Progressive Insurance "call center" Reviews | Glassdoor.co.uk

Progressive Insurance Employee Reviews about "call center"

Updated 13 Jul 2019

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Found 2391 reviews

3.7
StarStarStarStarStar
Rating TrendsRating Trends
70%
Recommend to a Friend
92%
Approve of CEO
Progressive Insurance CEO Tricia Griffith
Tricia Griffith
627 Ratings
Pros
Cons
  • "Hours were long and leave little for work life balance(in 162 reviews)

  • "You start in a call center but you can be off the phones within a year(in 94 reviews)

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Reviews about "call center"

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  1. Helpful (1)

    "Customer service is sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service 
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Progressive Insurance full-time for more than a year

    Pros

    Pay was decent. Benefits were good. Culture appeared strong. Some customers were happy and appreciative.

    Cons

    The customer service role was really more of a sales role. There were a lot of metrics tracked, as with any call center, but the sales conversion numbers were by far the most important to Progressive. A high percentage of customers called due to premium increases and there were limitations to what could be done in those situations, except spin and redirect.

    Advice to Management

    The Progressive recruiting/hr team should re-write their customer service job description as it is not entirely honest; sales metrics should be stressed instead of the vague language that is currently used in their job requirements. Progressive could easily decrease their customer contacts, escalations and churn if they’d simply loosen up some of their overly-strict guidelines.

    Progressive Insurance2019-06-17
  2. "Great. People great job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Cleveland, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time for less than a year

    Pros

    People will go out of their way to help you and you can always find a friend

    Cons

    You start in a call center but you can be off the phones within a year

    Advice to Management

    Keep it up honestly best job I’ve ever had

    Progressive Insurance2019-06-01
  3. Helpful (3)

    "Fantastic company, rough job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Consultant Associate 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Progressive Insurance full-time for less than a year

    Pros

    Great benefits with generous time off, very casual dress code, and a welcoming and dynamic company culture.

    Cons

    I worked in the inbound call center and the job is rough. Calls come in non-stop and customers are often irate, but that’s common for a call center. Progressive is a truly wonderful company so my advice would be: don’t apply to be in customer service or sales in the inbound call centers, apply...

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    Progressive Insurance2019-03-21
  4. Helpful (2)

    "Big company and somewhat fair"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Inbound Customer Service Representative 
    Neutral Outlook
    No Opinion of CEO

    I have been working at Progressive Insurance full-time

    Pros

    Stock portfolio, no AHT, decent pay for no prior call center experience, gym on site and nice cafeteria with fresh food

    Cons

    have to meet the quota for renters' insurance even though you are not a sales agent and even you do not meet the quota you will be let go

    Progressive Insurance2019-03-23
  5. Helpful (2)

    "Good job ok pay."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Riverview, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time for more than a year

    Pros

    Option to work from home, nice environment, ok pay and Benifits. Great bonus at end of the year.

    Cons

    Call center environment, some bad leadership

    Progressive Insurance2019-02-19
  6. "Great Company!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Claims Adjuster Trainee in Lewisville, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time for less than a year

    Pros

    Great company to work for. Good benefits.

    Cons

    High stress. Call center vibe.

    Progressive Insurance2019-02-17
  7. Helpful (5)

    "find another job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Colorado Springs, CO
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Progressive Insurance full-time for less than a year

    Pros

    You get paid and the pay rate is good.

    Cons

    This is a call center, so you recieve constant attacks from customers which is to be expected, what is not expected is the attacks you receive from management as well. All supervisors play favoritism, and if you are not sucking up to them or trying to befriend them they target you directly. They claim to high a high turnover rate because people leave on their own, but that’s...

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    Advice to Management

    Stop hiring beta’s for management positions, they’re tactless and think that because they’re in a position with “tenure” that they can automatically adapt an alpha personality and that’s highly incorrect and does not foster a sense of respect. Also, you make all your new employees take a psychological test but definitely not the right one or you’d weed out the weak people you have working here. Another piece of advice...

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    Progressive Insurance2019-03-21
  8. Helpful (6)

    "Should be a great place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Claims Adjuster in Albany, GA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Progressive Insurance full-time for more than 3 years

    Pros

    The job is awesome. Consistent work, fast paced, great teams. The training is fantastic. Has potential for a better work environment. Workload can be high, but the right people succeed in that work.

    Cons

    It depends on the location you’re at. Micromanagement is the way of life at my location. Professional employees know how to work and should be trusted more. Most definitely, the claims department is ran like a call center as others have said. Though I don’t know if it’s that way at all locations.

    Advice to Management

    Micromanagement comes from a place of fear and makes for a poor working environment. Realistically, no one expects to love all of their management team- but you should be able to respect them and be respected.

    Progressive Insurance2019-02-05
  9. Helpful (5)

    "Still Haven’t Found What I’m Looking For"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I have been working at Progressive Insurance

    Pros

    Gainshare, work from home available to new hires now.

    Cons

    Some will say this is every company but to anyone reading this, DO NOT BELIEVE ANYTHING A RECRUITER, TRAINER, OR MANAGER TELLS YOU. This company is a sink or swim environment and there is no loyalty or employee support to be found. When you apply for an entry level role, consider whether you are willing to do it for a decade or more. Getting promoted out of the call center is...

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    Advice to Management

    If there is anything true and moral left in this world, your time is coming. Most of you call yourselves Christian I’m sure —- this is the US after all. What would Jesus do if he could see the true motivations of your board members, your cabals of power? What if true accountability came to your doorstep, and every person you fired unjustly or drove to madness rose up in the courts and said NO MORE!!! At what point will...

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    Progressive Insurance2019-02-13
  10. "Inside Sales Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 

    I have been working at Progressive Insurance full-time

    Pros

    Gain share and overtime

    Cons

    No real cons normal call center environment

    Advice to Management

    Management was great.

    Progressive Insurance2018-12-08
Found 2391 reviews