Rackspace Reviews | Glassdoor.co.uk

Rackspace Reviews

Updated 21 March 2019
1,426 reviews

Filter

Filter


3.3
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Rackspace CEO Joe Eazor
Joe Eazor
118 Ratings

Employee Reviews

Sort: PopularRatingDate

Pros
Cons
More Pros and Cons

  1. "Great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Rackspace full-time

    Pros

    Great experience to be had here

    Cons

    Cant think of any right now


  2. "Service Delivery Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Delivery Manager in Hayes, England
    Current Employee - Service Delivery Manager in Hayes, England
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Rackspace full-time (More than a year)

    Pros

    Great team to work with, great company culture, really enjoy my job here.

    Cons

    There is the lingering feeling of doubt across the company as to Rackspace's future and our plan as we move from dedicated hardware to the cloud.

  3. "Lots of opportunity... Many great things, however there are also many that need improvement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead Engineer
    Current Employee - Lead Engineer
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Rackspace full-time (More than 5 years)

    Pros

    Good team spirit. Quarterly team outings (fun budgets). Opportunity for exposure to lots of technologies. Have some of the best technical people I have ever worked with. Is a literal breeding ground for talent

    Cons

    Some management are great, others can be immature (for their position). Some people hide in the shadows of those around them. Company needs to ensure products are suitable for enterprise use at launch not 18 months later.

    Advice to Management

    There is uncertainty about the company future amongst the ranks - if this was cleared up it would reduce peoples fear and reduce attrition


  4. Helpful (1)

    "Service Delivery Manager III"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Delivery Manager in Hayes, England
    Current Employee - Service Delivery Manager in Hayes, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Rackspace full-time (More than 3 years)

    Pros

    Great company with great benefits

    Cons

    The vision is not clear to the staff

    Advice to Management

    Treat all rackers evenly, and make opportunities equal.


  5. "Nice"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - SDA-II
    Current Employee - SDA-II
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Rackspace full-time (More than a year)

    Pros

    Work-Life-Balance. Nice atmosphere, WFH option

    Cons

    Nothing Yet. Seniors are nice and Helpful.

    Advice to Management

    Keep up the good work!


  6. Helpful (1)

    "Not the same as it was"

    StarStarStarStarStar
    • Culture & Values
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Disapproves of CEO

    I have been working at Rackspace full-time

    Pros

    Still has the good culture, now encouraging you to work from home if helps with family life

    Cons

    Once you are working in a role, they dont like to promote you within, you are best leaving the company, for 6 months the apply again and they will take you back with a lot more money than you would of got if you got promoted.. dont make sense to me!!!


  7. "finance analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Analyst in Hayes, England
    Former Employee - Financial Analyst in Hayes, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Rackspace full-time (More than a year)

    Pros

    -great team
    -company facilities (gym, restaurant)
    -fun budget

    Cons

    -long hours
    -didn't have a process in place
    -too many meetings

  8. Helpful (2)

    "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Hayes, England
    Former Employee - Sales in Hayes, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Rackspace full-time (Less than a year)

    Pros

    Car parking, good canteen, lots of nice people outside of sales.

    Cons

    Small percentage of sales people doing well have been there a long time. They are a web hosting company. 5-6 toxic people in sales and seniority seems to be based on nothing other than tenure.
    Losing high percentage of deals to more organised and agile competition.
    Revolving door of sales people, many of whom seem to leave on their own accord.
    The company have no USP other than ‘fanatical support’

    Advice to Management

    Out with the old, toxic people, in with the new.


  9. Helpful (3)

    "Good and bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Manager in Hayes, England
    Former Employee - Senior Manager in Hayes, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Rackspace full-time (More than 3 years)

    Pros

    Rackspace Paid me well and gave me some good years. I was in Marketing and worked on some interesting projects with talented and friendly people. A lot of people did live "the values" but then they do in lots of companies and I don't believe this is special to Rackspace... but Rackspace was special (for me). The sense of fun and building something in a collaborative way was fun and rewarding. It was a start-up mentality for a time.

    Cons

    A lot of reviews mention cronyism and whilst I managed a few years without this impacting me (my ability to deliver value and work on interesting projects )it did impact me in my final year. That was frustrating. We got a leader who didn't know what he was doing and would not listen. He restructured/hired without help. A lot of people left around then and projects that would have added value came to a standstill.

    There was a political game being played whilst I worked at Rackspace; like something out of The Prince or Game of Thrones. I have heard this is no longer the case which is good as that was distracting and not healthy.

    Advice to Management

    Promote people with ability, not your mates to Director/Head of/GM ;)


  10. Helpful (11)

    "From Hero to Zero - A true tragedy story"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in London, England
    Former Employee - Manager in London, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Rackspace full-time (More than 8 years)

    Pros

    So many great things between the years of 2007 and 2013 but then it went down hill to inside politics and too many selfish leadership immaturities

    Cons

    Very much a “who you know” club as opposed to earning promotions and recognition based on merit. This was not the case in the early years at all.

    Advice to Management

    The selfish focus and clouded judgement of leaders who have been in the company so long have turned the company into a call center. What the company represented and what every employee believed in is now no more. Such a tragedy

    Rackspace Response

    28 Jan 2019 – Global Talent Brand Manager

    Hi Racker - we're sorry to hear that you left with a disappointing experience. Rackspace rewards and recognizes our people with merit & promotions for job performance & results in a consistent way... More