Progressive Insurance Managed Repair Representative Reviews | Glassdoor.co.uk

Progressive Insurance Managed Repair Representative Reviews

Updated 27 May 2019

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Found 39 reviews

2.6
StarStarStarStarStar
Rating TrendsRating Trends
32%
Recommend to a Friend
48%
Approve of CEO
Progressive Insurance CEO Tricia Griffith
Tricia Griffith
15 Ratings
  1. "Micromanagement at large"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Managed Repair Representative 
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Progressive Insurance full-time for more than 5 years

    Pros

    Steady paycheck, easy to build vacation time

    Cons

    Raises and advancement seldom, over manage employees

    Advice to Management

    Less management, more staff

    Progressive Insurance2019-05-21
  2. "Claims Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Managed Repair Representative in Burlington, VT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time for more than 3 years

    Pros

    Advancement opportunities, overtime opportunities, gain share bonus structure, laid back company culture but stays true to core values, autonomy

    Cons

    Not a 40 hour job by any means, pays well but you earn it

    Advice to Management

    None

    Progressive Insurance2019-05-02
  3. Helpful (4)

    "The money can be good but you have to sell your soul"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Managed Repair Representative 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Progressive Insurance full-time for more than 10 years

    Pros

    You don't have to worry about losing your job. After 12 years, starting at 35k, ending a little over 60k. Benefits are mediocre. After 12 years, was bringing in over 10k in profit sharing between December and end of January. Had about 5 weeks off per year includes sick/vacation/whatever. Co-worker competency. If you want to re-locate all over the country all the time, you can move up the ladder pretty fast. Training...

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    Cons

    Television ads promote price not service. You may wonder why many claimants get stuck with 10 or 15% fault with a claim here when clear fault lies with an Insured. You can guess why that happens (I won't disclose how or why, as that may be considered as "confidential"). They treat customers, body shops and anyone who has a difference of opinion like complete garbage. I drove over 4 hours every day, working 12 hours every...

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    Advice to Management

    People are more important than the dollar. Employees matter. Employees are human beings, not robots and not monkeys. Treat people with dignity and you will earn respect, and in turn gain market confidence and a better reputation.

    Progressive Insurance2019-05-27
  4. "MRR in Northern VA."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Managed Repair Representative in Arlington, VA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Progressive Insurance full-time for more than 5 years

    Pros

    Nothing good to mention about Progressive Insurance.

    Cons

    Nothing was clear and management is willing to go in every way possible to lie to employees and convince them they are on the wrong, have had multiple class action lawsuits against them and they still refuse to admit they are wrong and are running a slavery program not employment contracts.

    Advice to Management

    Appreciate the employees you have and live in the territory you manage not in Richmond and Stafford and lie to employee about cost of living

    Progressive Insurance2019-03-03
  5. Helpful (3)

    "Run, don’t walk!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Managed Repair Representative in Mount Laurel, NJ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Progressive Insurance full-time for more than 3 years

    Pros

    Gain share bonus and salary

    Cons

    Workload is unreal, 10-12 hour workdays, expect you to work through lunch, micro managed, training sucks, good ol’ boys/girls club, health care is garbage... not worth the pay

    Advice to Management

    Micro management is not training, spend more time with employees to assist, stop promoting your friends,

    Progressive Insurance2019-02-09
  6. Helpful (4)

    "Over worked and underpaid. Company obsessed with reaching 30B at employees expense"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Managed Repair Representative in Davenport, IA
    Doesn't Recommend
    Positive Outlook
    No Opinion of CEO

    I worked at Progressive Insurance full-time for more than 10 years

    Pros

    Coworkers- which isn’t really anything the company contributes to

    Cons

    They hire local adjusters with no prior experience making employment gaps long while they train Local leadership does not follow corporate guidelines and uses a stricter set of guidelines making expectations confusing Multiple organizational or local reorgs cause management to drive ridiculous results to safeguard themselves from next reorganization Unpaid overtime that is expected, company has paid out 2 multi-million...

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    Advice to Management

    Corporate should make sure local management is on the same page.

    Progressive Insurance2019-01-13
  7. "Managed repair representative - very stressful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Managed Repair Representative in Rutherford, NJ
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time for more than 3 years

    Pros

    Good starting pay, Training provided, growth opportunities

    Cons

    High stress environment Volume of work is high

    Progressive Insurance2018-12-08
  8. "Managed Repair Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Managed Repair Representative in Portland, OR
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time for more than 5 years

    Pros

    Great Perks and opportunities for advancement

    Cons

    Heavy work load at times in claims department

    Progressive Insurance2018-05-23
  9. Helpful (1)

    "Progressing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Managed Repair Representative 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Progressive Insurance full-time for more than 10 years

    Pros

    opportunities abound with high growth and constant turnover. the training is really good. I've met a lot of great people working there and really enjoyed toiling in the trenches with them.

    Cons

    overworked and under-staffed in claims. I've been with the company for more than a decade and it keeps getting worse each year. there's a disconnect between upper management and the people on the front lines. Upper management either doesn't know what it's like, or they don't care.

    Advice to Management

    Give people a manageable workload and pay them more like what they deserve for what they produce.

    Progressive Insurance2018-01-25
  10. "It's ok"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Managed Repair Representative 
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time for more than 3 years

    Pros

    They hire genuinely nice people, stable industry, nice pay

    Cons

    high stress at times, micromanaged, sometimes you work long hours

    Progressive Insurance2017-11-21
Found 39 reviews