Portafina Reviews

Updated Nov 11, 2021

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Found 37 of over 37 reviews

4.0
82%
Recommend to a Friend
77%
Approve of CEO
Portafina Managing Director Jamie Smith-Thompson (no image)
Jamie Smith-Thompson
14 Ratings

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  1. 5.0
    Current Employee, less than 1 year

    Portafina

    Sep 16, 2021 - Case Liaison Officer in Rochester, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Flexible working (office/working from home) Progression and training provided to reach your potential Friendly staff with a relaxed but focused working environment

    Cons

    Only a half hour lunch break Teams don't really integrate (maybe due to Covid so more people working from home).

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  2. 3.0
    Former Employee, more than 3 years

    Review

    Nov 11, 2021 - Case Liaison Officer 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good environment with events hosted often

    Cons

    Poor pay, leadership is lacking

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  3. 4.0
    Current Employee, more than 3 years

    Review on my employer

    Sep 23, 2021 - Pension Review Administrator in Strood, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Friendly staff, birthday off paid, chance to progress and lots of opportunities. Management are approachable and take what you say on board

    Cons

    Changes in pay means impossible to receive a bonus, no more incentives

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  4. 4.0
    Current Employee, more than 1 year

    Its great!

    May 20, 2021 - Pension Administrator 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    - Training provided where needed (even if you've been employed for a long period) - Good benefits such as; vouchers, birthday gifts, parties, team meals, private healthcare, birthday off, Christmas holidays etc. - Progression routes available. - Team members are very welcoming and friendly. - Hours are good.

    Cons

    - Work is very repetitive. - Teams tend not to mix with other teams. - Bonuses are hard to get.

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  5. 5.0
    Current Employee, more than 10 years

    Really enjoy working at Portafina

    May 17, 2021 - Senior Pension Administrator 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    They look after the staff, and care about them. They provide you with training that's needed. Understanding of childcare issues and are always available to help with any problems. Opportunities to go forward in your career path via exams. The staff are great - and lots of nice perks like team building fun days plus evening events put on. Great place to work.

    Cons

    Sometimes there is traffic getting off Medway City Estate when you leave the office

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  6. 1.0
    Former Employee, less than 1 year

    Company training

    May 9, 2021 - Customer Service Agent in Rochester, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Free parking. Birthday off. Christmas week off.

    Cons

    The training is terrible. They expect people to learn everything about pensions in 2 weeks and be confident to speak to clients. Salary is terrible for what they expect from you. They provide a poor service to clients that are after their pension and won't give answers to why their pensions are not being paid to them. You are treated poorly by very strict management and their rules. I would never recommend anyone to work for them or have their pensions with this company.

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    2 people found this review helpful
  7. 2.0
    Former Employee

    Lots of rules and process

    Mar 2, 2021 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Some managers get parking spaces reserved. The shifts either start at 10am or 8am, finishing at 4pm is nice. Day off if it's you're birthday

    Cons

    Management clock watch and judge anyone whose late. People who have worked there long term all speak and email in the same way which is strange. Lots of managers jobs seem to be checking other people's daily figures rather than performing a role. Get told off for wearing trainers like your a child

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  8. 2.0
    Former Employee

    Bad

    Nov 3, 2020 - Case Liaison Officer in Rochester, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good pay For starting salary

    Cons

    Cliquey culture, difficult to fit in

    1 person found this review helpful
  9. 1.0
    Former Employee

    Low paying customer service role

    Nov 16, 2020 - Customer Relations Officer in Rochester, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Ok for a first job

    Cons

    not much room for progression

    1 person found this review helpful
  10. 2.0
    Former Employee, less than 1 year

    Good money, bad culture

    Aug 28, 2020 - Case Liaison Officer in Rochester, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good pay for an entry level job. Can also earn bonuses after probation. Pay for qualifications if you want to become a financial adviser.

    Cons

    Very repetitive work. Punished for any small mistake that you make. 90% of the staff are female so it can get very cliquey and gossipy.

    1 person found this review helpful
Viewing 1 - 10 of 37 Reviews

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