Rackspace Reviews | Glassdoor.co.uk

Rackspace Reviews

Updated 14 August 2018
1,328 reviews

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3.4
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Joe Eazor
69 Ratings

1,328 Employee Reviews

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Pros
  • "Great Work Environment, substantial remote workforce, excellent work/life balance" (in 85 reviews)

  • "Great culture and the employees are amazing" (in 113 reviews)

Cons
  • "Lack of work life balance for those in 24/7 roles" (in 33 reviews)

  • "Incompetent middle-management pits employeees against one another as opposed to fixing problems" (in 64 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (2)

    "BDC"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Rackspace full-time (More than 5 years)

    Pros

    Relevant offerings and great culture

    Cons

    Processes and tools are cumbersome at times

    Advice to Management

    Keep up the good work

    Rackspace Response

    2 Jul 2018 – Global Talent Brand Manager

    Thank you for your positive thoughts. As Rackspace continues to evolve we promote re-thinking how we do things as a company, and how we ensure that every aspect of our organization is set up for... More


  2. "Great people and work environment"

    StarStarStarStarStar
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Hayes, England
    Current Employee - Anonymous Employee in Hayes, England

    I have been working at Rackspace full-time (More than 5 years)

    Pros

    People are amazing here, culture really exists not just a marketing material.

    Cons

    Systems & Tools could be improved

    Rackspace Response

    6 Aug 2018 – Global Talent Brand Manager

    The unique culture of Rackspace is grown and nurtured by fantastic Rackers like you! If you have ideas regarding our systems and tools, please send that feedback to rackerexperience@rackspace.com

  3. Helpful (1)

    "Recent Changes Ruining a Formally Excellent Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Linux Systems Administrator in Hayes, England
    Former Employee - Linux Systems Administrator in Hayes, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Rackspace full-time (More than a year)

    Pros

    Very smart colleagues, and everyone is quite willing to assist.

    Cons

    There have been a number of changes that have been made, which have truly ruined the company.


  4. Helpful (3)

    "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Rackspace full-time

    Pros

    If your mate works in management your in. Has some great long term Rackers who try their heart out for the company.

    Cons

    Cronyism is off the scale in this place. Managers seem to last anything between 3-12 months then crack under the pressure and leave. In 3 years i had 9 managers, very hard to continually change your working style to suit your managers taste. Rackspace is split into two companies, those in sales and the rest of Rackspace. If you work in sales you won't really experience the fun place that you see on LinkedIn

    Advice to Management

    Try and sit it out a bit longer


  5. "AWS Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    I have been working at Rackspace full-time

    Pros

    People and the company culture

    Cons

    no cons at the moment

    Rackspace Response

    6 Aug 2018 – Global Talent Brand Manager

    Awesome! Thanks, Racker!!


  6. Helpful (4)

    "Avoid if in sales.."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Hayes, England
    Former Employee - Sales in Hayes, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Rackspace full-time (Less than a year)

    Pros

    Some great technology and platform capabilities, a good brand and the work environment is nice in a dress-down, beanbag and wannabe cool kinda way.

    Cons

    In sales - and in particular in new business (in the UK) the culture is one of the most cliquey, back-stabbing, inner-circle and two-faced that I've ever worked in. The old guard are 'in' and get the best leads and a blind eye turned to the rules of engagement and the rest have to wonder what they were employed to do sometimes.

    Advice to Management

    It's a dreadful shame guys.. Such great technical capabilities marred by an environment that is so passive aggressive, unpredictable and badly managed. I'm not surprised to hear from recruiters that they struggle to get candidates for Rackspace UK sales, nor to see such incredibly high staff churn.


  7. Helpful (1)

    "Changing landscape in New Business"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - New Business Acquisition in Hayes, England
    Current Employee - New Business Acquisition in Hayes, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Rackspace full-time (Less than a year)

    Pros

    Recognition across the Leadership team that Acquisition needs the most focus and leadership team is now tasked with helping across all areas of the business

    Alliances with 3rd party clouds growing stronger and driving incremental opportunity

    Rackspace continues to expand out SaaS capability with acquisitions of RelationEdge and Tricore

    Account teams and acquisition teams are starting to work closer together for the benefits of clients

    Cons

    Business is changing fast and everyone has to move at pace to keep up

    The account teams are very successful and need strong mentality to join the acquisition team and start from scratch and build strong pipeline

    Advice to Management

    Continue and execute the move towards new business acquisition as this will ensure a positive future.

    Continue delivering fantastic support to our customers which results in such strong growth

  8. Helpful (1)

    "Great company and great people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - BI Developer in London, England
    Former Employee - BI Developer in London, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Rackspace full-time (More than 3 years)

    Pros

    This company is all about its people. The culture is amazing and the people working there truly take company values into account. I had many experiences where high level management took the time to listen to my thoughts and opinions even though I was in an entry level role.

    Cons

    The recent acquisition may change the culture in the future.


  9. Helpful (7)

    "Recetn changes"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Hayes, England
    Current Employee - Anonymous Employee in Hayes, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Rackspace full-time (More than 5 years)

    Pros

    The people you work with are pretty good.

    Cons

    The budget fro training has been stopped.
    Personal development time has been stopped.
    Micro management and ridiculous hoops have been introduced at the same time major issues aren't addressed.
    Head count is moving to the US in order to wind down the UK office to avoid paying UK employees redundancy.
    Managers don't really care if you have interviews or if people leave.

    Advice to Management

    At least pretend you're not looking after your own interests and not make so obvious when you throw your teams under a bus. How does all this relate to becoming a destination employer for techs? As a service company what services are you going to sell with under skilled demoralised techs?


  10. Helpful (6)

    "Stable job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Rackspace full-time (More than 8 years)

    Pros

    The only good thing about it is that it's a fairly stable job.

    Cons

    Everything else is below standards.


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