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OpenMarket Reviews

Updated 31 August 2017
57 reviews

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4.4
StarStarStarStarStar
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Jay Emmet
36 Ratings

57 Employee Reviews

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Pros
  • Work life balance is always a priority (in 19 reviews)

  • OpenMarket has a large focus on its core values and the GM goes out of his way to reiterate them often (in 4 reviews)

Cons
  • Sometimes being tied to parent company Amdocs limits our options (in 7 reviews)

  • The main con I can think of is the difference in company culture that OpenMarket has in comparison to their parent company Amdocs (in 3 reviews)

More Pros and Cons

  1. "Junior Linux Administrator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Job Linux Administrator in London, England
    Current Employee - Job Linux Administrator in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at OpenMarket full-time (More than a year)

    Pros

    Nice people, friendly environment, good salary

    Cons

    Busy, production environment, once a month outages

    Advice to Management

    At beginning manager on the boat, later manager remotely.


  2. "Good company and nice people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at OpenMarket full-time

    Pros

    Friendly and accommodating staff

    Cons

    Some much weaker teams that others in certain parts of the business

    Advice to Management

    Try and ensure buy in across all teams and levels towards company goals


  3. "Good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in London, England
    Former Employee - Software Engineer in London, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at OpenMarket full-time (More than 5 years)

    Pros

    Family friendly, solid financially, interesting customer base

    Cons

    At that time it was hard to pin down a consistent vision

    Advice to Management

    Keep going!


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  5. Helpful (1)

    "I learned a lot"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England
    Former Employee - Anonymous Employee in London, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at OpenMarket full-time (More than 3 years)

    Pros

    - Strong technical culture
    - Wide spectrum of things to work on - from low level bytes processing to messaging and high level APIs
    - Friendly people
    - Stable yearly salary increases that cover inflation
    - OK benefits
    - Nice area in West London, nice views from 14th floor, nice Chiswick Busines spark

    Cons

    - Core team members left
    - Domain does not look promising
    - Integration with companies around the world - one can see a lot of weird stuff
    - Boring open office layout

    Advice to Management

    Keep up the good team work


  6. Helpful (4)

    "Change now, not later"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at OpenMarket full-time

    Pros

    Very profitable company with major global brands as customers and exclusive agreements with networks that gives openmarket competitive advantage.

    Cons

    Outdated technology and limited product portfolio. The technology part of the company is huge but has been performing very poorly for some years now without major changes as the business results were good despite the costs of that same technology organization.
    If openmarket doesn´t invest on changing that organization bringing the technology up to date whilst investing in new products, as soon as business results are not that good, they will have it very difficult to recover and stay in business.

    Advice to Management

    Invest in your technology and bring new blood to to the executive team. Some people have been there for years although their areas have been underperforming.


  7. "Remarkable Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England
    Current Employee - Anonymous Employee in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Organizational Health is truly at the heart of the GM's top priority. All companies I have worked before so far also stressed the importance of the employee but I never felt it meant and lived as much as at OpenMarket. The spirit is remarkable!

    Cons

    Many new hires across the board are a challenge to get up to speed given that many came from outside the industry.

    Advice to Management

    Keep up the good work, let the growth not introduce more politics than needed.


  8. Helpful (1)

    "Progressively led company"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at OpenMarket full-time

    Pros

    - Progressive leadership style
    - Excellent work/life balance
    - Above average level of investment in employees' personal and career development
    - Attention to encouraging employee diversity
    - Friendly, collegial environment

    Cons

    - Size of the organization means that career progression not always possible within the org.


  9. Helpful (3)

    "Old tech, old world, but willing to improve"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at OpenMarket full-time

    Pros

    For the most part, the people are worthwhile and interesting and the opportunity to make changes will not be directly blocked.

    Cons

    Culture of reinventing the wheel, massive amount of bitrot and outdated technology. Senior leadership are not always able to make decisions or communicate medium-term aims.


