Rogers Communications Customer Service Consultant Reviews

Pros

Awesome everything is easy and straight forward

Cons

Nothing bad to say about it

Pros

Its a one of the top telecommunications companies with all benefits

Cons

I didn't come across any

Pros

I must enter at least five words for this section so here they are.

Cons

Hey, do you like crying from stress and then having your coach say that's normal? Great choice, welcome to Rogers. Crappy hours, confusing scheduling system, lack of support, bad technology, mixed instructions, inadequate training, stressful, micro-managing...too many negatives to count. Basically you get one month to learn everything. My position was: Internet, TV, cell phones, home phones, home security, AND retention (?) right out of the gate. You get penalized for transferring a call if you don't have the answers or if you legitimately can't help them (they need tech support, not customer care). Can't put someone on hold for more than 2 minutes but contacting help (through a random pop-up window) can take up to 20 minutes just to reach someone.

Pros

Lot of job opportunities posted everyday, opportunity for overtime and bonus to earn extra income

Cons

Hard to crossover into corporate, the company would rather hire from external companies. Favoritism is rife, getting promoted based on likeability and not ability. Diversity is a facade with only diverse employees on the low end job and high turnover like the call centre.

Pros

Excellent training program . They had good benefit packages, good working environment.

Cons

got let go because of absent due to illness

Pros

Culture seems is good and overall a laid back environment

Cons

Company does not care and can snip you easily

Pros

Coworkers and managers were generally kind and supportive and fun to be around. You also get access to nice staff discounts and wealth accumulation perks are great, particularly share bonuses as years of service increase. Good benefits package too.

Cons

Very tight rules around when you can leave your desk, meaning no ability to set your own working pace. Overall contributes to a feeling of lack of control and being ground down.

Pros

To be honest I don't see Pros in here, since almost any big corporation offers same and more than Rogers has to offer.

Cons

1.Even if you are one of the top employee like me, most of managers don't want you to grow so they can have you in there team, so they can have better score compare to other manager. Basically they want to keep you in their team just because of their own benefits. Although they know you can do more and be successful if you change your position to higher or different positions. 2.They encourage laziness and people with less work ethic than you. For example there are a lot of agents that they waste time everyday, they put people on hold and talk to each other or anything that they can do to avoid taking calls, But people like you and me with really great work ethic will get the blame because you take calls back to back and you are not doing what others are doing (Doing your job ) and your putting more than your 100% . Basically if you are willing to lie and use any loophole to just avoid working, Rogers is best place to work. 3.They don't care about what your skill is they just care about ethnicity and other aspect so that they can say they are the most diverse employer of Canada. 4.Its tenure based. When you ask for recommendation for applying to higher positions (within Rogers company) they basically want you to be in your current position for years even though they know your background is waaaaaay more qualified to be in higher position and you have couple of advanced degrees. 5.If you really have a problem they will not help you, but if you lie and pretend you have one of the problem's that basically they like you to have, then they are more than happy to not say anything. For example there are many people who lie that they have mental health issues and they are more than happy to help you even though many of them have told me and my other colleagues that they don't have any problem . Don't get me wrong there are people whom are dealing with mental health issues but there are more people who just lie than those whom are really dealing with mental health disorders, which is sad in my opinion I don't recommend working in rogers communication if you are looking to be someone in your future. It's ok to work for them if you just need a job but from the moment you start I suggest you build more skills or look for other companies. By the way when you join them, they will tell you everything that you need to hear to think the place is wonderful, you have many opportunities to grow, they can help you with your currier and stuff like that, but I'm telling you from experience that you think its this way until you will start noticing that they can talk all sunshine and rainbow, but when it comes to actually helping, NO ONE I mean NO ONE will care about you