O2 Reviews | Glassdoor.co.uk

Glassdoor uses cookies to improve your site experience. By continuing, you agree to our use of cookies. OK | Learn More

O2 Reviews

Updated 20 October 2017
43 reviews

Filter

Filter

UK - All CitiesFull-timePart-time

43 Employee Reviews

Sort: PopularRatingDate

Pros
Cons
  • Cut store cleaning service and shifted burden onto staff who then had to stay behind after work to clean the store (in 2 reviews)

  • There is a constant pressure to sell (in 2 reviews)

More Pros and Cons

  1. Helpful (1)

    "Overall a solid employer. Can't wait to do more years here. A lot of changes here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Executive in Stevenage, England
    Current Employee - Sales Executive in Stevenage, England
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at O2 part-time (More than 5 years)

    Pros

    Decent pay for retail
    Great teams
    You learn a lot in this job
    Store Leaders and ASLs are great people. Not all of them but most are
    A lot of exposure to new technology
    Great opportunity to learn new skills such as sales, conflict resolutions, finance etc
    Amazing discounts.
    Very people orientated

    Cons

    There has been a lot of bullying but some managers
    Constant changes to KPIs
    A lot of stress in regards to targets
    Regional Managers don't seem to be connected with front line staff
    Sometimes there has been a lot of favouritism
    Customer complaints can take a while to resolve.
    No commission or OTE

    Advice to Management

    Just look into a few improvements for front line staff. Focusing on retaining good and loyal staff.

    O2 Response

    25 Jul 2017 – Resourcing Consultant

    Thank you for taking the time to leave us a review - we really do appreciate it and you have highlighted some great pros for working for o2 which is fantastic and we are pleased that there are so... More


  2. "Wonderful company to work for 😁👍"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Part-time Sales Advisor in Yeovil, England
    Current Employee - Part-time Sales Advisor in Yeovil, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at O2 part-time (More than a year)

    Pros

    😄 O2 has great benefits to offer to all of its employees with constant entry's for prize draws and chances to win prizes etc, Many different bonuses throughout the year make it a good earning atmosphere. Management at a store level is good and supportive.

    Cons

    Management at a regional level are distant. No comission on earnings.

    O2 Response

    18 Jul 2017 – Resourcing Consultant

    Thanks so much for taking the time to leave a lovely review - we really do appreciate it and we agree that it is a wonderful company to work for. Our people make the difference and it is important... More


  3. "Sales Ops"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Operations Analyst in Slough, Berkshire, South East England, England
    Former Employee - Sales Operations Analyst in Slough, Berkshire, South East England, England
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at O2 full-time (More than 3 years)

    Pros

    Good work life balance and bonus structure

    Cons

    A number of the London offices were locked down to global employees only after the failed takeover and not reopened once this had concluded.

    O2 Response

    27 Jul 2017 – Resourcing Consultant

    Thank you for leaving a review. The work life balance is great at o2 so we tend to agree with you on that - it is important that our employees get the right balance. Also pleasing to hear that the... More


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Great company but less nimble"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Slough, Berkshire, South East England, England
    Current Employee - Account Executive in Slough, Berkshire, South East England, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at O2 (More than 3 years)

    Pros

    amazing culture, great benefits, flexible work life balance

    Cons

    getting new products and propositions onboard can be painful and slow

    Advice to Management

    less red tape, give more opportunity to deliver innovation

    O2 Response

    13 Jul 2017 – Resourcing Consultant

    Thanks for the review . We totally agree on the pros you mention - all of them plus our people really make this a great place to work. At times as you mention things can be slow to get things... More


  6. "O2"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Slough, Buckinghamshire, South East England, England
    Former Employee - Sales Representative in Slough, Buckinghamshire, South East England, England
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at O2 full-time (More than 3 years)

    Pros

    Was good no longer what it was with changes in senior leadership becoming another Vodafone more focus on IPO than customers and it employees

    Cons

    Calibration within Annual review system is not transparent you can be be graded by line manger and next manager as exceptional but can be moved to developing performer due to company wide calibration. No open appeal process as Apr appeal process prohibits it moving into wider grievance process weighted unfairly in favour of the company . an Employment tribunal agreed

    Advice to Management

    Transparency and value your employees


  7. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Finance Manager in Norwich, England
    Current Employee - Finance Manager in Norwich, England
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at O2 full-time (More than 5 years)

    Pros

    Flexible working arrangements and relaxed office environment. As well as that the benefits package is really good with the window open twice yearly

    Cons

    85% of people get an appraisal that means 1% pay rise. Also performance is linked to business performance which you can't always influence depending on your role. Also moving up grades is almost impossible.

    O2 Response

    6 Jul 2017 – Resourcing Consultant

    Thanks for the review and we agree that it is a great company to work for and our flexible benefits package is something that we are proud of as we like to show our employees how much we value them... More


  8. "O2 really is a great place to work. With career progression. Fun place to work!"

    StarStarStarStarStar
    • Career Opportunities
    • Comp & Benefits
    Current Employee - GURU- STORES of the FUTURE in Shepherds Bush, England
    Current Employee - GURU- STORES of the FUTURE in Shepherds Bush, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at O2 full-time (Less than a year)

    Pros

    Great discounted packages for yourself also for friends and family. Great corporate Discounts at other places like 55% of cinema!

    Cons

    Career progression can be limited if you are not willing to experience different roles or take more responsibility.

    O2 Response

    29 Jun 2017 – Resourcing Consultant

    We agree that o2 is a great place to work and great to hear that you feel the same. Our benefits that we offer are fantastic - we feel that it is like a sweetshop - so many to pick from and there is... More


  9. "O2 marketing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Market and Competitor Intelligence Manager in Slough, Berkshire, South East England, England
    Current Employee - Market and Competitor Intelligence Manager in Slough, Berkshire, South East England, England
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    The best things I love about O2 is its Flexible working, great people and iconic brand

    Cons

    The only issue I have with O2 is the lack of parking in Slough Bath Road meaning I have to waste time looking for it some mornings

    Advice to Management

    They are doing a great job and I think O2 will continue to prosper in the future

    O2 Response

    19 Jun 2017 – Resourcing Consultant

    Thank you for taking the time to leave us a review. We are proud of our brand and the great people that work for us.


  10. Helpful (1)

    "Good Overall"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Slough, Berkshire, South East England, England
    Former Employee - Anonymous Employee in Slough, Berkshire, South East England, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at O2 full-time (More than 8 years)

    Pros

    Great Team work, Great Company Perks, Great People

    Cons

    Telefonica are stripping the soul out of the company with redundancies becoming common practice as they prepare to float on the stock exchange.

    Advice to Management

    Don't loose your best people to save money, they are your biggest asset.


  11. "Sales consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Advisor in Clapham, London, England
    Current Employee - Sales Advisor in Clapham, London, England
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Really Great place to work

    Cons

    There's Not much to hate

    O2 Response

    19 Jun 2017 – Resourcing Consultant

    We agree -it is a really great place to work and we appreciate you taking the time to leave the review. Means alot. Thanks.


Showing 81 of 89 reviews
Reset Filters