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    PetSmart Reviews

    Updated 24 March 2019
    4,121 reviews

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    3.1
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    PetSmart CEO J.K. Symancyk
    J.K. Symancyk
    137 Ratings

    Employee Reviews

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    Pros

    • "Working with animals and with people who love animals" (in 336 reviews)

    • "Good customer service experience, you learn a lot while working there" (in 50 reviews)

    Cons

    • "full time hours despite only being considered part time" (in 203 reviews)

    • "not that many hours as part time" (in 157 reviews)

    More Pros and Cons
    1. Featured Review

      Helpful (14)

      "AWEsome!"

      StarStarStarStarStar
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee

      Pros

      The culture is incredible! It’s positive, encouraging and passionate. Successes are celebrated and failures are supported. Respect and trust are cornerstones of #LifeAtPetSmart. The campus amenities are amazing and I am proud to work for an organization that cares about its pet parents and associates.

      Cons

      So much about this company is just AWEsome! I would love to see more teams embrace the work from home movement for a day or two each week when possible.

      Advice to Management

      Continue to love your people and pet parents out loud!

      PetSmart Response

      14 Jan 2019 – Social Media Community Manager

      Thank you so much for the review! We appreciate you taking the time. We are steadfast in our commitment to pets, pet parents and associates, so feedback like this is incredibly helpful and... More

    2. "Friendly startup."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Recommends
      Positive Outlook

      Pros

      Friendly members of staff,very helpful,nice atmosphere,taining provided.Delayered hierarchial structure.

      Cons

      Limited opportunities for promotions,insufficient pay.

      3. Join the PetSmart team
      See Our Latest Jobs

    3. "Terrible management at my store which made job unenjoyable"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Pet Care Specialist
      Former Employee - Pet Care Specialist
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I worked at PetSmart part-time (More than a year)

      Pros

      I worked in the PetsHotel as a Pet Care Specialist. I loved the variability of tasks, as I would spend my day supervising doggie day camp, walking dogs, playing with cats, preparing meals, grooming (cheaper baths + nails than grooming salon), and working the front desk. Interacting with the pet parents was great for the most part, and forming relationships with all the dogs and cats was great. I never had trouble getting days off when I really needed them.

      Cons

      Initial training was like 10 hours of reading boring information about working in the store, which I never had to do. Corporate makes lots of stupid rules which suggests these people have spent little time actually working with live animals or asking PetsHotel employees to weigh in. The main reason I hated my job, however, was that management at my store was TERRIBLE. The PetsHotel manager was vengeful and made it an extremely toxic work environment. Me and several of my co-workers developed severe anxiety issues over working at PetSmart (insomnia, chest pain, constantly on the verge of an anxiety attack, etc.) because of this individual. Her only superior at the store was the store manager, who agreed with her methods of management (pretending to be nice to get dirt on co-workers so they had reasons to write them up, not allowing employees to interact with other employees that were not on the same level as them in the store...I almost got my friend fired who had recently been promoted by mentioning an interaction we had on social media). I was so happy to leave and it's a shame that these two individuals put such a damper on what should have been a fun job taking care of people's pets. I am giving 3 stars because without my manager I would have loved my job.

      Advice to Management

      Don't allow segregation policies to be enforced on employees where they are not allowed to interact with certain coworkers outside of work, it just makes for an extremely toxic workplace.

      PetSmart Response

      7 Aug 2018 – Employer Branding

      Thank you for taking the time. We are committed to creating a positive and welcoming environment. That clearly was not your experience, and I'm sorry to hear that. We'd like to gain a better... More

    4. "Nice company"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

      I worked at PetSmart part-time

      Pros

      Seeing the animals everyday, flexibility

      Cons

      Management were not very helpful or professional at times

    5. "PetSmart"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      Pros

      You get to work with animals

      Cons

      Hours suck and there's a lot of standing

    6. "Amazing skills learned and new friends created"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Receptionist in Cathays Park, Wales
      Former Employee - Receptionist in Cathays Park, Wales
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at PetSmart part-time (More than 3 years)

      Pros

      Great skills to learn. Will create an amazing range of new friends. It is an Amazing opportunity for later on in life.

      Cons

      Hard work and concentration required when working here. Will need to be punctual and reliable. You will need good concentration aswell.

      Advice to Management

      Keep the job up

    7. "Stable Employment"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Pet Stylist in Tukwila, WA (US)
      Current Employee - Pet Stylist in Tukwila, WA (US)
      Recommends
      Neutral Outlook
      No opinion of CEO

      I have been working at PetSmart full-time (More than 8 years)

      Pros

      Stable Job, cute dogs, tips are good when you get them. Can make good money if you are at a busy location and fast paced.

      Cons

      People don't always tip. Rude pet parents. Biting dogs. Poop. Paychecks are inconsistent because of commission. Drama environment in the salon.

      Advice to Management

      Be nice to your employees. The vibe of the store starts with you.

    8. "Great oppotunities with little education"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Pet Stylist in Cleveland, OH (US)
      Current Employee - Pet Stylist in Cleveland, OH (US)
      Recommends
      Neutral Outlook
      No opinion of CEO

      I have been working at PetSmart full-time (More than 8 years)

      Pros

      Easy to move up if you work hard
      Pay is fair (50% commission)
      Good full time benefits
      Fast paced work environment

      Cons

      can be overwhelming at times
      call-offs can affect you day financially
      small work space with co-workers
      poor leadership at times

      Advice to Management

      listen to your associates about what's happening in the salon in terms of leadership

      PetSmart Response

      20 Mar 2019 – Social Media Community Manager

      Thanks so much for the review! We love hearing from our team members, and always appreciate the feedback. It's wonderful to hear that you’ve enjoyed the lively environment, as well as the... More

    9. "Good First Job"

      StarStarStarStarStar
      Former Employee - Sales Associate
      Former Employee - Sales Associate

      I worked at PetSmart part-time

      Pros

      Casual Atmosphere, Coworkers Well Suited to Job, Affirmation When Goals are Met

      Cons

      Must be 18, Handling Aggresive Animals

      PetSmart Response

      19 Mar 2019 – Social Media Community Manager

      Thanks for the review. We are thrilled to hear you enjoyed the your time at PetSmart and all the development opportunities. Thank you, again, for sharing!

    10. "Associate Lead"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee

      I have been working at PetSmart full-time

      Pros

      Positive workplace culture, great staff

      Cons

      Lack of routine, animal pee and poo