SSE Customer Advisor Reviews | Glassdoor.co.uk

SSE Customer Advisor Reviews

Updated 4 July 2018
37 reviews

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Customer Advisor

2.5
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SSE CEO Alistair Phillips-Davies
Alistair Phillips-Davies
15 Ratings

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  1. "One of the best jobs I've had"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Advisor in Perth, Scotland
    Former Employee - Customer Service Advisor in Perth, Scotland

    I worked at SSE full-time (Less than a year)

    Pros

    Traning, your team, friendly managers, great pay, easy hours.

    Cons

    get changed departments and teams quite a bit


  2. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Talk and Broadband Customer Advisor in Havant, England
    Former Employee - Talk and Broadband Customer Advisor in Havant, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at SSE full-time (More than 3 years)

    Pros

    Stable work, No pressure, Nice office, GYM on site

    Cons

    Managers not always very helpful, lower lever admin position people are promoted very much based on personal relationships

    Advice to Management

    Monitor lower level managers for laziness and personal treatment towards employees based on personal relationships

  3. "Great Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Advisor in Cardiff, Wales
    Former Employee - Customer Service Advisor in Cardiff, Wales
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at SSE full-time (More than a year)

    Pros

    Great team, Good Experience, Took away a few important skills.

    Cons

    Sometimes felt like I was being constantly watched.


  4. Helpful (1)

    "Awful place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Advisor in Havant, England
    Former Employee - Customer Service Advisor in Havant, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at SSE full-time (Less than a year)

    Pros

    Pays well for what it is, and they'll remind you of that daily.

    Cons

    Everything else.

    It's a sales job masquerading as customer service, and they won't train you properly for it because they don't want you to know how sales-focused it is in case you quit.
    As soon as you're out of training they'll ride your back about how many leads you're getting each week - which won't be many, because they didn't train you to do it.

    Management do nothing but sit on their bums most of the day and pull you all into pointless teambuilding meetings that reduce the number of calls you can take and thereby reduce your numbers.

    You're not allowed to be anything other than overjoyed to be there, every single day.

    You're not allowed to be sick, ever. If you are sick and can't make it to work even for a day they'll waste two hours of your time to go over why you missed a day and how you're going to prevent it happening again (spoiler: you can't. People come to work sick, so you will get sick).

    You'll work four different shifts a week with seemingly no logical pattern; earlys followed immediately by lates, last minute decisions by your manager to extend a shift so they can make their social arrangements on another day by finishing earlier. Say goodbye to any regular commitments you have because you'll never know if you're working early or late on a given day, and they'll tell you they're very flexible about things like that, but they'll huff and sigh and it'll be a problem that you asked to work a different shift even once.

    And career prospects? It's an old boys' club, so you won't see a promotion in a million years unless you're rubbing shoulders with the management.

    Advice to Management

    Your employees are people, not numbers. Treat them as such.


  5. "General Enquiries inbound Call Centre"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Advisor in Portsmouth, South East England, England
    Current Employee - Customer Service Advisor in Portsmouth, South East England, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at SSE full-time

    Pros

    Hour lunch breaks
    Extra break at anytime (5% of shift)
    Great training environment
    Huge variety canteen

    Cons

    No progression
    Only care about stats
    Constant changing of schedule arrangement
    Outdated/slow internal systems
    Sudden removal of perks (no notice)
    Difficult to book holiday
    Not competitive for customers
    Poor management role models
    Change to products with no notification
    Can not park on site, will not subsidise parking
    Moved desks more times than I can count in a short period of time
    Would not arrange a desk assessment
    Lunches staggered differently for everyone on your team, makes it difficult to socialise

    Advice to Management

    Don’t punish advisors for customers saying no to an offer (particularly emails)
    Don’t focus too much on the stats, focus on the customer service provided (that’s the job after all)
    Help your advisors when they ask
    Help advisors from other teams, their manager may already be busy


  6. "General Enquiries Customer Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Enquiries Customer Advisor
    Former Employee - General Enquiries Customer Advisor
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at SSE full-time (More than a year)

    Pros

    Decent pay. Free to speak (no script) and be yourself. Good training systems, they really invest in you. Flexible working patterens available.

    Cons

    customers shouting at you & managers do not want to take over. Having to "own" a complaint, and sort it out yourself.
    Limited options to move departments.


  7. Helpful (2)

    "Wage good- work like stressful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Advisor in Cardiff, Wales
    Current Employee - Customer Service Advisor in Cardiff, Wales
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at SSE full-time (Less than a year)

    Pros

    Good wage not much else

    Cons

    OTT health and safety
    Bad shift patterns
    Stressful workplace

  8. Helpful (2)

    "SSE"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Advisor in Cumbernauld, Scotland
    Current Employee - Customer Service Advisor in Cumbernauld, Scotland
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at SSE full-time (More than a year)

    Pros

    Compared to other call centres the salary is very good. The job isn't to complicated either.

    Cons

    I don't like repetitive desk work and would like to be up and moving around so the job doesn't suit me.

    Advice to Management

    Sometimes the manner that some management speak to you is very undermining.


  9. Helpful (2)

    "Not concerned about staff's welfare"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Advisor in Cumbernauld, Scotland
    Current Employee - Customer Service Advisor in Cumbernauld, Scotland
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at SSE part-time (More than a year)

    Pros

    Good 12% discount on energy, good benefits programme

    Cons

    Very time managed, little room for freedom.

    Advice to Management

    Stop being so stat driven and stop being on your staff's back all the time


  10. Helpful (7)

    "Avoid working at sse customer service!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Advisor in Havant, England
    Former Employee - Customer Service Advisor in Havant, England
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at SSE full-time (Less than a year)

    Pros

    Non that i can think of, would have given one pro if we could use the parking on site.

    Cons

    Bullying environment, stats orientated and unrealistic expectations. Although SSE care about the customers, they dont care about you (staff). Very unprofessional with plenty of shouting around you and playing silly games - feels like youre back at school. If youre looking for a career, dont go for sse as they only pick oit their favourites.

    Advice to Management

    Listen to your staff and stop brushing us off like your system is working. Its a shambles and is leading to staff leaving. Also, find yourself real team leaders with experience - not cowboys for team leaders/managers. Abaolute joke!