River Island Clothing Reviews | Glassdoor.co.uk

River Island Clothing Reviews

Updated 18 June 2018
374 reviews

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3.0
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River Island Clothing CEO Ben Lewis
Ben Lewis
130 Ratings

374 Employee Reviews

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Pros
Cons
  • "minimum wage is the only real con" (in 42 reviews)

  • "Quite long hours and can get very tiring" (in 35 reviews)

More Pros and Cons

  1. "Amazing place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Advisor in Leeds, England
    Current Employee - Sales Advisor in Leeds, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at River Island Clothing part-time (More than 3 years)

    Pros

    This is an overview of my time at the River Island Leeds Trinity store.

    Staff - My work colleagues were all super friendly and made me feel welcome from my very first shift. I found it very easy to make friends and always felt happy going in to work as it was such a positive environment. The management were great and ensured the workplace was organised and under good control. In addition to this, management were approachable and understanding of any issues external to work such as booking time off for university examinations and transferring to other River Island stores during uni holidays. Overall store morale fantastic.

    Pay - V. good and above average for my age range. This demonstrates that River Island really do value their staff compared to other retailers which offer minimum wage. There is also often opportunity for overtime if you're interested.

    Incentives & Benefits - There were regular incentives for reaching targets and the prizes were always different, which made work even more fun & exciting. Encouragement from staff and management. Uniform benefits every 3 months and staff discount extremely generous (40%). Additional Trinity discounts for various other shops/cafes/restaurants.

    Skills - Working at River Island really improves your communication and teamwork skills as you are engaging with customers and carrying out tasks on a daily basis. Management are always looking at ways for you to develop on your skills and progress within the company if you wish to do so. Great training programme when you initial start.

    Store - Modern, trendy place to work in the heart of Leeds city centre. Really easy access as train and bus station only 5 minute walk away. New till systems very up to date with technology but easy to use.

    Social - often charity events and outside socials, not just at Christmas time like other retailers. You really do become great friends with your work colleagues.

    Cons

    None that I can immediately think of.

    Advice to Management

    Keep being as you are, approachable, understanding and professional.


  2. "Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associaate in Westfield, South East England, England
    Former Employee - Sales Associaate in Westfield, South East England, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at River Island Clothing part-time (More than a year)

    Pros

    I learnt a lot about customer service: how to manage and exceed customer expectations - values that I still use in interviews I have (i.e. ACE service); 40% staff discount and free uniform allowance up to 125 pounds - depending on how many days a week you're contracted for
    - Although a good starting point for a customer service role: they're open to individuals who have not had substantial past experience within the field

    Cons

    Lack of training: but a lot of the responsibilities under the job role you learn through time - just don't be discouraged and have thick skin for criticisms

  3. "Terrible treatment - whats new to retail?"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Member in London, England
    Former Employee - Team Member in London, England
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at River Island Clothing part-time (Less than a year)

    Pros

    - alot of overtime available
    - great experience gained
    - mostly nice customers
    - great discounts
    - free uniform
    - get to wear trainers

    Cons

    - expected to work like a robot
    - bad treatment from colleagues, and managers
    - standing up on feet all day
    - super loud music all day
    - super busy shops
    - u have to wear a radio where people will scream into ur ear

    Advice to Management

    - Learn how to become good managers before becoming one
    - treat everyone with 100% respect


  4. "Love my job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Part Time in Bexleyheath, England
    Current Employee - Part Time in Bexleyheath, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at River Island Clothing part-time (Less than a year)

    Pros

    -40% off clothing
    -great place to work
    -over time
    - hard work always gets noticed
    -everyone is really friendly
    -

    Cons

    None that I can think of

    Advice to Management

    Sheryl my manager is so lovely, she always helps me out whenever she can. I want to learn everything I can in river island including layouts and she always supports me! Everyone made me feel really welcome when I started.


