Nationwide Building Society Employee Reviews about "head office"

Updated Sep 10, 2021

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3.9
76%
Recommend to a Friend
84%
Approve of CEO
Nationwide Building Society  Chief Executive Joe Garner
Joe Garner
682 Ratings
Pros
  • "Flexible working for work life balance(in 112 reviews)

  • "Flexible working arrangements; great benefits package(in 68 reviews)

  • Cons
  • "none, Nationwide is a fantastic employer(in 52 reviews)

  • "Progression difficult if role less visible at head office(in 30 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

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    Reviews about "head office"

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    1. 5.0
      Former Employee

      Enjoyable

      Jan 3, 2021 - Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      I Nice head office, lovely grounds

      Cons

      None, it was a good place to work

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    2. 3.0
      Current Employee, more than 1 year

      Good but too much pressure for a low paid role

      Sep 10, 2021 - Member Representative in Birmingham, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      You get to know your colleagues and share a lot with them, your first hand experience is always desirable if you want to move to another role, senior management tend to stay in touch and do teams meetings/ blogs

      Cons

      Too much pressure, we are expected to sell and discuss products which aren't suitable for most people (like later life mortgages, online only accounts, loans, insurance), I understand we are a business but branch colleagues are expected to sell everything whereas head office/ contact centre aren't expected to sell like we are there is way too much observation/ assessments/ reviews, everything is so regulated and strict and the job can feel suffocating as there is so much to do as a cashier the pay is shockingly low for what we are expected to do and the stress we take on there is way too much micromanagement, silly initiatives and time wasting activities like mission promises, goal setting, diversity promises... our job is to serve the members who need us, and these other tasks just get in the way (we are also expected to do this while the branch is open, serving people and needing to do our own balancing etc) they will tell you that they focus on career development but more often than not you are denied internal roles and your manager will struggle to replace you, therefore creating a tension when you are trying to advance your career TLDR: don't apply if you don't like sales or are introverted, lots of unnecessary exercises and tasks, too much emphasis on digital and having to sell products as that shows you are competent

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      2 people found this review helpful
    3. 4.0
      Former Employee

      Nationwide

      Mar 31, 2021 - Finance Business Partner in Northampton, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good culture and work life balance

      Cons

      Progression difficult if role less visible at head office

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    4. 3.0
      Current Employee, more than 1 year

      Okay, not great

      Mar 15, 2021 - Member Representative in London, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Company looks after you pretty well. Good colleagues. Most of the daily work is easy.

      Cons

      Miscommunication. Head Office make many mistakes that you will have to deal with in branch. Pretty boring job, very repetitive. Have to be very dependant on others e.g. Head Office and other departments. Outdated technology and systems Career progression is almost non existent, especially into mortgage roles

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    5. 3.0
      Former Employee, more than 3 years

      Enjoyed it from hard to progress

      Feb 8, 2021 - Customer Service Representative in London, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great team to work with.

      Cons

      Hard to progress to head office roles.

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    6. 3.0
      Former Employee, more than 10 years

      Not the people friendly company they used to be

      Jan 12, 2021 - Manager in Swindon, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The people that work there really do care about their customers

      Cons

      It is now led by managing costs, as well who you know. Nodding your head seems a requirement in a head office led organisation. More like a PLC than a mutual !!!

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    7. 3.0
      Current Employee, more than 1 year

      Sales job with a few nice perks

      Jan 9, 2021 - Member Representative in Manchester, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good job security. Flexible working arrangements available. Free uniform. Good benefits- generous pension contributions, option to buy and sell holidays, generous maternity/paternity leave, annual bonus.

      Cons

      The job is sales based as much as the company would pretend that it is not. There is weekend work involved, as a new starter you may be told a condition of working there is that you have to work every Saturday. You may earn less than your peers doing the same role who knew someone who worked there prior to getting the job, or people who worked there prior to pay caps being implemented on roles. Limited opportunities to progress if you don't work in a head office site. Some of the managers aren't nice to work with, you'll become a target if they don't like you. The pay doesn't reflect the stress associated with the work.

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      1 person found this review helpful
    8. 4.0
      Former Employee, more than 5 years

      A stable company to work for - branches are not the future though.

      Sep 16, 2020 - Personal Banking Manager in London, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Generally my colleagues were good people and management were usually supportive and approachable. Life insurance and sick pay benefits were helpful. Pay is ok when compared to similar roles at other Building Societies/Banks.

      Cons

      Unfair advantages given to certain people when applying for promotions. Not paid for working Saturdays (given lieu instead). Not allowed targets so no commission - difficult to motivate colleagues to refer. Outdated role now that Nationwide have are moving to what they refer to as "The Digital World". Branches are remaining open, except some smaller ones that have closed already. Getting a job at the Swindon head office is a better idea than applying for a branch role - there are far more opportunities for progression. Perhaps this would be the case for the offices in Northampton and Bournemouth as well. There was also a slight nasty, two faced culture in a lot of the branches which could be uncomfortable. Technology in branches is terribly outdated and you have to work between 5+ systems.

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      1 person found this review helpful
    9. 4.0
      Former Employee, more than 10 years

      Great company to work for

      Jun 15, 2020 - Business Support Consultant in Northampton, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Fair to all employees Flexible working

      Cons

      Most vacancies are at Swindon Head Office, if based elsewhere it can be hard to get promotion

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    10. 5.0
      Current Employee, less than 1 year

      Very customer focused

      May 21, 2020 - Senior Fraud Consultant in Swindon, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Head office is an amazing site with all the amenities. Companybalways investments in staff

      Cons

      Structure can be overly hierarchy. Hard for an external hire to join.

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