OVO Energy Reviews | Glassdoor.co.uk

OVO Energy Reviews

Updated 28 November 2018
133 reviews

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3.4
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OVO Energy CEO Stephen Fitzpatrick
Stephen Fitzpatrick
88 Ratings

Employee Reviews

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Pros
  • "Free breakfast everyday (fruit, toast or cereal)" (in 28 reviews)

  • "Work/life balance (if you don't listen to brain-washed colleagues)" (in 7 reviews)

Cons
  • "No sympathy for health or mental health problems" (in 4 reviews)

  • "Too much emphasis on the "Ovo values" ideology when hiring" (in 23 reviews)

More Pros and Cons

  1. Helpful (2)

    "Best in Industry by miles"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Dual Fuel Meter Engineer in London, England
    Current Employee - Dual Fuel Meter Engineer in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at OVO Energy full-time (More than a year)

    Pros

    Easy to earn monthly bonus (be safe and be nice to customers = £££’s)
    £60 a month on a debit card to buy lunch
    4% on top of salary for benefits
    One day every 3 months to go on any training course you like
    Full day team socials every 3 months (paintball, go karting etc)
    Everyone on a level. Managers know everyone’s name and are approachable.
    Taken for meal after monthly meetings

    Cons

    Workload can vary. Some days 5 meters, some days 2.

    Advice to Management

    Keep it as it is. I’ve worked in other places and this is a thousand times better. Feel lucky I got in.

    OVO Energy Response

    18 Oct 2018 – OVO HR

    Hi there! Thanks so much for your review - we really appreciate you taking the time to tell us how much you enjoy working at OVO. We'll keep working on providing a great experience!

    For more info... More


  2. "Great company with good ideals."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Home Move Administrator in Bristol, England
    Former Employee - Home Move Administrator in Bristol, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at OVO Energy full-time (More than a year)

    Pros

    Strong ethics and they take time to listen to workers and give back to them constantly.

    Cons

    Sometimes ethics and business clash and they seem like they're the bad guys even though they're just doing what most companies would do they set themselves up as nice people to begin with

    Advice to Management

    try and strike a balance between best business practice and best ethical practice so as not to disappoint either employees or customers

    OVO Energy Response

    30 Nov 2018 – OVO HR

    Hi there and thanks so much for your review.

    We're so glad you agree that OVO takes the time to listen to people - we do our very best to act on feedback and make OVO better for everyone. We... More

  3. Helpful (2)

    "The unhappiest time of my life"

    StarStarStarStarStar
    Current Employee - Customer Service Agent in Bristol, England
    Current Employee - Customer Service Agent in Bristol, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at OVO Energy part-time (More than a year)

    Pros

    Free breakfast and subsidised canteen

    Cons

    A wholly unprofessional company. More interested in how they appear than how they actually operate. Training, practically non-existent. Bonuses appear to be on offer but are only paid to be ‘In crowd ‘. Success isn’t measured in how hard you work or hard you try but how friendly you are with the management. They don’t like to employ anyone with an opinion or an intellect. If you are looking for employment, do yourself a favour and avoid this company. Don’t be fooled by all the say-so perks. This company is run by children .

    Advice to Management

    Give proper, professional training to team leaders and managers. Put structured training schedules in place. Stop trying to impress the neighbours and concentrate more on the employees.

    OVO Energy Response

    30 Nov 2018 – OVO HR

    Hello, thank you for taking the time to leave us a review.

    When it comes to training and reward, OVO works really hard to ensure its employees have the tools and training they need to perform... More


  4. "A great office, with fantastic people to work with"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Smart Outbound Advisor in Bristol, England
    Current Employee - Smart Outbound Advisor in Bristol, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at OVO Energy full-time (Less than a year)

    Pros

    - Nice people to work with
    - great office, in a good location
    - opportunity for progression
    - cafe on ground floor is subsidised

    Cons

    - Job isn't very varied

    OVO Energy Response

    23 Oct 2018 – OVO HR

    Hi there and thanks so much for your review! 5 stars! Amazing!

    We're so glad you mention the fantastic people you work with - we often hear from our employees is that the best thing about OVO is... More


  5. "Good benefits not much progression"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Collector in Bristol, England
    Current Employee - Collector in Bristol, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at OVO Energy full-time (More than a year)

    Pros

    free breakfast and bonus mainly

    Cons

    Culture of who you know not what you know, some people are fast tracked and some people are given no progression

    OVO Energy Response

    18 Oct 2018 – OVO HR

    Thank you for your review and the 4 stars!

