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River Island Clothing Reviews
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    River Island Clothing Reviews

    Updated 20 April 2019
    474 reviews

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    3.1
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    River Island Clothing CEO Ben Lewis
    Ben Lewis
    151 Ratings

    Employee Reviews

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    Pros
    Cons

    • "below minimum wage if under 20, 8 hours a week to begin" (in 45 reviews)

    • "long hours on your feet, often have to cover shifts at late notice" (in 44 reviews)

    More Pros and Cons

    1. "Good place for flexible part time work"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Customer Service Associate in London, England
      Current Employee - Customer Service Associate in London, England
      Recommends
      Neutral Outlook
      No opinion of CEO

      I have been working at River Island Clothing part-time (Less than a year)

      Pros

      40% discount
      Uniform allowance depending on number of work days per week, accessorises and outerwear excluded

      Cons

      Not a lot of overtime available

    2. "Sales Associate"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Retail Sales Associate in Cardiff, Wales
      Current Employee - Retail Sales Associate in Cardiff, Wales
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at River Island Clothing part-time (More than 3 years)

      Pros

      Such good management, really helpful and good benefits

      Cons

      Not much overtime, rude customer service at times

      Advice to Management

      Nothing

      3. Join the River Island Clothing team
      See Our Latest Jobs

    3. "Hospitality"

      StarStarStarStarStar
      Current Employee - Host in London, England
      Current Employee - Host in London, England

      I have been working at River Island Clothing part-time (More than a year)

      Pros

      Very laid back and a lot of beautiful people

      Cons

      The staff need to work harder

      Advice to Management

      Work with the creditianal team

    4. Helpful (1)

      "Heading in the wrong direction..."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Head Office Employee in London, England
      Former Employee - Head Office Employee in London, England
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I worked at River Island Clothing full-time (More than 5 years)

      Pros

      - Direct team at the time

      Cons

      - Poor leadership
      - Lack of clear vision
      - Lack of career progression
      - Bureaucracy and red tape
      - Hierarchical
      - Slow moving

      Advice to Management

      Needs to be a complete change across the business. Leadership is poor and new hires do not have the relevant experience required to change the business into the data driven innovation business it needs to become to fight in the current climate. There is also a noticeable bias in profiles that have been recruited at C suite level. Business needs to modernise completely both in its commercial strategy and in its approach to people. It is still highly traditional in its outlook and struggles to recruit as a consequence. There is minimal to no communication of business strategy to employees and lack of visibility of ongoing position. Everything moves very slowly, ability to innovate within areas hampered by slow IT processes despite supposed ‘agile’ methodology. Location is poor and the office is not suited to modern working with insufficient space for employees. Different office benefits for Shoreditch employees to H/O employees (beer Fridays).

    5. "Christmas temp- overall enjoyed it"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Christmas Temp in Liverpool, England
      Former Employee - Christmas Temp in Liverpool, England

      I worked at River Island Clothing part-time (Less than a year)

      Pros

      -Uniform allowance and store allowance for discount

      Cons

      -Management not always that attentive

    6. "Good company to work for"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee in Crewe, England
      Former Employee - Anonymous Employee in Crewe, England

      I worked at River Island Clothing part-time (Less than a year)

      Pros

      40% discount, staff made the job worthy

      Cons

      Management aren’t great, always looking for something to to pick at

    7. "Could be a lot better"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Sales Advisor in London, England
      Former Employee - Sales Advisor in London, England
      Doesn't Recommend
      Negative Outlook

      I worked at River Island Clothing part-time (More than a year)

      Pros

      Great team and good discounts

      Cons

      Not great management, often rude

      Advice to Management

      Do better with their employees

    8. "River Island"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Sales Assistant in Birmingham, England
      Former Employee - Sales Assistant in Birmingham, England
      Recommends
      Negative Outlook
      Approves of CEO

      I worked at River Island Clothing part-time (Less than a year)

      Pros

      Good discount, friendly staff, modern

      Cons

      Poor wage, long hours, poor management

      Advice to Management

      Better communication skills with staff

    9. "Good staff, awful management"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Sales Assistant in Liverpool, England
      Former Employee - Sales Assistant in Liverpool, England
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I worked at River Island Clothing part-time (Less than a year)

      Pros

      Some nice staff members, good clothing discount, location was easy enough to commute to in Liverpool City Centre

      Cons

      Some managers were extremely arrogant and fostered an environment of hierarchy and entitlement. Constantly felt like I was being made fun of and looked down at because I didn't fit their "mould"

      Advice to Management

      Be more open to people who look different. For a brand that promotes "no labels", management are rude if you don't fit their idea of perfection

    10. "Customer Assistant"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Customer Assistant in Greenwich, England
      Current Employee - Customer Assistant in Greenwich, England
      Recommends
      Neutral Outlook
      No opinion of CEO

      I have been working at River Island Clothing part-time (More than a year)

      Pros

      Always talk to people and actively engaging with customers to help them reach their goal for coming into the store for the day.

      Cons

      I don't like the pay and i need more money in order to lead a more comfortable life.