O2 Sales Advisor Reviews | Glassdoor.co.uk

O2 Sales Advisor Reviews

Updated 12 June 2018
27 reviews

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Sales Advisor

4.0
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O2 CEO Mark Evans
Mark Evans
7 Ratings

Employee Reviews

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Pros
  • "Great work life balance where they will happily let you book holidays off whenever you need them" (in 19 reviews)

  • "O2 supports flexible working and allows you to maintain a healthy work-life balance" (in 27 reviews)

Cons
  • "senior management are awful to work with" (in 5 reviews)

  • "No work-life balance and frustrating internal processes" (in 3 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (4)

    "Best job I've ever had"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Advisor in Cardiff, Wales
    Former Employee - Sales Advisor in Cardiff, Wales
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at O2 full-time (More than 3 years)

    Pros

    I worked for O2 for 4 years, started off part time in my home town, then they offered me a position in a store closer to my university and supported me throughout my degree and when I had finished.

    They have great employee perks
    Fantastic training scheme
    Progress is always available is you are always supported
    You get support from the manufactures of the devices as well
    Very good wage - even better if you can get overtime
    Fantastic days out and meetings - they always keep you in the loop!

    Cons

    I actually do not think I have a bad thing to say about this place!

    Advice to Management

    Keep doing what you are doing, I enjoyed my time at this company and whilst it didn't offer me my forever job, I'd go back in a heart beat!

    O2 Response

    16 Nov 2017 – Resourcing Consultant

    Thank you for such a lovely review - we really do appreciate it. It is pleasing to see that you had so many positives around working with us and that you didn't have any negatives. That makes us... More


  2. "Overall good company to work for"

    StarStarStarStarStar
    Current Employee - Part-time Sales Advisor in Belfast, Northern Ireland
    Current Employee - Part-time Sales Advisor in Belfast, Northern Ireland
    Recommends
    Positive Outlook

    I have been working at O2 part-time (More than a year)

    Pros

    Great training (from head office - more sketchy in store)
    Good work atmosphere

    Cons

    Lack of initial training in store

    Advice to Management

    Constantly switching targets can make it seem that you are never "good enough"

    O2 Response

    27 Apr 2018 – Social Media Specialist

    Thank you for leaving a review - we really appreciate it. We are glad you would recommend us to other. With regards to targets, being in the industry and marketplace we are in we have to constantly... More

  3. "Business Sales & retention"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Retention Advisor in Runcorn, England
    Current Employee - Sales Retention Advisor in Runcorn, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at O2 full-time (More than 3 years)

    Pros

    High rate of internal promotion, plenty of opportunity to grow into different roles. Good rate of basic pay+benefits. Over-achievable commission structure.

    Cons

    Change - management pushing different agendas can regular change and sometimes its hard to keep up with what is wanted

    O2 Response

    13 Jun 2018 – Social Media Specialist

    Thank you for taking the time to leave a review. We appreciate all the pros you have listed, and we are glad you feel there is plenty of opportunities to grow within the company. We hope you... More


  4. "Great working atmosphere, perfect introduction to retail"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Advisor in Southampton, England
    Current Employee - Sales Advisor in Southampton, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at O2 part-time (Less than a year)

    Pros

    Relaxed environment
    Low pressure in the beginning
    Managers were patient while learning
    Healthy sales competition
    Good bonuses and incentives

    Cons

    Lower pay than other mobile retailers
    Slow systems, sometimes prevent sales and impact customer experience

    O2 Response

    18 May 2018 – Social Media Specialist

    Thank you for taking the time to leave us a review. We are really glad to see you have so many pros for working for our company. We are constantly looking at how we can make the systems better, so it... More


  5. "Best workplace ever"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Advisor in London, England
    Current Employee - Sales Advisor in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at O2 part-time (More than a year)

    Pros

    - staff discount
    - friendly team
    - flexible hours

    Cons

    - money (this is why I’m giving you only 4*) is not motivating at all.
    - old fashion stores, old fashion equipments, old fashion uniform, it looks like a company from 1995.

    Advice to Management

    Try to find a bonus scheme which is motivating.

    O2 Response

    16 Apr 2018 – Resourcing Consultant

    Thank you very much for the feedback. It is really useful for us, as it helps us shape and further build on our plans for O2 stores, and our store teams for the future. With regards to your cons... More


  6. "Great company with great perks"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Advisor in Glasgow, Scotland
    Former Employee - Retail Sales Advisor in Glasgow, Scotland
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at O2 part-time (More than 3 years)

    Pros

    Ethical good company
    Store management and team worked well
    Very flexible around students
    I had graduated had they paid the same as a graduate job within store i would have stayed lol
    Staff discount and friends and family discounts were the best

    Cons

    Some managers are robotic and by the book
    Upper management don't really have an insight as to what store staff do
    It was a shame customer services and retail support was conducted by capita

    Advice to Management

    Bridge the gap between call centre and stadd

    O2 Response

    26 Mar 2018 – Resourcing Consultant

    Thank you for taking the time to leave a review, we really do appreciate it. Great to see that you had so many positives whilst working for us as this is important to us. We agree that our staff... More


  7. "Sales Advisor at O2 UK"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Advisor in London, England
    Former Employee - Sales Advisor in London, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at O2 part-time (More than a year)

    Pros

    Great place to meet people and hone those interpersonal skills

    Cons

    Can be autocratic and companies working culture does not prevent this

    Advice to Management

    Approach situations as leaders and not 'managers'.

    O2 Response

    13 Mar 2018 – Resourcing Consultant

    Thank you for taking the time to leave us a review. We really do appreciate it.
    Fantastic to see that our people were one of your pros whilst working for us. We do say it alot but it is our... More

  8. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Advisor in Dundee, Scotland
    Current Employee - Sales Advisor in Dundee, Scotland
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at O2 part-time (More than a year)

    Pros

    decent core salary and good work-life balance

    Cons

    bonus scheme not competitive

    O2 Response

    28 Feb 2018 – Resourcing Consultant

    Thank you for taking the time to leave a review, we really do appreciate it and love to hear your thoughts on working for us. Nice to see your pros and we agree that our salaries are competitive... More


  9. "Really enjoyed my christmas temp job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Advisor in Edinburgh, Scotland
    Current Employee - Retail Sales Advisor in Edinburgh, Scotland
    Recommends

    Pros

    Amazing staff discount on phones and contracts
    Fun team working environment
    Incentives to sell - bonus, prizes from companies like Samsung and Tech 21

    Cons

    Hard to progress from Retail - limited opportunities
    Long hours
    Difficult customers

    O2 Response

    18 Jan 2018 – Resourcing Consultant

    Thanks for taking the time to leave us a review, we really do appreciate it. Fantastic to see the pros that you have highlighted, we agree that our staff discount is fab as well as the great... More


  10. "Great Shop but phone team let you down."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Advisor
    Former Employee - Sales Advisor
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at O2 (More than a year)

    Pros

    Great innovative workplace.
    Great team members.
    Good benefits

    Cons

    Held back by the phone support team.
    They could do better deals online than in store which hurt sales.

    O2 Response

    10 Jan 2018 – Resourcing Consultant

    Thank you for taking the time to leave a review. We really do appreciate it.
    Great to see that you had so many pros whilst working for us and we agree on the points you mentioned as we feel that is... More