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PetSmart Reviews

Updated 23 November 2017
3,291 reviews

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3.1
StarStarStarStarStar
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Recommend to a friend
Approve of CEO
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Raymond Svider
16 Ratings

3,291 Employee Reviews

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Pros
Cons
  • It is extremely difficult to secure a full time position (in 177 reviews)

  • The fact that everyone is hired in PART TIME like no I need more than 30 hours a week for rent (in 130 reviews)

More Pros and Cons

  1. "Amazing skills learned and new friends created"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Receptionist in Cathays Park, Wales
    Former Employee - Receptionist in Cathays Park, Wales
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at PetSmart part-time (More than 3 years)

    Pros

    Great skills to learn. Will create an amazing range of new friends. It is an Amazing opportunity for later on in life.

    Cons

    Hard work and concentration required when working here. Will need to be punctual and reliable. You will need good concentration aswell.

    Advice to Management

    Keep the job up


  2. "PetSmart"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    You get to work with animals

    Cons

    Hours suck and there's a lot of standing


  3. "Friendly startup."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    Pros

    Friendly members of staff,very helpful,nice atmosphere,taining provided.Delayered hierarchial structure.

    Cons

    Limited opportunities for promotions,insufficient pay.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (157)

    "Good Job if You Have the Passion"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate/Cashier in Cincinnati, OH (US)
    Current Employee - Sales Associate/Cashier in Cincinnati, OH (US)
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at PetSmart part-time (More than a year)

    Pros

    -So many animals!!
    -Company is doing some pretty good things
    -Many options within the company--move up or change position
    -15% discount for employees
    -Lots of opportunities to learn more about animals

    Cons

    -Base pay is pretty low for all the sh*t you deal with (literally)
    -Work environment completely dependent on management and coworkers
    -Customers can be RUDE.
    -Have to see a lot of mistreated animals
    -Company focuses on many different goals and it gets very overwhelming and makes it difficult to be genuine

    Advice to Management

    The focus on email capture AND conversion is a bit much. It's getting pretty difficult to care about customers when I'm in fear of getting written up for not capturing enough emails. I'd rather see more focus on customer care because that seems to get more returning customers than coupons.


  6. Helpful (1)

    "I'm a bather at Petsmart hoping to become a groomer soon."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PetSmart part-time

    Pros

    Offer great hours and the people you work with are generally nice. It's also great to be the people who work with the dogs and cats the most.

    Cons

    As a bather, you don't make commission off your dogs. And if you are part-time, you cannot receive any benefits Petsmart offers.


  7. Helpful (1)

    "Fast paced and customer friendly"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pet Stylist in Peoria, AZ (US)
    Current Employee - Pet Stylist in Peoria, AZ (US)
    Recommends
    Positive Outlook

    I have been working at PetSmart full-time (More than 8 years)

    Pros

    Exciting and equally challenging job. Really pushes you physically and mentally. Fast past and never a dull moment.

    Cons

    Not enough compensation for all the hard work, especially for the position being commission based. Would be nice to have bonuses for achievements in sales or marketing goals that have been met.


  8. "PetSmart is actually pretty great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate/Cashier in Royal Oak, MI (US)
    Current Employee - Sales Associate/Cashier in Royal Oak, MI (US)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at PetSmart part-time (More than a year)

    Pros

    Quite personal customer relations environment for retail. Most are quite nice.

    Cons

    Some customers own animals because they aren't a fan of people.

    Advice to Management

    Keep the rules intact but the atmosphere loose


  9. "Support Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Approves of CEO

    I worked at PetSmart full-time

    Pros

    Being around pets and people that love them
    Flexible schedule

    Cons

    Rate of pay could have been better


  10. "Cashier and Petcare"

    StarStarStarStarStar
    • Culture & Values
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    No opinion of CEO

    I have been working at PetSmart part-time

    Pros

    LOVE the people in this org!

    Cons

    People resources are tight and low pay.

    Advice to Management

    Petcare should not be allowed to share hours with other roles. Too important!!!


  11. "Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Stocker in Russellville, AR (US)
    Current Employee - Stocker in Russellville, AR (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PetSmart (Less than a year)

    Pros

    Get To See Dogs.

    Cons

    Heavy Lifting. Really Heavy Lifting

    Advice to Management

    You’re Doing Good, Keep it up


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