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River Island Clothing Reviews

Updated 13 February 2018
353 reviews

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UK - All CitiesFull-timePart-time

3.2
StarStarStarStarStar
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River Island Clothing CEO Ben Lewis
Ben Lewis
121 Ratings

353 Employee Reviews

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Pros
Cons
  • Low pay - paid basic minimum wage with no opportunity to increase (in 38 reviews)

  • long hours and sometimes there are colleagues that don't do the task correctly (in 33 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (2)

    "Amazing company with one of the best teams I have worked with"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England
    Former Employee - Anonymous Employee in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at River Island Clothing full-time (More than a year)

    Pros

    People are the greatest assets of the company, some amazing people in the company
    HR Team are specialists and have great unity.
    Professional and fun loving environment....great mix.
    Brand is strong and is growing from strength to strength.
    Family orientated company which comes through from the individuals working there.
    Senior Leadership are approachable and down to earth.
    Company is introducing new technologies, new processes and improvement all the time

    Cons

    Every company can do things better and RI is similar, key thing is that they have identified this and is working to improve further

    Advice to Management

    Utilise the experts you have in each area....RI growth is going to be lead by the RI People....keep and grow the passion the employees have.

    River Island Clothing Response

    12 Jan 2018 – Recruitment Officer

    Thanks for such a lovely review, we'll take your feedback on board.


  2. Helpful (2)

    "Cardiff St Davids review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations in Cardiff, Wales
    Current Employee - Operations in Cardiff, Wales
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at River Island Clothing part-time (More than 5 years)

    Pros

    - Great camaraderie within each department and around the store
    - Good monthly incentives (Employee of the month etc)
    - Management are friendly and welcoming
    - Great discount
    - Management recognise hard work - be respectful and do your work and you will get respect in return.

    Cons

    - Sometimes, particularly during busy periods, there can be communication breakdowns between departments, resulting in unnecessary stress.
    - It is 'only' a retail job. This may cause lack of motivation to some part time staff who do not intend to make a career out of retail. This sometimes results in people not working to the best of their ability. However, this is not down to store management and can't really be helped.

    Advice to Management

    - Departments should work together more efficiently, particularly during busy periods. Sometimes they lose sight on the fact that we are all aspiring for the best results. The key is to communciate, to work together and to provide adequate resources all around.

    River Island Clothing Response

    26 Jan 2018 – Recruitment Officer

    Thanks for your honest and constructive review. We will take on board your feedback and filter it to the relevant teams.


  3. "SENIOR SALES ADVISOR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Advisor/Senior Sales in London, England
    Current Employee - Sales Advisor/Senior Sales in London, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at River Island Clothing full-time (Less than a year)

    Pros

    Friendly team, uniform every 3 months

    Cons

    They don't pay commissions at all, low opportunities to grow


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Overall decent, 7/10"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Assistant in Sheffield, England
    Current Employee - Sales Assistant in Sheffield, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at River Island Clothing part-time (More than a year)

    Pros

    The day goes fast, lots of work, and a good mix of customers; as with everything, there are the odd annoying customers but generally alright. Managers are generally lovely and understanding, and hours are super flexible, with overtime being easily available.

    Cons

    Holidays are super difficult to gain, sometimes managers stand around talking whilst they are needed, making it stressful for workers when they need management (sometimes causing aggravation to customers!)

    Advice to Management

    Don't forget what it was like to be a sales assistant, and continue being generally fair.


  6. "Staff Benefits better than the work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Part-time Sales Advisor in Prestatyn, Wales
    Former Employee - Part-time Sales Advisor in Prestatyn, Wales
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at River Island Clothing part-time (More than a year)

    Pros

    -40% off clothes
    -£85 clothing allowance every three months
    -Easy going
    -Perks for working over Christmas
    -Ability to progress higher

    Cons

    -Lack of challenge
    -In my experience, cliquey and elitist atmosphere
    -Poor behavioural monitoring
    -Over-leniency in policy regarding phones etc.

    Advice to Management

    Check up on the stores regularly and ask confidentially how workers feel about the job. Often people I worked with stayed quiet about bad experiences for fear of word spreading.


  7. "Operation assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Assistant in London, England
    Former Employee - Operations Assistant in London, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at River Island Clothing part-time (Less than a year)

    Pros

    Good discounts. Decent pay. Can gain Hands on experience with customers and day to day operations in retail.

    Cons

    management are very bossy and do not respect for those under there management. You will be doing more work than you are paid for and never finish on time. also look out for favouritism which is very common in all retail environments, can make you feel very intimidated and isolated.

    Advice to Management

    show more respect to customer service colleagues and operatives.


  8. "Great employer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Gerber Pattern Cutter in London, England
    Current Employee - Gerber Pattern Cutter in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at River Island Clothing full-time

    Pros

    Really great HO with great resources and organisational systems in place.

    Cons

    It is on the outskirts of London with no great amenities nearby

    Advice to Management

    Keep investing in production and people to create the best end results. Please put more and more focus on ethical and sustainable practice, we all have a responsibility to do minimal damage to our people and environment whilst maintaining the industry that provides a livelihood for so many people.

    River Island Clothing Response

    19 Jan 2018 – Recruitment Officer

    Thanks for taking the time to leave a review. We're glad you are enjoying your time with us. Thanks for your feedback, we'll take it on board.


  9. "AM"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Merchandiser in London, England
    Current Employee - Assistant Merchandiser in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at River Island Clothing full-time (More than 3 years)

    Pros

    Training
    Development Opportunities
    Staff Disscount and samples sale
    Canteen

    Cons

    Location
    Burocracy - protocol
    Hierarchical level
    IT system

    Advice to Management

    Give more autonomy and independance to the team members

    River Island Clothing Response

    12 Jan 2018 – Recruitment Officer

    Thanks for your review - we'll take your feedback on board.


  10. "Lack of progress and group goals"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Finance in London, England
    Current Employee - Finance in London, England
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at River Island Clothing full-time (More than a year)

    Pros

    Clothing discount

    Subsidised canteen

    Recognisable company name for C.V

    Cons

    Head Office in bad location

    Experience will vary broadly according to who your manager is

    Lack of progression in Finance department

    Lack of goal congruence

    Advice to Management

    There is a lot of staff turn-over in Finance. Mostly due to lack of progression and lack of goal congruence. Some managers are more focused on their own career progression than actually doing a good job, hence forth a lot of smoke and mirrors come into play.

    My experience is not every experience, however what Manager you fall under will drastically change your experience from team to team.

    River Island Clothing Response

    26 Jan 2018 – Recruitment Officer

    Thanks for your review. As you are still with us please feel free to speak to your HR team to voice your concerns. We have a dedicated RI Academy who would be more than happy to talk through your... More


  11. "Great team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shop Assistant in Hartlepool, England
    Former Employee - Shop Assistant in Hartlepool, England
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at River Island Clothing part-time (Less than a year)

    Pros

    good discount and finding all the bargains before the boxing day sale and u get 40quid to spend on tops for uniform

    Cons

    Never know what your working from 1 week to the next always changing shifts and not telling you .. and they tell you 1 or 2 days before your contract ends no goin in the office for feedback and sayin job well done just get the sad news on the shopfloor like its your last day tomorrow thata you done

    River Island Clothing Response

    12 Jan 2018 – Recruitment Officer

    Thanks for your review, we will take on board your feedback.


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