Pulse (UK) "2 hours" Reviews | Glassdoor.co.uk

Pulse (UK) Employee Reviews about "2 hours"

Updated 28 May 2019

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Found 107 reviews

4.3
StarStarStarStarStar
Rating TrendsRating Trends
85%
Recommend to a Friend
97%
Approve of CEO
Pulse (UK) CEO Richard MacMillan
Richard MacMillan
63 Ratings
Pros
  • "Having been part of the Pulse family for 10 years I am proud to work for such a great company(in 23 reviews)

  • "Clear career progression, which is mapped out in a career pathway(in 14 reviews)

Cons
  • "But this is something that could be done with career progression(in 5 reviews)

  • "2 hours you may not book x10 more shifts etc(in 4 reviews)

More Pros and Cons

Reviews about "2 hours"

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  1. Helpful (5)

    "OK"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Bookings Coordinator in Kings Cross, England
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Pulse (UK) for more than a year

    Pros

    Pulse provided company events, had a great Christmas party and is based in a great location! You generally can leave work when your contracted time is up. There seems to be opportunities for career progression e.g bookings consultant to recruitment consultant to senior consultant and then team leader (if you want to be in senior management though, it might be difficult to get there if you are from an ethnic minority)!...

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    Cons

    The commission. They tell you at your interview that you receive individual commission if you hit your targets and then when you start, they change it to a team target. Its ridiculous because even if you work hard and hit your target every month, unless everyone on the team hits the target, you get nothing! It is one of the reasons I left. You also get micro managed.... its like being in school... but if they like you,...

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    Advice to Management

    It should be the same rule for everyone. If I went to the loo for 2 minutes 30 minutes before I left, my Team Leader would complain to me. Yet others on the team were able to leave several times during the day for 30 minutes each time? Also, do what you promise in the interview- if you say someone will receive individual commission, stick to it!!

    Pulse (UK)2016-10-02
  2. Helpful (4)

    "RC"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Pulse (UK) full-time

    Pros

    some managers are ok drinks on a friday.. easy to make friends got some good experience to write on cv lunch time home time

    Cons

    Bad management, only certain managers really engage with the teams Too Target driven - some targets that are not always achievable, ie. call stats. sometimes 100 calls out will not achieve you 2 hours and regardless of being on the phone for 2 hours you may not book x10 more shifts etc. Not easy to hit the call times/make 100 calls...

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    Advice to Management

    listen to all feedback because all con's sound the same so there must be something wrong. turnover is so high.

    Pulse (UK)2016-07-18
  3. Helpful (1)

    "A good company with room to improve"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Recruitment Consultant in London, England
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at Pulse (UK) full-time for more than 3 years

    Pros

    Working alongside some of the most knowledgeable people in the market, company has a great reputation, good office location, some great employee benefits and decent career progression opportunities. A lot of training and support is provided.

    Cons

    Management is not consistent at times and promotions are given unnecessarily to people who have not proven themselves capable. There is a lot of pressure to achieve KPI numbers which are the same across the division regardless of the fact that there are many different team settings and varied roles with varied workloads, some of which do not allow for 2 hours on the phone daily

    Advice to Management

    Assess teams individually and restructure targets based on each business. Offer more positive enforcement down through management levels rather than being so focused on numbers

    Pulse (UK)2016-05-10

    Pulse (UK) Response

    May 11, 2016Group HR Director

    Thank you for your review, your feedback is very valuable to us. It's great to see you recognise the investment made in reward and training although disappointing to read your comments in relation to promotions - we are keen to create a culture where everyone can progress and realise ...

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  4. Helpful (6)

    "Wrong side of average"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Pulse (UK)

    Pros

    *Office location *Some good people work here (though lots have left / are leaving) *Well established company *Some good social events like Thursday night drinks every few months *Opportunities available on the intranet in other divisions so company is quite open *Have an oncall team so you don't have to take work home with you / oncall phone *Some good benefits - help cover travel, basic annual leave, team building...

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    Cons

    *Company too big and has lost personal touch *Never had the commission structure explained. I billed more money from month to month but actually earned less. I've been on different schemes depending on how well team performs. It's always changing and I think it is discretionary dependent on my managers mood *Not a job if you're money hungry as there are too many limitations in place. If you do well then management often...

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    Advice to Management

    *Get a plan that works and stick to it *Do more to keep the good people *Looking after your work force is not buying us cakes *Get some inspirational leaders back instead of over promoting people with little or no experience around us. 12 months as a senior or team leader does not mean you can run a team *I did like my job at first but had to leave as the role became unbearable, was given no proper incentives and...

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    Pulse (UK)2016-11-27
Found 107 reviews