O2 Part-time Sales Advisor Reviews | Glassdoor.co.uk

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O2 Part-time Sales Advisor Reviews

Updated 25 November 2017
13 reviews

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UK - All CitiesPart-time Sales Advisor

4.0
StarStarStarStarStar
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Recommend to a friend
Approve of CEO
O2 CEO Mark Evans
Mark Evans
3 Ratings

Employee Reviews

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Pros
  • Flexible working is also great although the management often forget that its the backbone to our culture when they make changes to the business (in 17 reviews)

  • amazing culture, great benefits, flexible work life balance (in 9 reviews)

Cons
  • Lots of travel to and from Head office (in 3 reviews)

  • Call volumes could be challenging due to staffing levels (in 2 reviews)

More Pros and Cons

  1. Featured Review

    "Best job I've ever had"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Advisor in Cardiff, Wales
    Former Employee - Sales Advisor in Cardiff, Wales
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at O2 full-time (More than 3 years)

    Pros

    I worked for O2 for 4 years, started off part time in my home town, then they offered me a position in a store closer to my university and supported me throughout my degree and when I had finished.

    They have great employee perks
    Fantastic training scheme
    Progress is always available is you are always supported
    You get support from the manufactures of the devices as well
    Very good wage - even better if you can get overtime
    Fantastic days out and meetings - they always keep you in the loop!

    Cons

    I actually do not think I have a bad thing to say about this place!

    Advice to Management

    Keep doing what you are doing, I enjoyed my time at this company and whilst it didn't offer me my forever job, I'd go back in a heart beat!

    O2 Response

    16 Nov 2017 – Resourcing Consultant

    Thank you for such a lovely review - we really do appreciate it. It is pleasing to see that you had so many positives around working with us and that you didn't have any negatives. That makes us... More


  2. "Poor Staffing, Poor Training but good perks."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Advisor in Carlisle, England
    Current Employee - Sales Advisor in Carlisle, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at O2 part-time (More than a year)

    Pros

    Good perks in the form of many friends and family discounts and a very cheap phone and tariff.

    Cons

    Recruitment not clear about job role, poor on the job training, poor staffing so always understaffed. Too much throughput for a job that requires a reasonable amount of time to learn the ropes of.

    "Flexible" working hours, when really they just shove you in on all the weekends and make it near impossible to take life off.

    Advice to Management

    Increase pay and try and retain staff for longer.

    O2 Response

    27 Nov 2017 – Resourcing Consultant

    Thanks for taking the time to leave a review - we really do appreciate it. We can see that you currently work for us and great to see that you have highlighted the friends and family discounts we... More


  3. "Good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Part-time Sales Advisor in Croydon, England
    Former Employee - Part-time Sales Advisor in Croydon, England
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at O2 part-time (More than 3 years)

    Pros

    Great opportunity to progress if you really want to. They also offer excellent benefits for lifestyle and personal development.

    Cons

    in the retail division you can sometimes feel limited and undervalued

    Advice to Management

    Improve the resources that you give to staff in store, improve the working relationship between the different divisions, from retail to customer service centres etc.

    O2 Response

    10 Nov 2017 – Resourcing Consultant

    Thank you for taking the time to leave us a review. We really do appreciate it. Great to see that during your time with us you felt that you had the opportunity to progress but also that the... More


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  5. Helpful (1)

    "Best company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Part-time Sales Advisor in London, England
    Current Employee - Part-time Sales Advisor in London, England
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at O2 part-time

    Pros

    Work as a team to make sales and get in house advantages.
    Staff well looked after even whilst training.

    Cons

    No lunch after working a 5 hour shift

    O2 Response

    7 Aug 2017 – Resourcing Consultant

    Thanks for leaving such a nice review. We are pleased to hear that you feel it is the best company to work for and we agree with you on that.
    With regards to lunch. Unsure why you didn't manage... More


  6. "Wonderful company to work for 😁👍"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Part-time Sales Advisor in Yeovil, England
    Current Employee - Part-time Sales Advisor in Yeovil, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at O2 part-time (More than a year)

    Pros

    😄 O2 has great benefits to offer to all of its employees with constant entry's for prize draws and chances to win prizes etc, Many different bonuses throughout the year make it a good earning atmosphere. Management at a store level is good and supportive.

    Cons

    Management at a regional level are distant. No comission on earnings.

    O2 Response

    18 Jul 2017 – Resourcing Consultant

    Thanks so much for taking the time to leave a lovely review - we really do appreciate it and we agree that it is a wonderful company to work for. Our people make the difference and it is important... More


  7. "Sales consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Advisor in Clapham, London, England
    Current Employee - Sales Advisor in Clapham, London, England
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Really Great place to work

    Cons

    There's Not much to hate

    O2 Response

    19 Jun 2017 – Resourcing Consultant

    We agree -it is a really great place to work and we appreciate you taking the time to leave the review. Means alot. Thanks.


  8. "Good to gain excerience but not for a career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Advisor in Hemel Hempstead, England
    Current Employee - Sales Advisor in Hemel Hempstead, England
    Recommends
    Neutral Outlook

    I have been working at O2 (Less than a year)

    Pros

    Decent friends and family benefits

    Cons

    High targets with low footfall
    Computer systems fail daily during transactions
    Get told how to do something 7 different ways from 3 different people
    Inconsistencies across stores
    Lack of training

    Advice to Management

    Better training for store leaders
    Better training for sales advisors
    More consistent sales practices across stores
    Better computer systems that work consistently
    More flexibility with what we can offer customers in-store


  9. "Working at o2"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Advisor in Milton Keynes, England
    Current Employee - Sales Advisor in Milton Keynes, England
    Recommends

    I have been working at O2 part-time (More than a year)

    Pros

    Really good challenging Retail store to work for, Team are usually friendly. Pay is really good for Retail. Incentives are really good. very good Customer Service training.

    Cons

    Progressions are based on targets but you do not get commission from hitting targets. Managers need to recognize the hard workers. Bonus is not as great. Rota managements are so mixed up which messes up personal time management and body clock. More physical training for new Staff members rather than throwing into the deep end. a lot of favoritism

    Advice to Management

    Notice the people that do more for the stores benefit rather than the people that sit around waiting for sales instead of help the store be at a high standard.


  10. "Sales Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Advisor in Maidstone, England
    Former Employee - Sales Advisor in Maidstone, England
    Recommends
    Positive Outlook

    I worked at O2 (More than 3 years)

    Pros

    Great support for development and work benefits.

    Cons

    Limited scope for training and support.

    Advice to Management

    Provide different opportunities.

    O2 Response

    13 Jul 2017 – Resourcing Consultant

    Thanks for taking the time to leave a review. At o2 we have a fantastic Learning and Development team who offer great development and support to our employees to make them succeed in their current... More


  11. "o2 (telefonica)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Advisor in London, England
    Current Employee - Sales Advisor in London, England
    Recommends
    Positive Outlook

    I have been working at O2 part-time (Less than a year)

    Pros

    Good perks, good pay. 50% friends and family discount, promotion opportunities

    Cons

    none experienced so far, will depend on your team to be fair
    6months probation

    Advice to Management

    none

    O2 Response

    13 Jul 2017 – Resourcing Consultant

    Thanks for the review and hope you are continuing to enjoy working for o2.