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O2 Reviews

Updated 20 April 2018
94 reviews

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UK - All CitiesFull-timePart-time

94 Employee Reviews

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Pros
  • decent core salary and good work-life balance (in 17 reviews)

  • O2 supports flexible working and allows you to maintain a healthy work-life balance (in 27 reviews)

Cons
  • senior management are awful to work with (in 5 reviews)

  • No work-life balance and frustrating internal processes (in 3 reviews)

More Pros and Cons

  1. "Good company, let down by poor processes and culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analyst in Slough, Berkshire, South East England, England
    Former Employee - Analyst in Slough, Berkshire, South East England, England
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at O2 full-time (More than 3 years)

    Pros

    - Fantastic brand with huge reach
    - Nice offices in Slough with decent facilities (gym, parking etc...)
    - Good career opportunities provided you keep friendly with the correct people
    - Strong focus on development if reporting to the right manager
    - Good mix of people; young and old
    - Great stepping stone at the start of your career
    - Free work phone

    Cons

    - Incredibly poor systems (laptops over 10 years +)
    - Working culture varies between departments, but company is advertised to be flexible and a fun place to be, this is entirely dependent on manager
    - Virtually no recognition for those who put in the groundwork as credit is taken by superiors
    - Development is all down to you and not actively pursued (meaningless 121's) and a terrible PDP process which compares you to others and rating can be determined by someone else!
    - Not innovating enough compared to the market

    Advice to Management

    Since the appointment of the new CEO, the culture at O2 has taken a nosedive. It tries to be flexible and fun but in reality this is down to your department; offer it everyone or get rid of it.

    Empower younger talent who you claim to want to be the leaders of tomorrow yet senior staff take more credit. Be responsive to change and have a desire to change.

    Invest in your IT and resources; give people the right kit to do the job not half broken/dirty/slow laptops.

    Recognise people for their strengths, and help develop weaknesses - don't just say, DO.

    I really liked O2, but the culture completely changed after the new CEO. It is clear that those who are friendly with the higher ups get far and talented people are forced to be left behind. It claims to be a "digital", "IT led" and "engaging" organisation but it is anything but that.

    Having worked for O2 across different departments, homogenise the culture to make it fair to everybody.


  2. "Great company with great perks"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Advisor in Glasgow, Scotland
    Former Employee - Retail Sales Advisor in Glasgow, Scotland
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at O2 part-time (More than 3 years)

    Pros

    Ethical good company
    Store management and team worked well
    Very flexible around students
    I had graduated had they paid the same as a graduate job within store i would have stayed lol
    Staff discount and friends and family discounts were the best

    Cons

    Some managers are robotic and by the book
    Upper management don't really have an insight as to what store staff do
    It was a shame customer services and retail support was conducted by capita

    Advice to Management

    Bridge the gap between call centre and stadd

    O2 Response

    26 Mar 2018 – Resourcing Consultant

    Thank you for taking the time to leave a review, we really do appreciate it. Great to see that you had so many positives whilst working for us as this is important to us. We agree that our staff... More

  3. "Security Products Responsible CDO/CCDO - Security Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Security Products Responsible - Security Analyst in London, England
    Current Employee - Security Products Responsible - Security Analyst in London, England

    I have been working at O2 full-time (More than 3 years)

    Pros

    Nice office to work and you can also work remotely

    Cons

    In my case, the salary is not competitive with the market

    O2 Response

    16 Mar 2018 – Resourcing Consultant

    Thank you for taking the time to leave us a review, we really do appreciate it. Fantastic to see that you have identified some pros of working with us particularly the office environment and the... More


  4. "Sales Advisor at O2 UK"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Advisor in London, England
    Former Employee - Sales Advisor in London, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at O2 part-time (More than a year)

    Pros

    Great place to meet people and hone those interpersonal skills

    Cons

    Can be autocratic and companies working culture does not prevent this

    Advice to Management

    Approach situations as leaders and not 'managers'.

