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Progressive Insurance Claims Reviews

Updated 17 Jul 2019

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Found 536 reviews

3.5
StarStarStarStarStar
Rating TrendsRating Trends
66%
Recommend to a Friend
92%
Approve of CEO
Progressive Insurance CEO Tricia Griffith
Tricia Griffith
142 Ratings
  1. "Excellent Culture and Pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Claims Supervisor in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time for more than 10 years

    Pros

    Ethical workplace, embraces diversity. Top woman CEO. Proud workforce.

    Cons

    High stress workplace at times.

    Progressive Insurance2019-07-09
  2. Helpful (1)

    "Unrealistic Expectations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Claims Adjuster in Mayfield, OH
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Progressive Insurance full-time for more than 8 years

    Pros

    Average health benefits, good work environment.

    Cons

    Reps are expected to process claims within a few days. Much of the processes (repair shops, estimators) are out of the control of the claims adjuster.

    Advice to Management

    Value customer service over cranking out large numbers of claims.

    Progressive Insurance2019-07-18
  3. "claims"

    StarStarStarStarStar
      Current Employee - Claims Adjuster 

      I have been working at Progressive Insurance full-time

      Pros

      Good benefits and helpful structure

      Cons

      management listen to your employees more

      Progressive Insurance2019-07-01
    • Helpful (1)

      "A lot of work, but alot of opportunity"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Senior Claims Adjuster 
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Progressive Insurance full-time

      Pros

      Professional growth opportunities, quality leaders, decent pay.

      Cons

      Seemingly limitless work load. If you stay in one position too long you will get bogged down and burn out.

      Advice to Management

      Restructure the staffing models to create better balance between quantity, quality and efficiency.

      Progressive Insurance2019-06-27
    • "Ok so far"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Claims Adjuster 
      Recommends
      Neutral Outlook
      No Opinion of CEO

      I have been working at Progressive Insurance full-time

      Pros

      Great Pay for the employees

      Cons

      Workdays can be very long

      Progressive Insurance2019-06-27
    • Helpful (17)

      "Overworked"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Claims Adjuster 
      Doesn't Recommend
      Positive Outlook
      Approves of CEO

      I worked at Progressive Insurance full-time for more than 3 years

      Pros

      I'm going to say a lot of negative things about Progressive, but understand this: Progressive is a GREAT company. Pay, benefits, culture you name it. During the 4 years I worked as an adjuster, my opinions were always listened to, my ideas were sometimes implemented. I was promoted, got a bigger cubicle, and eventually went to working from home. Progressive will invest a lot of time and effort training you and treating...

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      Cons

      The company has been growing too quickly for the past two years, and has not staffed up to meet that. When I started, the job would be 35 hours a week in the slow times, and 50 hours a week during the busy times of year, and 40 hours most of the time. Its gotten to the point where everyone is always in the office, often late at night and on Saturdays. When you do that for a couple of years in a salaried position, you...

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      Progressive Insurance2019-06-03
    • "Good company to work for."

      StarStarStarStarStar
        Former Employee - Claims Adjuster 

        I worked at Progressive Insurance full-time for more than 3 years

        Pros

        Very supportive management will help you through any problem.

        Cons

        Not much room for career advancement.

        Progressive Insurance2019-06-19
      • Helpful (1)

        "Long hours"

        StarStarStarStarStar
        • Work/Life Balance
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Former Employee - Claim Adjuster in East Rutherford, NJ
        Doesn't Recommend
        Negative Outlook
        No Opinion of CEO

        I worked at Progressive Insurance full-time for less than a year

        Pros

        Decent starting salary, little experience required

        Cons

        Long hours, overwhelming work, strict corporate structure

        Advice to Management

        You'll keep losing amazing employees if you don't stop burying them in claims.

        Progressive Insurance2019-06-26
      • Helpful (1)

        "I'm never leaving"

        StarStarStarStarStar
        • Work/Life Balance
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Current Employee - Medical Claims Adjuster in Sterling Heights, MI
        Recommends
        Positive Outlook
        Approves of CEO

        I have been working at Progressive Insurance full-time for more than 3 years

        Pros

        Flexibility, vacation time, work from home balance

        Cons

        Workloads are high but manageable

        Advice to Management

        Communicate more

        Progressive Insurance2019-06-06
      • Helpful (2)

        "Great Company Lost of Self"

        StarStarStarStarStar
        • Work/Life Balance
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Former Employee - Claims Adjuster 
        Approves of CEO

        I worked at Progressive Insurance full-time for more than 3 years

        Pros

        The pay is good for what you do starting out. Great work environment and independent once you know what you are doing.

        Cons

        Not a work life balance as they claim. Very stressful and with the required goals can be at unhealthy levels. Supervisors are not on the same page and some get so comfortable they make it hard for their team to succeed.

        Advice to Management

        Have to figure out a way for the people at the bottom of the ladder the claims adjusters will want to continue to excel in that position. That position has the most illness due to the stress levels. Physical and mentally. Supervisors should not be able to keep the same team for years. Supervisors should be in rotation so that employees learn a vast of skills. When it comes to promotions/raises some employees are held...

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        Progressive Insurance2019-06-18
      Found 536 reviews