River Island Clothing Reviews | Glassdoor.co.uk

River Island Clothing Reviews

Updated 4 December 2018
408 reviews

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3.1
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River Island Clothing CEO Ben Lewis
Ben Lewis
146 Ratings

Employee Reviews

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Pros
  • "40% staff discount after working a month" (in 115 reviews)

  • "Staff discount, exclusive access to sales, uniform allowance" (in 106 reviews)

Cons
  • "below minimum wage if under 20, 8 hours a week to begin" (in 42 reviews)

  • "Quite long hours and can get very tiring" (in 41 reviews)

More Pros and Cons

  1. "excellent employer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Associate in Milton Keynes, England
    Former Employee - Retail Sales Associate in Milton Keynes, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at River Island Clothing (Less than a year)

    Pros

    amazing 40% employee discount is a pro

    Cons

    no cons at all with working there


  2. "Clique"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Commercial Manager in London, England
    Former Employee - Commercial Manager in London, England
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at River Island Clothing full-time (More than 10 years)

    Pros

    Good Discount and uniform.
    Nice team among the non managers.

    Cons

    Store Managers that have gone on too long

    Advice to Management

    Be a bit nicer, as a person, and a manager.

  3. "lovely atmosphere, decent benefits"

    StarStarStarStarStar
    Former Employee - Sales Advisor in Stirling, Scotland
    Former Employee - Sales Advisor in Stirling, Scotland

    I worked at River Island Clothing part-time (More than 3 years)

    Pros

    Lovely managers, friendly and welcoming atmosphere, decent discount and uniform allowance. I worked there as a student and was very grateful the store manager was flexible on giving me a few weeks of unpaid leave for going home for the summer.

    Cons

    It was a bit slow at times (often on Sundays) and then manic whenever the sale was on, but that's retail for you!


  4. "Great first job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Advisor in Stockton-on-Tees, England
    Former Employee - Retail Advisor in Stockton-on-Tees, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at River Island Clothing part-time (More than 3 years)

    Pros

    Very understanding of students and their inability to work all of the time.
    Great team
    Amazing Career progression
    Hard work is recognised
    Staff Discount

    Cons

    None that i can think of


  5. Helpful (3)

    "River Island"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Assistant in Brighton, England
    Current Employee - Sales Assistant in Brighton, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at River Island Clothing (More than 3 years)

    Pros

    Great place to work, staff were always a good laugh at the Brighton store. Ideal job for uni students. Pay on the lower side (compared to other high street retailers) but staff discount one of the best. Offer <10 hr contracts which is ideal for students.

    Cons

    Unless you've lost a limb, expect to be interrogated upon calling in sick, or made to feel like you're letting the team down for not going in. Pay lower than some other retailers. Not sure if still the case, but "level 2's" (i.e. one above sales assistant, one below manager) get paid about 15p more an hour than the standard sales assistant. This being said, pros definitely outweight the cons if you are just looking for a part time job at uni. If you are pursuing full time career in retail, look elsewhere.

    River Island Clothing Response

    2 Nov 2018 – Recruitment Officer

    Thanks for taking the time to leave a review!


  6. Helpful (1)

    "Not what I expected from what I was told"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    Current Employee - Software Engineer in London, England
    Current Employee - Software Engineer in London, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at River Island Clothing full-time (Less than a year)

    Pros

    - Competitive pay;

    - 50% staff discount (but if you buy online you still pay full price and then get refunded on payday);

    - Nice pension matching - Up to 7.5%;

    - I haven't been bothered by anyone after work hours or expected to stay late;

    - Subsidised canteen (Hanger Lane office only);

    - I've felt under the weather and decided to work from home and that didn't seem to have been a problem (Your experience may vary, though);

    - You'll be using interesting tech if you're a microservices engineer in *some* teams (Go, K8s, etc)

    Cons

    - 3 month, non-negotiable notice period due to high employee turnover (I assume);

    - No probationary period - Once you're in, you're in. I put this as a con because if you don't like it, you *may* be in it 3 months;

    - The engineering team is treated as an IT consultancy by the business, so be ready for what typically bad comes along with that (got to keep the "stakeholders" happy!);

