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Pendragon Reviews
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Full-timePart-timeApprove of CEO
Trevor Finn
32 Ratings
Pros
"The company likes to promote internally and rewards hard work" (in 5 reviews)
Cons
"Very long hours - often 60 plus a week, often with an expectation to pop in on days off as well" (in 9 reviews)
"Communication from head office to dealerships is poor" (in 4 reviews)
![Pendragon Logo]()
"Proud to be Pendragon"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at Pendragon full-time (More than a year)
Pros
Dynamic, fast paced, your career is in your own hands as the opportunities are endless if you want to work hard for them.
Cons
Can be slow to act on decisions and plans.
Training is basic and needs to be reviewed for people to truly excel.Advice to Management
Leadership culture needs to be consistent. Dependant on franchise and who leads it there is a mini culture that isn’t always the Pendragon way.
Pendragon 2018-06-03 08:15 PDT![Pendragon Logo]()
"The culture lives up to the automotive industry"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
Doesn't RecommendNeutral OutlookNo opinion of CEOPros
- nice people
- pretty relaxed
- slow paced
- top management are niceCons
- there's no progression
- they sell you a dream
- prepare to get treated next to nothing by 'leaders'
- centralised and employees have little autonomyAdvice to Management
Please structure yourself!
Pendragon 2018-06-11 15:47 PDT![Pendragon Logo]()
"👍"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
Doesn't RecommendNegative OutlookI have been working at Pendragon full-time
Pros
Pushed hard and limited resource
Cons
Unsecured future with lack of communication
Pendragon 2018-05-13 11:54 PDT![Pendragon Logo]()
"Great People to Work With"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at Pendragon full-time (More than 3 years)
Pros
I've worked here for three years now and in that time I've been offered countless opportunities to develop my skills and progress. I'm really given the scope to make the role my own and make changes within the business, instead of just being told what to do.
The department has grown massively since I started, and it's great to be able to have experts to bounce off. There are so many opportunities to learn new skills and you can focus your time on new areas if there is something you'd like to learn more about.
The best pro is the people - everyone is so friendly and happy to help! From my first day here I've felt welcome, supported and respected, and that my opinion is valued. My leader is very passionate and inspiring, and even the directors and CEO are friendly and approachable, and know you by name.
I have a nice company car, which adds to the sense of being valued, and the on site gym is a great asset (although it could do with some updating)!Cons
The salary could be higher, I could probably be paid quite a lot more working elsewhere.
Advice to Management
Keep doing what you're doing :)
Pendragon 2018-05-09 03:25 PDT![Pendragon Logo]()
"Telesales Agent"
StarStarStarStarStarDoesn't RecommendI worked at Pendragon full-time
Pros
basic salary not too bad
Cons
lack of interest in training
Advice to Management
listen to how team leaders treat staff
Pendragon 2018-05-03 01:44 PDTHelpful (3)
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"WORST COMPANY EVER- STAY AWAY"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
Doesn't RecommendNegative OutlookNo opinion of CEOI worked at Pendragon full-time (Less than a year)
Pros
I truthfully can not think of any.
Cons
Poor management. Lack support. Insufficient training.
Advice to Management
If you like working for a company/person that lacks giving their employees support, enjoys undermining and patronising you then this role is for you.
The dealership itself is very poorly managed and full of self righteous leaders. The company only seems to care about themselves and in a lot of cases will choose to cover their own backs rather than actually speak to their employees to find more suitable ways to deal with things. But do your self a favour and choose to work some where else!!
PS- If you don't stay longer then your contracted hours and work for free then be prepared for a very mardy accountant the next day!Pendragon 2018-04-12 07:46 PDT![Pendragon Logo]()
"sales executive"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
Doesn't RecommendNegative OutlookDisapproves of CEOI have been working at Pendragon full-time (Less than a year)
Pros
Staff are great , shame we are not valued members here.
Cons
"None whatsoever , no benefits whatsoever just dress it up and make you think your valued and getting something ha ha . Paying staff peanuts £5 a car what is that all about, shocking working hours and it is the worst place iv'e ever worked currently in my life' and that's no exaggeration. products you get paid peanuts again , no spivs no incentives , don't get recognised for loyalty and long standing service... seems a shame this place is the pits . cant wait to get out of here and no one i know is happy too, so who are you all kidding ?????
We are working for less than minimum wage and the working hours are rediculous and dont get paid for the extra hours we do!
