River Island Clothing Reviews

Updated 2 Jul 2020

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3.5
65%
Recommend to a Friend
78%
Approve of CEO
River Island Clothing CEO Will Kernan
Will Kernan
18 Ratings
Pros
Cons
  • "Christmas is tough, like anywhere else, but I found Christmas tough due to long hours(in 56 reviews)

  • "Although the pay is slightly over minimum wage I don’t think the company do enough for their staff(in 48 reviews)

More Pros and Cons
  1. "Excellent company"

    5.0
    • Career Opportunities
    • Compensation and Benefits
    Former Employee - Sales Associate in London, England

    I worked at River Island Clothing full-time for more than a year

    Pros

    Great team to work with

    Cons

    Hard work during holiday times

  2. "Very Good"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Assistant in Ealing, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at River Island Clothing part-time

    Pros

    Friendly Team Good for Students for Part-time Flexibility

    Cons

    Gets Busy Gets Challenging With customer demands

  3. "Good company"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Assistant in Peterborough, England
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at River Island Clothing part-time for less than a year

    Pros

    Great team Good benefits Good discount Easy job

    Cons

    Short shifts No breaks if you're over 18 and working under 8 hours

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  4. "Well..."

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Assistant in Stratford, London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at River Island Clothing part-time for more than 3 years

    Pros

    Free uniform allowance up to a certain amount, generous staff discount.

    Cons

    A very cliquey atmosphere surrounding management and staff. When management leave they are usually not replaced unless absolutely necessary. The role of a manager will usually be given to a level 3 sales assistant in order to cut costs. Management purposefully hides information about opportunities such as level-3 to management roles in other stores in order to maintain their store staff and reduce retraining and rehiring. Most sales floor staff are young and at university and college. This usually means treatment by management can be undermining and very school-like even if you're more senior. Engagement with sales assistants from high ups during visits such as the area manager, regional manager, the CEO, and the founder usually never happen. The Area Manager will quiz you on protocols and service skills, but these are never just refreshing conservations as management will drill into you that you can't mess up these situations. This creates a lot of stress and usually, most visits are stressful. I would have liked the opportunity to have some sort of conversation or witness others engage with these individuals in a more productive manner. I did not feel seen, heard, or recognized by these people. Because you're on the lowest end of the payroll, you do feel easily replace and that you don't matter. You also have to deal with a lot of emotionally immature people, be that staff or customers. Working here will most definitely affect your mental health. The company is trying to change that, but sometimes a leaflet and a poster in a toilet do not seem that engaging or helpful.

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  5. "Good Experience"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Assistant in Stratford, London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at River Island Clothing part-time for more than a year

    Pros

    Got 40 percent off clothes

    Cons

    When you sell so much gift cards you don’t get any bonus

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  6. "Boring and cold but lovely staff"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Christmas Temp Customer Assistant in London, England
    Doesn't Recommend
    Positive Outlook
    No Opinion of CEO

    I worked at River Island Clothing part-time for less than a year

    Pros

    Very friendly staff Staff achievements (sale of gift card, online order) are celebrated via radio headsets which is really motivating You get a uniform allowance Ideal job if you like clothes Rarely get abusive customers

    Cons

    Very strict management A lot of standing around, tidying stock, approaching customers who don't want to be approached No lockers No food/drink Cold store Very sales driven

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  7. "Retail assistant 2years"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Retail Sales Associate in Bolton, England

    I worked at River Island Clothing full-time for more than a year

    Pros

    Working as a team, Lovely staff and good wage

    Cons

    Not many hours available, management wasn’t up to the task

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  8. "River Island"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - United Kingdom in Belfast, Northern Ireland
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at River Island Clothing part-time for less than a year

    Pros

    Good team spirit friendly atmosphere

    Cons

    More interaction with senior management

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  9. "Great place to work"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Advisor in Bexleyheath, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at River Island Clothing part-time for more than a year

    Pros

    Great for students to earn money while at uni/school, able to specify hours you can work.

    Cons

    Very busy around peak sale times

  10. "Crap management"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Associate in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at River Island Clothing part-time for more than a year

    Pros

    Flexible working works around life

    Cons

    awful management, bad trading, knock-off goods

    Continue reading
Found 598 reviews