Pass The Keys Reviews

Cons

Fully remote - works for many, but sadly didn't work for me.

Cons

No work life balance at all, 9am-9pm days. No time off on the weekends and you worked every bank holiday. Difficult role to sustain for a long period of time without burning out. Super high churn of staff. Systems were clunky although being improved as we went along (albeit slowly and there were KPIs on usage which didn’t then make sense). Strong sales culture, which sounds like a pro however there was no support/training or leeway when targets were difficult to meet amongst a changing landscape of laws making it tougher/illegal to short let properties. Would not recommend the city manager role to anyone. Management would not safeguard you from verbally abusive clients which ultimately meant that there was no support. Well-being of staff was an after thought every time.

Cons

- You are seriously over worked and extremely under paid. The job description doesn’t even scratch the service of what you’re expected to do. - You cannot accept the job and sign the contract unless you agree to work weekends for free. Although you are on call for emergency only, this can result in issues taking hours to resolve and no compensation or additional pay. - The phone lines only include “press 1 for Edinburgh or press 2 for London” and considering they cover roughly 70 something ‘territory’s’ you find yourself becoming a switchboard for people everywhere. When it’s time to transfer the call to someone who you’ve never met or spoken to in your life, they are never available. This takes up a considerable amount of time and delays your actual work load. - The manager for London is so busy accepting other tasks and saying yes to senior demands that the neglect in the team caused issues. They were always too busy doing other things to successfully manage the team and were more focused on growth than actual management. - Any suggestions to improve the company or team are ignored and my contribution and input was overlooked even though they said I am required to have an input. - They do not provide sufficient training and do not even let you get an understanding of the company before getting given accounts. When you have a question and need help you will be told to use your initiative and find the answer somewhere in a 97 page manual instead of simply answering the question. - For a company who relies heavily on a system to function, you are expected to input 90% of information manually, the system will make mistakes and cause a ridiculous domino effect impacting on your performance. - They seem to do anything to cut costs, which is tedious on the day to day tasks as you are constantly relying on other companies for the company to run. For example, using multiple different cleaning companies, third party linen, maintenance etc so if they make a mistake and don’t make an effort to fix it, it falls on you and you get judged on this. You end up chasing companies constantly for them to rectify their mistakes. They also heavily avoided hiring a London based customer service advisor/manager even though it was needed and had them all based in the Philippines. When suggested I have the experience to do this it was ignored. - They have no structure and expect you to do things your own way and put your own ‘twist on things’, until they don’t. They then compare you to employees with 4 years more experience than you and tell you to do things like them. - Your personal number is expected to be used to communicate with everyone on WhatsApp and you can be called even at midnight for help. My phone ended up breaking as the cleaners enjoyed sending 300 photos on WhatsApp everyday. This felt like a privacy issue and so difficult to deal with as they didn’t let us have work numbers on the work phones for WhatsApp. There is more, but you get my drift. I worked so hard and gave my EVERYTHING whilst dealing with health issues, a loss, and other person problems they were aware of. But they thought it was best to fail my probation after the peak summer months had gone by, during increased fuel prices when things are hard and before my bonus was meant to be given to me. Not fair is it?

Cons

Seasonal - not much work during winter season

Cons

Low pay, poorly regulated by the company as a whole.

Cons

Fast growing company that doesn’t have a fully in place structure to support the growth

Cons

Trying to grow too fast

Cons

Long work hours & often required out of hours

Cons

The business is exceptionally complex and the training program requires a lot of attention, time and detail.

Cons

The company is a start up - so there are growing pains, but always a positive.