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River Island Clothing Reviews
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    River Island Clothing Reviews

    Updated 17 April 2018
    365 reviews

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    UK - All CitiesFull-timePart-time
    3.0
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    River Island Clothing CEO Ben Lewis
    Ben Lewis
    125 Ratings

    365 Employee Reviews

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    Pros
    Cons

    • minimum wage is the only real con (in 40 reviews)

    • Quite long hours and can get very tiring (in 35 reviews)

    More Pros and Cons

    1. Helpful (2)

      "Cardiff St Davids review"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Operations in Cardiff, Wales
      Current Employee - Operations in Cardiff, Wales
      Recommends
      Positive Outlook
      No opinion of CEO

      I have been working at River Island Clothing part-time (More than 5 years)

      Pros

      - Great camaraderie within each department and around the store
      - Good monthly incentives (Employee of the month etc)
      - Management are friendly and welcoming
      - Great discount
      - Management recognise hard work - be respectful and do your work and you will get respect in return.

      Cons

      - Sometimes, particularly during busy periods, there can be communication breakdowns between departments, resulting in unnecessary stress.
      - It is 'only' a retail job. This may cause lack of motivation to some part time staff who do not intend to make a career out of retail. This sometimes results in people not working to the best of their ability. However, this is not down to store management and can't really be helped.

      Advice to Management

      - Departments should work together more efficiently, particularly during busy periods. Sometimes they lose sight on the fact that we are all aspiring for the best results. The key is to communciate, to work together and to provide adequate resources all around.

      River Island Clothing Response

      26 Jan 2018 – Recruitment Officer

      Thanks for your honest and constructive review. We will take on board your feedback and filter it to the relevant teams.

    2. "excellent pay"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Sales Assistant in Gillingham, England
      Current Employee - Sales Assistant in Gillingham, England
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at River Island Clothing part-time (More than 3 years)

      Pros

      the pay is fair and one of the highest in retail I've known
      rewards such as gift cards
      healthy discount
      making friends

      Cons

      notice of hard work is lacking
      overtime is rare

      River Island Clothing Response

      23 Apr 2018 – Recruitment Officer

      Thanks for taking the time to leave a review. We're glad you are enjoying your time with us. We appreciate all the hard work our teams put in!

      3. Join the River Island Clothing team
      See Our Latest Jobs

    3. "Great experience"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Sales Associate in Brighton, England
      Former Employee - Sales Associate in Brighton, England
      Recommends
      Neutral Outlook
      No opinion of CEO

      I worked at River Island Clothing part-time (Less than a year)

      Pros

      Friendly staff and managers
      Good Training
      Discounts
      Fun job
      Easy to learn
      Encouragement from staff
      Help with any questions
      Great location
      Stylish clothes

      Cons

      Old computer systems, crashed a lot and slow
      Expensive
      Not enough tills
      No training for mens section
      Slow activation of account number

      Advice to Management

      Update operating systems

      River Island Clothing Response

      23 Apr 2018 – Recruitment Officer

      Thanks for taking the time to leave a review. If you feel you'd like some extra training, please discuss this with your Store Manager so as they can put a plan in place. We are constantly looking... More

    4. "Xmas temp"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Sales Advisor in Edinburgh, Scotland
      Former Employee - Sales Advisor in Edinburgh, Scotland

      I worked at River Island Clothing part-time (More than a year)

      Pros

      Excellent employee discount
      Overtime
      Clothing allowance

      Cons

      Staff shortages
      Over worked to meet targets

      Advice to Management

      Just to be nicer to staff

      River Island Clothing Response

      23 Apr 2018 – Recruitment Officer

      Thanks for your review, we'll take your feedback on board.

    5. Helpful (2)

      "Product Manager"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee in Glasgow, Scotland
      Current Employee - Anonymous Employee in Glasgow, Scotland
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I have been working at River Island Clothing full-time (More than 8 years)

      Pros

      Good discount, good training, clothes are generaly nice, fashionable and up to date.

      Cons

      Salary is appauling. Long hours. Poor work life balance. Expected to do extra. Not paid for overtime and time owed never given. No progression. Poor communication from head office.

      Advice to Management

      Annual pay rises for management, not just staff. Bonus scheme for management, not just staff.

      River Island Clothing Response

      23 Apr 2018 – Recruitment Officer

      Thanks for taking the time to leave a review. We are confident our salary is competitive. We appreciate retail is extremely hard work and long hours are sometimes needed however we are grateful for... More

    6. "River island"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Customer Sales Advisor in Glasgow, Scotland
      Current Employee - Customer Sales Advisor in Glasgow, Scotland
      Recommends
      Positive Outlook
      No opinion of CEO

      I have been working at River Island Clothing part-time (More than a year)

      Pros

      Met loads of great people, give extra hours when needed, 40% discount for part time and £65 to spend on uniform every season

      Cons

      Not great pay for the work you do

      Advice to Management

      Give bonuses

      River Island Clothing Response

      23 Apr 2018 – Recruitment Officer

      Thanks for taking the time to leave a review.

    7. "Bad manner and qualification for management and reception"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Senior Accountant in London, England
      Current Employee - Senior Accountant in London, England
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I have been working at River Island Clothing full-time (More than 3 years)

      Pros

      - Staff discount for clothing and accessories.

      Cons

      - Reception maybe the worst among companies in London. One of the vendors have been told to 'go away' by the reception at World house building.
      - Our team head have not obtained any high school or university qualification, not even professional qualification

      Advice to Management

      - Recruit better staff with better qualification and experience.

      River Island Clothing Response

      23 Apr 2018 – Recruitment Officer

      Thanks for taking the time to leave a review. Unfortunately, we cannot comment on the West World Reception team, as they aren't River Island.
      In terms of qualifications whilst they do hold weight... More

    8. "Positive Experience"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee in London, England
      Former Employee - Anonymous Employee in London, England
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at River Island Clothing full-time (More than a year)

      Pros

      Great team, benefits of the company, discount.

      Cons

      Quite difficult to move up in my specific job.

    9. "Sales And Service"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Senior Sales in London, England
      Former Employee - Senior Sales in London, England
      Recommends
      Positive Outlook

      I worked at River Island Clothing full-time (More than a year)

      Pros

      Free Uniform 25% discount good opportunity to move up.

      Cons

      high staff turnover can only use discount so much

    10. "Senior sales advisor"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Senior Sales Associate in London, England
      Current Employee - Senior Sales Associate in London, England
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I have been working at River Island Clothing full-time (More than 3 years)

      Pros

      40% staff discount, not on sale items though

      Cons

      Managers do not look after their staff members , underpay you all the time, cut out your breaks, no respect, make up their own rules, not professional, poor working conditions, presure you to stay for 10 hour shifts as they are always under staffed, minimum wage in comparison to every other retail store, riverisland pages there staff the lowest, no progression in company

      Advice to Management

      Record employee work hours so that underpayment is not a constant issue, overtime is never paid, management are rude and take short cuts

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