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    PetSmart Reviews

    Updated 20 June 2018
    3,662 reviews

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    Full-timePart-time
    3.1
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    (no image)
    J.K. Symancyk
    1 Rating

    3,662 Employee Reviews

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    Pros

    • "Working with animals abd follow employees" (in 311 reviews)

    • "Learn a lot about pets which helps you take better care of your animal friend" (in 42 reviews)

    Cons

    • "Hard to get full-time, very hard to get fired which means a few workers who don't do their work" (in 191 reviews)

    • "not that many hours as part time" (in 141 reviews)

    More Pros and Cons

    1. "Friendly startup."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Recommends
      Positive Outlook

      Pros

      Friendly members of staff,very helpful,nice atmosphere,taining provided.Delayered hierarchial structure.

      Cons

      Limited opportunities for promotions,insufficient pay.

    2. "Nice company"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

      I worked at PetSmart part-time

      Pros

      Seeing the animals everyday, flexibility

      Cons

      Management were not very helpful or professional at times

      3. Join the PetSmart team
      See Our Latest Jobs

    3. "PetSmart"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      Pros

      You get to work with animals

      Cons

      Hours suck and there's a lot of standing

    4. "Amazing skills learned and new friends created"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Receptionist in Cathays Park, Wales
      Former Employee - Receptionist in Cathays Park, Wales
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at PetSmart part-time (More than 3 years)

      Pros

      Great skills to learn. Will create an amazing range of new friends. It is an Amazing opportunity for later on in life.

      Cons

      Hard work and concentration required when working here. Will need to be punctual and reliable. You will need good concentration aswell.

      Advice to Management

      Keep the job up

    5. Helpful (182)

      "Good Job if You Have the Passion"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Sales Associate/Cashier in Cincinnati, OH (US)
      Current Employee - Sales Associate/Cashier in Cincinnati, OH (US)
      Doesn't Recommend
      Neutral Outlook
      Disapproves of CEO

      I have been working at PetSmart part-time (More than a year)

      Pros

      -So many animals!!
      -Company is doing some pretty good things
      -Many options within the company--move up or change position
      -15% discount for employees
      -Lots of opportunities to learn more about animals

      Cons

      -Base pay is pretty low for all the sh*t you deal with (literally)
      -Work environment completely dependent on management and coworkers
      -Customers can be RUDE.
      -Have to see a lot of mistreated animals
      -Company focuses on many different goals and it gets very overwhelming and makes it difficult to be genuine

      Advice to Management

      The focus on email capture AND conversion is a bit much. It's getting pretty difficult to care about customers when I'm in fear of getting written up for not capturing enough emails. I'd rather see more focus on customer care because that seems to get more returning customers than coupons.

    6. "Looking forward to making a difference in the output of the company"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Pet Care Associate in Canada, KY (US)
      Current Employee - Pet Care Associate in Canada, KY (US)
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at PetSmart full-time (More than a year)

      Pros

      Carrier advancement and team work exhibition

      Cons

      Paying attention to details and time

      Advice to Management

      Manage time efficiently

    7. Helpful (1)

      "Nice people"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Part Time Cashier in Aiken, SC (US)
      Former Employee - Part Time Cashier in Aiken, SC (US)
      Recommends
      Positive Outlook
      No opinion of CEO

      I worked at PetSmart part-time (More than a year)

      Pros

      Stress is easily alleviated when pets are around.
      Work was simple.
      Got to know regulars fairly easily.

      Cons

      Some people are just mean, expected in retail though.
      I was promised movement to another position, but it never happened even after pressing management about it repeatedly.
      Painfully monotonous.

      Advice to Management

      Not really applicable since I know management has changed since I worked there.

      PetSmart Response

      18 Jun 2018 – Employer Branding

      Wonderful to hear you enjoyed your time at PetSmart, especially helping pets and pet parents! As well, thank you for the feedback, as we're always looking for ways to improve. I'm sorry you were... More

    8. "Bather/Stylist assistant"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Bather/Stylist Assistant in Milpitas, CA (US)
      Current Employee - Bather/Stylist Assistant in Milpitas, CA (US)
      Recommends
      Positive Outlook
      Disapproves of CEO

      I have been working at PetSmart part-time (More than a year)

      Pros

      Friendly atmosphere. Supportive and understanding management. Focus on an enjoyable workday and associate and client wellbeing.

      Cons

      Too focused on keeping volume of business high, which compromises a friendly atmosphere for the dogs.

      Advice to Management

      Require dogs to be dried immediately after their bath. Put cameras in the bathing room and drying/kennel room so pet parents can watch the progress of their pet, sort of like a car wash. It's fascinating for people. The same can be done in the salon. It's disturbing to the dogs to see their parents outside the window, but the parents want to watch.

      Be careful with having the stylists absorb customer discounts. It is not a good practice, and it puts a bad light on the corporate decision makers.

      PetSmart Response

      19 Jun 2018 – Employer Branding

      Thank you so much for taking the time to leave a review and for the helpful suggestions. I'll share with the appropriate teams. That's wonderful to hear how much you enjoy working at PetSmart. The... More

    9. "Standard retail"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook
      No opinion of CEO

      I have been working at PetSmart part-time

      Pros

      Flexible
      Easy
      Fun
      Lots of dogs
      Fun co-workers

      Cons

      Weekends
      Customer Service
      Black Friday
      Not a lot of growth

    10. "Very rewarding"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook
      No opinion of CEO

      I have been working at PetSmart full-time

      Pros

      -working with animals all day
      -dress code is not strict you can have tattoos, piercings, and wildly colored hair
      -2 weeks vacation right off the bat
      -affordable health care without a three month waiting period
      -petsmart offers rewards to salon associates dependent on how long you have worked inside the salon as a stylist. You can get shears clippers and blades for free.
      -very strict pet safety rules to ensure no animal is injured or falls ill.

      Cons

      -hardly any room for advancement
      -raises are few and far between

      Advice to Management

      There needs to be more room for advancement and allow associates to be more independent.

      PetSmart Response

      16 Jun 2018 – Employer Branding

      Thank you so much for taking the time to leave a review. That's wonderful to hear how much you enjoy PetSmart. Ensuring a positive environment for pets, pet parents and associates is incredibly... More

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