SSE CSA Reviews | Glassdoor.co.uk

SSE CSA Reviews

Updated 16 April 2018
6 reviews

Filter

Filter

CSA

2.2
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
SSE CEO Alistair Phillips-Davies
Alistair Phillips-Davies
5 Ratings

Employee Reviews

Sort: PopularRatingDate

Pros
  • "Good work life balance and talented colleagues" (in 10 reviews)

  • "Good benefits, some very talented people in place in the business" (in 15 reviews)

Cons
  • "Over the top with health and safety as well" (in 16 reviews)

  • "I was told that the RTSD Field Engineer roles were not as stable as made out by Senior management" (in 15 reviews)

More Pros and Cons

  1. Helpful (3)

    "Impossible Targets"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Former CSA in Havant, England
    Former Employee - Former CSA in Havant, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SSE full-time (More than a year)

    Pros

    The people are great
    Perks at work is cool
    Pension

    Cons

    No progression
    The company has gone to hell, they care more about getting calls through than the customers. Impossible Targets you can't meet and do a good job.
    High pressure.

    I ended up making a song about it as below:
    (In the tune of Do You Hear the People Sing - Les Mis)

    Do you hear the People scream,
    Screaming the songs of slavery.
    It is the music of the people,
    Who all work at SSE.
    When the pounding of your heart,
    Is from stress and anxiety.
    You know that you are part,
    Of the SSE family.

    Advice to Management

    Sort out your targets or get rid of your voice of the customer as it's impossible to meet both especially when you have a hard call and your manager is on your back about ACE ignoring the fact that this stat is effected when it's not a simple rebill or pricing question .

    More development ops would be good to. As it's impossible to progress unless someone literally dies.


  2. Helpful (2)

    "Blind Micro-Managers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CSA in Cumbernauld, Scotland
    Former Employee - CSA in Cumbernauld, Scotland
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SSE full-time (More than a year)

    Pros

    It's easy. I mean the work itself is really easy for the amount you get paid. If you end up sitting beside some experienced and semi enthusiastic people then you can learn a lot about the industry and various funds and programes that are out there to help people.

    Cons

    Mentally draining. You're on the phone 8 hours a day, and management will come down on you like a ton of bricks if you dare be away from answering calls for more than 15 minutes. The team managers they have all fit a certain type, and favouritism does play a massive part in how you are treated by management. Be prepared for conflicting directions coming from different departments, all of which you must put into practice unless you want to be up before a disciplinary, unless you're one of the favourites then you can pretty much do what you want.

    Advice to Management

    Stop playing favourites. Understand that the job can be mentally draining, which results in many sick days due to mental health deteriorating. Have a clear goal and direction for the department, and try to keep sudden changes in that direction down to a minimum,

  3. Helpful (4)

    "Not worth the stress really"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSA in Glasgow, Scotland
    Current Employee - CSA in Glasgow, Scotland
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at SSE full-time (More than a year)

    Pros

    Reasonable Salary for the role

    Cons

    - Work Life Balance - The stress is insane having to apologise to every single customer you deal with. How can it be sincere when we have a culture of giving away money just to keep people happy.
    - Progression only if your face fits and you suck up to every idea, even when you know it is crazy
    - Managers who are completely clueless and not fit to lead
    - Sickness process. I took badly ill and was signed off for 2 weeks on the monday, yet I was asked to come in for a face to face meeting that same week even with a GP's line. With a follow up a week after that. Stop working us to the bone and allow your staff to get better.
    - HOLIDAYS!! At the time of writing, I checked the next available full week off and it is 13 months away.. No wonder people go off sick.

    Advice to Management

    Multi-skill everyone. In regards to telephony/call centres so many other suppliers have one person able to do everything, if we could do that without having to phone 143 different people. Stop cheaping out on licenses for software and provide us with the tools we need to do our job.

    Actually treat your staff like adults - In my team of 8 i know of 4 currently taking interviews elsewhere and we've only been here a year.

    If you are going to expect staff to provide the best level of service and efficiency you need to recognise this. If 50% (and higher) of the staff just want to rant about the job, surely you need to realise something isn't right.


  4. Helpful (3)

    "Terrible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSA in Havant, England
    Current Employee - CSA in Havant, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at SSE part-time (More than a year)

    Pros

    Good hours for working mums
    Pay not bad

    Cons

    One of those places if your face fits you'll be ok. Not interested in people just bums on seats and hands on the phones. Not a customer service role as advertised but a target driven role with selling involved. If you don't hit targets you'll lose your job, if you have more than 1 day sick during probation you'll lose your job. Probation invariably lasts 9 months so you need to be extremely healthy to pull that one off or at least be happy to attend work while ill. Health and safety at work is well over the top, you will be challenged if you use stairs without holding the handrail. It's worse than being t school.

    Advice to Management

    Needs a complete overhaul, managers are not allowed to manage and wannabe managers strut round the place trying to be important and do nothing.


  5. Helpful (5)

    "Hardwork gets you nowhere!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSA in Havant, England
    Current Employee - CSA in Havant, England
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Meet nice people and good money

    Cons

    Progression is poor if your don't have a face that fits


  6. Helpful (2)

    "CSA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSA in Portsmouth, South East England, England
    Current Employee - CSA in Portsmouth, South East England, England
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at SSE (More than 3 years)

    Pros

    Staff benefits, on-site canteen, cycle to work scheme and being able to purchase extra holiday.

    Cons

    A lot of whistle-blowing, micromanagement, over the top on safety and very target driven. Not enough spaces to park on-site. You therefore have to park in residential areas with a walk of at least 15-20 minutes.

    Advice to Management

    Be less bureaucratic, listen to your team members. When giving feedback, don't be demoralising and sanctimonious.