OVO Energy Reviews | Glassdoor.co.uk

OVO Energy Reviews

Updated 14 February 2019
140 reviews

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3.4
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OVO Energy CEO Stephen Fitzpatrick
Stephen Fitzpatrick
95 Ratings

Employee Reviews

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Pros
  • "free breakfast and bonus mainly" (in 29 reviews)

  • "Work/life balance (if you don't listen to brain-washed colleagues)" (in 7 reviews)

Cons
  • "Fast paced change can be hard for some people and if you don't enjoy working hard and taking ownership of your own performance then you won't do well" (in 11 reviews)

  • "There was no consistency among the team leaders towards what you targets should be for that day" (in 8 reviews)

More Pros and Cons

  1. Helpful (1)

    "Fantastic company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Scala Developer in Bristol, England
    Current Employee - Scala Developer in Bristol, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at OVO Energy full-time (More than 3 years)

    Pros

    Very good culture
    Good Learning opportunity
    Modern Stack
    Fast-paced environment

    Cons

    You need to be proactive for Salary Review


  2. "Customer Operations Administrator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Administrator in Bristol, England
    Current Employee - Operations Administrator in Bristol, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at OVO Energy full-time (More than 3 years)

    Pros

    You have the benefits of free breakfast (toast and cereal), fruit and half price Friska. No strict uniform code, casual wear. Lots of socials throughout the year. Monthly townhalls where employees are kept up to date with what is happening in the business. Reward steps to aid progression.

    Cons

    The pay for certain roles.

  3. Helpful (1)

    "Good company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at OVO Energy full-time

    Pros

    Flexible times, easy work, relaxed environment, lots of benefits

    Cons

    Pretty low pay and takes ages to advance in the company

    Advice to Management

    Keep up the lovely work environment!

    OVO Energy Response

    29 Jan 2019 – OVO HR

    Thank you for your review and your shout out to the environment team - they would super hard to provide a great office and woorking environment for everyone. In terms of career and pay progression... More


  4. "Nice to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Leader in Bristol, England
    Current Employee - Team Leader in Bristol, England
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at OVO Energy full-time (More than a year)

    Pros

    The people and the environment are nice. You are expected to work hard but are treated well and the benefits are great.

    Cons

    Fast paced change can be hard for some people and if you don't enjoy working hard and taking ownership of your own performance then you won't do well. Employees expect too much and many of them haven't worked anywhere else so don't know how good they have it. This can make managing them difficult!

    Advice to Management

    Take time to exchange before moving on to the next thing.

    OVO Energy Response

    11 Jan 2019 – OVO HR

    Hi there and thank you for your review.

    We're really pleased you feel you're treated well and that the benefits and environment are great. OVO is a fast paced and changing place as we adapt to... More


  5. Helpful (1)

    "An awful company. They do not care for their staff."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Data Analyst in Bristol, England
    Former Employee - Data Analyst in Bristol, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at OVO Energy full-time (More than 3 years)

    Pros

    Good entry for other career opportunities. Tend to hire young people.

    Cons

    Near sociopathic management. Do not care about you, nor anything you have to say. If you don't deliver regardless of the reason - they will manage you out. I had to go to anti-anxiety medication which I am still onto this day thanks to them.

    If you don't fit into the clique - you will not grow.

    Extremely poor project management.

    Woeful disregard to mental health / vulnerabilities.

    Advice to Management

    Get new management who do care about their staff and ensure that your systems are upgraded to accommodate the 1.5~ million customers. Employees will work hard if they are treated as people, not as numbers.


  6. "Great company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Bristol, England
    Current Employee - Anonymous Employee in Bristol, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at OVO Energy full-time (Less than a year)

    Pros

    The people! Everyone is really friendly and there's an open atmosphere
    Great opportunities and autonomy
    Excellent perks (bonus, breakfast, working hours)
    Genuinely feels like you are working for a company trying to do some good in the world
    Recognition - I've been here less than a year and have already had a pay rise (without asking) and a bonus - when you work hard, it is really recognized which has been a breath of fresh air.

