PNC Financial Services Group Customer Service Representative Reviews

Updated Sep 14, 2021

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Found 166 of over 6,946 reviews

3.7
74%
Recommend to a Friend
89%
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PNC Financial Services Group  President and Chief Executive Officer William S. Demchak
William S. Demchak
70 Ratings

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Anyone else hate banking lingo and make fun of it, but as soon as a discussion starts you say "we dont want to boil the ocean here". Fml. Whats your most despised finance phrase?

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  1. 5.0
    Former Employee

    Decent pay, long hours

    Sep 13, 2021 - Customer Service Representative 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Pay is decent, get to work from home.

    Cons

    As soon as you’re done with one call another comes in. Not even a 5 second break between calls.

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  2. 5.0
    Current Employee, more than 1 year

    I love my job

    Sep 11, 2021 - Customer Services Representative III in Houston, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Family work balance. Manager support. Benefits/vacation. Advancements.

    Cons

    There are none that I have experience.

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  3. 4.0
    Current Employee

    Was a good job

    Sep 6, 2021 - PNC Customer Service Representative in Pittsburgh, PA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    -Started working during covid so we all got to work from home -Paid training, help from mentors during times -Fair breaks

    Cons

    -Working up the corporate ladder was frustrating -fussy customers -very strict policies

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  4. 3.0
    Current Employee, more than 1 year

    It’s just okay, nothing more

    Sep 14, 2021 - Customer Service Representative in Kalamazoo, MI
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Education benefits, early shifts, paid holidays, vacation package

    Cons

    Inconsistent management, lack of team spirit, easy burnout , slow to implement change

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  5. 5.0
    Current Employee, less than 1 year

    Great job

    Aug 28, 2021 - Customer Service Representative in New Braunfels, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great benefits and decent pay

    Cons

    Dealing with aggressive customers all day

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  6. 4.0
    Former Employee, more than 1 year

    Great company

    Aug 23, 2021 - Customer Service Representative 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great benefits and pay.. high call volume

    Cons

    Non stop calls ..like non stop

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  7. 5.0
    Former Employee

    Overall great work environment

    Aug 21, 2021 - Customer Service Representative in Florence, SC
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Very good management overall. Good benefits, time off is never an issue as long as you have PTO available. Very flexible and accommodating. PNC immediately sets the tone for a family oriented work environment. It’s very refreshing and impressive all the way up to highest levels of management.

    Cons

    Job can be a stressful at times. 30 minute lunch breaks will never be enough on a high stress job!

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  8. 3.0
    Current Employee, less than 1 year

    Great Salary

    Aug 31, 2021 - Customer Service Representative (CSR) in New Braunfels, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The starting salary is $16.20 which is decent for the area.

    Cons

    Poor training in preparation for real time job duties.

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  9. 2.0
    Current Employee, more than 1 year

    Customer Service

    Aug 24, 2021 - Customer Service Representative in Pittsburgh, PA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    If you can get through the all over the place training it's an ok place if you need a job.

    Cons

    There is no career track, I left because I couldn't move into another role.

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  10. 2.0
    Former Employee, more than 1 year

    Bad pay, lots of expectation

    Aug 19, 2021 - Customer Service Representative in Milwaukee, WI
    Recommend
    CEO Approval
    Business Outlook

    Pros

    People you work with. Ability for growth. Banking perks. Learning about banking practices. Bank and federal holidays off work is awesome!

    Cons

    Pay is terrible for the amount of work they expect you to do. Sales - need I say more? In person banking is a dying industry. Working weekends sucks.

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