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O2 Reviews

Updated 20 April 2018
94 reviews

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UK - All CitiesFull-timePart-time

94 Employee Reviews

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Pros
  • decent core salary and good work-life balance (in 16 reviews)

  • O2 supports flexible working and allows you to maintain a healthy work-life balance (in 26 reviews)

Cons
  • senior management are awful to work with (in 5 reviews)

  • No work-life balance and frustrating internal processes (in 3 reviews)

More Pros and Cons

  1. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Slough, Buckinghamshire, South East England, England
    Current Employee - Manager in Slough, Buckinghamshire, South East England, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at O2 full-time (More than 3 years)

    Pros

    Great brand, people and culture

    Cons

    No clear career development, growth and succession plan

    Advice to Management

    Make the people as important as the revenue & profit targets

    O2 Response

    29 Jan 2018 – Resourcing Consultant

    Thank you for the time you have taken to leave us a review. We really do appreciate it. The pros you have identified are certainly the points that we would agree with. Our brand is loved by... More


  2. "Lovely people, but a LOT to fix"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Slough, Berkshire, South East England, England
    Current Employee - Anonymous Employee in Slough, Berkshire, South East England, England
    Neutral Outlook
    No opinion of CEO

    I have been working at O2 full-time (Less than a year)

    Pros

    Peer support is outstanding. People genuinely want to help and be part of the solution.

    Cons

    Awful organisation set up, meaning silos and a lot of “invented /reinvented here” type behaviours. For a company that should live on its data - it’s disjointed and again, siloed. Board seems to drive tension and competition which drives a lot of the above behaviours. Certain board -1 are so disruptive much of the teams time is spent “managing”them vs doing the job. The systems and processes are old and waste people’s time.

    Advice to Management

    More clarity in direction and enablement across directorates.
    Delegate down more to speed up
    Improve your systems.
    Zero tolerance for time-wasting and political behaviours

    O2 Response

    23 Feb 2018

    Thanks for your openness and honesty.

    I’m really pleased to hear you share my view that we have the best people in the industry at O2. I’m sorry, though, that you have what seem to be some serious... More

  3. "Not a career."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - O2 Guru in London, England
    Current Employee - O2 Guru in London, England
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at O2 full-time (Less than a year)

    Pros

    Good benefits, good support and they make sure to hire people who are competent.

    Cons

    O2 retail is not a career, it takes absolutely ages to get anywhere up the ladder and the compensation is minimal.

    Advice to Management

    Listen to your team.

    O2 Response

    9 Feb 2018 – Resourcing Consultant

    Thank you for taking the time to leave a review, we really do appreciate your feedback. Great to see that you have highlighted your positives on working with us, we agree that our benefits are a... More


  4. "Really enjoyed my christmas temp job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Advisor in Edinburgh, Scotland
    Current Employee - Retail Sales Advisor in Edinburgh, Scotland
    Recommends

    Pros

    Amazing staff discount on phones and contracts
    Fun team working environment
    Incentives to sell - bonus, prizes from companies like Samsung and Tech 21

    Cons

    Hard to progress from Retail - limited opportunities
    Long hours
    Difficult customers

    O2 Response

    18 Jan 2018 – Resourcing Consultant

    Thanks for taking the time to leave us a review, we really do appreciate it. Fantastic to see the pros that you have highlighted, we agree that our staff discount is fab as well as the great... More


  5. "Retail Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Advisor in Leeds, England
    Current Employee - Retail Advisor in Leeds, England
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at O2 part-time (More than 3 years)

    Pros

    Great place to work at

    Cons

    Slow to no Progression (career opportunities) in the company

    Advice to Management

    Need for more progression routes and inclusion for current employees

    O2 Response

    11 Jan 2018 – Resourcing Consultant

    Thank you for taking the time to leave a review, we really do appreciate your feedback.
    Fantastic to see that you feel that it is a great place to work, that makes us happy. Our people make o... More


  6. "ADVISER"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Beauty Advisor in Exeter, England
    Current Employee - Beauty Advisor in Exeter, England
    Doesn't Recommend
    Negative Outlook

    I have been working at O2 full-time (More than a year)

    Pros

    good company benefits
    generally happy place to work

    Cons

    very political
    senior management are awful to work with

    O2 Response

    19 Jan 2018 – Resourcing Consultant

    Thank you for taking the time to leave us a review - we really do appreciate it. Great to see that you have highlighted that the benefits are a pro for you as well as you feel it is a generally... More


  7. "Happy time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Territory Manager in Slough, Berkshire, South East England, England
    Former Employee - Territory Manager in Slough, Berkshire, South East England, England
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at O2 full-time (More than 10 years)

    Pros

    Great benefits and team. Opportunity to develop.

    Cons

    Clearer direction from board and senior team.

    O2 Response

    4 Jan 2018 – Resourcing Consultant

    Happy New Year to you and thank you for taking the time to leave us a review. Great to see that you have identified our benefits and people as some of the pros you had working for us. We agree that... More

  8. "Love what I do, Love O2"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engagement Manager in Belfast, Northern Ireland
    Current Employee - Engagement Manager in Belfast, Northern Ireland
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at O2 full-time (More than 10 years)

    Pros

    Our people and our culture - positive, forward thinking, flexible & fun!

    Customer centric approach to everything!

    Cons

    Can't think of anything major!

    Advice to Management

    Love the open culture, keep on doing what you're doing - customer and people at the heart of everything we do.

    O2 Response

    5 Jan 2018 – Resourcing Consultant

    Thanks for taking the time to leave a review. We really do appreciate it and it is great to see that your experience of working with us is really positive and there is nothing major to report back... More


  9. "Autonomous, relaxed and ambitious"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Delivery Lead in Slough, Berkshire, South East England, England
    Current Employee - Delivery Lead in Slough, Berkshire, South East England, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at O2 full-time (More than 10 years)

    Pros

    Fully autonomy of my role with the expectation that I'll do what is the right thing to deliver.
    Great team, across multiple domains, makes day to day life friendly and enjoyable
    Market leading props with cutting edge technology to support

    Cons

    Heavy on the process side of things sometimes due to shear volume of projects and process in place

    Advice to Management

    Whilst governance is important, understanding what a process is in place to do should allow greater flexibility to reduce waste and deliver more efficiently without longer term negative impact.

    O2 Response

    5 Jan 2018 – Resourcing Consultant

    Thank for you taking the time to leave a review - we really do appreciate it. Great to see that you have so many positives of working for us that is really pleasing to hear. In terms of your cons... More


  10. "It's a good company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shop Supervisor in Leeds, England
    Current Employee - Shop Supervisor in Leeds, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at O2 part-time (More than 5 years)

    Pros

    Staff discounts, bonus if u hit target, company structure, training

    Cons

    Too much to remember, mystery shoppers can usually be spotted as they react and act diferntly to normal shoppers, targets are ridiculous

    Advice to Management

    Less targets and box ticking, more teamwork and morale boosting

    O2 Response

    27 Dec 2017 – Resourcing Consultant

    Thank you for taking the time to leave us a review and we hope you had a lovely Christmas. It is great to see that you have identified so many pros working for us - that is really good to see and... More


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