Newcross Healthcare Solutions Reviews | Glassdoor.co.uk

Newcross Healthcare Solutions Reviews

Updated 13 January 2019
94 reviews

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3.5
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
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Michelle Gorringe and Stephen Pattrick
58 Ratings

Employee Reviews

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Pros
  • "Pick shifts that suit myself,good rates of pay,free training" (in 6 reviews)

  • "Both my HCA/Support Worker colleagues and office staff are a great bunch" (in 8 reviews)

Cons
  • "Office staff are too relaxed and don't seem to worry about anything" (in 11 reviews)

  • "Getting charged 50 Pound for cancelling a shift no matter what the circumstances" (in 8 reviews)

More Pros and Cons

  1. "Very professional and helpful so far"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Newcross Healthcare Solutions part-time

    Pros

    I am only just starting work with Newcross, but so far the Rochdale branch have been friendly and helpful, responding to my enquiries very promptly.

    Cons

    None so far that I can see.


  2. "Great employment experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Newcross Healthcare Solutions full-time

    Pros

    Plenty of opportunity to make improvements
    Hunger from organisation for results
    Great team members

    Cons

    Can't think of any at the moment

  3. Helpful (1)

    "Supportive company who truly care."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Centre Manager
    Current Employee - Business Centre Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Newcross Healthcare Solutions full-time (More than a year)

    Pros

    Senior Management are really supportive
    Fantastic opportunities for learning and personal development
    Great Team spirit

    Cons

    I don't have any. Best decision I made to join this fantastic company and I have not looked back once.

    Advice to Management

    Don't ever change the approachable and supportive culture you have successfully established over the years.


  4. Helpful (1)

    "I love my job! Current BCM Newcastle"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - BCM in Newcastle, England
    Current Employee - BCM in Newcastle, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Newcross Healthcare Solutions full-time (Less than a year)

    Pros

    I love working for Newcross!
    I have an amazing team of Healthcare staff & have a great relationship with my Healthcare Coordinator in the Branch here at Newcastle.
    I have built some excellent relationships with my clients & look forward to making some new ones in 2019!

    Cons

    Shame about the traffic getting into Newcastle!


  5. "Work for company with flexible approach"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Newcross Healthcare Solutions full-time (More than 3 years)

    Pros

    Flexibility, choice of clients you work for, access to support team 24/7

    Cons

    Charges for cancelling the shift even if you are sick ( need to call 24 hours ahead )

    Advice to Management

    Invest more in training and courses for staff


  6. Helpful (1)

    "Consider the other reviews"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Centre Manager
    Former Employee - Business Centre Manager
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Newcross Healthcare Solutions full-time (More than a year)

    Pros

    Car
    Offices in great locations
    Other team members wonderful
    Clinical Governance really helpful
    Training team great
    Flexibility and Pay okay for Nursing staff

    Cons

    Regional Managers - Directors awful
    Negative environment
    No Autonomy as a manager
    Staff Morale low
    Hire & Fire Culture
    No support for branch managers

    Advice to Management

    Read the glass door reviews and act. Offer genuine support to your staff and not sound bites!


  7. "Poor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - BCM in Newcastle, England
    Current Employee - BCM in Newcastle, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Newcross Healthcare Solutions full-time (Less than a year)

    Pros

    Car and seeing clients out and about

    Cons

    Bad support from senior managers

  8. Helpful (1)

    "Newcross go above and beyond for clients and employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Complex Healthcare Assistant in Newport, South East England, England
    Current Employee - Complex Healthcare Assistant in Newport, South East England, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Newcross Healthcare Solutions full-time (More than a year)

    Pros

    Newcross really do support you as an employee. Being a working mum with a small daughter can be challenging, but with newcross they really help With flexability and truely understand that family and the wellbeing of their staff is a big priority!
    The training and overall support you get 24/7 is above and beyond. Central support the out of hours support line is always answered quickly and the call handler is always up to date on any information that is request its FANTASTIC!
    Overall i must say that Newcross is outstanding as an employee and outstanding as a care provider

    Cons

    To be honest i havent in my personal opinion found any real down sides to working for Newcross apart from the complex care app isnt user friendly and is abit dated. And also the website could do with a redesign and made again user friendly.
    Also more advertising as so many people are unaware of newcross when needing care, or looking to working in the care industry.

    Advice to Management

    Thank you and dont stop inproving and growing.


  9. "Wonderful, amazing staff in Torquay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - HCA/Support Worker
    Current Employee - HCA/Support Worker
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Newcross Healthcare Solutions part-time (More than 3 years)

    Pros

    Flexi-pay, great staff and a professional company. I have worked for the Torquay branch of Newcross for just over two years. The staff in the office are really friendly, welcoming and supportive and help is always just there if you need it. Really high standards are expected from staff which is a bonus as it means anyone you work with from Newcross will be professional. Having done agency work for twenty-five years it's nice to be with an agency that does care about staff and standards.

    Cons

    None that so far I've seen

    Advice to Management

    Keep up the good work


  10. Helpful (1)

    "In control of your work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Healthcare Assistant in Bedworth, England
    Current Employee - Healthcare Assistant in Bedworth, England
    Recommends
    Approves of CEO

    I have been working at Newcross Healthcare Solutions part-time (More than a year)

    Pros

    Flexible working - you pick when you want to work! The pay is brilliant especially weekends. Being in control of your workload is a luxury in my opinion and I’ve always had enough work since I started a year ago. Office are friendly and supportive. I’m never pressured to accept a job if offered. This fits perfectly around my other commitments.

    Cons

    I really can’t think of anything. There are currently two apps to use - the new one is brilliant but it needs to have the availability function on so have to keep using the old app.