    Cons

    Not really a con, but things change a lot (we are always told why as well to be fair to OVO) - I personally like it, it's always busy and exciting, but I can imagine it can be a struggle for people who like a slower pace.

    OVO Energy Response

    24 Dec 2018 – OVO HR

    Hi there and thank you so much for your review!

    We're so happy that you enjoy working for OVO and feel recognised for all your hard work. We often hear that the best thing about working for OVO... More


  7. "Great company with good ideals."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Home Move Administrator in Bristol, England
    Former Employee - Home Move Administrator in Bristol, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at OVO Energy full-time (More than a year)

    Pros

    Strong ethics and they take time to listen to workers and give back to them constantly.

    Cons

    Sometimes ethics and business clash and they seem like they're the bad guys even though they're just doing what most companies would do they set themselves up as nice people to begin with

    Advice to Management

    try and strike a balance between best business practice and best ethical practice so as not to disappoint either employees or customers

    OVO Energy Response

    30 Nov 2018 – OVO HR

    Hi there and thanks so much for your review.

    We're so glad you agree that OVO takes the time to listen to people - we do our very best to act on feedback and make OVO better for everyone. We... More

  8. Helpful (2)

    "Good benefits, but there is frequent mistreatment when it comes to Ill Health"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at OVO Energy full-time

    Pros

    Good benefits program, progression opportunities and free breakfast. Non-customer facing departments are run very well.

    Cons

    Many of the line managers are absolutely dreadful when it comes to those suffering with health conditions. Particularly mental health. Somebody was taken to A&E after experiencing a psychotic episode, but was left there unattended. This could have been fatal as the hospital is next to a busy road (I needn't say more!) For months they had been begging their line manager to reduce their targets, as they had been through a really rough time with their mental health. The manager declined because when this individual was well, they were performing at a high level. This is a disgusting way to treat somebody! This individual was given gardeners leave when they handed in their notice, and not offered an exit interview, which is very dodgy.

    Advice to Management

    Please investigate the disability act, and train all team leaders thoroughly on mental health conditions. This NEEDS to be addressed.

    OVO Energy Response

    21 Dec 2018 – OVO HR

    Hi there and thank you for your feedback.

    At OVO we take disability and mental health seriously; we seek advice from Mind, Occupational Health and provide Line Managers with resources to support... More


  9. Helpful (5)

    "The unhappiest time of my life"

    StarStarStarStarStar
    Current Employee - Customer Service Agent in Bristol, England
    Current Employee - Customer Service Agent in Bristol, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at OVO Energy part-time (More than a year)

    Pros

    Free breakfast and subsidised canteen

    Cons

    A wholly unprofessional company. More interested in how they appear than how they actually operate. Training, practically non-existent. Bonuses appear to be on offer but are only paid to be ‘In crowd ‘. Success isn’t measured in how hard you work or hard you try but how friendly you are with the management. They don’t like to employ anyone with an opinion or an intellect. If you are looking for employment, do yourself a favour and avoid this company. Don’t be fooled by all the say-so perks. This company is run by children .

    Advice to Management

    Give proper, professional training to team leaders and managers. Put structured training schedules in place. Stop trying to impress the neighbours and concentrate more on the employees.

    OVO Energy Response

    30 Nov 2018 – OVO HR

    Hello, thank you for taking the time to leave us a review.

    When it comes to training and reward, OVO works really hard to ensure its employees have the tools and training they need to perform... More


  10. "A great office, with fantastic people to work with"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Smart Outbound Advisor in Bristol, England
    Current Employee - Smart Outbound Advisor in Bristol, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at OVO Energy full-time (Less than a year)

    Pros

    - Nice people to work with
    - great office, in a good location
    - opportunity for progression
    - cafe on ground floor is subsidised

    Cons

    - Job isn't very varied

    OVO Energy Response

    23 Oct 2018 – OVO HR

    Hi there and thanks so much for your review! 5 stars! Amazing!

    We're so glad you mention the fantastic people you work with - we often hear from our employees is that the best thing about OVO is... More