Progressive Insurance Reviews | Glassdoor.co.uk

Progressive Insurance Reviews

Updated 13 Jul 2019

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Found 2391 reviews

3.7
StarStarStarStarStar
Rating TrendsRating Trends
70%
Recommend to a Friend
92%
Approve of CEO
Progressive Insurance CEO Tricia Griffith
Tricia Griffith
627 Ratings
  1. Helpful (1)

    "Customer service is sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service 
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Progressive Insurance full-time for more than a year

    Pros

    Pay was decent. Benefits were good. Culture appeared strong. Some customers were happy and appreciative.

    Cons

    The customer service role was really more of a sales role. There were a lot of metrics tracked, as with any call center, but the sales conversion numbers were by far the most important to Progressive. A high percentage of customers called due to premium increases and there were limitations to what could be done in those situations, except spin and redirect.

    Advice to Management

    The Progressive recruiting/hr team should re-write their customer service job description as it is not entirely honest; sales metrics should be stressed instead of the vague language that is currently used in their job requirements. Progressive could easily decrease their customer contacts, escalations and churn if they’d simply loosen up some of their overly-strict guidelines.

    Progressive Insurance2019-06-17
  2. "Great. People great job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Cleveland, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time for less than a year

    Pros

    People will go out of their way to help you and you can always find a friend

    Cons

    You start in a call center but you can be off the phones within a year

    Advice to Management

    Keep it up honestly best job I’ve ever had

    Progressive Insurance2019-06-01
  3. Helpful (5)

    "Love coming to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Claims Adjuster Trainee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time for less than a year

    Pros

    Friendly co-workers, true team environment, busy - day flies by, starting pay, support from superiors, training program

    Cons

    Not for faint of heart - not just a desk job. Must be smart’, critical thinking, work quick and independently, communication skills must be superior’, handle stress, claims adjusters do not go out in the field - separate repair reps for inspections

    Progressive Insurance2019-05-15
  4. "N"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Representative in Austin, TX
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at Progressive Insurance full-time for less than a year

    Pros

    Compensation Work schedule flexibility Pay raises Bonuses Work from home options

    Cons

    Paid time off Maternity leave

    Progressive Insurance2019-05-31
  5. "Associate attorney"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Associate Attorney in Newark, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time for more than a year

    Pros

    Great work/life balance Remote work arrangement for attorneys Management cares about an individual’s progress and skill development Significant opportunities for internal advancement

    Cons

    Strictly auto insurance defense - limited diversity in cases

    Advice to Management

    Need more ethnic diversity in personnel

    Progressive Insurance2019-05-29
  6. Helpful (4)

    "Looks great from the outside, not so great once you in"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Representative 
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time

    Pros

    Fast growing company, lots of opportunities for moving up. The pay and incentives are decent, but only if the company does well, it’s all based on gainshare. Access and openness to management all the way up is incredible.

    Cons

    Not so great work life balance. Customers are abusive and inappropriate on the phone and a supervisor basically said you should suck it up and sell the policy, the focus is on growth and increasing profitability not employee experience. They pride themself on transparency and integrity, but I have seen others be intentionally misled from the interview process, to the promotion process and so on. The work is mindless...

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    Advice to Management

    Take a step back and think about the employee experience, solve problems with the long term in mind. Realign yourself with your core values and prioritize the values for the company.

    Progressive Insurance2019-06-09
  7. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Claims Representative in Riverview, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Progressive Insurance full-time for more than a year

    Pros

    Good benefits Good pay Advancement opportunities

    Cons

    Time off was hard to get approved

    Progressive Insurance2019-05-28
  8. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Riverview, FL
    Recommends
    Approves of CEO

    I worked at Progressive Insurance full-time for less than a year

    Pros

    Benefits , Time off, They have a clinic on site. The gym is huge.

    Cons

    High call volumes, getting off work late.

    Progressive Insurance2019-05-28
  9. "Have been trying to get in but they don’t want life experience or knowledge I guess"

    StarStarStarStarStar
      Former Employee - Anonymous Employee 
      No Opinion of CEO

      I worked at Progressive Insurance

      Pros

      Don’t know I’m a little older and they must not like to hire for experience or knowledge

      Cons

      Wouldn’t know have been trying to get in but my guess is they don’t want a person that is already a licensed adjuster because they are not in there 20’s or 30’s. Think they have an age thing going on there

      Advice to Management

      Just because someone isn’t 20 or 30 something doesn’t mean you have to be afraid of them or shut them out. We have experience and knowledge to bring with us. Something the younger generation doesn’t have

      Progressive Insurance2019-07-03
    • "adjuster"

      StarStarStarStarStar
        Former Employee - Anonymous Employee 

        I worked at Progressive Insurance full-time for less than a year

        Pros

        work environment was great and friendly

        Cons

        testing was the biggest challenge

        Progressive Insurance2019-06-12
      Found 2391 reviews