Progressive Insurance Reviews | Glassdoor.co.uk

Progressive Insurance Reviews

Updated 17 Jul 2019

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Found 2392 reviews

3.7
StarStarStarStarStar
Rating TrendsRating Trends
70%
Recommend to a Friend
92%
Approve of CEO
Progressive Insurance CEO Tricia Griffith
Tricia Griffith
627 Ratings
  1. "Great place to work for"

    StarStarStarStarStar
      Current Employee - Quality Assurance Analyst 

      I have been working at Progressive Insurance full-time

      Pros

      great place to work for

      Cons

      Can't think of anything right now

      Progressive Insurance2019-06-12
    • Helpful (1)

      "Long hours"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Claim Adjuster in East Rutherford, NJ
      Doesn't Recommend
      Negative Outlook
      No Opinion of CEO

      I worked at Progressive Insurance full-time for less than a year

      Pros

      Decent starting salary, little experience required

      Cons

      Long hours, overwhelming work, strict corporate structure

      Advice to Management

      You'll keep losing amazing employees if you don't stop burying them in claims.

      Progressive Insurance2019-06-26
    • Helpful (1)

      "I'm never leaving"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Medical Claims Adjuster in Sterling Heights, MI
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Progressive Insurance full-time for more than 3 years

      Pros

      Flexibility, vacation time, work from home balance

      Cons

      Workloads are high but manageable

      Advice to Management

      Communicate more

      Progressive Insurance2019-06-06
    • "Overall Good Company"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - CLRU in Cleveland, OH
      Doesn't Recommend
      Neutral Outlook
      No Opinion of CEO

      I have been working at Progressive Insurance full-time for more than 3 years

      Pros

      Friendships, you know what is expected of you.

      Cons

      Supervisors do not follow the same guidelines, neither do different sites.

      Advice to Management

      Better Training

      Progressive Insurance2019-06-23
    • Helpful (1)

      "Good Place to Work Overall"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Claims Adjuster in Tampa, FL
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Progressive Insurance full-time for more than 5 years

      Pros

      Great teamwork and supervisors. Good security.

      Cons

      Inventory too high per adjuster

      Advice to Management

      Reduce inventory per adjuster and be realistic about requirements

      Progressive Insurance2019-06-05
    • Helpful (2)

      "Great Company Lost of Self"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Claims Adjuster 
      Approves of CEO

      I worked at Progressive Insurance full-time for more than 3 years

      Pros

      The pay is good for what you do starting out. Great work environment and independent once you know what you are doing.

      Cons

      Not a work life balance as they claim. Very stressful and with the required goals can be at unhealthy levels. Supervisors are not on the same page and some get so comfortable they make it hard for their team to succeed.

      Advice to Management

      Have to figure out a way for the people at the bottom of the ladder the claims adjusters will want to continue to excel in that position. That position has the most illness due to the stress levels. Physical and mentally. Supervisors should not be able to keep the same team for years. Supervisors should be in rotation so that employees learn a vast of skills. When it comes to promotions/raises some employees are held...

      Show More
      Progressive Insurance2019-06-18
    • "Unnecessarily hard phone interview"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Sales Consultant in Mayfield, OH
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Progressive Insurance full-time for more than a year

      Pros

      Once you're in you're in. Super easy tp move up in the company, especially right now in this time of huge growth. Most managers are really good, but if you get one that is lazy just to get your entitled raise will be a tedious task.

      Cons

      If you're in sales especially on the phones you are chained to a desk.

      Advice to Management

      Be willing to hire consultants to management positions. Not only the ones that have been perfect, but also the ones who have made mistakes and since have become remarkable consultants.

      Progressive Insurance2019-06-07
    • Helpful (1)

      "It's still an Insurance Company"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Customer Preservation Consultant in Austin, TX
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Progressive Insurance full-time for more than 8 years

      Pros

      Profit sharing at the end of the year, work from home option is helpful due to the horrible Austin traffic. Intelligence and diversity of the employees. Pay rate. Honed soft skills from defending insurance policy practices.

      Cons

      Profits over customers but it's veiled in a passive aggressive way. Performance based scheduling made the call volume and stress level burdensome for later hour reps. Metrics cannot be calculated, at all, due to being "mixed adjusted" yet these numbers dictate your work schedule which in turn affects your life balance. Which encourages gaming behavior. Early shift reps take less calls and frequently leave early, which...

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      Advice to Management

      I wondered how many days unreported days I could miss before anyone would notice. 7 days and no call from my supervisor. And another week or so before the days off were even questioned. Value your employees as people and not just metric makers.

      Progressive Insurance2019-06-19
    • "Great flexibility and balance"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Medical Coder II 
      Recommends
      Positive Outlook
      No Opinion of CEO

      I have been working at Progressive Insurance full-time for more than 3 years

      Pros

      Work from home availability Flex hours Opportunity to promote

      Cons

      Can feel corporate and like your the little guy

      Advice to Management

      Be more practical about rolling out new processes and training people cohesively on new processes.

      Progressive Insurance2019-06-05
    • "Great Place"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Customer Service Representative in Austin, TX
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Progressive Insurance full-time for less than a year

      Pros

      Ability to work from Home.

      Cons

      Schedule can change based on performance.

      Progressive Insurance2019-06-04
    Found 2392 reviews