    - You're likely (as an engineer) to spend a lot of your time in business meetings rather than developing yourself technically (writing code, design, etc);

    - Teams don't seem to be empowered to do things, rather the calls come from the higher-ups;

    - Team ownership seems non-existent, apart from when stuff breaks;

    - Software architects, which design projects and take tech decisions for them as well. Usually, they choose managed services from AWS so your job as a Software Engineer is to implement what they tell you to and write glue code between managed services and business logic, which makes your work feel not impactful, underwhelming and uninteresting, in my opinion - You're not working on solving problems, you're just a code monkey;

    - Engineering culture seems to be non-existent;

    - You might be expected to work in both Shoreditch and Hanger Lane offices;

    - Everything bad you'd expect from your typical corporate culture;

    - In the Shoreditch office, there's seemingly absolutely no food provided to you - there is a ziptap and a coffee machine;

    - Working hours are 9:30 am to 5:30 pm and they don't seem flexible;

    - Lunch break is 30 minutes long;

    - My interview process was not very good - They didn't outline key pieces of information that I described above, such as the fact that I'd be expected to be in different offices during the week and what I'd be working on, and they consistently oversold (imo) the position and the culture/environment.

    In conclusion, I found all of these out by myself and wrote them here so you don't have to. If you're a person that doesn't like process, BS or politics, maybe take a miss on this one.

    Advice to Management

    If you want true talent and low employee turnover in this area, start by improving the software building process.

    - Take the power out of the business-people and put it onto the software engineers;
    - Stop with the scrum BS - It's completely unnecessary;
    - Foster good engineering practices;
    - Hire good, caring managers;

    Basically, care about your engineering division and don't treat them as a consultancy you can use to create your software.


  7. Helpful (1)

    "Sales Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Adivor in Burnley, England
    Former Employee - Sales Adivor in Burnley, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at River Island Clothing part-time (More than a year)

    Pros

    Really friendly staff
    always fun while working but can be challenging at times
    40% staff discount after working a month

    Cons

    Sometimes they forget to give you breaks but other than that it was a really good place to work

    River Island Clothing Response

    2 Nov 2018 – Recruitment Officer

    Thanks for your review, glad you enjoyed your time with us!

  8. "Loved my time working at RI"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Sales Advisor in Glasgow, Scotland
    Former Employee - Senior Sales Advisor in Glasgow, Scotland
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at River Island Clothing part-time (More than 3 years)

    Pros

    The relationships made with colleagues
    Staff discount is generous, especially on sale items
    Support from management is always available
    There are usually opportunities for overtime / extra hours which suits the needs of employees
    Pay is decent compared to other retailers

    Cons

    Like any retail job, the festive period is always tough

    Advice to Management

    Continue to support the staff members as the majority of them are giving their all day in day out.

    River Island Clothing Response

    2 Nov 2018 – Recruitment Officer

    Thanks for your review. So pleased you enjoyed your time with us.


  9. Helpful (1)

    "Not what I expected"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England
    Former Employee - Anonymous Employee in London, England
    Doesn't Recommend

    I worked at River Island Clothing full-time (Less than a year)

    Pros

    -big name company to work for

    Cons

    - chaotic and disorganised software delivery process
    - don't treat contractors properly
    - inflexible - ie do not let you work from home and make a fuss if you need to

    Advice to Management

    sort your processes out, redress the balance of uk/non uk staff as the culture is shifting

    River Island Clothing Response

    2 Nov 2018 – Recruitment Officer

    Thanks for your feedback. We take pride in having a diverse mixture of cultures within our teams.


  10. Helpful (1)

    "Great part-time job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Part-time Sales Advisor in Trafford Park, England
    Former Employee - Part-time Sales Advisor in Trafford Park, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at River Island Clothing part-time (More than a year)

    Pros

    -40% staff discount on all clothing and free uniform allowance.
    -Nice staff and supportive managers.
    -Decent job variety e.g. often moved around to different sections/trained in different areas

    Cons

    -Gets very busy during peak times e.g. Christmas and sales.

    River Island Clothing Response

    2 Nov 2018 – Recruitment Officer

    Thanks for your feedback. Are retail teams work so hard during peak trading times and it doesn't go unnoticed. It can be a really busy and demanding time so we thank you for your hard work.