Research Now SSI Reviews | Glassdoor.co.uk

Research Now SSI Reviews

Updated 16 August 2018
419 reviews

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3.1
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Research Now SSI CEO Gary Laben
Gary Laben
62 Ratings

419 Employee Reviews

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Pros
  • "SSI was amazing - with the flexibility in scheduling and having the ability to work from home with a laptop/ a cellphone" (in 21 reviews)

  • "The culture is fun and work-life balance is great" (in 18 reviews)

Cons
More Pros and Cons

  1. "High pace high interest"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in London, England
    Current Employee - Director in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Research Now SSI full-time (More than a year)

    Pros

    Interesting job: seeing the full market research process
    Fast pace

    Cons

    Merger integration not very transparent on some topics


  2. "Good place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Project Manager in London, England
    Current Employee - Senior Project Manager in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Research Now SSI full-time (More than 3 years)

    Pros

    Friendly environment
    Training
    Flexible working hours and work from home

    Cons

    Long working hours
    Salary could be better

  3. "Need Transparency and actually care for staff"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Research Now SSI full-time

    Pros

    Lovely friendly colleagues
    free fruit
    drinks Friday

    Cons

    Management only care about themselves, despite promising to keep employees informed there is a distinct and perhaps deliberate refusal to be open and transparent. Redundancies etc..


  4. "Great while it lasted"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    No opinion of CEO

    I have been working at Research Now SSI full-time (More than 3 years)

    Pros

    Atmosphere, benefits, team, culture

    Cons

    Hours, more hours, and then when you think you're done, more hours

    Advice to Management

    Try to remember that part of enjoying work is going home at night


  5. "Good structure. USA over controlling"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Research Now SSI full-time

    Pros

    Local teams and management

    Cons

    The USA should stick to the UsA only


  6. "Recent merge with RN is a big worry for everyone"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Development Director in London, England
    Current Employee - Client Development Director in London, England
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at Research Now SSI full-time (More than 5 years)

    Pros

    this is from perspective of last 5 years, but things are about to change
    Fairly flat structure, great people and no egos, good technology and no unnecessary processes, great culture, people go home on time .

    Cons

    virtually no benefits
    all functions apart from sales and operations are based in North America
    not generous with pay increase - in fact super stingy
    not much room for career progression

    Advice to Management

    invest in people 's development and benefits


  7. "Awesome people!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Research Now SSI full-time (More than 3 years)

    Pros

    Great people to work with, social, vision, culture. Fast paced environment and with opportunities available to progress.

    Cons

    As all global companies with many locations sometimes it feels as if the communication gets lost.

    Advice to Management

    Communicate more concerning the strategy and changes to the employees.

  8. "Account Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England
    Current Employee - Anonymous Employee in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Research Now SSI full-time (More than 5 years)

    Pros

    People, social, product, vision, culture

    Cons

    Salary, vision, investment, people management, career progressions


  9. "Finance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in London, England
    Former Employee - Project Manager in London, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Research Now SSI full-time (More than 5 years)

    Pros

    Brilliant people and was a fantastic atmosphere in the London office - was a privilege to be a part of the team as the company exploded in growth. Will be surprised if I ever find another job as satisfying as the time at RN.

    Cons

    As the company grew, it became more mature, corporate and lost a bit of the fun.


  10. Helpful (4)

    "Many great years at RN, and now is the right time for me to move on"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England
    Former Employee - Anonymous Employee in London, England
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at Research Now SSI full-time (More than 5 years)

    Pros

    Research Now enabled me to change my career and start again, not a lot of companies can offer such a smooth transition and a fantastic career path. Of course you have to work hard, this is one of the core values "Work Hard, Play Hard." Poor reviews of RN I've seen on Glass Door include concerns about limited growth and development opportunities, which is nonsense. You can clearly see the employees who work hard and go above the safe boundaries of their job description are rewarded and do progress inline with their career aspirations.

    The benefits are great, there is a comprehensive pension and healthcare plan, a lot of training opportunities including funding for professional qualifications plus working from home and flexible working opportunities. You can get funding support for your season ticket and a new benefit is that everyone gets their birthday day off! Plus there is free fruit, drinks/snacks and socialising every 2nd Friday, a gym, free milk/tea/coffee and the reception staff often provide treats or fun games during holidays like Easter eggs, advent calendars and ice creams in the summer.

    There is a real open door policy in EMEA and when management say come and speak to me, they absolutely mean it. There is no stuffy hierarchy in London. Everyone is friendly, I've made some life long friends at RN.

    The opportunity to travel for work if your job requires it of course. Meeting staff from different countries was such a bonus for me, to learn about their culture and the way they work.

    A relaxed dress code, jeans and jumpers - I'm going to miss that!

    I had a lot of autonomy in my role, and that might be in part due to my excellent manager. It allowed me to be creative and think out of the box and try new things which made my work challenging and dare I say it, sometimes fun!

    Cons

    Managers are often promoted due to longevity in the organisation, regardless of their skills as a leader. It's precisely the managers who need training the most who don't come to it. There are many great managers at RN but there are also a few who are too comfortable with their position and salary. They can't seem to accept the world is changing and that they need to continue developing their skills to be great leaders. The affects of these poor managers is one of the key contributing factors towards the sad and exhausted culture which is threatening to grow at RN.

    US control. This is truly the one aspect of working at RN that I could never come to terms with. RN is a US owned company, I get it - and subsequently all the decisions are made in the US with very little (if any) input from other regions. It got better at one time, but recently the tightening of the reigns has become much worse. Control! Everything needs to be controlled, it seems that there isn't much trust in the talents and intelligence of employees outside of Plano.

    Advice to Management

    Involve key stakeholders in decisions that affect their teams/region from the very beginning. Seek feedback and take your time when implementing new systems or processes. RN has always had a tendency to rush things out the door to band aid problems, which invariably causes new/worse problems.
    None of the big initiatives I was ever a part of had a designated project manager, someone who takes full accountability for the success of these projects and for their failure. When their is no accountability, there is no buy-in, people don't care and roll out's fail or become much harder to complete then they should.

    Implement a mid-manager level group of employees in EMEA who actively go out to the business and understand the pain points and how to make the culture in EMEA strong and positive like it used to be.


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