OpenMarket Reviews | Glassdoor.co.uk

OpenMarket Reviews

Updated 14 May 2018
77 reviews

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3.9
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OpenMarket CEO Jonathan Morgan
Jonathan Morgan
16 Ratings

77 Employee Reviews

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Pros
  • "If you're looking for a place with a work-life balance that leans heavily toward the 'life' side you should consider OpenMarket" (in 19 reviews)

  • "Unlike most companies I've worked at, the commitment to the Core Values, including integrity, is real" (in 5 reviews)

Cons
  • "Occasional pains with integrations with parent company for corporate issues but nothing unbearable" (in 6 reviews)

  • "No cons so far in Guadalajara Office" (in 3 reviews)

More Pros and Cons

  1. "The people are great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineering in London, England
    Current Employee - Engineering in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at OpenMarket full-time (More than 3 years)

    Pros

    I joined OpenMarket because of the people that work here. That's also the main reason I'm still at the company - my fellow employees value open communication, helping each other out, valuing a healthy engagement between technical and commercial teams, can be very serious and ambitious. It's a blame free culture, something I have not seen before, having worked for consultancy companies for many years. There are many examples of colleagues being good friends outside of work, I myself am such an example. The company, and I mean the whole company, really cares about diversity, a big thing for me, from senior management through the rest of the organisation. The company style is somewhat of a start-up that is growing and taking on big clients - it's a very enabling company that gives you free reign to do things - if you can handle that. If you can't, people are helpful and you're not alone. Did I mention somewhere I really like the people at OpenMarket? I do!

    Cons

    The company is growing quickly, with that comes some growth pains.

    Advice to Management

    Keep the company culture, that's why I'm here!


  2. "Great place to work, Why?"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Professional Services Manager in London, England
    Current Employee - Professional Services Manager in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at OpenMarket full-time (Less than a year)

    Pros

    This company actually adheres to it's core values. The no1 being looking after their people. If you're looking for a technical role or not, you will be looked after. You're voice will always be heard and opinions always considered in decision making.

    This is a great place to work, with genuinely talented people. You're role could be challenging but you will supported throughout. You will also have a lot of fun along the way, with pizza, drinks & games.

    They also have a social committee to help plan events, as well as a focus on diversity too. So here you'll find a work, home and succeed together culture. With a focus on you, the roadmap and the company's future plans.

    Cons

    The interview process is long, but definitely worth it. Meetings could be consolidated, to cover multiple topics and whilst the freshly ground coffee is good, we could invest in a bean to cup espresso machine?

    Advice to Management

    Planning and information sharing is very good, let's focus a little more on celebrating our wins.

  3. Helpful (1)

    "Best place to learn"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at OpenMarket full-time

    Pros

    Great team who work hard and support one another

    Cons

    challenging market conditions and time is a pressure for the market and the business

    Advice to Management

    keep up working on the hard stuff


  4. Helpful (3)

    "Small company with no clear direction"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in London, England
    Former Employee - Software Engineer in London, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at OpenMarket full-time (More than a year)

    Pros

    Small company, friendly people mostly, some social activities but limited to a group of people and their interests.

    Cons

    Lots of changes, recently many old people left after a mass exodus a few years back. New management at least in London very much have selfish agendas, not focusing on company growth or it's employees. There is a lot of technical debt and unnecessary work because of poor management policies. Development managers are mostly helpless as no clear direction is given. Most of time it is either fire fighting or just discussing about new feature but not doing it. Management tries to reduce the cost by employing people at cheaper locations like Mexico & India without thinking through the pros & cons. Low morale and people stick around just for convenience sake or being lazy. Management follows bad policies to fix issues rather than facing and dealing with issues.

    Advice to Management

    Stopping fooling your employees and get it right; value your people not your directors.


  5. Helpful (1)

    "Good company and nice people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at OpenMarket full-time

    Pros

    Friendly and accommodating staff

    Cons

    Some much weaker teams that others in certain parts of the business

    Advice to Management

    Try and ensure buy in across all teams and levels towards company goals


  6. "Good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in London, England
    Former Employee - Software Engineer in London, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at OpenMarket full-time (More than 5 years)

    Pros

    Family friendly, solid financially, interesting customer base

    Cons

    At that time it was hard to pin down a consistent vision

    Advice to Management

    Keep going!


  7. "Junior Linux Administrator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Job Linux Administrator in London, England
    Current Employee - Job Linux Administrator in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at OpenMarket full-time (More than a year)

    Pros

    Nice people, friendly environment, good salary

    Cons

    Busy, production environment, once a month outages

    Advice to Management

    At beginning manager on the boat, later manager remotely.

  8. Helpful (1)

    "I learned a lot"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England
    Former Employee - Anonymous Employee in London, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at OpenMarket full-time (More than 3 years)

    Pros

    - Strong technical culture
    - Wide spectrum of things to work on - from low level bytes processing to messaging and high level APIs
    - Friendly people
    - Stable yearly salary increases that cover inflation
    - OK benefits
    - Nice area in West London, nice views from 14th floor, nice Chiswick Busines spark

    Cons

    - Core team members left
    - Domain does not look promising
    - Integration with companies around the world - one can see a lot of weird stuff
    - Boring open office layout

    Advice to Management

    Keep up the good team work


  9. Helpful (5)

    "Change now, not later"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at OpenMarket full-time

    Pros

    Very profitable company with major global brands as customers and exclusive agreements with networks that gives openmarket competitive advantage.

    Cons

    Outdated technology and limited product portfolio. The technology part of the company is huge but has been performing very poorly for some years now without major changes as the business results were good despite the costs of that same technology organization.
    If openmarket doesn´t invest on changing that organization bringing the technology up to date whilst investing in new products, as soon as business results are not that good, they will have it very difficult to recover and stay in business.

    Advice to Management

    Invest in your technology and bring new blood to to the executive team. Some people have been there for years although their areas have been underperforming.


  10. "Remarkable Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England
    Current Employee - Anonymous Employee in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Organizational Health is truly at the heart of the GM's top priority. All companies I have worked before so far also stressed the importance of the employee but I never felt it meant and lived as much as at OpenMarket. The spirit is remarkable!

    Cons

    Many new hires across the board are a challenge to get up to speed given that many came from outside the industry.

    Advice to Management

    Keep up the good work, let the growth not introduce more politics than needed.


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