Pros

    Always well paid jobs available, good gym facility, canteen and internal training.

    Cons

    The majority of people are bullied. Before I was bullied I felt sad to see so many of my colleagues being bullied and then I became a target myself, I put up with it for a long time. It all started about 5 years ago when a new Executive Director started and felt NBS had too many coasting employees but it's gone way too far. I've stayed in touch and nothing has changed since I left. If I hear it's changed I'll update this...

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    Advice to Management

    Listen to people on both sides, don't rely on what you're told.

    Nationwide Building Society2017-06-24
Found 521 reviews