PetSmart Reviews | Glassdoor.co.uk

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PetSmart Reviews

Updated 19 February 2018
3,451 reviews

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3.1
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
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Raymond Svider
72 Ratings

3,451 Employee Reviews

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Pros
  • Working with animals abd follow employees (in 298 reviews)

  • Learn a lot about pets which helps you take better care of your animal friend (in 39 reviews)

Cons
  • More opportunities to be full time employee (in 184 reviews)

  • The pay works best if part time (in 136 reviews)

More Pros and Cons

  1. "Friendly startup."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    Pros

    Friendly members of staff,very helpful,nice atmosphere,taining provided.Delayered hierarchial structure.

    Cons

    Limited opportunities for promotions,insufficient pay.


  2. "PetSmart"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    You get to work with animals

    Cons

    Hours suck and there's a lot of standing


  3. "Amazing skills learned and new friends created"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Receptionist in Cathays Park, Wales
    Former Employee - Receptionist in Cathays Park, Wales
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at PetSmart part-time (More than 3 years)

    Pros

    Great skills to learn. Will create an amazing range of new friends. It is an Amazing opportunity for later on in life.

    Cons

    Hard work and concentration required when working here. Will need to be punctual and reliable. You will need good concentration aswell.

    Advice to Management

    Keep the job up


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (168)

    "Good Job if You Have the Passion"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate/Cashier in Cincinnati, OH (US)
    Current Employee - Sales Associate/Cashier in Cincinnati, OH (US)
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at PetSmart part-time (More than a year)

    Pros

    -So many animals!!
    -Company is doing some pretty good things
    -Many options within the company--move up or change position
    -15% discount for employees
    -Lots of opportunities to learn more about animals

    Cons

    -Base pay is pretty low for all the sh*t you deal with (literally)
    -Work environment completely dependent on management and coworkers
    -Customers can be RUDE.
    -Have to see a lot of mistreated animals
    -Company focuses on many different goals and it gets very overwhelming and makes it difficult to be genuine

    Advice to Management

    The focus on email capture AND conversion is a bit much. It's getting pretty difficult to care about customers when I'm in fear of getting written up for not capturing enough emails. I'd rather see more focus on customer care because that seems to get more returning customers than coupons.


  6. "Groomer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at PetSmart full-time

    Pros

    Lots of room for progression

    Cons

    Salary starts fairly low in the beginning

    Advice to Management

    Higher salary when starting out


  7. "Great co workers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate/Cashier in Longmont, CO (US)
    Current Employee - Sales Associate/Cashier in Longmont, CO (US)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at PetSmart part-time

    Pros

    I feel like the people who work there really care and are always willing to lend a hand.

    Cons

    Not the best at communication sometimes.

    Advice to Management

    Talk to your employees and eachother. Make sure everyone is on the same page.


  8. "Love"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pricing in Covington, GA (US)
    Current Employee - Pricing in Covington, GA (US)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at PetSmart part-time (More than 8 years)

    Pros

    Animals, team, early shifts, great people, new adventures everyday. Love that they promote within the company. My management really cares about their team too.

    Cons

    Sometimes teams fall short, not enough hours at times. Other than than there is nothing more bad that I have to say.


  9. "Pet care"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at PetSmart part-time

    Pros

    working with animals, fast pace, always on the move.

    Cons

    Short shifts, nothing else really


  10. Helpful (1)

    "Groomer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pet Groomer in Syracuse, NY (US)
    Current Employee - Pet Groomer in Syracuse, NY (US)

    I have been working at PetSmart full-time (More than 3 years)

    Pros

    Associates share a common goal of good quality pet care. I've learned more in my time here than my lifetime as a pet owner. Good clean atmosphere. Management is friendly and passionate about their jobs.

    Cons

    Grooming is hard work. It requires patience but I love it!


  11. "Great place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Associate in Houston, TX (US)
    Former Employee - Store Associate in Houston, TX (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at PetSmart part-time (More than a year)

    Pros

    Great starting pay, amazing crew.

    Cons

    Barely no paid time off, little hours.

    Advice to Management

    Nothing.


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