Portafina Reviews

Updated May 20, 2021

To filter reviews, or .

Found 35 of over 35 reviews

4.0
79%
Recommend to a Friend
70%
Approve of CEO
Portafina Managing Director Jamie Smith-Thompson (no image)
Jamie Smith-Thompson
13 Ratings
  1. 5.0
    Current Employee, more than 10 years

    Really enjoy working at Portafina

    May 17, 2021 - Senior Pension Administrator 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    They look after the staff, and care about them. They provide you with training that's needed. Understanding of childcare issues and are always available to help with any problems. Opportunities to go forward in your career path via exams. The staff are great - and lots of nice perks like team building fun days plus evening events put on. Great place to work.

    Cons

    Sometimes there is traffic getting off Medway City Estate when you leave the office

    Be the first to find this review helpful
  2. 4.0
    Current Employee, more than 1 year

    Its great!

    May 20, 2021 - Pension Administrator 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    - Training provided where needed (even if you've been employed for a long period) - Good benefits such as; vouchers, birthday gifts, parties, team meals, private healthcare, birthday off, Christmas holidays etc. - Progression routes available. - Team members are very welcoming and friendly. - Hours are good.

    Cons

    - Work is very repetitive. - Teams tend not to mix with other teams. - Bonuses are hard to get.

    Be the first to find this review helpful
  3. 1.0
    Former Employee, less than 1 year

    Company training

    May 9, 2021 - Customer Service Agent in Rochester, South East England, England, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Free parking. Birthday off. Christmas week off.

    Cons

    The training is terrible. They expect people to learn everything about pensions in 2 weeks and be confident to speak to clients. Salary is terrible for what they expect from you. They provide a poor service to clients that are after their pension and won't give answers to why their pensions are not being paid to them. You are treated poorly by very strict management and their rules. I would never recommend anyone to work for them or have their pensions with this company.

    Continue reading
    Be the first to find this review helpful
  4. 2.0
    Former Employee

    Lots of rules and process

    Mar 2, 2021 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Some managers get parking spaces reserved. The shifts either start at 10am or 8am, finishing at 4pm is nice. Day off if it's you're birthday

    Cons

    Management clock watch and judge anyone whose late. People who have worked there long term all speak and email in the same way which is strange. Lots of managers jobs seem to be checking other people's daily figures rather than performing a role. Get told off for wearing trainers like your a child

    Be the first to find this review helpful
  5. 5.0
    Current Employee, more than 3 years

    Great place to work!

    Jan 14, 2020 - Senior Administrator in Rochester, South East England, England, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    - The company values create a positive and friendly work environment. - No day is ever the same; there's always new challenges and ideas. - My voice and ideas are heard and acknowledged. - Training is not only provided to newcomers - it is also provided to those that need refreshers. - If you're not sure on something, there is always multiple people around to explain it in a way that will make sense to you. - Full support is provided to all employees and management. - There are always avenues available to be able to progress within the company. - All managers/team leaders and senior management will go the extra mile to make you feel valued as an individual, and achievements are always recognised and celebrated. - Portafina has a great company culture, with opportunities to socialise and relax outside of work.

    Cons

    - In order for the company itself to grow and develop, you have to be able to adapt changes quickly. - To work at Portafina, you also need to be able to work efficiently under pressure, as there are deadlines to meet in target-based roles.

    Continue reading
    Be the first to find this review helpful
  6. 5.0
    Current Employee, more than 1 year

    Great company to work for

    Jul 14, 2020 - Customer Relations Officer in Chatham, England, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The company is supportive Rewarded for good work with bonuses, quarterly incentives, progression within. Charity events Birthday day off Seasonal gifts from work Continuous training and development. Friendly staff

    Cons

    Not so much a con because it’s good for the company but the company is always changing to grow bigger and better so you have to be able to adapt quickly to new changes that are implemented.

    Be the first to find this review helpful
  7. 2.0
    Former Employee

    Bad

    Nov 3, 2020 - Case Liaison Officer in Rochester, South East England, England, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good pay For starting salary

    Cons

    Cliquey culture, difficult to fit in

    1 person found this review helpful
  8. 5.0
    Current Employee, more than 10 years

    Great place to work

    Jan 14, 2020 - Anonymous Employee in Rochester, South East England, England, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Portafina really is a great place to work. Everyone is friendly and helpful and will be rewarded for hard work. Training and support is provided for every employee and there are many perks such as generous payments into our pension plan, private medical insurance, life cover, rewards for people showing the company values, all expenses paid Christmas parties, food treats, and we even get a day off for our birthday. I have worked here for many many years and see myself being here for many more years to come, as I really do thoroughly enjoy my job and the support I receive.

    Cons

    The main car park gets busy. The 8am shift start however does help staff to have the choice of spaces.

    Be the first to find this review helpful
  9. 2.0
    Former Employee, less than 1 year

    Good money, bad culture

    Aug 28, 2020 - Case Liaison Officer in Rochester, South East England, England, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good pay for an entry level job. Can also earn bonuses after probation. Pay for qualifications if you want to become a financial adviser.

    Cons

    Very repetitive work. Punished for any small mistake that you make. 90% of the staff are female so it can get very cliquey and gossipy.

    1 person found this review helpful
  10. 1.0
    Former Employee

    Low paying customer service role

    Nov 16, 2020 - Customer Relations Officer in Rochester, South East England, England, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Ok for a first job

    Cons

    not much room for progression

    1 person found this review helpful
Viewing 1 - 10 of 35 Reviews

Work at Portafina? Share Your Experiences

Portafina logo
or