  5. Helpful (1)

    "Unprofessional management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Advisor in Bury St Edmunds, England
    Former Employee - Sales Advisor in Bury St Edmunds, England
    Doesn't Recommend

    I worked at River Island Clothing part-time (More than a year)

    Pros

    Uniform allowance and the staff discount was very generous (40%)
    Holiday was generally approved if submitted well in advance

    Cons

    Minimum wage, poor hours, management unprofessional
    Pay was often wrong and needed correcting

    Advice to Management

    Favouritism results in half the staff being unhappy and not doing their jobs properly!


  6. Helpful (3)

    "Manchester Trafford Center store.... horrible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Manchester, England
    Current Employee - Anonymous Employee in Manchester, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at River Island Clothing part-time (More than a year)

    Pros

    Met some amazing people and that’s about it

    Cons

    Where do I start....
    So called “management” is a joke, always on their phones, either showing other “managers” things about their personal lives or downstairs ladies wear managers standing around gossiping about other members of staff upstairs on menswear and vice Versa. Unprofessionalism at its highest, managers are very cliquey and will gossip whilst customers are within earshot.
    Standing around in a circle with about 5 managers talking to each other for half an hour about things completely irrelevant to work whilst the level 1 staff run around like headless chickens.
    Felt as though I was walking on eggshells whenever I had to talk to one manager or whatever he is, the most arrogant and rude person I have ever met in my life. He talks down to people and if he doesn’t like you or if you’re new he looks at you like a piece of dog waste he’s just stepped in. Not naming names obviously but everyone at Trafford knows who I’m talking about.
    NO TRAINING WHATSOEVER ON TILLS, you literally get one walk through which takes 30 mins it flies by and is very hard to take in all the information at once. You’re then left to your own devices and have to learn everything from scratch and trial and error.

    Expected to wear a radio with an ear piece, how is this possible when half the radio clips are snapped off at the back and the earpieces are broken?
    Holidays were almost never approved unless you submitted them 3 months in advance.
    Normal pay was almost always wrong and they put in the incorrect hours, Overtime was a farce as they didn’t put me down for the hours I had worked and didn’t get paid until months later.

    Advice to Management

    Sort that store out it is a disgrace. Especially management


  7. "great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Receptionist in London, England
    Former Employee - Receptionist in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at River Island Clothing full-time (More than a year)

    Pros

    - fun
    - youthful
    - friendly
    - early finish in the summer
    - quite a few events, bake sales etc

    Cons

    none i can immediately think of

  8. "excellent pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Assistant in Gillingham, England
    Current Employee - Sales Assistant in Gillingham, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at River Island Clothing part-time (More than 3 years)

    Pros

    the pay is fair and one of the highest in retail I've known
    rewards such as gift cards
    healthy discount
    making friends

    Cons

    notice of hard work is lacking
    overtime is rare

    River Island Clothing Response

    23 Apr 2018 – Recruitment Officer

    Thanks for taking the time to leave a review. We're glad you are enjoying your time with us. We appreciate all the hard work our teams put in!


  9. "Great experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Brighton, England
    Former Employee - Sales Associate in Brighton, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at River Island Clothing part-time (Less than a year)

    Pros

    Friendly staff and managers
    Good Training
    Discounts
    Fun job
    Easy to learn
    Encouragement from staff
    Help with any questions
    Great location
    Stylish clothes

    Cons

    Old computer systems, crashed a lot and slow
    Expensive
    Not enough tills
    No training for mens section
    Slow activation of account number

    Advice to Management

    Update operating systems

    River Island Clothing Response

    23 Apr 2018 – Recruitment Officer

    Thanks for taking the time to leave a review. If you feel you'd like some extra training, please discuss this with your Store Manager so as they can put a plan in place. We are constantly looking... More


  10. "Xmas temp"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Advisor in Edinburgh, Scotland
    Former Employee - Sales Advisor in Edinburgh, Scotland

    I worked at River Island Clothing part-time (More than a year)

    Pros

    Excellent employee discount
    Overtime
    Clothing allowance

    Cons

    Staff shortages
    Over worked to meet targets

    Advice to Management

    Just to be nicer to staff

    River Island Clothing Response

    23 Apr 2018 – Recruitment Officer

    Thanks for your review, we'll take your feedback on board.


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