Rank Group Reviews | Glassdoor.co.uk

Rank Group Reviews

Updated 16 March 2019
169 reviews

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2.9
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Rank Group Chief Executive John O’ Reilly
John O’ Reilly
11 Ratings

Employee Reviews

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Pros
  • "Excellent work life balance (best i have had in any company)" (in 16 reviews)

  • "The senior management knows everyone's names and it feels much more like a family than any other gaming company I have every worked in" (in 11 reviews)

Cons
  • "Some senior management in particular Grosvenor leaders do not live the new values resulting in people leaving" (in 11 reviews)

  • "structure benefits work life balance work flow" (in 6 reviews)

More Pros and Cons

  1. "Middle Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Rank Group full-time

    Pros

    Huge opportunity to drive change given previous relaxed culture around delivery. Friendly environment and people showing they want to deliver even though partners hold us back

    Cons

    Senior leadership team do not appear aligned or even fail to understand the need for change given the honestly crap ability to deliver anything in the past, from projects to financials. They are causing the toxic environment and need to buck up

    Advice to Management

    Believe in your people, sort out your partners and motivate people to succeed ...


  2. "Things are getting better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Rank Group full-time (More than 3 years)

    Pros

    Improvements in company culture are being take seriously at last

    Cons

    Company culture has suffered in the past few years with teams blaming each other and back bitting

    Advice to Management

    Continue to work on culture, bring teams together rather than pitching against each other. Director level has a huge part to play in the negative culture or recent years

  3. Helpful (3)

    "Used to be so good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Rank Group full-time (More than 3 years)

    Pros

    For the most part, 95% of people I worked with who weren’t senior level were some of the nicest people I’ve ever had the pleasure of working with, incredibly talented and passionate about their work and contribution to the organisation.

    - Nice modern office environment with spacious break out areas

    - On site gym

    - Free on-site parking (when you managed to find a space!)

    - The RASCALS social club always had some nice events that were fun to attend

    Cons

    - I worked for Rank for around 4 and a half years, when I joined it was whilst the previous CEO was in charge and the environment in Maidenhead under his tenure was great. When he left and the current one came in, the atmosphere changed almost overnight. Complete lack of communication on business as a whole.

    - The ‘values’ are completely for show and just make the company stationary look nice, majority of the management don’t ‘live them’

    - Rank like to promote that its ‘safe to speak up’ in head office. It’s actually only safe to speak up if your views and opinions are in line with those of senior management/executive committee - voice your true opinion at your own risk.

    - Plenty of backstabbing from people who brown nose management and directors to improve their own career/position, throwing their ‘friends’ under the bus without any hesitation in the process.

    Advice to Management

    If members of the exec committee bothered to take their heads out of their arses for five minutes to communicate and engage more with the people who are working for them, you might be able to improve the toxic culture the current regime has created.


  4. "Operations Manager Marketing ( Digital & Retail)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rank Group full-time (More than a year)

    Pros

    nice offices
    nice colleagues
    benefits

    Cons

    remote
    trainig & progresses
    flexible working


  5. "Ineffective Senior Management in IT"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Rank Group full-time (Less than a year)

    Pros

    - Some nice people

    Cons

    - Bullying by technology Suppliers
    - Senior Management within IT ineffective in dealing with Suppliers
    - Generally unpleasant working environment

    Advice to Management

    - Handle your Technology Suppliers better - they may be operating in a niche market with little competition, but that's no excuse for bullying of Rank staff, and poor delivery.


  6. Helpful (1)

    "Casino operations manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Rank Group full-time

    Pros

    The units team ethos is great and everyone pulls together

    Cons

    The people at the top have no idea about the industry and how it should be ran, hence the recent restructuring which has led to hundreds of job losses


  7. "Rank"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I have been working at Rank Group full-time

    Pros

    Good management team on site.

    Cons

    Lack of casino experience in senior roles.

  8. Helpful (2)

    "Bullying Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing in Maidenhead, England
    Current Employee - Marketing in Maidenhead, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Rank Group full-time (More than 3 years)

    Pros

    Nice office, good location. Close to the shops

    Cons

    If you want to work as they did 50 years ago this is the place for you! Some senior directors (only a couple but enough to have impact across the organisation) who swear and shout at their staff. Managing people by fear! No-one can make a mistake otherwise they fear their role will be made redundant! Values completely lost. Constant rounds of redundancies where people are walked off the grounds. The company wants to transform but not considering the people in doing this. It’s all about the numbers.

    Advice to Management

    Treat people how you would like a family member of yours to be treated.


  9. Helpful (1)

    "A career building company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Fraud Specialist in Sheffield, England
    Current Employee - Fraud Specialist in Sheffield, England
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Rank Group full-time (More than a year)

    Pros

    Very good company to work for, especially considering all the hard work they put towards the people and teams (digital side of the busoness)

    Cons

    With the new european financil crisis (thanks to the exit of the european market) the company is reviewing the size of the offices and cut expenses as much as possible to survive this caos (they are, in the end, an entertainment company....if people have less money, they spend less)

    Advice to Management

    Take advantage of the people you have, communicate more and make the departments interdependable of each other.

    Rank Group Response

    16 Jan 2019 – Director of Corporate Communications and Investor Relations

    Thank you for your positive feedback. I note your advice to management and I'm pleased to say communication and breaking down departmental silos are a key focus for us over the coming months... More


  10. Helpful (5)

    "Staring down the barrel."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Casino Manager in Manchester, England
    Former Employee - Casino Manager in Manchester, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Rank Group full-time (More than 8 years)

    Pros

    Unfortunately they have all gone. All of the benefits offered to team have slowly been ebbed away as they living wage has risen.

    Cons

    A company that has lost its direction.

    Advice to Management

    A very sad place to be right now, A company that had great years when it had a vision and direction from the top, that has gone since Phil Urban left, they never managed to replace with someone that could guide them through the purchase of Gala, In hindsight the company was not ready in structure to take on a competitor.

    Over 500 redundancies, upper management that can't stop the income and attendance slide. 10% less people year after year. Bringing in people from outside of gaming that do not know or trust the long serving GM's. It is now a race to the bottom in cost cutting. Nobody has been safe from Head office all the way down to the cleaners.

    Team, customer, shareholder used to be the Mantra, Now it is cut, cut, cut. With little or no thought behind decisions. It all started with changes at the top. You knew when HR people that had been around for 20 years decided it was time to go, it was going to be the end.

    Mecca Bingo is a dying business, and gambling in a land based location is quickly following. They are calling it "fit for future" but in reality it is making cuts while it can, closures will be next.

    It won't be long until there is some kind of take over. The current owner has had his money and will more than likely be looking for an exit. Fortunately I was one of the lucky ones to take a redundancy payment and get out, the morale is rock bottom and there were people in tears at being made to stay and work!