River Island Clothing Reviews | Glassdoor.co.uk

River Island Clothing Reviews

Updated 20 April 2019
474 reviews

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3.1
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River Island Clothing CEO Ben Lewis
Ben Lewis
151 Ratings

Employee Reviews

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Pros
Cons
  • "below minimum wage if under 20, 8 hours a week to begin" (in 45 reviews)

  • "long hours on your feet, often have to cover shifts at late notice" (in 44 reviews)

More Pros and Cons

  1. "Good place for flexible part time work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Associate in London, England
    Current Employee - Customer Service Associate in London, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at River Island Clothing part-time (Less than a year)

    Pros

    40% discount
    Uniform allowance depending on number of work days per week, accessorises and outerwear excluded

    Cons

    Not a lot of overtime available


  2. "Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Associate in Cardiff, Wales
    Current Employee - Retail Sales Associate in Cardiff, Wales
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at River Island Clothing part-time (More than 3 years)

    Pros

    Such good management, really helpful and good benefits

    Cons

    Not much overtime, rude customer service at times

    Advice to Management

    Nothing

  3. "Hospitality"

    StarStarStarStarStar
    Current Employee - Host in London, England
    Current Employee - Host in London, England

    I have been working at River Island Clothing part-time (More than a year)

    Pros

    Very laid back and a lot of beautiful people

    Cons

    The staff need to work harder

    Advice to Management

    Work with the creditianal team


  4. Helpful (1)

    "Heading in the wrong direction..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Head Office Employee in London, England
    Former Employee - Head Office Employee in London, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at River Island Clothing full-time (More than 5 years)

    Pros

    - Direct team at the time

    Cons

    - Poor leadership
    - Lack of clear vision
    - Lack of career progression
    - Bureaucracy and red tape
    - Hierarchical
    - Slow moving

    Advice to Management

    Needs to be a complete change across the business. Leadership is poor and new hires do not have the relevant experience required to change the business into the data driven innovation business it needs to become to fight in the current climate. There is also a noticeable bias in profiles that have been recruited at C suite level. Business needs to modernise completely both in its commercial strategy and in its approach to people. It is still highly traditional in its outlook and struggles to recruit as a consequence. There is minimal to no communication of business strategy to employees and lack of visibility of ongoing position. Everything moves very slowly, ability to innovate within areas hampered by slow IT processes despite supposed ‘agile’ methodology. Location is poor and the office is not suited to modern working with insufficient space for employees. Different office benefits for Shoreditch employees to H/O employees (beer Fridays).


  5. "Christmas temp- overall enjoyed it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Christmas Temp in Liverpool, England
    Former Employee - Christmas Temp in Liverpool, England

    I worked at River Island Clothing part-time (Less than a year)

    Pros

    -Uniform allowance and store allowance for discount

    Cons

    -Management not always that attentive


  6. "Good company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Crewe, England
    Former Employee - Anonymous Employee in Crewe, England

    I worked at River Island Clothing part-time (Less than a year)

    Pros

    40% discount, staff made the job worthy

    Cons

    Management aren’t great, always looking for something to to pick at


  7. "Could be a lot better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Advisor in London, England
    Former Employee - Sales Advisor in London, England
    Doesn't Recommend
    Negative Outlook

    I worked at River Island Clothing part-time (More than a year)

    Pros

    Great team and good discounts

    Cons

    Not great management, often rude

    Advice to Management

    Do better with their employees

  8. "River Island"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Assistant in Birmingham, England
    Former Employee - Sales Assistant in Birmingham, England
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at River Island Clothing part-time (Less than a year)

    Pros

    Good discount, friendly staff, modern

    Cons

    Poor wage, long hours, poor management

    Advice to Management

    Better communication skills with staff


  9. "Good staff, awful management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Assistant in Liverpool, England
    Former Employee - Sales Assistant in Liverpool, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at River Island Clothing part-time (Less than a year)

    Pros

    Some nice staff members, good clothing discount, location was easy enough to commute to in Liverpool City Centre

    Cons

    Some managers were extremely arrogant and fostered an environment of hierarchy and entitlement. Constantly felt like I was being made fun of and looked down at because I didn't fit their "mould"

    Advice to Management

    Be more open to people who look different. For a brand that promotes "no labels", management are rude if you don't fit their idea of perfection


  10. "Customer Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Assistant in Greenwich, England
    Current Employee - Customer Assistant in Greenwich, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at River Island Clothing part-time (More than a year)

    Pros

    Always talk to people and actively engaging with customers to help them reach their goal for coming into the store for the day.

    Cons

    I don't like the pay and i need more money in order to lead a more comfortable life.