PetSmart Reviews

Updated 6 Aug 2020

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3.2
52%
Recommend to a Friend
48%
Approve of CEO
PetSmart CEO J.K. Symancyk
J.K. Symancyk
371 Ratings
Pros
  • "working with animals , interacting with pet parents(in 410 reviews)

  • "You learn so much about dogs as well as customer service and animal behavior(in 175 reviews)

Cons
  • "Most animals like the peanut butter(in 430 reviews)

  • "takes a while to get used to dogs for service(in 256 reviews)

More Pros and Cons
  1. "Great"

    5.0
    Current Employee - Dogman in Bristol, England

    I have been working at PetSmart full-time

    Pros

    Lots of dog food And walkied

    Cons

    Not enough treats On an hourly basis

  2. "A decent job"

    2.0
    Former Employee - Sales Associate 

    I worked at PetSmart part-time for less than a year

    Pros

    The job was fairly easy

    Cons

    Long hours meant you got very tired

    PetSmart Response

    May 26, 2020Social Media Community Manager

    Thank you for taking the time to share your experience at PetSmart. We're always happy to hear from our associates. Please know, you can also share your thoughts via the CareSmart line at 1-800-738-4693. Thanks, again!


  3. "Great place"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - BD EXECUTIVE 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at PetSmart full-time for more than a year

    Pros

    Great place to work, good culture

    Cons

    None really to speak off.

    PetSmart Response

    May 29, 2019Social Media Community Manager

    Thanks so much for the review! We're so glad to hear you have been enjoying life at PetSmart. Thanks, again!

  4. "Terrible management at my store which made job unenjoyable"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Pet Care Specialist 
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at PetSmart part-time for more than a year

    Pros

    I worked in the PetsHotel as a Pet Care Specialist. I loved the variability of tasks, as I would spend my day supervising doggie day camp, walking dogs, playing with cats, preparing meals, grooming (cheaper baths + nails than grooming salon), and working the front desk. Interacting with the pet parents was great for the most part, and forming relationships with all the dogs and cats was great. I never had trouble getting days off when I really needed them.

    Cons

    Initial training was like 10 hours of reading boring information about working in the store, which I never had to do. Corporate makes lots of stupid rules which suggests these people have spent little time actually working with live animals or asking PetsHotel employees to weigh in. The main reason I hated my job, however, was that management at my store was TERRIBLE. The PetsHotel manager was vengeful and made it an extremely toxic work environment. Me and several of my co-workers developed severe anxiety issues over working at PetSmart (insomnia, chest pain, constantly on the verge of an anxiety attack, etc.) because of this individual. Her only superior at the store was the store manager, who agreed with her methods of management (pretending to be nice to get dirt on co-workers so they had reasons to write them up, not allowing employees to interact with other employees that were not on the same level as them in the store...I almost got my friend fired who had recently been promoted by mentioning an interaction we had on social media). I was so happy to leave and it's a shame that these two individuals put such a damper on what should have been a fun job taking care of people's pets. I am giving 3 stars because without my manager I would have loved my job.

    Continue reading

    PetSmart Response

    August 7, 2018Employer Branding

    Thank you for taking the time. We are committed to creating a positive and welcoming environment. That clearly was not your experience, and I'm sorry to hear that. We'd like to gain a better understanding of some of the concerning patterns your shared, as they're not in line with our values. Please feel free to contact the CareSmart line at 1-800-738-4693 with more about your experience. Thank you, again.

  5. "Nice company"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 

    I worked at PetSmart part-time

    Pros

    Seeing the animals everyday, flexibility

    Cons

    Management were not very helpful or professional at times

  6. "PetSmart"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at PetSmart

    Pros

    You get to work with animals

    Cons

    Hours suck and there's a lot of standing

  7. "Amazing skills learned and new friends created"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Receptionist in Cathays Park, Wales
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at PetSmart part-time for more than 3 years

    Pros

    Great skills to learn. Will create an amazing range of new friends. It is an Amazing opportunity for later on in life.

    Cons

    Hard work and concentration required when working here. Will need to be punctual and reliable. You will need good concentration aswell.

    Continue reading
  8. "Friendly startup."

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Recommends
    Positive Outlook

    I worked at PetSmart

    Pros

    Friendly members of staff,very helpful,nice atmosphere,taining provided.Delayered hierarchial structure.

    Cons

    Limited opportunities for promotions,insufficient pay.

  9. "Really depends on the manager"

    4.0
    Former Employee - Customer Service Associate in Merced, CA
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at PetSmart part-time for more than a year

    Pros

    Get to work with people who share your love/interest in animals, Updated monthly training videos on products and processes.

    Cons

    Really depends on the manager you're working with, Don't have too much power as an associate outside of your duties.

  10. "Very good environment"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Associate in Franklin, IN
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at PetSmart part-time for less than a year

    Pros

    everyone was sweet, relaxed, pets!

    Cons

    Scheduled only nights even though I wanted days

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