Progressive Insurance Claims Specialist Reviews | Glassdoor.co.uk

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Progressive Insurance Claims Specialist Reviews

Updated 16 May 2019

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Found 17 reviews

4.1
StarStarStarStarStar
Rating TrendsRating Trends
95%
Recommend to a Friend
100%
Approve of CEO
Progressive Insurance CEO Tricia Griffith
Tricia Griffith
9 Ratings
  1. Helpful (2)

    "No work/personal life balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Claims Specialist 

    I have been working at Progressive Insurance full-time for more than 10 years

    Pros

    Great pay & benefits

    Cons

    Unrealistic expectations put on employees

    Progressive Insurance2019-05-16
  2. "Great job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Claims Specialist 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time for more than 5 years

    Pros

    Bonus, job growth, culture, time off

    Cons

    Sometimes work politics can intefere with promotions

    Progressive Insurance2019-03-16
  3. "Interview"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Claims Specialist in Newark, DE
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time for more than a year

    Pros

    Benefits, salary, environment, surroundings, data quotes

    Cons

    Long days, that consist of long mental work

    Progressive Insurance2019-02-13
  4. "Claims specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Claims Specialist in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Progressive Insurance full-time for more than 5 years

    Pros

    Excellent pay, excellent benefits, strong growing company

    Cons

    Lack of work-life balance. Hard work and long hours are expected.

    Advice to Management

    None. Management is fair and driven by quantifiable results.

    Progressive Insurance2018-06-05
  5. "A good place to start out"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Claims Specialist in Iselin, NJ
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at Progressive Insurance full-time for more than 3 years

    Pros

    -Great training program -Good culture of inclusivity and making traditionally marginalized people feel welcome -Clear expectations -Very easy to move up -Bonus -Looks good for future careers and movement

    Cons

    -Low pay -Constant management changes, I had four managers in my year there. -Claims process always changing and metrics change frequently too -In some crowds, there can be a toxic atmosphere with gossip -Everyone is looking to pass the buck and do as little work as possible

    Advice to Management

    Slow down, don’t be so focused on your upward mobility that you leave your employees behind

    Progressive Insurance2018-06-05
  6. Helpful (3)

    "Claims Generalist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Claims Specialist 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time for more than a year

    Pros

    Pay, Work Environment , Leadership, Ability to move up, CEO, benefits

    Cons

    Long work days, expectations are high, goals they set

    Advice to Management

    Nothing, the cons are only cons as it takes hard work, efficiency, prioritizing, and concentration for you to overcome those obstacles. If you don’t or can’t then you will not be able to handle the work load and you will get behind.

    Progressive Insurance2017-12-27
  7. Helpful (3)

    "Lack of Respect"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Claims Specialist in Cleveland, OH
    Doesn't Recommend
    Positive Outlook
    No Opinion of CEO

    I worked at Progressive Insurance full-time for more than 10 years

    Pros

    Their salary and benefit package is consistent with the industry averages. However, if you include the gain share, their salary may be a little above average.

    Cons

    Management does not respect their direct reports. Management treat employees and consistently act as all wisdom and knowledge originates with them. It is not open to any outside ideas or ways to handle the resolution of claims. It is unwilling to invest in the future growth and development of their employees. Company has serious issue with age discrimination.

    Advice to Management

    Treat the employees with respect and dignity. Stop discriminating against older employees.

    Progressive Insurance2018-01-02
  8. Helpful (3)

    "Negative enforcement only"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Claims Specialist in Bohemia, NY
    Negative Outlook
    No Opinion of CEO

    I worked at Progressive Insurance full-time for more than a year

    Pros

    Some nice people. A break room. Spacious cubicle. Newer building. Free pens. Work from home after 6months. That’s about it

    Cons

    No rules and no training. No positive enforcement. Management is unprofessional and treats reps like bottom feeders. Hammered about closures but it’s not even a goal. TERRIBLE HEALTH INSURANCE $$$

    Advice to Management

    Stop hammering for closures when it’s not a goal and you don’t let examiners close anything. Also some training may help meet file review criterias since there’s NO TRAINING and no module on file audits (and don’t be ridiculous about banning us from using the word AUDIT). Your health insurance is a financial burden to all your employees. Having contests or free pizza to reward your reps when they perform well would be...

    Show More
    Progressive Insurance2017-12-12
  9. Helpful (3)

    "Bodily Injury Claims + Coverage/Liability"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Claims Specialist in Kansas City, KS
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time for more than 8 years

    Pros

    The work environment is good, Work Schedule is flexible and accommodating, Excellent training and profit sharing. Opportunity for advancement is good.

    Cons

    Claims Volume is highly unrealistic, the leadership can be detached and careless, inconsistent in protocol application, lack of support staff for high volume roles.

    Advice to Management

    Understand the role, be more available and advocate for your reps better.

    Progressive Insurance2017-10-31
  10. Helpful (2)

    "Claims"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Claims Administrative Specialist in Johnston, RI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance part-time for more than 10 years

    Pros

    Growth Opportunities, Good pay, Flexible work arrangements

    Cons

    No cons to report at this time

    Advice to Management

    No advice to report at this time

    Progressive Insurance2017-10-19
Found 17 reviews