Reynolds American Reviews

Updated 5 May 2021

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2.8
42%
Recommend to a Friend
31%
Approve of CEO
Reynolds American President and CEO Guy Meldrum
Guy Meldrum
58 Ratings
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Cons
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Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
  1. Helpful (3)

    "Account Manager - look elsewhere"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Account Manager 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Reynolds American full-time for more than 5 years

    Pros

    Not many currently looking at what other companies offer. Here are some : -Flexible schedule -Personal Gas -Masters Degree reimbursement -Car wash stipend -

    Cons

    Plenty of cons; -Poorly paid versus the competition -Workload of 2017 - Home Office is completely out of touch with the reality in the field. -Promotion structure - expect you to put your life on hold for a phone call and 30 days notice to move. No say at all in where you go. They expect your whole family to up and move their life for an average pay increase - Promotion process - you are at the mercy of management individuals who may have spent 1 or 2 days with you. Many are reluctant to promote. - Company hiring externally when many employees are ready for Promotion. - Company cares more about diversity statistics over hiring the right person. - Management cannot handle any type of challenging or criticism but expect TMs to take ALL feedback and implement without question. - Rigid progression path - not everyone wants to go the route RAI has mapped out. Be flexible not everyone wants to be a DM. Give the opportunities for varied career progression. - Technology in the company and given to employees is terrible. The job takes longer daily because of the poor technology. Get it right and spend money on a proper IT department! - Your career depends solely on having a good DM or KAM. If you don’t get this you will never get promoted

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  2. Helpful (32)

    "Unsustainable Work Environment"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Territory Manager 
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Reynolds American full-time

    Pros

    Salary Bonus Benefits 401 K - 9% Company Car

    Cons

    It is unfortunately an unsustainable working environment bordering on a toxic work environment. I wish I was a disgruntled, agitated, or frustrated employee. The following review could be then discounted as an emotional response to a culture change that BAT is attempting to institute. However, I have been an above the bar performer 3 out of the last 7 years. In fact, I even agree with most of BAT's commercial strategy. We are doing initiatives that have been long overdue for market leadership. The unfortunate reality is that BAT is putting an excessive amount of pressure on RAI trade employees. They are either doing this by design in an attempt to remove employees or they are mismanaging the organization beyond repair. Either way, BAT does not value the well being of its employees. I wish my peers and the management the very best, I truly do. But with an impending menthol ban, increased volume declines, and expected restructuring, it's hard to see a future worthwhile at BAT.

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    Reynolds American Response

    April 11, 2021Employer Brand, Lead Manager

    Our employees are our greatest asset. We strive to provide our employees with an environment that each person feels heard. We appreciate your review.


  3. Helpful (21)

    "Stay Away! You have been warned!"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Territory Manager 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Reynolds American full-time for more than 5 years

    Pros

    The benefits are the only pro to this job.

    Cons

    This company discriminates! I worked for this company for over five years and couldn't transfer into other roles. I had great work performance so that wasn't the case. I watched this company develop a reverse affirmative action program which discriminates on white males, males, and people who are older workers. It is truly sickening! This company is dishonest and will act like they care about employees which is total bull. All this company cares about is money!! They care nothing about employees. The workload is unrealistic and stressful. The pay is not great in relation to the expectations and workload. You have to pay $175.00 out of your check for the company vehicle. This company will tell you that they will move you after one year of service. This is not true! You will stay wherever your moved at the first of your hire. This company DOESN'T promote from within. This company would rather hire someone who knows nothing about the industry rather than promote those who know what they are doing. It truly shows! The Territory Manager role is a college graduate revolving wheel. People hired will stay six to eight months on average. They figure out the truth and most leave. I would give this place less than one star if could. Apply with Phillip Morris if you want to work in the tobacco industry! They have better pay, nicer vehicles, and care about their workers.

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  4. Helpful (38)

    "A once great company burning to the ground."