    We're pleased you enjoy the benefits we have on offer. In fact, we recently won an award for Workplace Savings & Benefits... More


  6. Helpful (1)

    "PAYG Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at OVO Energy full-time

    Pros

    Really nice staff in the Friska. Water is always chilled. Not much more to it.

    Cons

    -Worst company I ever worked for.
    - Who you know, not what you know enviroment.
    -False promises.
    -Seedy big bosses always preying on young ladies
    - Incompetent staff
    - Try to brain wash you
    - A popularity contest
    - Utter disregard for Mental Health.
    - poor bonus pay outs
    - Free fruit gets nabbed by the early birds
    - people disrespect the cleaners .
    - electric shocks everywhere due to the fake grass
    - 1

    Advice to Management

    Treat your employees like HUMANS instead of cattle. 1 star is hugely generous for you lot.

    OVO Energy Response

    25 Oct 2018 – OVO HR

    Hi there, thank you for taking the time to provide a review.

    Some of the behaviours that you're mentioning here are absolutely not what we'd advocate at OVO and we have grievance procedures and... More


  7. Helpful (1)

    "Full time two years or so"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at OVO Energy full-time

    Pros

    Free breakfast and good coffee
    Gym on site
    It's innovative

    Cons

    Very, very political but more like when you're at college. E.g it feels more based on popularity than real results.

    People in senior position have been with the company from when it was formed and generally don't have too much experience. As such their guidance, support and leadership is not particularly great.

    Very frequent restructures - e.g. every 3 months there is some sort restructure and very annoying office / desk move in place.

    No clear processes and procedures but this is being 'Agile'.

    It's got a supportive people focussed image but is actually pretty ruthless.

    Advice to Management

    Stop the constant restructures

    OVO Energy Response

    18 Oct 2018 – OVO HR

    Hello and thanks for your review.

    With OVO being a place that constantly aims to improve and provide the best service and products to its customers, there are times when change is necessary... More

  8. "Great Benefits for a Call Centre"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Free breakfast, fruit, and food on each floor.
    People are generally nice

    Cons

    Employees can be a bit too sensitive (Due to the softy softy culture approach)

    OVO Energy Response

    18 Oct 2018 – OVO HR

    Thank you for taking the time to leave us a review, it's really helpful for us to get as much feedback as we can and we're pleased you enjoy the benefits on offer.

    For more info take a look at the... More


  9. Helpful (4)

    "Company going through a turbulent period"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Engineer in London, England
    Former Employee - Senior Software Engineer in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at OVO Energy full-time (More than a year)

    Pros

    - Work/life balance (if you don't listen to brain-washed colleagues)
    - You can choose the tech to develop a new product if you are an software engineer
    - The compensation is good if you know how to negotiate, for some people the comp is derisory

    Cons

    - The CEO acts like a dictator sometimes
    - The comp, they say that you might get a bonus up to 50%, but realistically even if you are the best employee by far you won't get more than 15% per year if the company does well. The H1 2018 was appalling in terms of finance for OVO, so the company multiplier was 0.3, so bonuses were more instead of 10% or 12% just 3% and 3.6% respectively.
    - The performance review is a mess, does not encourage learning and performance.
    - They might promise you training budget, but realistically you might struggle to get something worth more than £400-£500 per year.

    Advice to Management

    Choose a strategy and stick to it, stop doing re-structuring every 3 to 6 months, respect your employees and stop trying to get the cheapest devs around because you're going to get what you're paying for.

    OVO Energy Response

    18 Oct 2018 – OVO HR

    Hello, thanks very much for taking the time to write us a review.

    Reward is important to us however we also encourage people to look at the total package; all the things we offer employees on top... More


  10. "Great Place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Training Lead in Bristol, England
    Current Employee - Training Lead in Bristol, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at OVO Energy part-time (More than 5 years)

    Pros

    Awesome benefits.
    People that really care.
    Ethics.
    Future planning.
    Flexible.

    Cons

    Parking in central Bristol can be tricky and expensive but that's not OVOs fault.

    Advice to Management

    IHT managers carry on doing what you're doing.

    OVO Energy Response

    18 Oct 2018 – OVO HR

    Thanks so much for your comments, your thoughts are really important to us and we really appreciate you taking the time to leave us a review.