SECURUS Technologies Reviews

Updated Jul 20, 2021

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Found 252 of over 260 reviews

2.7
35%
Recommend to a Friend
65%
Approve of CEO
SECURUS Technologies CEO David Abel
David Abel
18 Ratings
Pros
  • "High integrity, good people, long term employment(in 13 reviews)

  • "great people, great product philosophy(in 9 reviews)

  • Cons
  • "The leadership team always gets stuck holding the bag for what upper management did(in 12 reviews)

  • "If you work from home then you take a pay cut(in 7 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Current Employee, more than 1 year

      Excellent Company

      Jul 20, 2021 - Intelligence Analyst in Atlanta, GA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great opportunities with the company

      Cons

      I do not have any downsides of working with the company

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    2. 4.0
      Former Employee, more than 8 years

      Working for Securus

      Jun 25, 2021 - Sales Support Specialist 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      I had a great manager who coached and mentored me throughout my tenure and also colleagues that were dependable to reach out to for answers.

      Cons

      Nothing to report here at this time

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    3. 3.0
      Current Employee, more than 1 year

      Was great company

      Jun 29, 2021 - Customer Service Representative - Digital Chat Team in Carrollton, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Schedules, benefits, overtime, free food,

      Cons

      Closed my department due to covid

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    4. 2.0
      Former Employee, more than 1 year

      Technology is a complete misnomer

      Apr 15, 2021 - In Marketing Deprtment 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      It’s a good place to work while you look for another job

      Cons

      The technology is something out of the 90s. Everything is manual and it CANNOT be fixed. The equity firm is holding on until it can be put together for sale and let the next buyer deal with it. Corrections does not have money so they can’t invest in infrastructure and it shows.

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    5. 1.0
      Former Employee, more than 1 year

      Horrible company

      Jun 2, 2021 - Project Coordinator in Carrollton, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Absolutely none. Would not work at this company again.

      Cons

      Management team are bullies and unprofessional in the team I was on. Would bash people in front of others. Were not open to new ideas. Reported an issue on an unprofessional co-worker and HR threatened to fire me. Turns out after I left HR is friends with this person corrupt. Most of the employees are on FMLA and abuse it. I have no idea how this company is still in business.

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      2 people found this review helpful
    6. 4.0
      Current Employee, more than 3 years

      Good job

      May 17, 2021 - Account Manager in Carrollton, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Work with good customers and people.

      Cons

      Technical support has changed quite a bit resulting in more stress on AM's.

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    7. 1.0
      Former Employee, more than 3 years

      Started off like a fairytale, ended up a nightmare

      Jun 10, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The pay was great but not worth suffering it caused. My advice would be to get in, work hard, make your money and get out.

      Cons

      Toxic Micromanagement Manipulative Micromanagement No structure High turnover

      1 person found this review helpful
    8. 2.0
      Former Employee, more than 5 years

      Cut Throat Management

      Apr 26, 2021 - Technical Support in Carrollton, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Had great coworkers who worked well together to resolve issues.

      Cons

      Dense management did not know what they were doing except sleeping with their team members and cheating on their spouses.

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      1 person found this review helpful
    9. 1.0
      Current Employee, more than 3 years

      Don't accept the job

      May 12, 2021 - Project Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      There really aren't any "pros."

      Cons

      Proper pay & advancement opportunities are both lacking. Overall culture is below "fair" but just above "toxic."

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      1 person found this review helpful
    10. 3.0
      Former Employee, more than 1 year

      Nice place to work unless you are working under a specific manager.

      Feb 10, 2021 - Software Developer in Carrollton, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      You get the freedom to work with latest technologies.

      Cons

      Immature manager, does not care about employee, only focused with showing off to upper management.

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