Reynolds American Reviews

Updated 27 Jun 2020

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3.3
64%
Recommend to a Friend
67%
Approve of CEO
Reynolds American President and CEO  Ricardo Oberlander
Ricardo Oberlander
124 Ratings
Pros
Cons
More Pros and Cons
  1. Helpful (3)

    "Account Manager - look elsewhere"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Account Manager 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Reynolds American full-time for more than 5 years

    Pros

    Not many currently looking at what other companies offer. Here are some : -Flexible schedule -Personal Gas -Masters Degree reimbursement -Car wash stipend -

    Cons

    Plenty of cons; -Poorly paid versus the competition -Workload of 2017 - Home Office is completely out of touch with the reality in the field. -Promotion structure - expect you to put your life on hold for a phone call and 30 days notice to move. No say at all in where you go. They expect your whole family to up and move their life for an average pay increase - Promotion process - you are at the mercy of management individuals who may have spent 1 or 2 days with you. Many are reluctant to promote. - Company hiring externally when many employees are ready for Promotion. - Company cares more about diversity statistics over hiring the right person. - Management cannot handle any type of challenging or criticism but expect TMs to take ALL feedback and implement without question. - Rigid progression path - not everyone wants to go the route RAI has mapped out. Be flexible not everyone wants to be a DM. Give the opportunities for varied career progression. - Technology in the company and given to employees is terrible. The job takes longer daily because of the poor technology. Get it right and spend money on a proper IT department! - Your career depends solely on having a good DM or KAM. If you don’t get this you will never get promoted

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  2. "Good"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Intern - Hourly in Winston-Salem, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Reynolds American full-time for less than a year

    Pros

    Focused on development of employees

    Cons

    It is a tobacco company

  3. "Great Company to Work For"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Division Manager in Chicago, IL
    Recommends
    Positive Outlook

    I have been working at Reynolds American full-time for more than 10 years

    Pros

    Best thing is the family work culture where everyone helps support and develop each other and all are driving towards the same company goals. You are you own boss for the most part in Trade Marketing- you're given the goals and have the ability to drive and run your own business unit. I always thought of all my positions as like running a sole Proprietorship (your Org Unit), just operating it inside the bigger company guidelines. Especially for those not sure exactly what they want to do coming out of college (like I was), it's provided a career of challenges, professional development and training. The opportunities are endless if you have the talent and passion to excel and challenge yourself, promotes from within almost always. Work life balance is all up to you to plan and organize yourself well. Solid comp package and benefits plus a company vehicle.

    Cons

    Public perception that the industry is over, actually it's a very predictable business model that's still very profitable. Learning how to not let all the negative industry news, attacks or others opinions about the business bother you. It actually bonds the folks here closer as a family I feel.

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  4. "Great Place to Work. No Room for Advancement if Not Willing to Move"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Territory Manager in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Reynolds American full-time for more than 10 years

    Pros

    I spent 12 years with the company & i honestly enjoyed my time immensely. The starting pay is low but after a few years your salary becomes more reasonable. Excellent benefits & a company car. The company has extensive training & mold employees well. The people who work here are great & it is a family atmosphere. A very fun place to work. Its a great place for a recent college graduate to start a career. Career growth if you are willing to move several times.

    Cons

    There is no room for growth if you are not willing to move across the United States. Talented employees stay in the same role forever even when everybody in the region knows their talent because they cant move. Lately home office seems to be disorganized & communication is confusing & then changed a week after

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    Reynolds American Response

    June 19, 2020

    Thank you for taking the time to leave a review and for your 10+ years with the company. We're glad to hear that you enjoyed your time with us.

  5. Helpful (1)

    "Good entry level position for recent college grads to get sales experience"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Territory Manager 
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at Reynolds American full-time for more than 5 years

    Pros

    The benefits that they offer are very good (Health, Dental, Vision, Life, 401K match up to 6%, company car with fuel covered for only $175/month). Additionally, they do have a solid training program to help set you up for success in your territory. Also, you will get experience as it relates to getting comfortable with presenting to customers and consumers.

    Cons

    Since BAT took over the company a few years ago, the culture seemed to change. When I first started with the company, territory managers were truly empowered to own their assignment, and felt valued by upper management. Nowadays, there isn't as much flexibility to the position. Everything is decided about how you're going to perform your job from upper management ( the amount of calls you'll be expected to make per day, which stores should be visited more than 1 time per month, and CE goals have been adjusted to where they're now quarterly instead of annual goals). If you happen to have a manger who micromanages on top of the company now going in this direction, it makes life miserable for territory managers who were hired into a completely different culture. Another factor that is negatively influencing morale among the territory managers is that vacant assignments are taking so much longer to be filled by the company. This is a result of a change a couple of years ago, since BAT took over, where they look to fill positions locally so that they can save themselves some money by not paying to relocate a new hire into that territory. Great for the company, but terrible for the territory managers in the division of that vacant territory who have to all help cover it for however many months it takes them to find a local person to hire. This extra work comes in addition to covering their own assignment too, and there isn't even a temporary pay increase to account for this increased workload while the company takes their time hiring someone to save themselves some money. With this local based hiring occurring now, you would think that would mean that you could advance with the company locally for those interested in doing so. That is not how it works though, you have to have a willingness to relocate to other areas of the country to even by considered for promotion above the territory manager level. As a result, many talented people are not even eligible for promotion, and people who are less prepared for the promotion get promoted instead.

