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Rackspace Reviews

Updated 20 February 2018
1,244 reviews

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3.5
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Joe Eazor
39 Ratings

1,244 Employee Reviews

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Pros
  • Great Work Environment, substantial remote workforce, excellent work/life balance (in 85 reviews)

  • Great culture and the employees are amazing (in 109 reviews)

Cons
  • Some major changes to work life balance without your input (in 32 reviews)

  • Incompetent middle-management pits employeees against one another as opposed to fixing problems (in 64 reviews)

More Pros and Cons

  1. "Online Sales Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Online Sales Executive in Hayes, England
    Current Employee - Online Sales Executive in Hayes, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Rackspace full-time (Less than a year)

    Pros

    A really great culture.
    Cool office and benefits, including free breakfast, gym, healthcare etc.
    Lots of opportunities to learn and progress!

    Cons

    Not many cons, a genuinely enjoyable place.
    Pay is usually a little below industry average.

    Advice to Management

    Keep up the good work.


  2. Helpful (1)

    "Good start to career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Rackspace full-time

    Pros

    Good sales training. Get given solid understanding of the IT industry.

    Cons

    Not the most 'grown up' management style.


  3. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Rackspace (Less than a year)

    Pros

    very good working environment.

    Cons

    nothing so far, everyone is inteligent!

    Advice to Management

    Keep doing what you are doing!


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Shame the company is under senior level changes"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Service Delivery Manager in Hayes, England
    Former Employee - Service Delivery Manager in Hayes, England

    I worked at Rackspace full-time (More than a year)

    Pros

    Great culture. Excellent employees who go above and beyond for both colleagues and clients.
    Benefits

    Cons

    Salary
    Progression
    Losing great rackers
    Worry about culture change
    Losing fanatical support due to many great employees leaving.


  6. "Good company, Great techs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Linux Systems Administrator in Hayes, England
    Former Employee - Linux Systems Administrator in Hayes, England
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Rackspace full-time (More than 3 years)

    Pros

    Loads of really well experiences techs all over the company, direct management can mostly be flexible, does depend on the manager of course,

    Cons

    SLT seems a bit lost on where it should go and seems to focus on short term wins
    some managers can restrict your movements if they do not like you

    Advice to Management

    not much tbh, stop making tools for the sake of have tools, looking at star wars themed ones


  7. Helpful (3)

    "Great place to skill up"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Linux Systems Administrator in Hayes, England
    Former Employee - Linux Systems Administrator in Hayes, England
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Rackspace full-time (More than 5 years)

    Pros

    - Engineering and support teams are full of excellent techs. The technical standards are high so you're always learning from your colleagues.
    - Great culture of mentorship on the support teams I worked on, lots of senior techs willing to help you learn and managers supporting you taking time to attend training etc. Strong on boarding, and continuous feedback on your work makes personal growth really easy, lots of opportunity for promotion and taking on more senior roles/responsibility on the teams I worked for.
    - Company really does seem to have the right intentions with regard to work/life balance, perks and taking care of employees. The benefits package is great and the office in the UK has plenty of amenities.
    - Now that company is private again they seem to be getting back to the original focus on core products and less attention being paid to just churning out quarterly results. Long term investment in a single strategy will hopefully pay off in the future.
    - Basically everyone I worked with was smart, driven and fundamentally nice. If you have even the slightest desire to learn and advance your technical career you'll be afforded plenty of opportunities to do so.

    Cons

    - Management at a senior level in the UK isn't great. There's a real 'old boys' network where those closest to senior execs get promoted constantly and are not up to the task.
    - That leads to an excess of 'middle managers' where people get stuck unable to move up the chain and so end up having positions at the same lateral level created for them ending up with too many middle managers. The benefit is they tend to not be bad managers, so you'll probably end up with a good line manager, but their effectiveness is reduced because there's so many of them and they have no real ability to make changes as a result.
    - Company has historically not focused on support teams enough, they like to make sweeping changes of work patterns, or not invest enough in support. That leads to burnout and people leaving and an inability to fill their roles with equally senior techs.

