Open GI Reviews | Glassdoor.co.uk

Open GI Reviews

Updated 4 December 2018
20 reviews

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2.4
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Open GI CEO Chris Guillaume
Chris Guillaume
7 Ratings

Employee Reviews

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  1. "Good atmosphere, great people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Administrative Assistant in Worcester, England
    Current Employee - Administrative Assistant in Worcester, England
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Open GI full-time (More than a year)

    Pros

    Business is going in a positive direction, and gives you security for the future; people are really nice and always make time for others.

    Cons

    Some processes could be improved, however this isn't really a major concern.


  2. "Avoid"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Worcester, England
    Former Employee - Anonymous Employee in Worcester, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Open GI full-time (More than 5 years)

    Pros

    Great people (mainly)
    Great food - larger restaurant required
    Onsite parking
    Location OK could be better

    Cons

    Lack of staff appreciation & training
    Favouritism in play "who you know not what you know"
    Outdated attitudes, blame & bullying culture all goes unchecked despite policies in place
    Outdated unreliable technology
    Buildings infested with wasps nests
    Outdated offices in former warehouse (Temperature fluctuates massively)
    No career opportunities
    Poor pay in comparison to equivalent roles elsewhere

    Advice to Management

    Actions speak louder than words - listen and act appropriately
    Improve your internal processes
    Look at trends and why people are leaving
    Management team need a shakeup
    Reduce the amount of unnecessary meetings and wastage and start improving performance and process

  3. "Out of Touch"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Worcester, England
    Current Employee - Anonymous Employee in Worcester, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Open GI full-time (Less than a year)

    Pros

    - Free Parking
    - Relaxed Dress Policy
    - Great People

    Cons

    - Manager’s Club (all help themselves and not their team)
    - Outdated internal systems
    - SAP optimisation is awful
    - Stubborn
    - Poor rate of pay

    Advice to Management

    Have set banding structures for your employees in terms of responsibilities and pay, far too many employees are being paid much less than their peers for doing the same job, as if their compensation package was picked out of a hat.

    Listen to your employees! They are smart people with good ideas, and are often being held back and silenced due to a fear of constructive change.

    Have strict rules on communication between departments, far too many times have I had to stop my work because another department hasn’t done their job properly. When this has been brought up, I am met with ‘it has been like this for years’, don’t just accept it, inform and change! It is no longer the 70’s, so it is unproductive and unprofessional to run a company like it still is.


  4. "Not great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Busineess Analyst
    Current Employee - Busineess Analyst
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Open GI full-time (More than 5 years)

    Pros

    local to me, some good people

    Cons

    Very sexist environment, not a pleasant place to work.


  5. "Good for a year or two..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Open GI full-time (More than 3 years)

    Pros

    Mostly nice people
    Sometimes flexible start time

    Cons

    Legacy software (30+ years outdated - seriously)
    Numerous false promises from all levels of management
    Extremely varying salaries for the same job
    Flat work atmosphere
    Company directors nowhere to be seen

    Advice to Management

    As one director recently stated in a company meeting... "if you are at Open GI for the money, you are at the wrong place" ... Thanks for the advice! I do work for the money (as do most people), and my notice was handed in shortly after... Sort out your ridiculous salary bandings.


  6. "Management in need of modernisation"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Worcester, England
    Current Employee - Anonymous Employee in Worcester, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Open GI full-time (More than a year)

    Pros

    Excellent canteen - great food very reasonably priced
    A number of people want to help others, go the extra mile and do a good job
    Free onsite parking
    Christmas parties
    Bonus if the company hits target
    Perkbox discount scheme
    Raise lots of money for local charities
    Staff awards - nominated by colleagues
    Other benefits for management such as health insurance and fuel cards (of course, taxable)

    Cons

    Some people are quite obstructive and do not want to take ownership of problems, couple that with some line managers not wishing to support their team and it is a perfect environment for high levels of stress.
    A level of arrogance from the management, they are very poor at listening to the suggestions and requests of their teams.
    There's lots of talents, skills and experiences within the existing teams which are grossly underutilised and a sad waste.
    An old fashioned 'knowledge is power' attitude from senior management keeping far too much to themselves losing any engagement from the staff.
    Not enough investment in new technology or new products running the risk of the company falling behind its peers.
    Little flexibility in terms of working times or working from home.
    Senior management slow to, or simply do not acknowledge staff performing well and high achievers leading to good staff leaving and a big loss of skills and experience.
    Despite some recent attempts, it still is too heavily money focused rather than customer service or employee satisfaction.
    Slightly over complicated appraisal system meaning there any many productive days loss to filling it out!
    Poor holiday entitlement, especially new starters (starting at 22 days you earn an extra day each year of a completed years service up to 25)
    No sick pay and very poorly managed by HR if you do have to take time off

    Advice to Management

    Provide much better training, both of the industry, technology, the company and introduce better standardised processes and procedures
    Try empowering the front line and first line managers more. If you implement my first point, it will allow you to trust them to make the right decision.
    Provide *constant* communication, have a regular forum to discuss the short, medium and long terms goals for individuals/teams/departments/company, how the company is performing, making it interactive and listen to the teams ideas on how to get there if we're falling short/share the success if over performing. Do this on a weekly if not daily basis - not just a town hall style speech once a quarter. This will engage the employee, allow them to feel a sense of ownership as they can see their contribution make a difference.
    Revisit the company mission statement and core values and make sure it is in the heart of everything you do. Proactively promote it around the office and in the decisions made in meetings. If you have the right mission statement, values and direction, the rest looks after itself.


  7. "Poor performance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Open GI full-time

    Pros

    The other employees are fantastic to work with

    Cons

    The management style, really bad at communicating important information

  8. "Very stuck in the dark ages! Old technology and no customer focus"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Worcester, England
    Former Employee - Anonymous Employee in Worcester, England
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Open GI full-time (Less than a year)

    Pros

    Nice people who want to do a good job, out of city location, on site canteen is good and cheap

    Cons

    Micro management, no flexibility in working , poor holidays, very limited recognition of those who work hard, very outdated approach to people management

    Advice to Management

    Listen to your people and use them for their skills. Focus on customers more


  9. "Outdated"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in Worcester, England
    Former Employee - Project Manager in Worcester, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Open GI full-time (More than a year)

    Pros

    Nice colleagues and close to the centre of Worcester

    Cons

    Very outdated working practices and technology. Bonus system at Open GI favours managers friends who they grew up or went to school with.

    Advice to Management

    Change the business or they will go the way of Rover, Motorola and Yahoo


  10. "Great people, backward company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Open GI full-time (Less than a year)

    Pros

    - Co workers are great
    - Good canteen and Starbucks on the go
    - Free tea/coffee vending machines
    - Employee recreation area

    Cons

    - Large staff turnover particularly in middle management and more junior positions
    - Ageing technologies
    - Upper Management don't value their staff
    - Salaries not overly competitive with very unbalanced bonuses
    - More valued members of staff often overlooked
    - The overall strategy of the company appears to be in a constant state of flux

    Advice to Management

    Listen to your staff more and pay them what they're worth.