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    PetSmart Reviews

    Updated 27 Mar 2020

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    To filter reviews, or .
    3.2
    ★★★★★
    51%
    Recommend to a Friend
    52%
    Approve of CEO
    PetSmart CEO J.K. Symancyk
    J.K. Symancyk
    328 Ratings
    Pros

    • "Working with animals & learning about safety" (in 397 reviews)

    • "You learn so much about dogs as well as customer service and animal behavior" (in 169 reviews)

    Cons

    • "Most animals like the peanut butter" (in 412 reviews)

    • "takes a while to get used to dogs for service" (in 254 reviews)

    More Pros and Cons

    1. "Great place"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - BD EXECUTIVE 
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at PetSmart full-time for more than a year

      Pros

      Great place to work, good culture

      Cons

      None really to speak off.

      PetSmart2019-05-28

      PetSmart Response

      May 29, 2019 – Social Media Community Manager

      Thanks so much for the review! We're so glad to hear you have been enjoying life at PetSmart. Thanks, again!

      Continue reading

    2. "Terrible management at my store which made job unenjoyable"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Pet Care Specialist 
      Doesn't Recommend
      Neutral Outlook
      No Opinion of CEO

      I worked at PetSmart part-time for more than a year

      Pros

      I worked in the PetsHotel as a Pet Care Specialist. I loved the variability of tasks, as I would spend my day supervising doggie day camp, walking dogs, playing with cats, preparing meals, grooming (cheaper baths + nails than grooming salon), and working the front desk. Interacting with the pet parents was great for the most part, and forming relationships with all the dogs and cats was great. I never had trouble getting days off when I really needed them.

      Cons

      Initial training was like 10 hours of reading boring information about working in the store, which I never had to do. Corporate makes lots of stupid rules which suggests these people have spent little time actually working with live animals or asking PetsHotel employees to weigh in. The main reason I hated my job, however, was that management at my store was TERRIBLE. The PetsHotel manager was vengeful and made it an extremely toxic work environment. Me and several of my co-workers developed severe anxiety issues over working at PetSmart (insomnia, chest pain, constantly on the verge of an anxiety attack, etc.) because of this individual. Her only superior at the store was the store manager, who agreed with her methods of management (pretending to be nice to get dirt on co-workers so they had reasons to write them up, not allowing employees to interact with other employees that were not on the same level as them in the store...I almost got my friend fired who had recently been promoted by mentioning an interaction we had on social media). I was so happy to leave and it's a shame that these two individuals put such a damper on what should have been a fun job taking care of people's pets. I am giving 3 stars because without my manager I would have loved my job.

      Continue reading
      PetSmart2018-08-06

      PetSmart Response

      August 7, 2018 – Employer Branding

      Thank you for taking the time. We are committed to creating a positive and welcoming environment. That clearly was not your experience, and I'm sorry to hear that. We'd like to gain a better understanding of some of the concerning patterns your shared, as they're not in line with our values. Please feel free to contact the CareSmart line at 1-800-738-4693 with more about your experience. Thank you, again.

      Continue reading
      3. Join the PetSmart team
      See Our Latest Jobs

    3. "Nice company"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Anonymous Employee 

      I worked at PetSmart part-time

      Pros

      Seeing the animals everyday, flexibility

      Cons

      Management were not very helpful or professional at times

      PetSmart2018-04-16

    4. "PetSmart"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
       
      Doesn't Recommend
      Neutral Outlook
      No Opinion of CEO

      I worked at PetSmart

      Pros

      You get to work with animals

      Cons

      Hours suck and there's a lot of standing

      PetSmart2017-02-28

    5. "Amazing skills learned and new friends created"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Receptionist in Cathays Park, Wales
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at PetSmart part-time for more than 3 years

      Pros

      Great skills to learn. Will create an amazing range of new friends. It is an Amazing opportunity for later on in life.

      Cons

      Hard work and concentration required when working here. Will need to be punctual and reliable. You will need good concentration aswell.

      Continue reading
      PetSmart2016-02-19

    6. "Friendly startup."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
       
      Recommends
      Positive Outlook

      I worked at PetSmart

      Pros

      Friendly members of staff,very helpful,nice atmosphere,taining provided.Delayered hierarchial structure.

      Cons

      Limited opportunities for promotions,insufficient pay.

      PetSmart2015-10-08

    7. "Great place to work"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Dog Bather in Glendora, CA
      Recommends
      Positive Outlook
      No Opinion of CEO

      I worked at PetSmart part-time for more than a year

      Pros

      You get to spend all your time with dogs!

      Cons

      It is hard physical labor. You have to lift big dogs every day and hunch over a lot when you're washing.

      Continue reading
      PetSmart2020-03-24

      PetSmart Response

      March 25, 2020 – Social Media Community Manager

      Thank you for the review and for your commitment to helping pets enjoy happy and healthy lives while you were with PetSmart. We always value hearing feedback from our associates and appreciate you taking the time.

      Continue reading

    8. "cashier"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Sales Associate/Cashier in Sault Ste. Marie, ON
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at PetSmart part-time for more than a year

      Pros

      there my experience was very good

      Cons

      no any disadvantage because according to me we should not say anything bad where we learnt alot.

      Continue reading
      PetSmart2020-03-23

    9. "Hard to get hours"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - PetCare 
      Recommends
      Neutral Outlook
      Approves of CEO

      I have been working at PetSmart part-time for less than a year

      Pros

      Animals! They make the job worth it.

      Cons

      Good luck getting a schedule more than a week out

      PetSmart2020-03-24

      PetSmart Response

      March 25, 2020 – Social Media Community Manager

      Thanks for taking the time to review! We're thrilled to hear you enjoy your life at PetSmart! Working with animals and awesome coworkers make PetSmart a special place - we appreciate your sharing your experience and your commitment to helping to keep pets healthy and happy!

      Continue reading

    10. "I enjoy working at Petsmart"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Petcare Associate in Countryside, IL
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at PetSmart part-time for more than a year

      Pros

      working with animals , interacting with pet parents

      Cons

      We are currently short staffed and very busy.

      PetSmart2020-03-22

      PetSmart Response

      March 23, 2020 – Social Media Community Manager

      Thanks for the review! We think our culture is incredibly unique at PetSmart, and I'm so happy that it's been your experience, as well. Thank you for all you do to help make pets happy and healthy!

      Continue reading
    Found 4710 reviews
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