Ocado Reviews | Glassdoor.co.uk

Ocado Reviews

Updated 15 February 2019
379 reviews

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3.4
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Recommend to a friend
Approve of CEO
Ocado CEO Tim Steiner
Tim Steiner
211 Ratings

Employee Reviews

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Pros
  • "You can finish 2 hours early and still get paid for the full 8 hour shift" (in 14 reviews)

  • "If you finish early you still get paid" (in 27 reviews)

Cons
  • "long hours during the whole week" (in 12 reviews)

  • "Shift patterns and that's about it" (in 12 reviews)

More Pros and Cons

  1. "Simply awesome"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Delivery Driver in London, England
    Current Employee - Delivery Driver in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ocado full-time (Less than a year)

    Pros

    Everyday I am meeting new people and I have new opportunities to learn new things. It feels great to get the job done well and to see the customers smile and appreciation. It gives me satisfaction.

    Cons

    Sometimes lack of lift in the building


  2. "Contact Centre Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Contact Center Agent in Hatfield, East of England, England
    Current Employee - Contact Center Agent in Hatfield, East of England, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ocado full-time (Less than a year)

    Pros

    Pay, Subsidised food cost, Location, lower management are good, benefits, refer a friend

    Cons

    Working hours and shift variations, Of course customers.

    Advice to Management

    Senior management place too much pressure onto middle management.

  3. "Best Part Time Jobs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Ocado part-time

    Pros

    Work is easy.. Really good value for money

    Cons

    Not much progression its more about who you know and popularity contest rather than who is actually good at their job.

    Advice to Management

    Stop shouting at people when there are calls in the queue and pick up a call!


  4. "Ocado Delivery Driver"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Erith, England
    Current Employee - Anonymous Employee in Erith, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ocado full-time

    Pros

    Good pay, book holiday mostly when you want,
    vans are good, and bit nippy.
    Managers are great, and other drivers are great too.

    Cons

    Hours I don't agree with -- 5:30 AM till 1:30 PM, 6am till 3pm, then 4pm till midnight. I'm hardly ever home.
    Managers get antsy when you accidentally go off route.

    Advice to Management

    Better hours.


  5. "Just a job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSTM Delivery Driver in Enfield, England
    Current Employee - CSTM Delivery Driver in Enfield, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Ocado (Less than a year)

    Pros

    Flexibility, team management, co workers, you get some tips

    Cons

    Errors from equipment, routes are rough sometimes. Standard rude customer

    Advice to Management

    Put aircon in the vans


  6. "Personal Shopkeeper"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Hatfield, East of England, England
    Current Employee - Anonymous Employee in Hatfield, East of England, England
    Recommends
    Approves of CEO

    I have been working at Ocado part-time (Less than a year)

    Pros

    It's good as part-time while a study

    Cons

    It's not good for full time as a personal shopkeeper if you are a student


  7. "CSTM"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSTM Delivery Driver in Andover, England
    Current Employee - CSTM Delivery Driver in Andover, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Ocado full-time (More than 3 years)

    Pros

    Good work colleagues here at andover

    Cons

    Too many to mention here

    Advice to Management

    Do some work

  8. "Department Dependent"

    StarStarStarStarStar
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Ocado full-time

    Pros

    - Lots of diverse people
    - Privy to exciting and innovative information and projects

    Cons

    - Some departments were thriving but mine was very negative, so I think it depends what department you end up in.
    - Management was very male centered so no progression for females.
    - Old school views

    Advice to Management

    Do not micro manage. Do not promote long working hours to show commitment, instead praise getting work done within the contracted time frame.
    Do not tell staff to smile more to make male peers comfortable because they openly do not like your face.


  9. "Ocado"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ocado full-time

    Pros

    Easy to get the job

    Cons

    Easily disposable because they are constantly recruiting more staff


  10. "Contact Centre Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Contact Center Agent in Hatfield, East of England, England
    Current Employee - Contact Center Agent in Hatfield, East of England, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ocado part-time (More than a year)

    Pros

    Pay, Benefits, Coaching and Training

    Cons

    Flexible Working is hard to request, The Sickness Process Is Not Fair And Needs To Have A Better System In Place Such As The Bradford Factor:

    The Bradford Factor is a simple formula that allows companies to apply a relative weighting to employee unplanned absences (sickness, Doctors appointments, emergency childcare, etc). The Bradford Factor supports the principal that repeat absences have a greater operational impact than long term sick.

    30 Min For Lunch.

    Advice to Management

    Please Speak to Resource Management About Being More Flexible When Asking For A Change Of Working Patterns And Adopt The Bradford Factor As The Norm For A Sickness System.

    Lunch Should Be 45 Minutes.