Rogers Communications Customer Service Consultant Reviews

Updated Mar 5, 2022

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Found 51 of over 5,247 reviews

3.9
61%
Recommend to a Friend
100%
Approve of CEO
Rogers Communications President and CEO Tony Staffieri
Tony Staffieri
1 Rating
  1. 5.0
    Current Employee

    Great

    Mar 5, 2022 - Customer Service Consultant 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Awesome everything is easy and straight forward

    Cons

    Nothing bad to say about it

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  2. 5.0
    Current Employee, more than 5 years

    CSC

    Dec 8, 2021 - Customer Service Consultant in Toronto, ON
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Its a one of the top telecommunications companies with all benefits

    Cons

    I didn't come across any

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  3. 1.0
    Former Employee, less than 1 year

    Worst job in the history of jobs

    Jan 9, 2022 - Customer Service Consultant 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    I must enter at least five words for this section so here they are.

    Cons

    Hey, do you like crying from stress and then having your coach say that's normal? Great choice, welcome to Rogers. Crappy hours, confusing scheduling system, lack of support, bad technology, mixed instructions, inadequate training, stressful, micro-managing...too many negatives to count. Basically you get one month to learn everything. My position was: Internet, TV, cell phones, home phones, home security, AND retention (?) right out of the gate. You get penalized for transferring a call if you don't have the answers or if you legitimately can't help them (they need tech support, not customer care). Can't put someone on hold for more than 2 minutes but contacting help (through a random pop-up window) can take up to 20 minutes just to reach someone.

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    2 people found this review helpful
  4. 3.0
    Current Employee, more than 3 years

    Hard to grow

    Dec 15, 2021 - Customer Service Consultant in Burnaby, BC
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Lot of job opportunities posted everyday, opportunity for overtime and bonus to earn extra income

    Cons

    Hard to crossover into corporate, the company would rather hire from external companies. Favoritism is rife, getting promoted based on likeability and not ability. Diversity is a facade with only diverse employees on the low end job and high turnover like the call centre.

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  5. 2.0
    Former Employee, less than 1 year

    decent company to work for

    Nov 30, 2021 - Customer Service Consultant in North York, ON
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Excellent training program . They had good benefit packages, good working environment.

    Cons

    got let go because of absent due to illness

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  6. 4.0
    Former Employee, more than 5 years

    Customer service job

    Sep 17, 2021 - Customer Service Consultant in Burnaby, BC
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Culture seems is good and overall a laid back environment

    Cons

    Company does not care and can snip you easily

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  7. 3.0
    Former Employee, more than 1 year

    Friendly people but rigid work environment

    May 5, 2021 - Customer Service Consultant in Toronto, ON
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Coworkers and managers were generally kind and supportive and fun to be around. You also get access to nice staff discounts and wealth accumulation perks are great, particularly share bonuses as years of service increase. Good benefits package too.

    Cons

    Very tight rules around when you can leave your desk, meaning no ability to set your own working pace. Overall contributes to a feeling of lack of control and being ground down.

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  8. 5.0
    Current Employee, more than 1 year

    very great place to work

    Apr 10, 2021 - Customer Service Consultant in Kitchener, ON
    Recommend
    CEO Approval
    Business Outlook

    Pros

    managers are very supportive and encourage growth

    Cons

    none i can think of

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  9. 4.0
    Former Employee, more than 1 year

    Good place to work

    Apr 1, 2021 - Customer Service Consultant in Vancouver, BC
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Supporting management, good perks, flexible hours

    Cons

    Slow career growth opportunities, less opportunities for IT in west Canada

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  10. 1.0
    Current Employee, more than 1 year

    Awful place for someone who wants to grow

    May 6, 2021 - Customer Service Consultant 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    To be honest I don't see Pros in here, since almost any big corporation offers same and more than Rogers has to offer.

    Cons

    1.Even if you are one of the top employee like me, most of managers don't want you to grow so they can have you in there team, so they can have better score compare to other manager. Basically they want to keep you in their team just because of their own benefits. Although they know you can do more and be successful if you change your position to higher or different positions. 2.They encourage laziness and people with less work ethic than you. For example there are a lot of agents that they waste time everyday, they put people on hold and talk to each other or anything that they can do to avoid taking calls, But people like you and me with really great work ethic will get the blame because you take calls back to back and you are not doing what others are doing (Doing your job ) and your putting more than your 100% . Basically if you are willing to lie and use any loophole to just avoid working, Rogers is best place to work. 3.They don't care about what your skill is they just care about ethnicity and other aspect so that they can say they are the most diverse employer of Canada. 4.Its tenure based. When you ask for recommendation for applying to higher positions (within Rogers company) they basically want you to be in your current position for years even though they know your background is waaaaaay more qualified to be in higher position and you have couple of advanced degrees. 5.If you really have a problem they will not help you, but if you lie and pretend you have one of the problem's that basically they like you to have, then they are more than happy to not say anything. For example there are many people who lie that they have mental health issues and they are more than happy to help you even though many of them have told me and my other colleagues that they don't have any problem . Don't get me wrong there are people whom are dealing with mental health issues but there are more people who just lie than those whom are really dealing with mental health disorders, which is sad in my opinion I don't recommend working in rogers communication if you are looking to be someone in your future. It's ok to work for them if you just need a job but from the moment you start I suggest you build more skills or look for other companies. By the way when you join them, they will tell you everything that you need to hear to think the place is wonderful, you have many opportunities to grow, they can help you with your currier and stuff like that, but I'm telling you from experience that you think its this way until you will start noticing that they can talk all sunshine and rainbow, but when it comes to actually helping, NO ONE I mean NO ONE will care about you

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