Nespresso USA Reviews | Glassdoor.co.uk

Nespresso USA Reviews

Updated 31 May 2019

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Found 113 reviews

3.7
StarStarStarStarStar
Rating TrendsRating Trends
67%
Recommend to a Friend
90%
Approve of CEO
Nespresso USA CEO Guillaume Le Cunff
Guillaume Le Cunff
57 Ratings
Pros
  • "Great products, good opportunities for advancement, great benefits(in 18 reviews)

  • "Weekly pay, free coffee all day, and nice and respectful customers(in 10 reviews)

Cons
More Pros and Cons
  1. "Great pla"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Boutique Specialist 
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Nespresso USA part-time

    Pros

    Good pay. Great perks like free coffee and machine. Great store manager and wonderful team.

    Cons

    No work -life balance. It’s very tiresome to not have a set schedule and always work weekends. If I could work mon-fri regular hours, this place would be perfect.

    Advice to Management

    Let people have set schedules. The reason people leave is because there is no work-life balance.

    Nespresso USA2019-05-31

    Nespresso USA Response

    June 6, 2019Nespresso Leadership

    Hello Boutique Specialist, Thank you for recognizing Nespresso as a “great place”. We are proud to offer a competitive benefits program and excellent perks, such as free coffee and machines. I’m glad to read that you have a great store manager and a wonderful team. Retail employees ...

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  2. Helpful (1)

    "A company that cares"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Team Lead in Portland, OR
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Nespresso USA full-time for more than a year

    Pros

    I've been a team lead manager at a boutique in a mall for about a year and a half now. It's challenging to learn all of the policies and procedures and technology but I always feel supported, encouraged and recognized by management (all the way up to corporate) whenever I have questions or need help. Sometimes there is a delay or no current answer but I always feel validated in asking for help. Someone is always willing...

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    Cons

    Still figuring some things out but with good intentions.

    Advice to Management

    Keep listening to the little guys, we appreciate it! Thanks for all the benefits!

    Nespresso USA2019-02-27

    Nespresso USA Response

    March 15, 2019Nespresso Leadership

    Hello Team Lead Manager, "We're all in this together, so let's help each other” is a great way to describe our culture at Nespresso USA. You are right, there is a lot of opportunity here to make an impact when it comes to creating new, and improving existing, policies and procedures. ...

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  3. "Great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Retail Sales Associate in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Nespresso USA part-time for more than a year

    Pros

    Great products, good opportunities for advancement, great benefits.

    Cons

    Processes are sometimes too complicated.

    Nespresso USA2019-02-24

    Nespresso USA Response

    March 15, 2019Nespresso Leadership

    Dear Former Retail Sales Associate, Thank you for your complimentary review, it’s great to hear that you were able to enjoy our benefits, coffee and career opportunities at Nespresso USA. We’re proud to offer competitive benefit programs and great perks, and we strive to develop ...

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  4. "On the edge, never stagnant. Constantly evolving."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Decision Support Manager in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Nespresso USA full-time for more than 8 years

    Pros

    Dynamic and constant changes keeps you on the edge due to constant growth. Spent almost 10 years and never felt monotonous. There’s so much changes going on, each role felt like a different job. The HR respects employees, the president is keen on transparency and one of the most open and frank, down to earth individuals. No CEO suite and tie type corporate politically correctness. The message conveyed by CEO is always...

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    Cons

    The company is growing tremendously fast. Thanks to some really evolutionary changes in the past two years. It’s growing faster and keeping the infrastructure in line with the growth is always an ongoing challenge. Having spent 10 years, with so many management changes, each change for e.g manager comes in with their own set of expectations. Which is always an uphill battle.

    Advice to Management

    One of the core values of nespresso has always been the employee rights and flexibility of enabling employees to challenge and the ability of HR to look at things in an objective manner instead of looking at it subjectively. This is inherently a Nestle trait I think as there are so many layers that empower employees to contest. With so many changes and uphill battles and management changes, HR I feel should never compromise...

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    Nespresso USA2019-02-11

    Nespresso USA Response

    February 15, 2019Nespresso Leadership

    Hello, Thank you for your 10-years at Nespresso USA, your positive and in-depth feedback shows that you have truly experienced a constantly evolving career and work environment at our company. It’s great to read your points about our leadership and people management approach. ...

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  5. "Very good and getting better."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Nespresso USA full-time

    Pros

    Strong brand identity within the Nestle organization. Entrepreneurial environment rewarding independent operators and self-motivated individuals. Culturally diverse with a strong European influence. Opportunities to grow within and beyond the operating company.

    Cons

    Despite its relative size policies, procedures, and processes alternate between start-up and global in maturity. Technology consistently hinders performance despite best intentions.

    Advice to Management

    Greater accessibility, authenticity, and inspiration will fuel the growth and innovation you desire and the business requires.

