SITA Reviews

I would say the last 3 years have been the most perplexing with the company facing big changes in their environment, which clearly resulted in the failure to respond effectively and retain customers particularly with SITA's passenger solutions with a record loss of customer base including major airlines all due to the badly managed Horizon programme and when it comes to owning the technical debt it's obvious and clear where the responsibility resides but nobody has the courage to state and address it. When is SITA going to learn how to stop a lagging and failing programme......the answer is not to keep throwing money at it! This leaves the solution line unable to defend themselves against competitors that armed with new products, technologies and better strategies, whilst SITA sits back and watches as their sales and profits erode, their best and most talented people leave and exit one by one, and their stock valuations continue to tumble. Some companies may very well ultimately manage to recover however in the case of SITA and after such a vast amount of painful rounds of downsizing and restructuring and their most talented people walking out the door with all their domain expertise and knowledge.....SITA won't! The overall problem is paralysis, a company that is struggling in the face of change and the awful layers of out dated managers clearly choosing to not recognise the threats early and one by one the customers terminate contracts and the top talent leave or are pushed away. The overall problem is not an inability to take action but an inability to even care and take appropriate action. There can be many reasons for the problem ranging from managerial stubbornness to sheer incompetence but one of the most common is a condition that I call active inaction. The organisation has a severe tendency to follow established patterns of behaviour even in response to dramatic environmental shifts and is clearly stuck in the mode of trying to dig themselves out of a hole which they just deepen and deepen. Because inaction is so common, it’s important to understand its sources and symptoms to try to determine the best defence and action. But if they see that action itself will require management doing some level of work to earn their big salaries and bonuses.....well need I say no more.....customer first anyone?

The CEO has made clear he cares about one thing: your total cost of employment. And unless you are working out of India or another low-cost area, you are too costly—except, of course, for himself and buddies sitting in Geneva. And for the chaps in the US, well, he simply does not like you and seems willing to do anything and everything to get rid of you, even if it means shooting himself in the foot by pushing out the little technical talent SITA seems to have. The vision and strategy from the current CEO is we will make 2 billion and the avg of every employee will cost less than 50k/each a year. Not joking. Why didn't other brilliant tech leaders think of that? Make more money and pay the employees less! Its genius! As advice for those considering joining SITA, as long as this current CEO is at the helm, and assuming the company survives his miserable leadership, look elsewhere. He truly is horrible and uncaring about anything other than your total cost of employment. His leadership style is clearly starting to be seen in the folks he surrounds himself with. Toxicity is undoubtedly on the rise at SITA. An upside to him being at the helm is that the town halls are fun, but in a dark sense, this is so bad I am laughing sort of fun. SITA already had some quality issues with its solutions. It will be an entertaining train wreck to see what results from replacing many of the staff with low-cost new hires. I mean, if you can run a company with such unskilled management and leadership, why waste money on skilled talent? It's not like management will ever provide them with any vision or strategy that can realistically be executed. Instead, hire folks who make the immediate numbers look pretty, and then fire them when your non-existent strategy fails (making more money is NOT a strategy). You should be able to do that for a solid few years before folks catch on. Run, dont walk away from this company under its present leadership. Unless in India or some other low-cost area. Then jump aboard and milk this sinking ship.