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Rank Group Reviews

Updated 20 April 2018
145 reviews

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3.5
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145 Employee Reviews

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Pros
  • Excellent work life balance (best i have had in any company) (in 16 reviews)

  • The senior management knows everyone's names and it feels much more like a family than any other gaming company I have every worked in (in 11 reviews)

Cons
  • Some senior management in particular Grosvenor leaders do not live the new values resulting in people leaving (in 11 reviews)

  • structure benefits work life balance work flow (in 6 reviews)

More Pros and Cons

  1. Featured Review

    "Engaged and Entertained"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Lead in Maidenhead, England
    Current Employee - Team Lead in Maidenhead, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Rank Group full-time (Less than a year)

    Pros

    My work is interesting and I feel my output is related to the company's success
    My boss listens to me and explains when something is currently not workable or encourages me when it is
    The people are wonderful - I've yet to meet someone I didn't like. Its a real United Nations!
    The office is great and very convenient. It has free parking and access to both shops and greenspace. "Walking meetings" in the park are a fab idea.
    The company really goes out of its way to make staff feel valued. HQ is small enough to let you get to know most people but big enough to be dynamic.
    There is a lively charity scene if you want to get involved. I didn't expect a gaming company to be so caring towards its clientele.
    There are lots of 'lifers' here. Every celebration features folks who have been here for 20 years or more. Its definitely encouraging.

    Cons

    Sorry, really nothing to report!

    Advice to Management

    Keep it up! This is the best company I've worked for since 2000.

    Rank Group Response

    6 Oct 2017 – Chief Executive

    Hi there,
    Thank you for such a positive and enthusiastic review - it is great to read. Having said that I think there is plenty more we can and will do to make Rank a great place to work. And I... More


  2. "Data Scientist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Fun, new offices, fast pace environment

    Cons

    Beurocracy, difficult stakeholders, no parking spots

    Advice to Management

    Be cool

    Rank Group Response

    14 Nov 2017 – Corporate Communications Manager

    Thank you so much for your positive note - we are trying our best to be 'cool'!
    We have our Christmas jumper day coming up soon so that will be entertaining, and we will be sharing those photos on... More

  3. "Good flexibility for Part-Time workers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Poker Room Dealer in Sheffield, England
    Former Employee - Poker Room Dealer in Sheffield, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Rank Group part-time (More than a year)

    Pros

    The company quickly recognized I was adept in role I was applying for and gave me the job straight away, increasing my responsibility quicker than most others.

    Th company also had great flexibility for their part-time workers, I was able to change my schedule regularly depending on my University and sport commitments.

    Cons

    Pay rates just below the market average.

    Advice to Management

    Pay employees a fraction more and you will end up with more qualified people to to the job- I ended up working with many people who struggled with the english language.


  4. Helpful (2)

    "Just another call centre"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Champion in Sheffield, England
    Current Employee - Customer Champion in Sheffield, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Rank Group full-time

    Pros

    Pays better than any other call centre in Sheffield. Bonus relatively easy to achieve. That’s about it for the positives.

    Cons

    No work life balance. Shifts are crap.
    Policies constantly change.
    Communication between departments is none existent.
    If your face fits you’ll do great. Some people can do no wrong. Turn up when they want do absolute minimum and still get opportunities not offered to genuine people who work hard.
    Claim not to be another call centre but they are.
    Waste money on pointless crap to make the office look trendy then tell staff they can’t afford to hire people.
    Skeleton staff at weekends when it’s busier.
    Most calls are angry customers cause nothing works
    Staff are told they cost money and business interested in profit
    Say they want to help you develop but nothing comes of it

    Advice to Management

    Stop empty promises


  5. Helpful (4)

    "Do not recommend!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Rank Group part-time

    Pros

    New building, Spacious free tea and coffee.

    Cons

    Terrible management, people are spoken down to. 2 weeks training was a waste of time doesnt help on floor. You are left alone on very first day and ignored and avoided. The people who seem welcoming and positive when you start are the one's who do not want to know once you start. I left the job after 3 weeks as the pressure and attitude of management was shocking!

    Advice to Management

    Please do not treat your staff as children in school. Your team leaders have no people skills and do not know how to communicate with staff. I have worked in customer service for 13 years and never had an issue like this in any other job.


  6. "Customer Service Agent point of view"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Rank Group full-time

    Pros

    It was a really fun industry to work in and the office culture was of a relaxed nature.

    Cons

    Not a lot of opportunities to progress forward within the company


  7. Helpful (4)

    "Heads in the sand requires strong coffee to wake up"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Maidenhead, England
    Current Employee - Project Manager in Maidenhead, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Rank Group full-time (More than a year)

    Pros

    Rank workers at the coal face dealing with customers in casinos and bingo units are amazing. They keep our company alive.

    Cons

    Mid level management and their directors in the IT side of the company are unaware of the terrible impact they have on morale.

    Advice to Management

    Get HR to sit with teams on the first floor to monitor bullying or over the top banter and attend random meetings to stop the directors blagging their way through the day stealing or stifling hard working projext Manager ideas and placing the deserved credit with their preferred sycophants.

    Rank Group Response

    13 Apr 2018 – Group HR Director

    Many thanks for your post, and whilst we are delighted that you recognised some positives with regards to our amazing teams, we are equally disappointed that you feel management are having a negative... More

  8. "Good company, somewhat disjointed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Approves of CEO

    I have been working at Rank Group full-time

    Pros

    Good company
    Mostly good people
    Great new offices
    Good social network

    Cons

    Company still feels quite disjointed retail to digital
    Very traditional company, hierarchical organisation which can stifle ideas/innovation/motivation with middle management politics
    Traditional delivery approaches with waterfall projects, little agile present, many blinkered projects with little focus on the product

    Advice to Management

    Continue to drive towards modern ways of working, forget some of the old methods, don't keep doing things because they've always been done like that. Experiment, be bold, and allow others to be bold for you - empower the people that work for you and don't allow them to be mired in the red-tape.


  9. Helpful (3)

    "Poker Dealer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Manchester, England
    Former Employee - Anonymous Employee in Manchester, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Rank Group full-time

    Pros

    - it's easy to get hired

    Cons

    - bad internal structure in the company
     - no reason to develop and progress
     - highly skilled team members who put in the extra effort are unappreciated
     - all benefits and bonuses were recently removed


  10. Helpful (2)

    "Friendly place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Maidenhead, England
    Current Employee - Anonymous Employee in Maidenhead, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Rank Group full-time (More than a year)

    Pros

    Diverse and friendly people.
    Nice office space and working environment.
    Senior management and CEO are approachable.
    Good opportunities to get involved with a wide range of work and interact with stakeholders across the business.

    Cons

    Not much in the way of personal development/coaching/training but that might be just me.
    Tools and systems can be frustrating, process ad hoc.
    Pay and reward strategy unclear and seems to be mostly discretionary/not necessarily performance related.


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