    Nespresso USA2019-01-15

    Nespresso USA Response

    February 15, 2019Nespresso Leadership

    Hello, Thank you for your positive feedback. It’s great to read that you have had good exposure to Nespresso USA’s strong brand identity, entrepreneurial environment, employee recognition programs, cultural diversity, and career opportunities. I’m always interested in hearing ...

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  6. "New York"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Recommends
    Approves of CEO

    I worked at Nespresso USA full-time for more than 5 years

    Pros

    Great benefits! Great coffee!! Career Opportunities!

    Cons

    Life balance is the biggest issue with Nespresso USA. There is absolutely no life balance.

    Nespresso USA2018-12-21

    Nespresso USA Response

    February 15, 2019Nespresso Leadership

    Hello, Thank you for your review, it’s great to hear that you were able to enjoy our benefits, coffee and career opportunities. I’d like to point out that our new ways of working and technology capabilities have allowed us to offer remote work options that promote work-life balance ...

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  7. "Wonderful"

    StarStarStarStarStar
      Current Employee - Anonymous Employee 

      I have been working at Nespresso USA full-time

      Pros

      Forward thinking and a pleasure to work for

      Cons

      none at this current time

      Nespresso USA2018-11-23

      Nespresso USA Response

      February 15, 2019Nespresso Leadership

      Hello, Thank you for sharing your experience and recognizing Nespresso USA as “forward thinking and a pleasure to work for” – your feedback provides great motivation. We just launched a new internal social media platform called Workplace which we are using for employee engagement ...

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    • Helpful (4)

      "European Boys Club with no care for tenured employees"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Specialist in New York, NY
      Doesn't Recommend
      Neutral Outlook
      No Opinion of CEO

      I worked at Nespresso USA full-time for more than 8 years

      Pros

      Free Lunch Company Picnic Holiday Parties Monthly Socials Metro allowances

      Cons

      Little room to grow. Health insurance is expensive if you get hurt. Mancom dismissive about harrassment complaints Mancom dismissive about best practices - unless it comes from a European If you are not pretty or skinny, dont bother trying to get a raise If a person whom has been there for years whom always scored a 3/2 or 3/3 on their performance reviews and then starts scoring a 2/1 when a new manager comes in,...

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      Advice to Management

      Listen to those whom helped grow the market before you got here. Additionally when you hire bad management, do something about it and get rid of them before they make your good staff leave, and they embarrass you when they lie about the numbers they are going to hit.

      Nespresso USA2018-11-16

      Nespresso USA Response

      March 5, 2019Nespresso Leadership

      Hello, At Nespresso USA, it's important that we provide a secure and inclusive work environment for all of our employees. We have a diverse workforce where women currently make up more than half of our Director and Manager level positions. Our people are the key to our success ...

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    • Helpful (31)

      "Best company that I have ever worked for!"

      StarStarStarStarStar
        Current Employee - Anonymous Employee 

        I have been working at Nespresso USA

        Pros

        Nespresso USA is a company that puts their people first. This is a company that I wish to remain at until I retire. After 6 years I am still excited about my job. Opportunities are endless if you put in the effort. Excellent benefits. Feels like a true work family.

        Cons

        There are a handful of negative employees as you find anywhere, no matter how many opportunities are presented before them they will never be happy. Success is not something that is handed, it must be earned.

        Advice to Management

        Keep up the excellent work with putting employees first.

        Nespresso USA2018-07-27

        Nespresso USA Response

        February 15, 2019Nespresso Leadership

        Hello, Congratulations on six-years at Nespresso USA. It’s great to read about your excitement for your job and support for our company – we appreciate all of your hard work and dedication. Our people make all of the difference, and I agree, we are “a true work family”. Thank you ...

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      • "Great company!"

        StarStarStarStarStar
        • Work/Life Balance
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Current Employee - Assistant Manager in Bellevue, WA
        Recommends
        Positive Outlook
        Approves of CEO

        I have been working at Nespresso USA full-time for more than 3 years

        Pros

        I’ve worked here for almost 4 years and could not have made a better decision. Pros: - Generous benefits and time off structure - Fast paced weekends and holidays with enough downtime on slower weekdays to complete projects and tasks - Quarterly coffee/accessory credit and free machines - Attainable sales goals and team-focused atmosphere - Supportive management - Sustainability focused company practices that...

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        Cons

        Cons: - Older POS software that takes some time to get used to - Typical retail negatives such as varying schedules and busy holiday/weekends - Isolated location which can feel removed from the rest of the United States division

        Advice to Management

        As a company we do a lot for the coffee industry around the world. We should do more through marketing to bring that story to our customer base!

        Nespresso USA2018-11-07

        Nespresso USA Response

        February 15, 2019Nespresso Leadership

        Hello Assistant Manager, Thank you for your almost four-years at Nespresso USA, it’s great to read that you enjoy our benefits, have a team-focused atmosphere and supportive management. It sounds like you’ve made the most of your time here and are looking to feel more connected ...

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      Found 113 reviews