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Pendragon

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Pendragon

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Pendragon Reviews

Updated 22 Nov 2023

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Found 213 of over 216 reviews
3.5
52% Recommend to a Friend
Pendragon Chief Executive Officer Bill Berman
61% Approve of CEO

Found 213 of over 216 reviews

3.5
52%
Recommend to a Friend
61%
Approve of CEO
Pendragon Chief Executive Officer Bill Berman
Bill Berman
29 Ratings

Top Review Highlights by Sentiment

Excerpts from user reviews, not authored by Glassdoor

Pros
  • "Great team always happy to help and welcoming.(in 10 reviews)
  • "Some of the people are nice(in 10 reviews)
  • "good benefits, discounts and other offers.(in 9 reviews)
  • "Progression opportunities Forward thinking company Great team spirit(in 8 reviews)
  • "Colleagues are a great bunch(in 7 reviews)
Cons
  • "management are poor they rarely reward you for good performances and even if you have a good month its forgotten about the next day(in 14 reviews)
  • "Long hours very different experiences based on location(in 12 reviews)
  • "no training, difficult to get points of view across, no way of progression(in 10 reviews)
  • "meaning many internal promotions lead to bad managers and bad leaders, whose teams can't raise their concerns as the next level up is the problem manager's friend.(in 6 reviews)
  • "No career progression (unless you're a yes man, or you're best friends with senior management)(in 4 reviews)
    1. 5.0
      2 Nov 2023
      Sales Administrator
      Former Employee, more than 8 years
      Broughton, Wales
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Work life balance Supportive Plenty of benefits

      Cons

      None that I can think of

      1. 4.0
        30 Oct 2023
        Sales Executive
        Current Employee, less than 1 year
        Recommend
        CEO Approval
        Business Outlook

        Pros

        Great team always happy to help and welcoming. Management get involved with everything and work as part of a team to get things done, which is not seen at a lot of places so nice to see. Robust learning plan with no expectations Good salary Guarantee for 6 months Wages can be good if you put in the hard work Progression is encouraged if wanted

        Cons

        Hours can sometimes be hard work so not for the faint hearted, however this can be rewarded with dedication

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        1. 4.0
          22 Nov 2023
          Sales and Service Advisor
          Former Employee
          Newcastle upon Tyne, England
          Recommend
          CEO Approval
          Business Outlook

          Pros

          Bonus is good and paid monthly

          Cons

          Customers can be very awkward

          1. 3.0
            2 Nov 2023
            Purchase Ledger Clerk
            Current Employee, more than 5 years
            Annesley, England
            Recommend
            CEO Approval
            Business Outlook

            Pros

            some of the people are nice - young environment

            Cons

            poor pay more pay reviews needed

            1. 3.0
              30 Mar 2023
              Sales Executive
              Current Employee, more than 1 year
              Horsforth, England
              Recommend
              CEO Approval
              Business Outlook

              Pros

              The environment is fantastic, very enjoyable and great team

              Cons

              Too much work load on the sales staff, from arranging the pitch to sorting the prices. We have to check cars are valeted correctly as the company is too profit focused to hire a good team of valeters, instead they use assured group who use immigrants who are paid pennies for jobs, no wonder the cars aren’t clean, some of them have never seen a car in their life. Cars are also inspected lazily and no accountability goes to the technicians, it gets brushed off with “it’s a used car, of course it will have issues”. The pay doesn’t reflect the work we do and hours we spend. The commission structure hasn’t been changed in years, and a basic salary of £16500, which they believe is “competitive” is an absolute joke. And they claim to be reviewing this… it’s been over a year we’ve been hearing this, no wonder staff are leaving.

              1
              1. 5.0
                21 Sept 2023
                Sales Associate
                Current Employee, less than 1 year
                Chesterfield, England
                Recommend
                CEO Approval
                Business Outlook

                Pros

                Took alot of helpful info and tips away from the course with Sam. Great having f&I leaders with us and joining in.

                Cons

                Doing the video practice was good but explain its done in small groups to stop new starters get to worked up.

                1. 2.0
                  8 Jan 2023
                  Transaction Manager
                  Current Employee, more than 5 years
                  Recommend
                  CEO Approval
                  Business Outlook

                  Pros

                  Recently had two employee engagement surveys, and some have had basic wage increases.

                  Cons

                  Claims to support it's teams but lacks the delivery. Personal development lacks in many areas, including regular documented personal 1-2-1's and any PDP's, which are both sporadic at best. When you highlight issues to management, there's a lack of support from those above. When things are good its not celebrated enough, and when its bad its ugly. Pay lacks behind industry, despite pay rises recently they still lag behind competition. Poor pay always means job vacancies can't be filled. This puts pressure on those that are in the team to deliver an unrealistic result with the rescores they have . The board of directors procrastinate all the time and don't make leadership decisions they wait to see what others do. Unfair working practices and requests made my management regularly. There's a blame culture, and any feedback you get is always a s**t sandwich. It would just be nice to hear well done. Culture is not good and will not change in the near future.

                  2

                  Thanks for leaving us a review. It's a shame to hear that you are not enjoying your time with us, and feel unsupported by your leader. We are dedicated to providing all our associates with the learning and development tools they need to help them progress to the next stage in their career. We have recently been working build a great culture here at Pendragon, backed by our vision and values, so we will take your comments on board.

                  1. 2.0
                    25 Aug 2023
                    Vehicle Technician
                    Former Employee, more than 1 year
                    Kettering, England
                    Recommend
                    CEO Approval
                    Business Outlook

                    Pros

                    Steady hours Monday to Friday and rotad saturdays

                    Cons

                    All about figures, toxic work environment, don’t trust any work colleagues

                    1. 2.0
                      14 Jul 2023
                      Business Manager
                      Current Employee, less than 1 year
                      Manchester, England
                      Recommend
                      CEO Approval
                      Business Outlook

                      Pros

                      You can meet a great team, depends which site!

                      Cons

                      Over complicated pay structure that even payroll mess up! Pay for management bottom half of industry.

                      1. 3.0
                        24 May 2023
                        Marketing Executive
                        Current Employee, more than 1 year
                        Nottingham, England
                        Recommend
                        CEO Approval
                        Business Outlook

                        Pros

                        Good pay for entry level, team are nice, remote working, lots of freedom with your job

                        Cons

                        poor progression oppourtunities, company matrix needs a bit of work

                      Viewing 1 - 10 of 213 Reviews
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                      Pendragon Reviews FAQs

                      Pendragon has an overall rating of 3.5 out of 5, based on over 216 reviews left anonymously by employees. 52% of employees would recommend working at Pendragon to a friend and 46% have a positive outlook for the business. This rating has improved by 4% over the last 12 months.

                      According to anonymously submitted Glassdoor reviews, Pendragon employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at Pendragon. This rating has been stable over the past 12 months.

                      52% of Pendragon employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Pendragon 3.2 out of 5 for work life balance, 3.0 for culture and values and 3.4 for career opportunities.

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                      Glassdoor has 216 Pendragon reviews submitted anonymously by Pendragon employees. Read employee reviews and ratings on Glassdoor to decide if Pendragon is right for you.