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  6. "Phenomenale Company to Work For"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Territory Manager in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Reynolds American full-time for more than a year

    Pros

    Benefits are amazing, company vehicle, flexible work schedule.

    Cons

    Constant change, company is forever advancing so it may not be a good suit for someone who is looking for consistency.

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    Reynolds American Response

    June 19, 2020

    We appreciate you taking the time to leave a review. We believe our employees are phenomenal! The tobacco industry is transforming, which means we're in the midst of change, and while this does pose challenges, it's an exciting time for us as a company.

  7. "High Performing Culture"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Territory Manager in Fayetteville, AR
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Reynolds American full-time for more than 8 years

    Pros

    A lot of autonomy, company car for personal use, annual bonus, the benefits are good especially the 401(k) matching. If you like influencing people and selling then this is a good job to have. The portfolio of products we market is diverse and continuing to expand. The company seems to value diversity and I believe they're earnestly trying to provide equal opportunities for everyone.

    Cons

    The annual bonus can vary significantly from year to year depending on how the company performs. Compensation hasn't kept up with the amount of responsibilities management has put upon us over the years, even after the recent compensation restructuring that saw salaries improve across the board. If you're wanting to advance, be prepared to be mobile. Your advancement opportunities are limited to how willing you are to move.

  8. "Finance"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Financial Analyst in Winston-Salem, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Reynolds American full-time for more than 3 years

    Pros

    a good place to work, flexible

    Cons

    not a lot of opportunity for growth

  9. Helpful (2)

    "Great benefits, Fun job"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Territory Manager 
    Recommends
    Positive Outlook

    I have been working at Reynolds American full-time for more than 10 years

    Pros

    Benefits are amazing- company car, 401K match, health insurance., etc. Company pulls out all the stops when traveling. Opportunities to advance but you will wear many hats in the process.

    Cons

    Transparency is at a minimum. Objectives change without much notice, lofty goals. If you get a good manager, the job is fantastic. The company was bought out by BAT and is less people oriented.

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  10. Helpful (7)

    "Here is the bottom line"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Territory Manager 
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at Reynolds American full-time for more than 5 years

    Pros

    The biggest allure of Reynolds is two parts: pay/benefits and work-life balance. 1) Pay/Benefits: After becoming a TM III, you make a $64,000 base salary, alongside a 20% bonus, a company car and unlimited gas. These three items are the top 3 attractive qualities of this organization. 2) Work-Life Balance: The other part that is positive is that this role is exceptionally easy. You are a gas station merchandiser that threatens termination of contracts (IE money) to gain leverage over our retailer partners. After your first year, if not sooner, you will be able to do your job in less than 30 hours a week.

    Cons

    The cons list unfortunately runs long but I'll summarize to the most pertinent parts: Talent development, career opportunities, complacent management and it's culture. I want to preface this by saying these cons are the rule, not the exception. My experience is a conglomerate of multiple different regions, several division managers, and a network of peers who have had similar experiences. 1) Talent Development: The organization likes to say it develops talent, but unfortunately, it really does not. It does an excellent job of offering a boisterous amounts of online videos (called CBTs) but the problem lies in the fact that most of the division managers, who are in charge of developing talent, are a relic of a previous era. They generally do not have business acumen, selling skills, or even ability to coach in general. This is problem #1. 2) Career Opportunities: The timeframe for a promotion from a TM to AM is anywhere between 3 years and 7 years. With the average skewing probably closer to 6. The problem lies in the fact that even despite their recent restructure, Project Propel, most division managers have been in role for over 20 years. I'd say more than half of all division managers are tenured lifers. This has clogged the funnel exceptionally. In addition, there are extremely limited opportunities outside of trade and those don't exist until after Key Account Manager. 3) Complacent Management: Division Managers/Key Account Managers who have been in the role for sometime are, for a lack of a better term, horrendously unqualified both in capability and a lack of willingness to actually develop employees. Some simply do it for the paycheck. Most are just poor at identifying talent. They were probably good 20 years ago but they have not had to fight for their roles anytime recently. 4) Culture: All of these issues are really symptoms of a poor culture; a culture that values yes-men (and women!). Trade needs far fewer reps, far fewer DMs than even Project Propel is targeting. The reality is that quality supersedes quantity by a far margin. One great rep calling on 200 stores would be far more beneficial than four average reps calling 50 stores each. The bloated nature of Trade brings in poor quality reps who eventually become poor quality DMs. This leads to poor performance reviews, poor succession reviews, a yes-person culture, constant attrition and inevitable deterioration of company morale and productivity.

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