Reynolds American Reviews | Glassdoor.co.uk

Reynolds American Reviews

Updated Nov 3, 2019

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3.1
56%
Recommend to a Friend
61%
Approve of CEO
Reynolds American CEO  Ricardo Oberlander
Ricardo Oberlander
101 Ratings
Pros
Cons
  • "At busy times work life/balance can become a pattern(in 42 reviews)

  • "My biggest qualms with RJRT is that without Territory managers the company would be sunk(in 36 reviews)

More Pros and Cons
  1. Helpful (3)

    "Account Manager - look elsewhere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Account Manager 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Reynolds American full-time for more than 5 years

    Pros

    Not many currently looking at what other companies offer. Here are some : -Flexible schedule -Personal Gas -Masters Degree reimbursement -Car wash stipend -

    Cons

    Plenty of cons; -Poorly paid versus the competition -Workload of 2017 - Home Office is completely out of touch with the reality in the field. -Promotion structure - expect you to put your life on hold for a phone call and 30 days notice to move. No say at all in where you go. They expect your whole family to up and move their life for an average pay increase - Promotion process - you are at the mercy of management... individuals who may have spent 1 or 2 days with you. Many are reluctant to promote. - Company hiring externally when many employees are ready for Promotion. - Company cares more about diversity statistics over hiring the right person. - Management cannot handle any type of challenging or criticism but expect TMs to take ALL feedback and implement without question. - Rigid progression path - not everyone wants to go the route RAI has mapped out. Be flexible not everyone wants to be a DM. Give the opportunities for varied career progression. - Technology in the company and given to employees is terrible. The job takes longer daily because of the poor technology. Get it right and spend money on a proper IT department! - Your career depends solely on having a good DM or KAM. If you don’t get this you will never get promoted

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    Advice to Management

    You have to change the Promotion structure. What is the timeframe and options candidates may have? It’s time for so many DMs to go, plenty that are just picking up a pay check and taking a position of somebody who is wanting to progress through the company.

    Reynolds American2017-12-27
  2. Helpful (5)

    "Great place with a hiccup or two..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Administrative Coordinator in Winston-Salem, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Reynolds American full-time for more than 5 years

    Pros

    Great culture, facilities, environment, employee benefits, employee perks, resources, tools necessary for you to do your best work and on and on...

    Cons

    Still a bump in the road every now and then- You may have a boss that is still from the old days, still a card carrying member of the good ol boys club, in which case you will be working for a wolf in sheep’s clothing. Outwardly, they appear to be progressive and collaborative when in actuality, they are threatened (insecure) about staying in their position of authority and entitlement. The organization will always... protect its own (the higher up the chain, the more protection).

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    Advice to Management

    If you’re going to say you’re transparent, be transparent. If you say you’re diverse and equal, be diverse and equal, otherwise, your entire mission is hypocrisy.

    Reynolds American2019-10-21
  3. Helpful (1)

    "The Dark Cloud of Incompetence Has Left - Come All, Join All"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Account Manager - SAN Francisco in San Francisco, CA
    Recommends
    Negative Outlook
    No Opinion of CEO

    I have been working at Reynolds American full-time for more than 8 years

    Pros

    -Nice Benefits -Good Work/Life Balance -Flexible Work

    Cons

    -Working in Tobacco Industry / Slow Industry -Limited Opportunities for Advancement (Forced Relocation) -Director creates the culture one operates within (for good or bad)

    Advice to Management

    The San Francisco Region for years was once considered the cesspool of incompetence, negligence, and exceedingly poor core values. This could directly be attributed to the senior management in place as the culture created was not one of meritocracy but a crass version of a good ol' boys club. A hunger for inflated metrics driven from the top in San Francisco led to comprised values and behaviors (which senior... management simply looked the other way). Consistent diatribes on employees conceived from the top of the region created not only a hostile work environment but a low morale culture at best. Fortunately, senior management was replaced this year and the culture in San Francisco has completely changed for the better. Previously I would not have recommend others to join this organization based off of the previous administration, however if someone is looking for a place to start their career there is something special being built in the San Francisco region. There is a big difference between management and leadership - effective managers do things right, leaders do the right thing. Leadership has finally arrived to a snake-bitten region with morale at higher levels even in a tough legal environment. Continue to review the performances of not only TMs, AMs, DMs, KAMs but more importantly that of Senior Directors who directly set the culture of a region.

