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OpenMarket Reviews

Updated 11 December 2017
59 reviews

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4.2
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Jay Emmet
37 Ratings

59 Employee Reviews

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Pros
  • Work life balance is always a priority (in 19 reviews)

  • OpenMarket has a large focus on its core values and the GM goes out of his way to reiterate them often (in 4 reviews)

Cons
  • Sometimes being tied to parent company Amdocs limits our options (in 7 reviews)

  • The main con I can think of is the difference in company culture that OpenMarket has in comparison to their parent company Amdocs (in 3 reviews)

More Pros and Cons

  1. "Junior Linux Administrator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Job Linux Administrator in London, England
    Current Employee - Job Linux Administrator in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at OpenMarket full-time (More than a year)

    Pros

    Nice people, friendly environment, good salary

    Cons

    Busy, production environment, once a month outages

    Advice to Management

    At beginning manager on the boat, later manager remotely.


  2. "Small company with no clear direction"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in London, England
    Former Employee - Software Engineer in London, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at OpenMarket full-time (More than a year)

    Pros

    Small company, friendly people mostly, some social activities but limited to a group of people and their interests.

    Cons

    Lots of changes, recently many old people left after a mass exodus a few years back. New management at least in London very much have selfish agendas, not focusing on company growth or it's employees. There is a lot of technical debt and unnecessary work because of poor management policies. Development managers are mostly helpless as no clear direction is given. Most of time it is either fire fighting or just discussing about new feature but not doing it. Management tries to reduce the cost by employing people at cheaper locations like Mexico & India without thinking through the pros & cons. Low morale and people stick around just for convenience sake or being lazy. Management follows bad policies to fix issues rather than facing and dealing with issues.

    Advice to Management

    Stopping fooling your employees and get it right; value your people not your directors.


  3. "Good company and nice people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at OpenMarket full-time

    Pros

    Friendly and accommodating staff

    Cons

    Some much weaker teams that others in certain parts of the business

    Advice to Management

    Try and ensure buy in across all teams and levels towards company goals


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  5. "Good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in London, England
    Former Employee - Software Engineer in London, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at OpenMarket full-time (More than 5 years)

    Pros

    Family friendly, solid financially, interesting customer base

    Cons

    At that time it was hard to pin down a consistent vision

    Advice to Management

    Keep going!


  6. Helpful (1)

    "I learned a lot"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England
    Former Employee - Anonymous Employee in London, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at OpenMarket full-time (More than 3 years)

    Pros

    - Strong technical culture
    - Wide spectrum of things to work on - from low level bytes processing to messaging and high level APIs
    - Friendly people
    - Stable yearly salary increases that cover inflation
    - OK benefits
    - Nice area in West London, nice views from 14th floor, nice Chiswick Busines spark

    Cons

    - Core team members left
    - Domain does not look promising
    - Integration with companies around the world - one can see a lot of weird stuff
    - Boring open office layout

    Advice to Management

    Keep up the good team work


  7. Helpful (4)

    "Change now, not later"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at OpenMarket full-time

    Pros

    Very profitable company with major global brands as customers and exclusive agreements with networks that gives openmarket competitive advantage.

    Cons

    Outdated technology and limited product portfolio. The technology part of the company is huge but has been performing very poorly for some years now without major changes as the business results were good despite the costs of that same technology organization.
    If openmarket doesn´t invest on changing that organization bringing the technology up to date whilst investing in new products, as soon as business results are not that good, they will have it very difficult to recover and stay in business.

    Advice to Management

    Invest in your technology and bring new blood to to the executive team. Some people have been there for years although their areas have been underperforming.


  8. "Remarkable Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England
    Current Employee - Anonymous Employee in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Organizational Health is truly at the heart of the GM's top priority. All companies I have worked before so far also stressed the importance of the employee but I never felt it meant and lived as much as at OpenMarket. The spirit is remarkable!

    Cons

    Many new hires across the board are a challenge to get up to speed given that many came from outside the industry.

    Advice to Management

    Keep up the good work, let the growth not introduce more politics than needed.


  9. Helpful (1)

    "Progressively led company"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at OpenMarket full-time

    Pros

    - Progressive leadership style
    - Excellent work/life balance
    - Above average level of investment in employees' personal and career development
    - Attention to encouraging employee diversity
    - Friendly, collegial environment

    Cons

    - Size of the organization means that career progression not always possible within the org.


  10. Helpful (3)

    "Old tech, old world, but willing to improve"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at OpenMarket full-time

    Pros

    For the most part, the people are worthwhile and interesting and the opportunity to make changes will not be directly blocked.

    Cons

    Culture of reinventing the wheel, massive amount of bitrot and outdated technology. Senior leadership are not always able to make decisions or communicate medium-term aims.


  11. Helpful (4)

    "Senior Development Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Development Manager in Chiswick, England
    Former Employee - Senior Development Manager in Chiswick, England
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at OpenMarket full-time (More than 8 years)

    Pros

    Friendly, flexible working environment. Good company culture of striving for authenticity and transparency (not always possible!). Flexible working hours. Great benefits package.

    Cons

    HQ in Seattle which has an 8 hour time difference, so technically there's only 1 hour of overlap in working hours. In practice the end of the day generally fills up with lots of conference calls which would often eat into the evening. Whilst they weren't necessarily mandatory, not being involved would often result in odd decisions/directions being taken, which would then need to be corrected once proper communication had occurred, which meant there would be plenty of wasted effort in the meantime.

    In summary - running a global engineering team in two locations (London and Seattle) with only an hour of work time overlap is very difficult and often frustrating.

    Advice to Management

    A lack of long term tenure in the Director of Engineering positions is a concern for overall technical leadership in the company. The organisation needs some strong hires who can provide long term stability in those roles to give a stronger top down technical direction/cohesion.


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