    Advice to Management

    - Now that you don't have to play the stock market game just stick to one long term strategy for a while, this will pay off better in future.
    - Look at internal promotion strategy, it doesn't look great when your senior executives are promoting their close personal friends into other senior roles. Really ensure that if this happens the people being promoted have good feedback from a variety of peers and other business segments otherwise it's very discouraging and transparent what's happening.
    - Make sure you prioritise tech support teams. They are after all your primary product, the happier they are the better they will work and the more talent you can attract into those teams.


  8. Helpful (2)

    "Great Company if you stick with it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Development Consultant in London, England
    Former Employee - Business Development Consultant in London, England

    I worked at Rackspace full-time (More than 5 years)

    Pros

    Great Brand
    Strong benefits as an employee
    Great Customer Base - if you can get the right accounts

    Cons

    Rackspace Sales is all about Tenure & who you know
    Once you get in the door its hard to get a promotion or pay increase
    False 'Culture'

    Advice to Management

    PRomote from within and dont just look after the people that have been there the longest


  9. Helpful (2)

    "Senior Manager, Service Delivery"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Rackspace full-time (Less than a year)

    Pros

    Culture, team, values, perks. great place to work and really take care of you. lots of friends and family work there.

    Cons

    undue pressure on teams. culture is changing and some senior managers/directors are poor leaders and just look at the numbers. Not the growing company it used to be.

    Advice to Management

    focus on the whole picture not just the figures. Get rid of NPS and charge all personnel the be responsible for customer engagement and experience not just service delivery


  10. Helpful (3)

    "Still a good company, but needs some work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Hayes, England
    Former Employee - Anonymous Employee in Hayes, England
    Recommends
    Positive Outlook

    I worked at Rackspace full-time (More than 10 years)

    Pros

    The people are without a doubt the best reason to work at Rackspace. People there generally care about each other and look out for each other.
    There are some nice perks in the UK - a decent holiday allowance, onsite gym, free tea and coffee, free cereal and toast for breakfast and a pretty good staff restaurant.
    The office is pretty cool, too - based in Hayes (not the most salubrious area, but up and coming thanks to CrossRail), they had an office built for them and have kitted it out in a very cool way. Bean bags, comfy chairs, a quiet room, an old Mini Cooper that can be used as a mini (literally) meeting room, a slide between the first and ground floors, and a profusion of Nerf guns (keep your wits about you to avoid getting hit in the face!). It's a good, collaborative environment.

    Cons

    Since being purchased by a private equity company in 2016, the focus has (unsurprisingly) been on cutting costs, so they made a number of redundancies across their global offices in 2017 - this has impacted the culture somewhat as a large number of longer tenured staff were among this number.
    Your progression within the company isn't always down to your ability - there is a degree of cronyism at work in promotions, but to be fair, this occurs in many businesses. This has meant though that there are some people in senior positions that are unsuited to management roles, resulting in some staff leaving the business.
    Work / Life balance is talked about a lot, but is really just lip service. The culture is very much a work hard / play hard type thing. Staff feel the need to get in early, stay late and work from home to be seen to be Fanatical, and management don't do enough to stop this.

    Advice to Management

    Rackspace is still a great place to work, but be more mindful of why people are leaving of their own accord, and think about senior management positions more before filling them from internal applicants. Ensure that positions go to the people best able to not just do the job, but also motivate and retain staff.
    Look more closely at work/life balance, and lead from the top down - encourage staff to go home to their families and stop working evenings and weekends just to be seen to be Fanatical.


  11. Helpful (3)

    "Don’t make my mistake"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Rackspace full-time (More than a year)

    Pros

    Can earn good money
    Going to Hayes makes you appreciate where you live
    Lots of toilets
    Some great people, especially technical

    Cons

    Work life balance extremely poor, endless reporting/meetings to justify managers roles, hypocrisy and brown nosing common place and huge turnover of staff. Lots of good people have gone to work for AWS, Google, MS. Although they have tried to copy Google’s culture it’s seems putting a slide in the office is overshadowed by politics which have destroyed moral.

    Advice to Management

    Hire professionals from outside the company whom are actual leaders.


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