PetSmart Reviews | Glassdoor.co.uk

PetSmart Reviews

Updated 20 June 2018
3,662 reviews

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3.1
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Approve of CEO
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J.K. Symancyk
1 Rating

3,662 Employee Reviews

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Pros
  • "Working with animals abd follow employees" (in 311 reviews)

  • "Learn a lot about pets which helps you take better care of your animal friend" (in 42 reviews)

Cons
  • "Hard to get full-time, very hard to get fired which means a few workers who don't do their work" (in 191 reviews)

  • "not that many hours as part time" (in 141 reviews)

More Pros and Cons

  1. "Friendly startup."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    Pros

    Friendly members of staff,very helpful,nice atmosphere,taining provided.Delayered hierarchial structure.

    Cons

    Limited opportunities for promotions,insufficient pay.


  2. "Nice company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at PetSmart part-time

    Pros

    Seeing the animals everyday, flexibility

    Cons

    Management were not very helpful or professional at times

  3. "PetSmart"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    You get to work with animals

    Cons

    Hours suck and there's a lot of standing


  4. "Amazing skills learned and new friends created"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Receptionist in Cathays Park, Wales
    Former Employee - Receptionist in Cathays Park, Wales
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at PetSmart part-time (More than 3 years)

    Pros

    Great skills to learn. Will create an amazing range of new friends. It is an Amazing opportunity for later on in life.

    Cons

    Hard work and concentration required when working here. Will need to be punctual and reliable. You will need good concentration aswell.

    Advice to Management

    Keep the job up


  5. Helpful (182)

    "Good Job if You Have the Passion"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate/Cashier in Cincinnati, OH (US)
    Current Employee - Sales Associate/Cashier in Cincinnati, OH (US)
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at PetSmart part-time (More than a year)

    Pros

    -So many animals!!
    -Company is doing some pretty good things
    -Many options within the company--move up or change position
    -15% discount for employees
    -Lots of opportunities to learn more about animals

    Cons

    -Base pay is pretty low for all the sh*t you deal with (literally)
    -Work environment completely dependent on management and coworkers
    -Customers can be RUDE.
    -Have to see a lot of mistreated animals
    -Company focuses on many different goals and it gets very overwhelming and makes it difficult to be genuine

    Advice to Management

    The focus on email capture AND conversion is a bit much. It's getting pretty difficult to care about customers when I'm in fear of getting written up for not capturing enough emails. I'd rather see more focus on customer care because that seems to get more returning customers than coupons.


  6. "Looking forward to making a difference in the output of the company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pet Care Associate in Canada, KY (US)
    Current Employee - Pet Care Associate in Canada, KY (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PetSmart full-time (More than a year)

    Pros

    Carrier advancement and team work exhibition

    Cons

    Paying attention to details and time

    Advice to Management

    Manage time efficiently


  7. Helpful (1)

    "Nice people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Part Time Cashier in Aiken, SC (US)
    Former Employee - Part Time Cashier in Aiken, SC (US)
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at PetSmart part-time (More than a year)

    Pros

    Stress is easily alleviated when pets are around.
    Work was simple.
    Got to know regulars fairly easily.

    Cons

    Some people are just mean, expected in retail though.
    I was promised movement to another position, but it never happened even after pressing management about it repeatedly.
    Painfully monotonous.

    Advice to Management

    Not really applicable since I know management has changed since I worked there.

    PetSmart Response

    18 Jun 2018 – Employer Branding

    Wonderful to hear you enjoyed your time at PetSmart, especially helping pets and pet parents! As well, thank you for the feedback, as we're always looking for ways to improve. I'm sorry you were... More

  8. "Bather/Stylist assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bather/Stylist Assistant in Milpitas, CA (US)
    Current Employee - Bather/Stylist Assistant in Milpitas, CA (US)
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at PetSmart part-time (More than a year)

    Pros

    Friendly atmosphere. Supportive and understanding management. Focus on an enjoyable workday and associate and client wellbeing.

    Cons

    Too focused on keeping volume of business high, which compromises a friendly atmosphere for the dogs.

    Advice to Management

    Require dogs to be dried immediately after their bath. Put cameras in the bathing room and drying/kennel room so pet parents can watch the progress of their pet, sort of like a car wash. It's fascinating for people. The same can be done in the salon. It's disturbing to the dogs to see their parents outside the window, but the parents want to watch.

    Be careful with having the stylists absorb customer discounts. It is not a good practice, and it puts a bad light on the corporate decision makers.

    PetSmart Response

    19 Jun 2018 – Employer Branding

    Thank you so much for taking the time to leave a review and for the helpful suggestions. I'll share with the appropriate teams. That's wonderful to hear how much you enjoy working at PetSmart. The... More


  9. "Standard retail"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at PetSmart part-time

    Pros

    Flexible
    Easy
    Fun
    Lots of dogs
    Fun co-workers

    Cons

    Weekends
    Customer Service
    Black Friday
    Not a lot of growth


  10. "Very rewarding"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at PetSmart full-time

    Pros

    -working with animals all day
    -dress code is not strict you can have tattoos, piercings, and wildly colored hair
    -2 weeks vacation right off the bat
    -affordable health care without a three month waiting period
    -petsmart offers rewards to salon associates dependent on how long you have worked inside the salon as a stylist. You can get shears clippers and blades for free.
    -very strict pet safety rules to ensure no animal is injured or falls ill.

    Cons

    -hardly any room for advancement
    -raises are few and far between

    Advice to Management

    There needs to be more room for advancement and allow associates to be more independent.

    PetSmart Response

    16 Jun 2018 – Employer Branding

    Thank you so much for taking the time to leave a review. That's wonderful to hear how much you enjoy PetSmart. Ensuring a positive environment for pets, pet parents and associates is incredibly... More


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