Real Deals Media Reviews

Thank you for your feedback and for giving us the opportunity to respond to the issues you raised: New starters - Thanks to our strong revenue growth and recent investment, we are a rapidly growing team (>50% FTE growth in two years). As a result, a significant portion of our staff are new hires. We see our expansion as an exciting opportunity to work as part of an ambitious, like-minded team who share a growth mindset and are bought into the prospect of scaling our business. However, in conjunction with our expansion, we also recognise the importance of recognising and rewarding our best talent. We believe this is reflected by the fact that a third of our team members have been with us for over 2 years. CRM & lead gen: We as a leadership team will hold our hands up and acknowledge that our old CRM was not providing the team with the support they needed. This is why in the last month, we invested in the implementation of Hubspot across the entire business. To complement this implementation and further support lead generation, we have also invested significantly in multiple high-quality data sources. Our office: We offer a flexible working package with staff being able to split time between their home and our office. We encourage teams to establish core days in the office so they are able to sit together, bounce ideas around and learn from one another. We actively discourage the team from using the communal WeWork spaces as we believe it undermines these benefits and negatively impacts the atmosphere in the office. Commission structure: We’re sorry that you feel the communication around your commission structure wasn’t clear. Each Sales team member has an explicit commission structure including targets and expectations built around their respective roles. These targets often include a combination of annual targets and short term projects to ensure that team members are incentivised to earn commission throughout the year. However, in light of your feedback and to ensure there is no ambiguity in the future, we will review how this structure is communicated to new starters. Inbox visibility: Managers do not have access to, nor do they monitor their team’s inboxes. However, as in most businesses, the IT team is able to perform a backend audit in an instance where performance is a concern. This has only been done once and was conducted as an absolute last resort.

Thank you for taking the time to provide this review. We are always striving to improve the experience for everyone in the company and are committed to regular, industry-benchmarked salary reviews in addition to our recently implemented bonus scheme that enables employees to benefit financially when the company succeeds. Through this, our training and professional development opportunities, and our benefits offering, we aim to support and ensure fair pay for all team members as they develop in their roles.