Progressive Insurance Reviews

Updated 5 Aug 2020

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3.8
72%
Recommend to a Friend
94%
Approve of CEO
Progressive Insurance President and Chief Executive Officer Tricia Griffith
Tricia Griffith
796 Ratings
  1. "Heavy workload"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Claims Generalist in Chicago, IL
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time for more than 3 years

    Pros

    Pay, time off, management, gainshare, learning

    Cons

    Can be a heavy workload at tines

  2. Helpful (1)

    "Progressive Headquarters"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Associate 
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Progressive Insurance full-time for less than a year

    Pros

    You can clock out and leave any time, as long as you have time in the system.

    Cons

    The company focus more on the customers then the employees in the inbound call center (Sales)

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  3. "Great Employer"

    5.0
    Former Employee - Applications Programmer in Colorado Springs, CO

    I worked at Progressive Insurance full-time for more than 3 years

    Pros

    Everything was good about working at Progressive.

    Cons

    The pay was low, but they are in low cost of living areas.

  4. "Awesome Company!!!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Managed Repair Representative in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Progressive Insurance full-time for less than a year

    Pros

    The Pay,Culture,People,Opportunities, and Work Life Balance.

    Cons

    Like most organizations it can get clickish.

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  5. COVID-19
    Helpful (3)

    "Beyond stressful!"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Consultant in Las Vegas, NV
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Progressive Insurance full-time for more than a year

    Pros

    I would definitely say starting off with Progressive and going into training, I was wowed. Everyone was so nice, the pay was OK to start off with. The training seem effortless, though there is so much to learn and so little time, I was at ease that my job would be pretty easy once I got started. The benefits have been OK, and the fact that the paychecks are consistent has also been good.

    Cons

    However, there are things in training that they do not tell you about specifically surrounding sales tactics. In the job description when applying they tell you it is not a sales call and they do not tell you that you were responsible for Sales. In training they tell you that is not a cells causing you are not responsible for Sales but that you should mention to customers if they have any PHA offers. However when you get started, the pressure is on about pushing those sales. If you do not meet those sale goals, You are constantly harassed about it. And the crazy thing about it is that you are harassed in a way that makes it seem like it’s still not your duty but you have to ask questions this way or that way. Progressive is a money hungry company and cares nothing about their employees. Working here during a pandemic has been a complete nightmare. You would think that Progressive would be a little bit more lenient when it comes to trying to push those sales Two customers Who can’t even pay their bills. Not to mention they are also raising the rates during this time as well. The job has been a nightmare with in the last few months and I am unfortunately Stuck. HR does not care about your mental health and does not work with you on any accommodations even if you have a doctors note. Even if you have a disability, they are still pushing the issue that you need to be there. Call volume is ridiculous, you’re constantly making corrections of agents who are not trained from progressive but sell insurance to progressive and know nothing of what they’re doing. We are constantly correcting the errors of multiple sales consultants and agents and we have to be the ones to deal with it. It is above the paygrade that we are given to do such things. And last but not lease, The customer are nasty and rude. And you have to deal with those calls sometimes back to back to back to back with three seconds to breathe between the next call. There is no leniency when it comes to adherence so it is difficult to keep a work life balance working here at Progressive. So if you have a life outside of Progressive that you value I would recommend not working here at all. They care nothing about you here. I have struggled with mental health before and working here has just made it even worse. Even with doctors permits, and schedule arrangements that were recommended by a doctor, they still don’t care. It really sucks working here but due to the situation were in I have to stay here because no one else is hiring. You would think that during a pandemic there would be things a company with you to work with the public, but instead the company increased rates all around. And they also increase the sales goals for service consultants at the start of the pandemic. Least to say, Progressive is a money hungry corporate machine making inconsiderate And inhumane company. Do not work here.

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  6. Helpful (1)

    "Great pay but HIGH stress"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Claims Adjuster in Westwood, MA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Progressive Insurance full-time for less than a year

    Pros

    great pay, stable jobs, normal hours and work from home

    Cons

    terrible trainers very rude/petty and a very high stress job

  7. "Great place to work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Claims Adjuster in San Jose, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time for more than 5 years

    Pros

    The job of a claims adjuster isn’t for someone easily stressed. It’s a challenging but rewarding job.

    Cons

    Insurance is expensive. There’s some companies that cover all insurance and pay their employees around the same salary. It would be great if Progressive could have a similar insurance structure, or at least decrease the out of pocket portion by 1/2.

  8. "It’s OK"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Progressive Claims Representative 
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time for more than a year

    Pros

    Very flexible, nice people, holiday pay and choices

    Cons

    Overworking, no movement on ft and pt, very stressful

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  9. "Pretty ok job"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Claims Adjuster in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time for more than a year

    Pros

    Pay Time off flexibility Management Training

    Cons

    Workload Changing job activities Rude customers at times

  10. "technical"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Technical 
    Recommends
    Positive Outlook

    I have been working at Progressive Insurance full-time for more than a year

    Pros

    like it very very good

    Cons

    very nuch good like it

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