Rackspace Reviews | Glassdoor.co.uk

Rackspace Reviews

Updated 18 May 2018
1,296 reviews

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3.5
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Joe Eazor
63 Ratings

1,296 Employee Reviews

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Pros
  • Great Work Environment, substantial remote workforce, excellent work/life balance (in 85 reviews)

  • Great culture and the employees are amazing (in 113 reviews)

Cons
  • Some major changes to work life balance without your input (in 32 reviews)

  • Incompetent middle-management pits employeees against one another as opposed to fixing problems (in 64 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (1)

    "BDC"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Rackspace full-time (More than 5 years)

    Pros

    Relevant offerings and great culture

    Cons

    Processes and tools are cumbersome at times

    Advice to Management

    Keep up the good work


  2. "Online Sales Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Online Sales Executive in Hayes, England
    Current Employee - Online Sales Executive in Hayes, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Rackspace full-time (Less than a year)

    Pros

    A really great culture.
    Cool office and benefits, including free breakfast, gym, healthcare etc.
    Lots of opportunities to learn and progress!

    Cons

    Not many cons, a genuinely enjoyable place.
    Pay is usually a little below industry average.

    Advice to Management

    Keep up the good work.

  3. Helpful (1)

    "Changing landscape in New Business"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - New Business Acquisition in Hayes, England
    Current Employee - New Business Acquisition in Hayes, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Rackspace full-time (Less than a year)

    Pros

    Recognition across the Leadership team that Acquisition needs the most focus and leadership team is now tasked with helping across all areas of the business

    Alliances with 3rd party clouds growing stronger and driving incremental opportunity

    Rackspace continues to expand out SaaS capability with acquisitions of RelationEdge and Tricore

    Account teams and acquisition teams are starting to work closer together for the benefits of clients

    Cons

    Business is changing fast and everyone has to move at pace to keep up

    The account teams are very successful and need strong mentality to join the acquisition team and start from scratch and build strong pipeline

    Advice to Management

    Continue and execute the move towards new business acquisition as this will ensure a positive future.

    Continue delivering fantastic support to our customers which results in such strong growth


  4. Helpful (1)

    "Great company and great people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - BI Developer in London, England
    Former Employee - BI Developer in London, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Rackspace full-time (More than 3 years)

    Pros

    This company is all about its people. The culture is amazing and the people working there truly take company values into account. I had many experiences where high level management took the time to listen to my thoughts and opinions even though I was in an entry level role.

    Cons

    The recent acquisition may change the culture in the future.


  5. Helpful (3)

    "Stable job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Rackspace full-time (More than 8 years)

    Pros

    The only good thing about it is that it's a fairly stable job.

    Cons

    Everything else is below standards.


  6. Helpful (5)

    "Avoid At All Costs!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Development Consultant in Hayes, England
    Former Employee - Business Development Consultant in Hayes, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Rackspace full-time (More than a year)

    Pros

    Credit to construction company for the design and layout of the office.
    Credit to the canteen for offering semi decent choices for lunch.

    Cons

    Firstly if you're considering joining and are a credible and enthusiastic individual seek employment elsewhere. The sales floor is run by mediocre management who strive on KPIs and internal meetings.

    Let me break it down:
    Almost 70% of your time is spent in internal meetings.
    10% of your time is spent trying to locate technical resource.
    10% of your time is thinking how this business is still operating as it is.
    10% of your time is spent thinking, are Rackspace just becoming a "sell everything reseller"?
    Rackspace are starting to literally sell everything and anything they have lost the USP they once had years ago....
    It is an office based role, expect zero work flexibility, do not get up from your chair and leave before 5:30pm as the clock watchers will log an absence report!

    Management -
    If you're part of their clique you'll stand above everyone else.
    I would class some of their ethos as way below standards and they're in no way team players if it doesn't suit them
    It does need a change of direction and leadership you cannot have management with long tenure driving a company going through rapid change......They will only change when their pockets stop being lined.

    Marketing -
    Pushing out messaging via marketing on your linked in with the same regurgitated content where you're scored to show how much share and where you sit on a leader board..... EVERYONE SHARES THE SAME STUFF WHERE IS THE DIFFERENTIATOR GUYS!
    Sponsor large vendor events where minimal effort is required to arrange anything and they wonder why the leads are so low.
    Most of the marketing team have left or are moving on.

    Technical -
    If you manage to locate someone then fine.
    Typically hard process to align resource, lack of enthusiasm and management complain they're over worked....... given they're one of the only teams that work from home I find it hard to believe.
    They have a handful of good technical resource and on last count a couple of project managers.
    Do not expect to challenge for big transformational projects as they have no experience in this area.

    All in all I cannot stress enough if you're considering interviewing here be aware the pay is below par and the environment is incredibly toxic and incredibly passive aggressive.

    Intern Scheme -
    There isn't one unless you want to see in a telemarketing team answering lead inquiries.... Go to a proper company with a successful graduate programme.

    Advice to Management

    no words other than .... time to move on.


  7. Helpful (3)

    "Recetn changes"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Hayes, England
    Current Employee - Anonymous Employee in Hayes, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Rackspace full-time (More than 5 years)

    Pros

    The people you work with are pretty good.

    Cons

    The budget fro training has been stopped.
    Personal development time has been stopped.
    Micro management and ridiculous hoops have been introduced at the same time major issues aren't addressed.
    Head count is moving to the US in order to wind down the UK office to avoid paying UK employees redundancy.
    Managers don't really care if you have interviews or if people leave.

    Advice to Management

    At least pretend you're not looking after your own interests and not make so obvious when you throw your teams under a bus. How does all this relate to becoming a destination employer for techs? As a service company what services are you going to sell with under skilled demoralised techs?

  8. "Rackspace"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Hayes, England
    Current Employee - Anonymous Employee in Hayes, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Rackspace full-time (Less than a year)

    Pros

    Culture, Salary, People, Documentation, W/L balance

    Cons

    Corp, People, Country, Fluctuation, Managerial structure


  9. "Cloud Engineer II"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cloud Engineer in Hayes, England
    Current Employee - Cloud Engineer in Hayes, England
    Recommends
    Positive Outlook

    I have been working at Rackspace full-time (Less than a year)

    Pros

    Flexibility with setting up decisions and put that into work
    Freedom
    People
    environment
    technology
    technology

    Cons

    lack of growth within the team or other teams
    routing work
    no career opportunities
    micro manage
    avg salary
    avg salary


  10. Helpful (4)

    "Dreadful Experience - AVOID at all costs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Hayes, England
    Former Employee - Sales in Hayes, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Rackspace full-time (More than 3 years)

    Pros

    Office ok (but this is Hayes, not Shoreditch)
    Fun if it’s your first job. Don't bother if you're experienced.
    Restaurant good and quarterly Rackstar fun if you are one of the "chosen few"

    Cons

    Dreadful senior leaders - cliquey laddish culture; micro managers with little relevant experience. Long-tenured people need to be churned (toxic and weak).
    Office based sales like a call centre (clocking in/out like a factory) - zero flexibility to work remotely. Think "The Office" or worst call-centre experience
    No diversity - most female sales have left to be replaced by male clones; female leaders only hiring men.
    Support isn’t what it was - very weak PS proposition and heavy use of 3rd parties.
    Massive redundancies in Tech Support and centralisation to the US.
    Massive brain drain to so-called partners - AWS, GCP and Google.
    Fake culture hiding behind false values and weak HR team.
    Apollo rumoured to be touting Rackspace FOR SALE - questionable future.

    Advice to Management

    Leave - you’re dreadful at the top.
    Leave if you’re in the middle - you’ll be bullied mercilessly


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