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    Reynolds American2019-11-03
  4. "Great Place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Scientist 
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Reynolds American full-time for more than a year

    Pros

    Flexible work hours Great Compensation and benefits

    Cons

    Industry is in flux Change in company

    Reynolds American2019-10-21
  5. Helpful (1)

    "Stable company with solid pay."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Territory Manager 
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at Reynolds American full-time for more than 5 years

    Pros

    The company has fantastic benefits and the expectations are low for their employees.

    Cons

    The company does not promote based on merit at all.

    Reynolds American2019-11-01
  6. Helpful (9)

    "Old boys club operating in 2019"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Manager in Winston-Salem, NC
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I have been working at Reynolds American full-time for more than 10 years

    Pros

    Culture can be great which is based on your division manager. Company car is a great perk (minus the $175 month cost).

    Cons

    The company has not changed its promotion process in the last 30 years! In order to move up they want you to relocate in order to go from TM -AM. Even if there is an opening available where you currently work, for some reason “the old boys club culture” wants you to prove you self my uprooting and doing the same they did. The issue I have with this is that it seems it’s more important to “earn your stripes” by... moving, rather than promoting the right talent I spend a decade at the company, and have moved 2 times for promotions, only to find out that other CPG companies don’t make you move this much, and can still be successful. Additionally, RAI only promotes from within the company. This is great for current employees, but by choosing this strategy the are alienating so much senior level talent doing amazing things. All because they do not have tobacco experience? Again, this goes back to my point that although RAI seems quite progressive on the surface, deep down it’s still an old boys club culture. To truly make it, you have to move 4-5 times and prove that you can endure that, versus your work results. My best advice to anyone at RAI: take their incredible training and implement those learnings at another company.

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    Advice to Management

    Stop the outdated promotion process. I understand that working in new markets gets you diverse experience, but it’s not an end all be all. Also remember that this is big tobacco, in order to retain and keep talent you should look at hiring from the outside. There are many directors at RAI brining in 300-400K a year not having impact. Just because they moved 5 times should not mandate them a leadership role . Bring... in new perspectives at higher levels. The best thing I ever did was take the top notch training and apply to another CPG company, and it’s been the best move ever. Also, I didn’t have to move 3 times!

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    Reynolds American2019-10-19
  7. "Great Company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Recommends
    Positive Outlook
    No Opinion of CEO

    I worked at Reynolds American

    Pros

    -Great people -Great company culture - Great leadership team in the area I was in -The company stresses the importance of the TM role and you can have a great career and retire very comfortably in that position. -Great work/life balance. Management entrust that you are performing in your position. Not a whole lot of stress by management as long as you are executing on the initiatives. -Absolutely should be... considered one of the best companies you can work for. Made the wrong decision leaving. -The company invest in sales training that helps you in your everyday life.

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    Cons

    -Little chance of advancement if not mobile. Just the nature of a global company. -The TM role can get monotonous each day going in and out of convenience stores but that is the nature of the position. -The company changed the pay structure after I left but at the time with the TM top out on salary and no upward mobility it left in a place for no more growth financially. Still a comfortable living depending on... location.

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    Advice to Management

    -Involve the TMs in local chain meetings and decisions as the tenured TMs are the constant in their territories as AMs are usually in the position for a short term. -Allow some opportunities for the TMs to get out of the field and do other projects from time to time.

    Reynolds American2019-10-15
  8. "Overview"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Disbursements in Winston-Salem, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Reynolds American full-time for more than a year

    Pros

    Flexible Excellent salary Work environment

    Cons

    Flexible Long hours Worn out

    Reynolds American2019-10-15
  9. "Great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Territory Manager 

    I worked at Reynolds American full-time for more than 3 years

    Pros

    Very flexible autonomy of daily schedule.

    Cons

    Store managers and owners can be difficult to work with.

    Reynolds American2019-09-28
  10. "Retired after over 40 years with RJR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Tm3 in Mount Pleasant, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Reynolds American full-time for more than 10 years

    Pros

    Training you receive is the best . Empowerment to make decisions using the tools provided . There are 2 types of decisions the right and the wrong , but the only bad decisions is to not make a decision. If you are looking for advancement the oppitunity is there for you. Benifits are good , vacation , car and health

    Cons

    More upside the down . Have lost good people in the past waiting to be promoted.

    Advice to Management

    Keep up the good work and continue to look to the future

    Reynolds American2019-09-20
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