    1.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Manager 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Reynolds American full-time

    Pros

    Health Care 401k You get Maternity and Paternity leave

    Cons

    This was once an organization that inspired its employees to be the best. The company cared about us and we cared about the company. We worked hard for the organization because we trusted and valued our leadership team. We wanted this company to succeed. And we worked hard to help it be the leader in the industry. Since BAT has taken over the culture shift has changed significantly. It has been made clear this executive leadership does not care about its employees or the customers. Plans are being thrown together at all levels and shoved down to the field. There’s no time to put together a plan to present to our customers. No time to build a strategy on how to tackle initiatives in the market. This company is on the verge of imploding. As a long time employee, it’s disheartening to see this organization self destruct because the executive team doesn’t care about its people, the customers or quite frankly the Reynolds organization. There are many examples of this organization not treating its people well. I could list them, but all you have to do is scroll. And don’t be fooled by the positive reviews - they usually “encourage” interns and Global Grads to review on the exciting times with the company on social media. These aren’t a true assessment of how they treat their employees.

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  5. Helpful (5)

    "Too much, non stop"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Territory Manager III in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Reynolds American full-time for more than 3 years

    Pros

    Flexibility, good amount of vacation, company car

    Cons

    Way too much work for the pay off, customers are rude, management refuses to pushback on upper management

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  6. Helpful (33)

    "Never thought I would be posting this review"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Manager 
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Reynolds American full-time for more than 10 years

    Pros

    Benefits- 401k, maternity/paternity leave Vacation continues to build over time Flexibility / manage your own time

    Cons

    Employee morale Confused and upset customers Frequent changes Senior leadership team isn’t listening Reduced bonuses and merit increases Honestly, I never thought I would be writing this review. I’ve had over 10 great years with this company and never even considered working anywhere else. This has all changed over the last year. Most of the recent negative reviews are spot on. Plans change daily, employee morale is the lowest it’s ever been, customers are frustrated, and home office doesn’t seem to care. You basically feel beat down on a daily basis. Whether it’s dealing with unhappy employees, angry customers and complaining peers (all are valid), it’s just not an enjoyable work environment. Everything else on my mind has already been said in previous negative reviews. Most of it is very accurate.

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  7. Helpful (13)

    "Down Hill Slide"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Territory Manager II in Baltimore, MD
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at Reynolds American full-time for more than a year

    Pros

    -Decent pay for the position -Flexible PTO with the right manager -Great/friendly coworkers throughout the company -Industry leading parental leave -Company car -Flexible Schedule when not in initiative push

    Cons

    -Initiatives are pushed back to back to back at an untenable rate -Development can stall based on direct manager -TMs are kept in dark until last minute -New bonus structure is designed to NOT pay out -Folks who've been with the company for years are beginning to drop like flies

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  8. Helpful (27)

    "The. Worst. Ever. (Below 1 star rating)"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Negative Outlook
    Disapproves of CEO

    I have been working at Reynolds American

    Pros

    Pre-BAT , I could write a list of all the amazing things that Reynolds provided to its employees, but since BAT took over there are absolutely none. If you enjoy making powerpoints for market visits to put on a show for executive market visits , while consistently being told you’re not doing a good job, than this place is for you .

    Cons

    Everything. Leadership seems to prioritize their personal hobbies (CO ski trip) around their market visits. I wonder if they truly care about the people they visit at the company, or are more concerned about taking personal company paid trips to US cities while the company breaks their backs trying to set these up for them.

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  9. "Salary"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Account Manager in Denver, CO

    I have been working at Reynolds American full-time for more than 5 years

    Pros

    Pays well. Good vacation and benefits.

    Cons

    Minimal work life balance. High job stress.

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  10. Helpful (11)

    "It pays the bills"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Territory Manager II 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Reynolds American full-time for more than a year

    Pros

    flexible scheduling, company car, good insurance

    Cons

    Every month they pile on more work and expect you to go above and beyond to meet expectations. As soon as you reach a goal they ask how you could have done better and what you are doing for the next one. Everyone feels overworked and when people leave the extra work falls onto the team, not the managers.

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Viewing 1 - 10 of 1,087 Reviews

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