    O2 Response

    13 Mar 2018 – Resourcing Consultant

    Thank you for taking the time to leave us a review. We really do appreciate it.
    Fantastic to see that our people were one of your pros whilst working for us. We do say it alot but it is our... More


  5. "Excellent Oppurtunites; an incredible place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Apprentice in Leeds, England
    Current Employee - IT Apprentice in Leeds, England
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at O2 full-time (Less than a year)

    Pros

    Development Opportunities; Transparency from board level on our strategy & where we are headed; investment in employee's (internal learning platform and external courses); reward & recognition programmes across all areas; good employee benefits

    Cons

    Too difficult to get rid of poor performing employees/ lack of openness

    O2 Response

    9 Mar 2018 – Resourcing Consultant

    Thank you for taking the time to leave a review, we really do appreciate it. Great to see you have identified quite a few pros of working for us. Pleasing to see that you have highlighted... More


  6. "My time at O2"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Store Leader in London, England
    Current Employee - Assistant Store Leader in London, England
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at O2 full-time (More than 3 years)

    Pros

    Great entry level management , tons of support if you can find a role , generally quite flexible but would be dependent on store and manager , can be low pressure as far as sales go as targets are relatively low but also store dependent.

    Cons

    No commission in company owned stores ,bonus is relatively low especially compared with franchise stores, lack of change of wage once in a role ,

    Advice to Management

    None really , the reason bonus and commission is low is due to the target being pretty easy to achieve

    O2 Response

    7 Mar 2018 – Resourcing Consultant

    Thank you for taking the time to leave us a review. We really do appreciate it and love to hear your thoughts around working for us. Great to see the pros you have highlighted and love that you... More


  7. "I have been working at O2 full-time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Slough, Berkshire, South East England, England
    Current Employee - Anonymous Employee in Slough, Berkshire, South East England, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at O2 full-time (Less than a year)

    Pros

    Good work culture, Colleagues, and development in the company

    Cons

    Overall complexity and nothing more

    O2 Response

    7 Mar 2018 – Resourcing Consultant

    Thank you for taking the time to leave us a review. We really do appreciate it. Great to see that you have highlighted our culture and colleagues as some of your pros. We are proud of our... More

  8. "Good Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Development in Slough, Buckinghamshire, South East England, England
    Current Employee - Development in Slough, Buckinghamshire, South East England, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at O2 full-time (More than 3 years)

    Pros

    Culture, Team, Opportunity and Work-life balance

    Cons

    Bureaucracy, Process, slow to move

    O2 Response

    7 Mar 2018 – Resourcing Consultant

    Thank you for taking the time to leave us a review. We love to hear your thoughts and opinions on working here. The pros you have identify really please us as this is what o2 is all about. Our... More


  9. "Good for part time but unhealthy for a career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Assistant in Birmingham, England
    Current Employee - Sales Assistant in Birmingham, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at O2 (More than a year)

    Pros

    money
    choose hours
    stand around doing nothing

    Cons

    working for a franchise is much more strict since they dont want to loose their fca

    Advice to Management

    sack the bad employees

    O2 Response

    22 Mar 2018 – Resourcing Consultant

    Thank you for taking the time to leave a review, we really do appreciate it. Looking at your review we can see that you currently work for one of our franchise partners. I have passed your review... More


  10. "Good people stressful role"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Southampton, England
    Former Employee - Store Manager in Southampton, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at O2 full-time (More than a year)

    Pros

    The best things about working at O2 was the friendly atmosphere and a staff. Everyone wanted to help each other and the managers were good.

    Cons

    It was unreasonable to ask such high targets of staff and the systems we used were so complex it was hard to just train.

    Advice to Management

    Be kind to staff and don't just sit in the office

    O2 Response

    13 Mar 2018 – Resourcing Consultant

    Thank you for taking the time to leave a review, we really do appreciate it. We can see that you no longer work for us so we hope that your career is going well.
    Great to see that you identified... More


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