SSE CSA Reviews | Glassdoor.co.uk

SSE CSA Reviews

Updated 16 Apr 2018

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1.8
0%
Recommend to a Friend
44%
Approve of CEO
SSE CEO Alistair Phillips-Davies
Alistair Phillips-Davies
4 Ratings
  1. Helpful (4)

    "Not worth the stress really"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - CSA in Glasgow, Scotland
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at SSE full-time for more than a year

    Pros

    Reasonable Salary for the role

    Cons

    - Work Life Balance - The stress is insane having to apologise to every single customer you deal with. How can it be sincere when we have a culture of giving away money just to keep people happy. - Progression only if your face fits and you suck up to every idea, even when you know it is crazy - Managers who are completely clueless and not fit to lead - Sickness process. I took badly ill and was signed off for 2 weeks on the monday, yet I was asked to come in for a face to face meeting that same week even with a GP's line. With a follow up a week after that. Stop working us to the bone and allow your staff to get better. - HOLIDAYS!! At the time of writing, I checked the next available full week off and it is 13 months away.. No wonder people go off sick.

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    SSE2017-10-22
  2. Helpful (4)

    "Blind Micro-Managers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - CSA in Cumbernauld, Scotland
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SSE full-time for more than a year

    Pros

    It's easy. I mean the work itself is really easy for the amount you get paid. If you end up sitting beside some experienced and semi enthusiastic people then you can learn a lot about the industry and various funds and programes that are out there to help people.

    Cons

    Mentally draining. You're on the phone 8 hours a day, and management will come down on you like a ton of bricks if you dare be away from answering calls for more than 15 minutes. The team managers they have all fit a certain type, and favouritism does play a massive part in how you are treated by management. Be prepared for conflicting directions coming from different departments, all of which you must put into practice unless you want to be up before a disciplinary, unless you're one of the favourites then you can pretty much do what you want.

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    SSE2018-04-16
  3. Helpful (4)

    "Terrible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - CSA in Havant, England
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I have been working at SSE part-time for more than a year

    Pros

    Good hours for working mums Pay not bad

    Cons

    One of those places if your face fits you'll be ok. Not interested in people just bums on seats and hands on the phones. Not a customer service role as advertised but a target driven role with selling involved. If you don't hit targets you'll lose your job, if you have more than 1 day sick during probation you'll lose your job. Probation invariably lasts 9 months so you need to be extremely healthy to pull that one off or at least be happy to attend work while ill. Health and safety at work is well over the top, you will be challenged if you use stairs without holding the handrail. It's worse than being t school.

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    SSE2017-10-05
  4. Helpful (6)

    "Hardwork gets you nowhere!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    CSA in Havant, England
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at SSE

    Pros

    Meet nice people and good money

    Cons

    Progression is poor if your don't have a face that fits

    SSE2017-06-06
  5. Helpful (3)

    "CSA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    CSA in Portsmouth, South East England, England
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at SSE for more than 3 years

    Pros

    Staff benefits, on-site canteen, cycle to work scheme and being able to purchase extra holiday.

    Cons

    A lot of whistle-blowing, micromanagement, over the top on safety and very target driven. Not enough spaces to park on-site. You therefore have to park in residential areas with a walk of at least 15-20 minutes.

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    SSE2017-02-03

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