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Newcross Healthcare Solutions Reviews
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    Newcross Healthcare Solutions Reviews

    Updated 13 January 2019
    94 reviews

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    3.5
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    (no image)
    Michelle Gorringe and Stephen Pattrick
    58 Ratings

    Employee Reviews

    Sort: PopularRatingDate
    Pros

    • "Pick shifts that suit myself,good rates of pay,free training" (in 6 reviews)

    • "Both my HCA/Support Worker colleagues and office staff are a great bunch" (in 8 reviews)

    Cons

    • "Office staff are too relaxed and don't seem to worry about anything" (in 11 reviews)

    • "Getting charged 50 Pound for cancelling a shift no matter what the circumstances" (in 8 reviews)

    More Pros and Cons

    1. "Very professional and helpful so far"

      StarStarStarStarStar
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee

      I have been working at Newcross Healthcare Solutions part-time

      Pros

      I am only just starting work with Newcross, but so far the Rochdale branch have been friendly and helpful, responding to my enquiries very promptly.

      Cons

      None so far that I can see.

    2. "Great employment experience"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Newcross Healthcare Solutions full-time

      Pros

      Plenty of opportunity to make improvements
      Hunger from organisation for results
      Great team members

      Cons

      Can't think of any at the moment

      3. Join the Newcross Healthcare Solutions team
      See Our Latest Jobs

    3. Helpful (1)

      "Supportive company who truly care."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Business Centre Manager
      Current Employee - Business Centre Manager
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Newcross Healthcare Solutions full-time (More than a year)

      Pros

      Senior Management are really supportive
      Fantastic opportunities for learning and personal development
      Great Team spirit

      Cons

      I don't have any. Best decision I made to join this fantastic company and I have not looked back once.

      Advice to Management

      Don't ever change the approachable and supportive culture you have successfully established over the years.

    4. Helpful (1)

      "I love my job! Current BCM Newcastle"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - BCM in Newcastle, England
      Current Employee - BCM in Newcastle, England
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Newcross Healthcare Solutions full-time (Less than a year)

      Pros

      I love working for Newcross!
      I have an amazing team of Healthcare staff & have a great relationship with my Healthcare Coordinator in the Branch here at Newcastle.
      I have built some excellent relationships with my clients & look forward to making some new ones in 2019!

      Cons

      Shame about the traffic getting into Newcastle!

    5. "Work for company with flexible approach"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Newcross Healthcare Solutions full-time (More than 3 years)

      Pros

      Flexibility, choice of clients you work for, access to support team 24/7

      Cons

      Charges for cancelling the shift even if you are sick ( need to call 24 hours ahead )

      Advice to Management

      Invest more in training and courses for staff

    6. Helpful (1)

      "Consider the other reviews"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Business Centre Manager
      Former Employee - Business Centre Manager
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I worked at Newcross Healthcare Solutions full-time (More than a year)

      Pros

      Car
      Offices in great locations
      Other team members wonderful
      Clinical Governance really helpful
      Training team great
      Flexibility and Pay okay for Nursing staff

      Cons

      Regional Managers - Directors awful
      Negative environment
      No Autonomy as a manager
      Staff Morale low
      Hire & Fire Culture
      No support for branch managers

      Advice to Management

      Read the glass door reviews and act. Offer genuine support to your staff and not sound bites!

    7. "Poor"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - BCM in Newcastle, England
      Current Employee - BCM in Newcastle, England
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I have been working at Newcross Healthcare Solutions full-time (Less than a year)

      Pros

      Car and seeing clients out and about

      Cons

      Bad support from senior managers

    8. Helpful (1)

      "Newcross go above and beyond for clients and employees"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Complex Healthcare Assistant in Newport, South East England, England
      Current Employee - Complex Healthcare Assistant in Newport, South East England, England
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Newcross Healthcare Solutions full-time (More than a year)

      Pros

      Newcross really do support you as an employee. Being a working mum with a small daughter can be challenging, but with newcross they really help With flexability and truely understand that family and the wellbeing of their staff is a big priority!
      The training and overall support you get 24/7 is above and beyond. Central support the out of hours support line is always answered quickly and the call handler is always up to date on any information that is request its FANTASTIC!
      Overall i must say that Newcross is outstanding as an employee and outstanding as a care provider

      Cons

      To be honest i havent in my personal opinion found any real down sides to working for Newcross apart from the complex care app isnt user friendly and is abit dated. And also the website could do with a redesign and made again user friendly.
      Also more advertising as so many people are unaware of newcross when needing care, or looking to working in the care industry.

      Advice to Management

      Thank you and dont stop inproving and growing.

    9. "Wonderful, amazing staff in Torquay"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - HCA/Support Worker
      Current Employee - HCA/Support Worker
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Newcross Healthcare Solutions part-time (More than 3 years)

      Pros

      Flexi-pay, great staff and a professional company. I have worked for the Torquay branch of Newcross for just over two years. The staff in the office are really friendly, welcoming and supportive and help is always just there if you need it. Really high standards are expected from staff which is a bonus as it means anyone you work with from Newcross will be professional. Having done agency work for twenty-five years it's nice to be with an agency that does care about staff and standards.

      Cons

      None that so far I've seen

      Advice to Management

      Keep up the good work

    10. Helpful (1)

      "In control of your work"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Healthcare Assistant in Bedworth, England
      Current Employee - Healthcare Assistant in Bedworth, England
      Recommends
      Approves of CEO

      I have been working at Newcross Healthcare Solutions part-time (More than a year)

      Pros

      Flexible working - you pick when you want to work! The pay is brilliant especially weekends. Being in control of your workload is a luxury in my opinion and I’ve always had enough work since I started a year ago. Office are friendly and supportive. I’m never pressured to accept a job if offered. This fits perfectly around my other commitments.

      Cons

      I really can’t think of anything. There are currently two apps to use - the new one is brilliant but it needs to have the availability function on so have to keep using the old app.