River Island Clothing Reviews | Glassdoor.co.uk

Glassdoor uses cookies to improve your site experience. By continuing, you agree to our use of cookies. OK | Learn More

River Island Clothing Reviews

Updated 17 October 2017
330 reviews

Filter

Filter

UK - All CitiesFull-timePart-time

3.1
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
River Island Clothing CEO Ben Lewis
Ben Lewis
114 Ratings

330 Employee Reviews

Sort: PopularRatingDate

Pros
Cons
  • Low pay - paid basic minimum wage with no opportunity to increase (in 37 reviews)

  • Expect to work long hours over the Christmas period (in 30 reviews)

More Pros and Cons

  1. Featured Review

    "Exciting, fun & forward moving!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Edinburgh, Scotland
    Current Employee - Manager in Edinburgh, Scotland
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at River Island Clothing full-time (More than 8 years)

    Pros

    RI is a brilliant brand to work for offering a culture like no other. The business is continuously evolving and we've seen real progression in moving towards a multichannel retailer. The product we produce and love remains at the cutting edge of fashion and trends which really makes all the hard work worth it, delivering the customer exactly what they want!
    RI has curated extensive and "new age" training and development programmes which really give us all the confidence to feel secure in our roles and supports us to fufill our personal ambitions.
    I have built great relationships not only with my management and staff within my store but throughout my whole area which makes it easy to reach out to our area champions for support and advice.
    Not one day is the same at RI, some can be more challenging than others but this said it continues to gives us the thirst to thrive.

    Cons

    Customer Service Contact Centre team need more regular and correct updates on new policies and procedures.

    River Island Clothing Response

    4 Aug 2017 – Recruitment Officer

    Thanks so much for taking the time to leave a review. This is fantastic to hear and we're so happy you're happy! We will take your feedback on board regarding our Customer Service Contact Centre... More


  2. "Lots of Potential"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England
    Former Employee - Anonymous Employee in London, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at River Island Clothing full-time (More than 3 years)

    Pros

    Leadership team continue to take feedback on board and increase their presence in the business. High accountability and flexibility in my particular area.

    Cons

    Unclear progression path and employees are not necessarily given opportunities based on their strengths. A lot of work to be done around transparency of information, company vision and the part employees have to play within the bigger picture - this is especially poor at store level. Decision making and the speed at which new initiatives are launched is slow.

    Advice to Management

    The potential is there to improve upon these issues, however this needs to start from the CEO whose presence is not felt enough and when it is, comes across as though he lacks passion for the brand and the focus is solely on profit. A few tips on charisma from Richard Branson wouldn't go amiss.


  3. "part time sales assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Assistant in Leeds, England
    Current Employee - Sales Assistant in Leeds, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at River Island Clothing part-time (Less than a year)

    Pros

    Good Pay Salary
    Staff discount
    Get to chose your own working hours

    Cons

    Training Program/Induction is vague


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Dated but strong."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Assistant in Manchester, England
    Current Employee - Sales Assistant in Manchester, England
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at River Island Clothing part-time (Less than a year)

    Pros

    Outstanding staff benefits & a solid pay system. Great training. New store layouts are good, and management are amazing. Room for promotion is avaliable and opportunity for progression is welcomed.

    Cons

    Systems such as tills and MPOS Scanners are incredibly outdated and are slow. Hangers for garments are weak & garments are on the floor easier as a result.

    Advice to Management

    Organisation and time-keeping could be improved.


  6. "Lovely staff and great atmosphere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Manager in Biggleswade, England
    Current Employee - Operations Manager in Biggleswade, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at River Island Clothing full-time (More than a year)

    Pros

    40% discount and opportunity to progress, also uniform allowance every 3 months. Management is really good and will work around any needed days off.

    Cons

    Hourly pay is not amazing considering what you're doing, especially in operations where it's very hands on type of work.

    Advice to Management

    NA


  7. "Sales Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Advisor in London, England
    Former Employee - Sales Advisor in London, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at River Island Clothing full-time (Less than a year)

    Pros

    Great employee discount, and nice people to work with. Treated well and well respected for working hard.

    Cons

    Pay isn't particularly high, but it is about what you would expect for the job role.

    Advice to Management

    More flexibility in weekly shifts


  8. "All good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Driver in Leeds, England
    Former Employee - Driver in Leeds, England
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at River Island Clothing full-time (Less than a year)

    Pros

    Friendly folks, good discount too

    Cons

    None to hand at the moment!

    Advice to Management

    More staff parties

    River Island Clothing Response

    22 Sep 2017 – Recruitment Officer

    Thanks for the review!


  9. "Good fun, not flexible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Liverpool, England
    Former Employee - Anonymous Employee in Liverpool, England
    Doesn't Recommend

    I worked at River Island Clothing part-time

    Pros

    Quite an easy job, well-paid for what you're doing

    Cons

    Completely unflexible when it came to changing shifts


  10. Helpful (2)

    "Cardiff queen street!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Assistant in Cardiff, Wales
    Current Employee - Sales Assistant in Cardiff, Wales
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at River Island Clothing full-time (Less than a year)

    Pros

    Good discount and benefits. Friendly team of staff, very welcoming and positive.

    Cons

    The store manager is unprofessional, unfair and generally quite derogatory towards staff members. They bring their personal problems to work, which impacts all levels of staff. The store has a much more positive atmosphere when they are absent.

    Advice to Management

    Respect staff and treat them in an equal manner. Remember that they work hard and the store would not be as successful without them. Do not bring your problems to work.


  11. "Overall pretty good!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - River Island in Bury St Edmunds, England
    Former Employee - River Island in Bury St Edmunds, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at River Island Clothing part-time (More than a year)

    Pros

    Generous staff discount (40% ), uniform allowance every fashion season, I personally had good hours, 28 days holiday per year

    Cons

    Management could have been improved, uniform allowance doesn't always go that far

    Advice to Management

    Favouritism is not professional!

    River Island Clothing Response

    8 Sep 2017 – Recruitment Officer

    Thanks for taking the time to leave a review. We're glad you enjoyed your time with us.


Showing 601 of 632 reviews
Reset Filters