Road Scholar Reviews | Glassdoor.co.uk

Road Scholar Reviews

Updated 14 Jul 2019

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Found 82 reviews

3.1
StarStarStarStarStar
Rating TrendsRating Trends
60%
Recommend to a Friend
72%
Approve of CEO
Jim Moses
51 Ratings
Pros
  • "Good Work Environment, Nice Management, Good benefits, good work life balance, some room for growth(in 10 reviews)

  • "As a whole, Road Scholar is arguably one of the best employers I've ever had(in 8 reviews)

Cons
  • "seasonal only, low pay, long hours, sometimes difficult customers(in 10 reviews)

  • "But you have to keep in mind that this is a non-profit organization(in 10 reviews)

More Pros and Cons
  1. "Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Travel Agent 
    Recommends
    Approves of CEO

    I worked at Road Scholar full-time for more than 8 years

    Pros

    Great CEO, beautiful programs, and awesome mission statement

    Cons

    Upward mobility difficult, unless you're close with management , high stress if you're part of any of the call centers

    Road Scholar2019-07-15
  2. "Good culture and positive mission"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Programmer Analyst in Boston, MA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Road Scholar full-time for more than 8 years

    Pros

    Good work life balance Interesting projects Excellent benefits

    Cons

    Lower salary at a non-profit

    Advice to Management

    Stay the course

    Road Scholar2019-04-17

    Road Scholar Response

    May 20, 2019Vice President, OD & HR

    Thank you for taking the time to share your comments. Although we are a nonprofit company, our salaries remain competitive and are based on nonprofit market studies. Road Scholar’s non-profit status means that we are not obligated to shareholders and that we reinvest any surplus ...

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  3. "A Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Director in Boston, MA
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I have been working at Road Scholar full-time for more than 8 years

    Pros

    A mission driven, not-for-profit organization

    Cons

    Unclear career path at all levels

    Road Scholar2019-04-04
  4. "Excellent Company Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Regional Manager in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Road Scholar full-time for more than 3 years

    Pros

    Company culture is excellent, everyone is warm an welcoming. Great benefits--gym onsite at the Boston location, holiday time off and paid time off is sufficient. Schedule is pretty flexible, which is helpful for those with kids or that need to go to Doctors appointment

    Cons

    The company can be disorganized with processes. It makes is challenging to learn how to do tasks and meet expectations. It's not clear how one can grow in the company-there is no road map currently, but HR is working on it.

    Road Scholar2019-04-03
  5. "123456"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook

    I have been working at Road Scholar full-time

    Pros

    good environment and friendly employer

    Cons

    sometimes too busy and lack of bouns

    Advice to Management

    professional training could help improve the performance of employees

    Road Scholar2019-03-27
  6. Helpful (1)

    "Stress based work culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Programs in Boston, MA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Road Scholar full-time

    Pros

    - good benefits package, not good enough health insurance

    Cons

    - zero training - hatred and competition between departments, no collaboration - no work life balance - very low pay I worked at Road Scholar in multiple positions over a year and a half. At one point I was literally filling 3 roles, with zero training, and it took many months to fill another position. In that time I experienced was put through consistent discrimination and bullying from members of my team. Management...

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    Advice to Management

    Create a training program for ALL entry level positions led by MANAGEMENT.

    Road Scholar2019-04-15

    Road Scholar Response

    May 20, 2019Vice President, OD & HR

    We are truly sorry to hear your experience was less than positive and that you feel as negatively as you do. We hope you find a work environment that better meets your needs.

  7. "Abysmal Compensation"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Program Guide 

    I worked at Road Scholar part-time for more than a year

    Pros

    The actual job -- leading groups of elders on educational programs -- can be very rewarding. The office staff provides great back-up for program guides, and there are many opportunities for training and skills development.

    Cons

    The job can also be incredibly trying -- juggling many logistics at the same time, occasional high maintenance participants, dealing with both physical and psychological crises -- and on top of all that, getting paid very little. Expectations are very high for program guides, and yet the pay rate ranges from minimum wage (literally) to a bit more than that when you're on the road with a group. Road Scholar makes a point...

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    Advice to Management

    Re-consider your compensation package for program guides, who are the most important link in your customer service chain.

    Road Scholar2019-03-01
  8. "Decent Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Support in Lowell, MA
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Road Scholar full-time for more than a year

    Pros

    You sit in one place all day and talk to old people who are usually nice enough

    Cons

    You sit in the same place all day and talk on the phone and listen to peoples complaints all day

    Road Scholar2019-03-01
  9. Helpful (1)

    "We could have done better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Analyst in Boston, MA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Road Scholar full-time for more than 3 years

    Pros

    1. Great benefits including retirement contributions. 2. Started some recent technological upgrades. 3. Excellent vision and mission. 4. Robust programs development and marketing. 5. Aggressively transforming the catalog economy into an e-tailing marketscape but is still managing to keep the catalog economy performing exceptionally. 6. Located right in the heart of downtown Boston. 7. Recently upgraded gym with...

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    Cons

    1. There is/are no clear guidance as to why or how promotions are awarded. I had like to say that there is no transparency why x and z got promoted except for the fact that decisions are made behind closed doors and communicated. 2. You might likely be asked to report to someone who has no expertise and skills in the core function of your work. I personally think this was because of convenience. This was the key point...

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    Advice to Management

    Here are some pieces of advice for the senior teams: 1. There should be a process that defines how promotions are done and that process should be clearly visible and transparent. 2. If a Director is being promoted to a senior management role, the process of who-reports-to who should be clearly articulated and should resonate with their expertise. Just don't ask others on your team to report to someone just because...

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    Road Scholar2018-12-26
  10. Helpful (1)

    "Great company, excellent benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Boston, MA
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at Road Scholar full-time for more than 5 years

    Pros

    - great culture with a great employees - flexibility - friendly & positive work environment - good work/life balance - long term employment - employee centric

    Cons

    - some growing pains as the company continues to mature

    Road Scholar2018-11-28
Found 82 reviews