Pulse (UK) Employee Reviews about "2 hours"

Updated 27 Nov 2016

To filter reviews, or .
3.9
73%
Recommend to a Friend
100%
Approve of CEO
Pulse (UK) CEO Mike Barnard
Mike Barnard
1 Rating
Pros
  • "Having been part of the Pulse family for 10 years I am proud to work for such a great company(in 25 reviews)

  • "Clear career progression, which is mapped out in a career pathway(in 14 reviews)

Cons
  • "Pulse give everyone the tools to be able to thrive in a buzzy, fast paced, stressful environment should they be willing to put the work in(in 16 reviews)

  • "Lack of career progression or a clear pathway after initial promotions(in 6 reviews)

More Pros and Cons

Reviews about "2 hours"

Return to all Reviews
  1. Helpful (5)

    "OK"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Bookings Coordinator in Kings Cross, England
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Pulse (UK) for more than a year

    Pros

    Pulse provided company events, had a great Christmas party and is based in a great location! You generally can leave work when your contracted time is up. There seems to be opportunities for career progression e.g bookings consultant to recruitment consultant to senior consultant and then team leader (if you want to be in senior management though, it might be difficult to get there if you are from an ethnic minority)! They also have a good benefit system and the MD and CEO are friendly.

    Cons

    The commission. They tell you at your interview that you receive individual commission if you hit your targets and then when you start, they change it to a team target. Its ridiculous because even if you work hard and hit your target every month, unless everyone on the team hits the target, you get nothing! It is one of the reasons I left. You also get micro managed.... its like being in school... but if they like you, you can take a 30 minute loo break every 2 hours (which a few of my colleagues did- funnily enough- they were the ones NOT hitting their target)!

    Continue reading
    Pulse (UK)2016-10-02
  2. Helpful (4)

    "RC"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Pulse (UK) full-time

    Pros

    some managers are ok drinks on a friday.. easy to make friends got some good experience to write on cv lunch time home time

    Cons

    Bad management, only certain managers really engage with the teams Too Target driven - some targets that are not always achievable, ie. call stats. sometimes 100 calls out will not achieve you 2 hours and regardless of being on the phone for 2 hours you may not book x10 more shifts etc. Not easy to hit the call times/make 100 calls out with nothing to do.. Fun taken out of the job due to targets mainly call stats high turnover- too high not a good atmosphere in the office many people leaving/left/planning to leave managers who spend all day/night there expect their team to do so also now a boring atmosphere with less work achievable due to nursing market at the moment pushing to advise nurses we have work when really we dont have as much as anticipated Favoritism is teams is blatent

    Continue reading
    Pulse (UK)2016-07-18
  3. Helpful (1)

    "A good company with room to improve"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Recruitment Consultant in London, England
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at Pulse (UK) full-time for more than 3 years

    Pros

    Working alongside some of the most knowledgeable people in the market, company has a great reputation, good office location, some great employee benefits and decent career progression opportunities. A lot of training and support is provided.

    Cons

    Management is not consistent at times and promotions are given unnecessarily to people who have not proven themselves capable. There is a lot of pressure to achieve KPI numbers which are the same across the division regardless of the fact that there are many different team settings and varied roles with varied workloads, some of which do not allow for 2 hours on the phone daily

    Continue reading
    Pulse (UK)2016-05-10

    Pulse (UK) Response

    May 11, 2016Group HR Director

    Thank you for your review, your feedback is very valuable to us. It's great to see you recognise the investment made in reward and training although disappointing to read your comments in relation to promotions - we are keen to create a culture where everyone can progress and realise their potential fairly and consistently.

  4. Helpful (6)

    "Wrong side of average"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Pulse (UK)

    Pros

    *Office location *Some good people work here (though lots have left / are leaving) *Well established company *Some good social events like Thursday night drinks every few months *Opportunities available on the intranet in other divisions so company is quite open *Have an oncall team so you don't have to take work home with you / oncall phone *Some good benefits - help cover travel, basic annual leave, team building trips *Do occasional charity events *Dress down Friday - donate a pound for charity *Free coffee and tea etc in the kitchen

    Cons

    *Company too big and has lost personal touch *Never had the commission structure explained. I billed more money from month to month but actually earned less. I've been on different schemes depending on how well team performs. It's always changing and I think it is discretionary dependent on my managers mood *Not a job if you're money hungry as there are too many limitations in place. If you do well then management often simply don't comply with the scheme from the last month. For example - I supplied into every available unit on my client list yet I got penalised for not converting a new client *Pointless targets as the indicator if you're doing a good job is if you make 100 calls in a day and are on the phone for 2 hours. Plenty of better ways to monitor progress *Different teams have different clients and you can be doing better than a colleague who is underachieving in a performing team but earn much less - it is not a level playing field regardless of what your manager implies *Management team are cliquey and rarely acknowledge the team working around them *unless your face fits* *Managers spend hours in meetings but we never get any feedback other than to ring more people - un-inspirational leaders and do little to motivate teams *Was often spoken to like a child being addressed by a teacher. I've recently completed university, got 4 A's at A-Level, worked very hard in my Pulse role and was very contientious so believe more respect was due. I learned that some managers are former nurses and have been there a long time which gave them an air of superiority which disengaged a large number of us *Managers don't say hello when they come in the office and you can see through them when they chat to you during their 'rounds'. This does nothing for the already low morale. They don't have to say hello but don't expect staff to be forthcoming when you come around for small talk *Work long hours without any thanks - tiny piece of a big business and that's how you get treated *Too many people (mainly a couple of managers) living on past glories. Clients may have historically been converted but keep coming back because of the service we continually provide, not because of a client meeting 20 years ago *Promotions are given not always earned. Given to keep hold of some staff or to conveniently replace people that leave. Recently a number of consultants were made senior but still did the same job as before *3 really good managers have left and weren't effectively replaced. I think 2 have gone to other parts of the company which makes me think it's not all bad just that this division is not a good place to be anymore *We were based over two floors in our office but laterly could fit on one as so many people have left *Change the plan every couple of months and don't have much faith in management. Lost lots of market share while management decided the best course of action but they never asked us directly who speak to the clients every day *When first employed I was promised the world but reality is very different - commission structure, career development, training, social events etc nothing is as outlined *When I started, I went through the onboarding process which was overkill especially given I had previous recruitment experience. Most colleagues that started at the same time have left now *Asked to do an interview with my manager but neither had ever done one before so looked like amateurs regardless of the set question interview form *Didn't get to vote on the designated charities we support and when I questioned about it I was told that we did but didn't voice our opinions so decision was taken out of our hands *Morale low and not a pleasant place to work *It's one rule for one person and a different for another; flexibility with break times, doctors appointments, targets, sickness, expectations, business dress *Pulse no longer regarded as the best agency in London and have lost a lot of market share *Office feels like a call centre *No sense of a team - I had no idea who half of my colleagues were who sat 4 desks away from me

    Continue reading
    Pulse (UK)2016-11-27

Choose a different language and keep reading other reviews.

Found 4 reviews