Ocado Reviews | Glassdoor.co.uk
Ocado Reviews
Companies
  • Jobs
  • Companies
  • Salaries
  • Interviews

    Ocado Reviews

    Updated 15 February 2019
    379 reviews

    Filter

    Filter

    3.4
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    Ocado CEO Tim Steiner
    Tim Steiner
    211 Ratings

    Employee Reviews

    Sort: PopularRatingDate
    Pros

    • "You can finish 2 hours early and still get paid for the full 8 hour shift" (in 14 reviews)

    • "If you finish early you still get paid" (in 27 reviews)

    Cons

    • "long hours during the whole week" (in 12 reviews)

    • "Shift patterns and that's about it" (in 12 reviews)

    More Pros and Cons

    1. "Simply awesome"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Delivery Driver in London, England
      Current Employee - Delivery Driver in London, England
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Ocado full-time (Less than a year)

      Pros

      Everyday I am meeting new people and I have new opportunities to learn new things. It feels great to get the job done well and to see the customers smile and appreciation. It gives me satisfaction.

      Cons

      Sometimes lack of lift in the building

    2. "Contact Centre Advisor"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Contact Center Agent in Hatfield, East of England, England
      Current Employee - Contact Center Agent in Hatfield, East of England, England
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Ocado full-time (Less than a year)

      Pros

      Pay, Subsidised food cost, Location, lower management are good, benefits, refer a friend

      Cons

      Working hours and shift variations, Of course customers.

      Advice to Management

      Senior management place too much pressure onto middle management.

      3. Join the Ocado team
      See Our Latest Jobs

    3. "Best Part Time Jobs"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Recommends
      Positive Outlook
      No opinion of CEO

      I worked at Ocado part-time

      Pros

      Work is easy.. Really good value for money

      Cons

      Not much progression its more about who you know and popularity contest rather than who is actually good at their job.

      Advice to Management

      Stop shouting at people when there are calls in the queue and pick up a call!

    4. "Ocado Delivery Driver"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee in Erith, England
      Current Employee - Anonymous Employee in Erith, England
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Ocado full-time

      Pros

      Good pay, book holiday mostly when you want,
      vans are good, and bit nippy.
      Managers are great, and other drivers are great too.

      Cons

      Hours I don't agree with -- 5:30 AM till 1:30 PM, 6am till 3pm, then 4pm till midnight. I'm hardly ever home.
      Managers get antsy when you accidentally go off route.

      Advice to Management

      Better hours.

    5. "Just a job"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - CSTM Delivery Driver in Enfield, England
      Current Employee - CSTM Delivery Driver in Enfield, England
      Recommends
      Neutral Outlook
      No opinion of CEO

      I have been working at Ocado (Less than a year)

      Pros

      Flexibility, team management, co workers, you get some tips

      Cons

      Errors from equipment, routes are rough sometimes. Standard rude customer

      Advice to Management

      Put aircon in the vans

    6. "Personal Shopkeeper"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee in Hatfield, East of England, England
      Current Employee - Anonymous Employee in Hatfield, East of England, England
      Recommends
      Approves of CEO

      I have been working at Ocado part-time (Less than a year)

      Pros

      It's good as part-time while a study

      Cons

      It's not good for full time as a personal shopkeeper if you are a student

    7. "CSTM"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - CSTM Delivery Driver in Andover, England
      Current Employee - CSTM Delivery Driver in Andover, England
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I have been working at Ocado full-time (More than 3 years)

      Pros

      Good work colleagues here at andover

      Cons

      Too many to mention here

      Advice to Management

      Do some work

    8. "Department Dependent"

      StarStarStarStarStar
      • Career Opportunities
      • Comp & Benefits
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I worked at Ocado full-time

      Pros

      - Lots of diverse people
      - Privy to exciting and innovative information and projects

      Cons

      - Some departments were thriving but mine was very negative, so I think it depends what department you end up in.
      - Management was very male centered so no progression for females.
      - Old school views

      Advice to Management

      Do not micro manage. Do not promote long working hours to show commitment, instead praise getting work done within the contracted time frame.
      Do not tell staff to smile more to make male peers comfortable because they openly do not like your face.

    9. "Ocado"

      StarStarStarStarStar
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee

      I have been working at Ocado full-time

      Pros

      Easy to get the job

      Cons

      Easily disposable because they are constantly recruiting more staff

    10. "Contact Centre Advisor"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Contact Center Agent in Hatfield, East of England, England
      Current Employee - Contact Center Agent in Hatfield, East of England, England
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Ocado part-time (More than a year)

      Pros

      Pay, Benefits, Coaching and Training

      Cons

      Flexible Working is hard to request, The Sickness Process Is Not Fair And Needs To Have A Better System In Place Such As The Bradford Factor:

      The Bradford Factor is a simple formula that allows companies to apply a relative weighting to employee unplanned absences (sickness, Doctors appointments, emergency childcare, etc). The Bradford Factor supports the principal that repeat absences have a greater operational impact than long term sick.

      30 Min For Lunch.

      Advice to Management

      Please Speak to Resource Management About Being More Flexible When Asking For A Change Of Working Patterns And Adopt The Bradford Factor As The Norm For A Sickness System.

      Lunch Should Be 45 Minutes.