Progressive Insurance Senior Customer Service Representative Reviews | Glassdoor.co.uk

Progressive Insurance Senior Customer Service Representative Reviews

Updated 18 Jul 2018

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Found 15 reviews

3.8
StarStarStarStarStar
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70%
Recommend to a Friend
0%
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Progressive Insurance CEO Tricia Griffith
Tricia Griffith
1 Ratings
  1. Helpful (13)

    "Customer service representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Customer Service Representative in Cleveland, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Progressive Insurance full-time for more than 3 years

    Pros

    Some Good people, good benefits, lots of food choices in cafeteria

    Cons

    Progressive constantly wins the best place to work but it’s a lot of smoke and mirrors. They offer perks and do fun things to cover up the fact that Customer service representatives get treated poorly by the company and by customers. You are told it’s a customer service job, but you will be pressured constantly to upsell and suggest other products to “lock the customer in” to other policies so they don’t leave. Once the...

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    Advice to Management

    They are all too brainwashed already

    Progressive Insurance2018-07-18
  2. Helpful (1)

    "Great company with flexible schedules"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Customer Service Representative in Tampa, FL
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at Progressive Insurance full-time for more than 10 years

    Pros

    Schedule flexibility, work from home ability, casual environment

    Cons

    I can not think of any down side.

    Progressive Insurance2018-03-19
  3. "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Customer Service Representative in Glen Allen, VA
    Recommends

    I have been working at Progressive Insurance full-time for more than 10 years

    Pros

    Professional yet very laid back atmosphere. Suburb training that gives you the proper knowledge needed before interacting with customers.

    Cons

    Traffic in Northern Virginia is awful an hour drive would take between 1 1/2 to 2 hours.

    Progressive Insurance2015-11-18
  4. Helpful (4)

    "Good Leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Customer Service Representative in Riverview, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Progressive Insurance full-time for more than a year

    Pros

    Management really makes efforts to make working in a call center fun Had Wii's in breakrooms, on site Doctors and Nurses for your self and family, gym on site

    Cons

    Hourly rate could be a bit better.

    Advice to Management

    Would find a way to make it easier to understand how to earn pay raises.

    Progressive Insurance2015-05-18
  5. Helpful (2)

    "This is the BEST Company I have ever worked for!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Customer Service Representative in Riverview, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time for more than 3 years

    Pros

    Progressive offers a very diverse culture, respecting the individule. Opportunities for advancement are offered and if you are inclined to be a ladder climber, senior management will help and advise you to reach your goals! Pay is competitive with bonuses and incentives regularly offered. The benefits are good too! This company values it's employees! Awesome company!

    Cons

    Cons? No cons. It's a great company. They pay well... decent benefits... no cons.

    Progressive Insurance2014-06-05
  6. Helpful (3)

    "Disappointing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Customer Service Representative in Mayfield, OH
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I have been working at Progressive Insurance full-time for more than 5 years

    Pros

    Bonus at the end of the year Easy to get a day off if you plan ahead of time

    Cons

    No longer have flexible schedules Depending on the manager your stress level could be unbearable No one is on the same page Pushes sales, even if its not what you signed up for

    Advice to Management

    Get on the same page and attempt to be more understanding to call center reps

    Progressive Insurance2014-05-21
  7. "It use to be a place where you did not feel micro managed and they cared about the employee."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Customer Service Representative in Austin, TX
    Doesn't Recommend
    Positive Outlook
    No Opinion of CEO

    I have been working at Progressive Insurance full-time for more than 10 years

    Pros

    Good pay with possibility of gain sharing

    Cons

    Company has gotten where all they think about is the bottom line. There is little room for advancement unless you work in Ohio at the corporate office. They continue to add more work on you but do not increase the pay for the additional work. No room to comment on the mid year and end of the year review. You just have to acknowledge it has been gone over with you.

    Progressive Insurance2014-05-04
  8. "Progressive is just what the name implies!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Customer Service Representative in Mayfield, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time for more than 5 years

    Pros

    Progressive provides an open, inclusive culture with communication and leadership transparency. Management maintains and values integrity and honesty in all areas.

    Cons

    None I have found in my 6 years here.

    Advice to Management

    Keep doing what you do!!! Having such a great culture where opinions are freely solicited and great ideas are valued and implemented makes for a great employee experience.

    Progressive Insurance2013-11-04
  9. Helpful (3)

    "Pay is decent but little advancement opportunities unless one is at the corporate headquarters."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Customer Service Representative in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Progressive Insurance full-time for more than 10 years

    Pros

    Overall compensation is good. Work from home is available.

    Cons

    Many of the extras like a gym and on-site health clinic were taken away over time. A lot of office politics. Ineffective managers are not dealt with while effective managers are not recognized. A lot of micromanagement.

    Advice to Management

    Please, please, please stop the micromanagement. Not all but some use this "tool" to manage their teams. It may be effective in the short term but long term it creates resentment and lower productivity.

    Progressive Insurance2013-10-18
  10. "Crs"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Customer Service Representative in Mayfield, KY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time for more than a year

    Pros

    Great pay , great boss great company

    Cons

    Lack ok jobs, can't work from home

    Progressive Insurance2013-08-25
Found 15 reviews