Rackspace Reviews | Glassdoor.co.uk

Rackspace Reviews

Updated 15 October 2018
1,358 reviews

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3.5
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Rackspace CEO Joe Eazor
Joe Eazor
82 Ratings

1,358 Employee Reviews

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Pros
Cons
  • "Some major changes to work life balance without your input" (in 33 reviews)

  • "Incompetent middle-management pits employeees against one another as opposed to fixing problems" (in 64 reviews)

More Pros and Cons

  1. Featured Review

    "Customer Obsessed and Incredible People"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in San Antonio, TX (US)
    Current Employee - Senior Manager in San Antonio, TX (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Rackspace full-time (More than 8 years)

    Pros

    Vision is unchanged: to be recognized as a world-class service company
    Team-based Culture that promotes ownership
    Pushes decision making to those working daily with customers
    Leaders who are regularly thinking about improving customer experience and driving employee engagement
    Opportunity for those willing to put in the work

    Cons

    Culture can seem 'wide-open' which doesn't work for those wanting very clear, scripted, organized work environment
    Can lead to change fatigue if communication is unclear

    Advice to Management

    Keep learning and finding ways to improve the customer experience (listen to those supporting customers each day!)
    Continue ramping up the communications to employees

    Rackspace Response

    17 Sep 2018 – Employee Experience Analyst

    Your feedback is greatly appreciated and so is your service to the company. Thank you for being a promoter of Rackspace!


  2. "Great place and great people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Facilities Manager in London, England
    Current Employee - Senior Facilities Manager in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Rackspace full-time (Less than a year)

    Pros

    Dedicated leadership, great culture, fantastic offices, sense of shared goals

    Cons

    None so far its a great place to work

    Rackspace Response

    10 Sep 2018 – Employee Experience Analyst

    Thank you for your feedback, Racker!

  3. "Great place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Solutions Engineer in London, England
    Current Employee - Senior Solutions Engineer in London, England
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Rackspace full-time (More than a year)

    Pros

    Great inclusive place to work. Good training given and career progression. Good work/ life balance

    Cons

    Not very high pay increases with promotions.


  4. "Confusion"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Rackspace full-time (More than a year)

    Pros

    Decent salary, some good engineers around

    Cons

    Poor mid management, confusion after Datapipe acquisition, poor sales performance. Generaly speaking the comapy looks in decline


  5. Helpful (1)

    "One of the best companies to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Systems Administrator in London, England
    Former Employee - Systems Administrator in London, England

    I worked at Rackspace (More than 3 years)

    Pros

    Interview went well, pretty straight-forward.
    Lots of activities to get involved in apart from work - Rack Gives Back, an amazing way of helping the community. GreenHouse to name a few.
    Culture is awesome. This is for the UK office. Very friendly people.

    Cons

    You can find favoritism in every corporate world so nothing new if it exists here. People get promoted just because they are really good with their managers. It's bit obvious.

    Advice to Management

    Try to avoid favoritism and set, if not common, proper goals for your peers. Be transparent.


  6. "Network engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Good benefits
    Flexible working hours

    Cons

    Specific team for everything
    Too many employees no room to grow


  7. "Changing company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Hayes, England
    Current Employee - Anonymous Employee in Hayes, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Rackspace full-time (More than 8 years)

    Pros

    Rackspace has a good reputation and historically was a great company to work for.

    Cons

    Lots of changes which are not necessarily in line with the companies core values

  8. "Data center Technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Dat Center Technician in London, England
    Current Employee - Dat Center Technician in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Rackspace full-time (More than a year)

    Pros

    Great company to work for with great benefits

    Cons

    there is much to highlight or say

    Rackspace Response

    30 Aug 2018 – Employee Experience Analyst

    We work hard to offer world-class, competitive benefits for our Rackers. It is great to hear that you think the same. Thank you for being a Racker!


  9. Helpful (3)

    "Recent Changes Ruining a Formally Excellent Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Linux Systems Administrator in Hayes, England
    Former Employee - Linux Systems Administrator in Hayes, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Rackspace full-time (More than a year)

    Pros

    Very smart colleagues, and everyone is quite willing to assist.

    Cons

    There have been a number of changes that have been made, which have truly ruined the company.

    Rackspace Response

    24 Aug 2018 – Employee Experience Analyst

    We appreciate your service while at the company and are happy that you experienced one of the true magics of Rackspace, the Rackers. While yes, the company has seen many changes throughout it's... More


  10. Helpful (6)

    "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Rackspace full-time

    Pros

    If your mate works in management your in. Has some great long term Rackers who try their heart out for the company.

    Cons

    Cronyism is off the scale in this place. Managers seem to last anything between 3-12 months then crack under the pressure and leave. In 3 years i had 9 managers, very hard to continually change your working style to suit your managers taste. Rackspace is split into two companies, those in sales and the rest of Rackspace. If you work in sales you won't really experience the fun place that you see on LinkedIn

    Advice to Management

    Try and sit it out a bit longer

    Rackspace Response

    31 Aug 2018 – Global Talent Brand Manager

    Thank you for taking the time to share your experience with us. We strive to have an internal environment that balances work and play for ALL Rackers. This feedback has been shared with the internal... More


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