PetSmart Reviews | Glassdoor.co.uk

PetSmart Reviews

Updated 16 November 2018
3,927 reviews

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3.1
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Recommend to a friend
Approve of CEO
PetSmart CEO J.K. Symancyk
J.K. Symancyk
77 Ratings

3,927 Employee Reviews

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Pros
  • "Working with animals abd follow employees" (in 327 reviews)

  • "The company really supports the interns in their programs and allows them to learn a lot about what it would be like to work there after graduation" (in 47 reviews)

Cons
  • "Hard to get full-time, very hard to get fired which means a few workers who don't do their work" (in 198 reviews)

  • "not that many hours as part time" (in 152 reviews)

More Pros and Cons

  1. "Friendly startup."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    Pros

    Friendly members of staff,very helpful,nice atmosphere,taining provided.Delayered hierarchial structure.

    Cons

    Limited opportunities for promotions,insufficient pay.


  2. "Terrible management at my store which made job unenjoyable"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Pet Care Specialist
    Former Employee - Pet Care Specialist
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at PetSmart part-time (More than a year)

    Pros

    I worked in the PetsHotel as a Pet Care Specialist. I loved the variability of tasks, as I would spend my day supervising doggie day camp, walking dogs, playing with cats, preparing meals, grooming (cheaper baths + nails than grooming salon), and working the front desk. Interacting with the pet parents was great for the most part, and forming relationships with all the dogs and cats was great. I never had trouble getting days off when I really needed them.

    Cons

    Initial training was like 10 hours of reading boring information about working in the store, which I never had to do. Corporate makes lots of stupid rules which suggests these people have spent little time actually working with live animals or asking PetsHotel employees to weigh in. The main reason I hated my job, however, was that management at my store was TERRIBLE. The PetsHotel manager was vengeful and made it an extremely toxic work environment. Me and several of my co-workers developed severe anxiety issues over working at PetSmart (insomnia, chest pain, constantly on the verge of an anxiety attack, etc.) because of this individual. Her only superior at the store was the store manager, who agreed with her methods of management (pretending to be nice to get dirt on co-workers so they had reasons to write them up, not allowing employees to interact with other employees that were not on the same level as them in the store...I almost got my friend fired who had recently been promoted by mentioning an interaction we had on social media). I was so happy to leave and it's a shame that these two individuals put such a damper on what should have been a fun job taking care of people's pets. I am giving 3 stars because without my manager I would have loved my job.

    Advice to Management

    Don't allow segregation policies to be enforced on employees where they are not allowed to interact with certain coworkers outside of work, it just makes for an extremely toxic workplace.

    PetSmart Response

    7 Aug 2018 – Employer Branding

    Thank you for taking the time. We are committed to creating a positive and welcoming environment. That clearly was not your experience, and I'm sorry to hear that. We'd like to gain a better... More

  3. "Nice company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at PetSmart part-time

    Pros

    Seeing the animals everyday, flexibility

    Cons

    Management were not very helpful or professional at times


  4. "PetSmart"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    You get to work with animals

    Cons

    Hours suck and there's a lot of standing


  5. "Amazing skills learned and new friends created"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Receptionist in Cathays Park, Wales
    Former Employee - Receptionist in Cathays Park, Wales
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at PetSmart part-time (More than 3 years)

    Pros

    Great skills to learn. Will create an amazing range of new friends. It is an Amazing opportunity for later on in life.

    Cons

    Hard work and concentration required when working here. Will need to be punctual and reliable. You will need good concentration aswell.

    Advice to Management

    Keep the job up


  6. "Friendly Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at PetSmart full-time

    Pros

    Friendly Staff, Very helpful co workers and Peaceful Environment

    Cons

    Personally not many cons

    PetSmart Response

    13 Nov 2018 – Employer Branding

    Thanks for the review! We appreciate you taking the time to share your experience. That's wonderful to hear that you've enjoyed your time at PetSmart. Thank you, again!


  7. "It’s a fun job BUT"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pet Care Associate in West Valley City, UT (US)
    Current Employee - Pet Care Associate in West Valley City, UT (US)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at PetSmart part-time (Less than a year)

    Pros

    I’ve learned so much about about the animals in our care.
    Fun environment, with passionate people.
    Seeing pets everyday.
    The pay isn’t awful.
    Different departments you can move into, lots of different things for you to learn.
    You CAN refuse the sale of a live pet if you believe the customer can’t/won’t properly care for it.
    The few times this happened to me, management has ALWAYS had my back.

    Cons

    Working with and caring for animals everyday means you have to be passionate about animals. Unfortunately there are always a couple employees who just don’t.
    Similarly, there are customers who don’t care about the animals either, lots of people want something cute and easy, no pet is going to be easy or cheap.
    Upper managements priority is not the pets, it’s making sales and keeping up appearances.
    Products and enclosures we sell marketed for specific animals that are NOT appropriate living conditions for said animals.
    It’s hard to get full time
    Hours are limited and we are often under staffed because of it

    Advice to Management

    The care of the animals needs to come first. Saying that it does is not enough, show us.
    We deserve more hours.

    PetSmart Response

    13 Nov 2018 – Employer Branding

    Thank you for taking the time to leave a review. You list some wonderful pros, of which we're really proud - the management support, the fun environment, development and growth opportunities, just... More

  8. "Not a bad place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Professional Bather in Saugus, MA (US)
    Current Employee - Professional Bather in Saugus, MA (US)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at PetSmart part-time (Less than a year)

    Pros

    Tips, animals, lots of locations, ability to transfer

    Cons

    Competitive, small space, noise, you may get bit


  9. "n/a"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PetSmart full-time

    Pros

    its a great place great people

    Cons

    none that i can think of

    PetSmart Response

    12 Nov 2018 – Employer Branding

    Thanks for the review! I'm thrilled to hear you found PetSmart to be a great place to work with great colleagues! Thank you, again, for sharing.


  10. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at PetSmart full-time

    Pros

    work life balance is pretty solid working four days a week

    Cons

    discount is low, lack of stock options since company went private


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