  10. Helpful (4)

    "Senior Development Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Development Manager in Chiswick, England
    Former Employee - Senior Development Manager in Chiswick, England
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at OpenMarket full-time (More than 8 years)

    Pros

    Friendly, flexible working environment. Good company culture of striving for authenticity and transparency (not always possible!). Flexible working hours. Great benefits package.

    Cons

    HQ in Seattle which has an 8 hour time difference, so technically there's only 1 hour of overlap in working hours. In practice the end of the day generally fills up with lots of conference calls which would often eat into the evening. Whilst they weren't necessarily mandatory, not being involved would often result in odd decisions/directions being taken, which would then need to be corrected once proper communication had occurred, which meant there would be plenty of wasted effort in the meantime.

    In summary - running a global engineering team in two locations (London and Seattle) with only an hour of work time overlap is very difficult and often frustrating.

    Advice to Management

    A lack of long term tenure in the Director of Engineering positions is a concern for overall technical leadership in the company. The organisation needs some strong hires who can provide long term stability in those roles to give a stronger top down technical direction/cohesion.


  11. Helpful (2)

    "Good Workplace, Some Challenges"

    StarStarStarStarStar
    Current Employee - Anonymous Employee in London, England
    Current Employee - Anonymous Employee in London, England

    I have been working at OpenMarket full-time (More than 3 years)

    Pros

    OpenMarket is reasonably small, with just less then 200 people in total. The two main offices (Seattle and London) have about 80 people each, and the rest are split across Southfield (Michigan, India), Pune (India) and Sydney (Australia).

    Teams tend to be small (up to about seven people) and are encouraged to work in an agile fashion, but otherwise left to figure out what suits them best. Team managers are very supportive and are largely ex-developers themselves, so they understand the importance of doing things right the first time.

    The London office is open-plan, with only a couple of senior people shut away in their own offices. The management structure is pretty shallow (only 4 or 5 levels between ordinary developers and the General Manager).

    The General Manager is very enthusiastic about employee development and has invested in careers and Myers-Briggs training for all employees (if you're into that sort of thing). Individual developers are encouraged to give talks on technologies they like, and funding is available for training in things like Kanban.

    There's a policy of flexitime, which means you can (within reason) pick the hours that suit you. You can also leave early one day and make it up by staying late another day, which can be invaluable if you have other commitments outside of work.

    People are friendly and generally want to help each other. There's a strong culture of pub lunches and after-work drinks, with a variety of good (if pricey) local venues to choose from. Each team is given an annual social budget which they can spend on doing something fun together. There are also some fun benefits such as half-price membership at the Virgin Active gym across the road.

    Cons

    OpenMarket is a wholly-owned subsidiary of Amdocs. We're largely left alone as long as we stay profitable, so the main impacts on day-to-day working are: the annoying and mostly irrelevant HR spam (which many people just filter in Outlook); the Work Hours system (which we're working hard on automating); and the painful expenses system.

    The company still has some baggage from its startup days (when making the sale was more important than coding standards!), and pretty much every team has their own share of legacy code. Complicating matters, the London-based part of the company merged with the Seattle-based part of the company in 2010. Even after five years, there are still a lot of doubled-up systems and processes (two different company wikis, two different reporting systems, multiple ways of doing email, etc.).

    Senior management is increasingly concentrated in the head-office in Seattle (having previously been more evenly split between Seattle and London). At present, only one person in the eight-strong Senior Leadership Team is based in London. So getting decisions made can mean encountering timezone barriers. Timezone barriers can also be a problem when working with the offices in India and Australia, meaning communication with them isn't always as strong as it could be.

    The downside of flexitime is that you can end up keeping very different hours to some of your colleagues! There is sometimes a three-hour gap between the first member of my team turning up in the morning and the last, which restricts when we can all get together for stand-ups and other team meetings.

    The company is going through quite a bit of change at the moment, including aiming for ISO27001 certification. So we may be about to get more corporate-y. Watch this space, I guess.


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