PNC Financial Services Group Customer Service Associate Reviews

Updated May 12, 2021

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Found 100 of over 6,946 reviews

4.9
58%
Recommend to a Friend
81%
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PNC Financial Services Group  President and Chief Executive Officer William S. Demchak
William S. Demchak
40 Ratings
  1. 5.0
    Current Employee, less than 1 year

    Amazing company

    May 12, 2021 - Customer Service Associate in New Braunfels, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good pay, medical, 401k, employee stock options, paid vacation

    Cons

    Training is a bit long but you lear a lot of information

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  2. 2.0
    Former Employee, more than 1 year

    Unrealistic expectations and poor management

    Sep 14, 2020 - Customer Service Associate 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good training program for new hires that is thorough and well prepares you.

    Cons

    Poor management and very sales oriented with overly aggressive and unrealistic expectations

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  4. 3.0
    Former Employee

    Great client facing role

    Jun 15, 2020 - Customer Service Associate 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Gain lots of client facing experience

    Cons

    Too much pressure to make sales. Customer service came second To making sales goals

    1 person found this review helpful
  5. 2.0
    Former Employee, more than 1 year

    Frustrating

    Nov 19, 2019 - CSA - Customer Service Associate in Birmingham, AL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Normal works hours and holidays off

    Cons

    Low pay, pressure to sale, disgruntled customers, outdated computer programs

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  6. 4.0
    Former Employee

    Good place to start a career in banking/financial services

    Apr 10, 2019 - Customer Service Associate 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    You learn a lot and meet alot of great people

    Cons

    A huge focus on selling. Customer service and doing a good job comes second to meeting your sales goals with opening accounts and credit cards

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  7. 4.0
    Former Employee, more than 3 years

    Good Company to begin bank career

    Mar 9, 2019 - Customer Service Associate 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Education Assistance, 401K match, paid parental leave, paid vacation

    Cons

    Not enough training, too much focus on sales and not so much on P&P at the branch level.

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  8. 5.0
    Former Employee, less than 1 year

    Great company to work for

    Jan 2, 2019 - Customer Service Associate in Naperville, IL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    PNC offer great incentives along with good benefits. Overall, great company to work for.

    Cons

    None that I can think of

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  9. 3.0
    Former Employee, less than 1 year

    A Good Company

    Jun 26, 2018 - Customer Service Associate & Cashier in Philadelphia, PA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Training was very informative. They made sure you knew how all of the teller and customer service systems worked before you started.

    Cons

    Strict work environment, which is to be expected working with money.

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  10. 4.0
    Former Employee, more than 3 years

    Customer Service Associate

    Mar 7, 2018 - Customer Service Associate in Pittsburgh, PA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Benefits Ethical company Predictable work Good management Good training

    Cons

    Low pay High responsiblity No work/life balance

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  11. 3.0
    Former Employee, more than 1 year

    It's ok

    Jun 19, 2017 - Customer Service Associate in Greensboro, NC
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great company to gain experience

    Cons

    Sales goals were crazy for the role No Career Opportunities as a floater

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