The rich get richer and we are just rubbing rags and get less and less and are made to feel worthless, as i do.
No staff moral no effort in keeping there employees & staff turnaround is unbelievable, in and out in no time you desprately need to look at were your going wrong as a company ?? " GREED" springs to our mindAdvice to Management
Look after staff , pay them a decent living wage and pay the going rate like everyone else , worst paid sales job ever.
Pendragon 2018-04-12 08:37 PDT![Pendragon Logo]()
"I am not a number"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
Doesn't RecommendNeutral OutlookNo opinion of CEOI have been working at Pendragon full-time (More than 3 years)
Pros
Nice colleagues and regional and dealership management approachable. Friendly working atmosphere.
Cons
Wages are awful, head office treat you like dirt, you have no input as to what they decide is best for your site despite the fact they have never even seen it or spoken to anyone that works there. You are lucky if you can get help from them or if they even bother to reply to emails (yes mmc that means you), apart from the girls in payroll.
Advice to Management
Give sites the chance to choose things like cleaners who do a good job not just replace a perfectly good one with a "cheap" one as they have done on many occasions, the bullying tactics of head office are appalling. I wouldn't know the CEO if i walked into him so couldn't give an opinion of him.
Pendragon 2018-03-22 07:19 PDTHelpful (1)
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"A warning to anyone considering joining them"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
Doesn't RecommendNegative OutlookDisapproves of CEOI worked at Pendragon full-time (More than a year)
Pros
A lot of internal promotion - if you have friends in the right places
Training schemes are goodCons
Internal promotion awarded to friends of higher mangers - meaning many internal promotions lead to bad managers and bad leaders, whose teams can't raise their concerns as the next level up is the problem manager's friend.
Do not value staff retention - would rather cut wages and force people to leave due to finances and start again than keep good staff.
Information does not follow chain of command - many important changes or info found out from gossip of a team below me rather than from my own managers.
Over work and pressure staff - but undervalue and under pay them, considerably against other motor groups.
Apparently it's ok for managers to repeatedly insult and abuse staff - never heard such foul language and blatant disrespect from many levels of management above me (and I'm not new to the trade or thin-skinned).Advice to Management
Listen to your staff - people don't leave en masse for no reason.
Be wary of managers promoting their friends - and check up on what that means for the business at the time of promotion, and beyond.
VALUE YOUR STAFF - why waste money training people to push them out the business and to your competitors. Manners costs nothing (maybe train some managers on this???) and overworking staff is not long term sustainable (staff are losing many days of annual leave and lieu days, plus overtime hours - beyond disgusting)Pendragon 2018-03-19 07:06 PDTHelpful (2)
![Pendragon Logo]()
"Shocking lack of care for staff and customers alike"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
Doesn't RecommendPositive OutlookDisapproves of CEOI worked at Pendragon full-time (Less than a year)
Pros
Knowing that you will eventually go home, but not at the time you should. Working with good people in the same boat as you.
Cons
Everything is an uphill struggle, from getting the resources and tools to do the job, to getting a car to go home in. Woefully short staffed and everything is done on a shoestring, and all in an alleged prestige brand. Shockingly bad customer service leads to daily complaints, meaning you will spend a lot of your time firefighting. The commission structure is laughable and strangely enough wasn’t brought up in the interview. Horrific staff turnover, which I should have realised when I went to the “induction training” which is run weekly at their facility in Mansfield and has in excess of 20 candidates every week. The training is absolutely useless and in no way prepares you for any of the systems or processes that are in use back at the dealership. Considering that they have their own in house systems which they apparently sell to competitors, training for it was non existent and the program is fatally flawed, acting more as a sales prevention than anything else. Service department that has 20 loan cars and lends out 27 means that you can kiss goodbye to the one perk you get along with any fuel you were foolish enough to have put in it, to then be sent home in a hire car if your lucky. I have never worked anywhere as unprofessional as this, the only saving grace is that all the other staff are in the same predicament and just waiting to escape. It was without a doubt the most depressing time of my life. Nothing I was promised was provided
Advice to Management
Pay decent money and retain your staff, invest in some proper training that will be of some use if you insist on sending people away for three days to a scabby hotel, as opposed to telling them about the fantastic benefits available.
Pendragon 2018-03-27 15:25 PDT
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Pendragon Response
11 Jun 2018 – Talent Team
Thanks for your review! Great to hear you are enjoying your time with us. We are continuously updating our training offering and courses so keep a look out for new opportunities coming you way!