Progressive Insurance Claims Reviews

Updated 5 Aug 2020

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3.7
67%
Recommend to a Friend
95%
Approve of CEO
Progressive Insurance President and Chief Executive Officer Tricia Griffith
Tricia Griffith
219 Ratings
  1. "Great benefits"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Claims Representative in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time for less than a year

    Pros

    Lots of great opportunities and nice environment

    Cons

    There isn’t any cons to working here.

  2. "Love my job!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Claims Adjuster in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time for more than a year

    Pros

    Really awesome team members to work with

    Cons

    Expect a lot of changes and numbers do matter.

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  3. "Best Company to Work For"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Medical Claims Adjuster in Bradenton, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Progressive Insurance full-time for more than 3 years

    Pros

    Best company I ever worked for, hands down.

    Cons

    None really. Demanding but worth it

  4. Helpful (1)

    "Poor management, cliquey office"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Claims Representative in Macon, GA
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Progressive Insurance full-time for more than 3 years

    Pros

    Taking a picture with Flo cutout at home office

    Cons

    Zero appreciation, crack the whip if you go one minute past your lunch break, expect you to come early, stay late and work weekends. Modern day slavery. If you break down your salary by the hours worked, you might break even minimum wage.

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  5. COVID-19

    "Bait & switch"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Compensation and Benefits
    • Senior Management
    Current Employee - Claims Generalist Senior 
    Negative Outlook
    Disapproves of CEO

    I have been working at Progressive Insurance full-time for less than a year

    Pros

    Benefits, work from home/anywhere in country if family er takes you out of office.

    Cons

    Interviewed & hired for Litigation Adjuster & told would only be handling lit; job description never provided beforehand ; upon arrival dumped Large Loss files & title something entirely different. Actual job duties are drastically different from what is on the job description, what you discuss during interviews and with recruiters. Extrernal hires receive NO training that is of any benefit & you are immediately held to same standards as long term employees. Work is repetitive & redundant when documenting claim files: numerous note entries for various approvals when 1 is sufficient. NO support from manager; ask a question and you’re given a job aid to figure it out. ZERO ownership for failed training & expectations; info you needed to do your job & dropped on you months later. Ability to negotiate & settle claims ‘on the fly’ not possible w/o prior authority even when you HAVE desk authority! And then every single penny must be accounted for s a range with sufficient eval is not allowed. Claim system & processes are severely outdated. They want you to think outside the box & when you do, you’re told ‘that’s not how we do things.’ Didn’t know I’d be required to travel or obtain 18 adjuster licenses prior to first day. Numerous issues had I known when job offered I would have declined.

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  6. Helpful (1)

    "Good company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Claims Generalist Intermediate in Columbus, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Progressive Insurance full-time for more than 10 years

    Pros

    Great salary and benefits package

    Cons

    No advancement unless you live near the home office or willing to move

  7. "Work life balance nightmare"

    2.0
    Former Employee - Claims Adjuster 

    I worked at Progressive Insurance full-time

    Pros

    A paycheck the was consistent

    Cons

    Work life balance. Work load that was not evenly dispersed among staff.

  8. "Pay is good for the job required. Plus there is an annual bonus for everyone!"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Claims Adjuster in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time for more than a year

    Pros

    Have well thought out processes.

    Cons

    Nothing worth complaining about really.

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  9. Helpful (2)

    "Poor work life balance and unreasonable workloads!"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Claims Adjuster 
    Doesn't Recommend
    Positive Outlook

    I have been working at Progressive Insurance full-time for more than 3 years

    Pros

    - Competitive salary - Nice Bonus - Insurance Benefits

    Cons

    - Unreasonable Workloads - Unrealistic expectations - Only 4 paid holidays - Slow ETB accrual - Super Political atmosphere. Promotions are based on who you know, and who’s butt you kiss. Not based on skill, or performance..

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  10. "Heavy workload"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Claims Generalist in Chicago, IL
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time for more than 3 years

    Pros

    Pay, time off, management, gainshare, learning

    Cons

    Can be a heavy workload at tines

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