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SSE Reviews

Updated 19 October 2017
220 reviews

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  1. "Terrible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSA in Havant, England
    Current Employee - CSA in Havant, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at SSE part-time (More than a year)

    Pros

    Good hours for working mums
    Pay not bad

    Cons

    One of those places if your face fits you'll be ok. Not interested in people just bums on seats and hands on the phones. Not a customer service role as advertised but a target driven role with selling involved. If you don't hit targets you'll lose your job, if you have more than 1 day sick during probation you'll lose your job. Probation invariably lasts 9 months so you need to be extremely healthy to pull that one off or at least be happy to attend work while ill. Health and safety at work is well over the top, you will be challenged if you use stairs without holding the handrail. It's worse than being t school.

    Advice to Management

    Needs a complete overhaul, managers are not allowed to manage and wannabe managers strut round the place trying to be important and do nothing.


  2. Helpful (4)

    "Not worth the stress"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Dual Fuel Meter Engineer in Leeds, England
    Current Employee - Dual Fuel Meter Engineer in Leeds, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at SSE full-time

    Pros

    Pay and holidays are decent

    Cons

    Management are useless, if your face doesn't fit you may as well look for a new job. Bullying coaches, managers with no metering experience, the list of cons is endless. Even the engineers backstab each other just to look good. RTEs that get an idea in their head and think that is right even when it's wrong.

    Advice to Management

    Stop giving people jobs just because his mate likes him.


  3. Helpful (4)

    "Avoid! Awful ..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Advisor in Cumbernauld, Scotland
    Former Employee - Advisor in Cumbernauld, Scotland
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SSE part-time (More than 8 years)

    Pros

    None nothing nada zilch zip zero

    Cons

    Do not stand by their own company values, treat majority of employees like something they found on the sole of their shoe.

    Advice to Management

    Start again from the bottom up. Ensure the right people are in the right roles. Stop bullying practices.


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  5. Helpful (5)

    "Be prepared to sell your soul! Old boys club dragging the company down."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Reading, England
    Current Employee - Manager in Reading, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at SSE full-time (Less than a year)

    Pros

    Very good remuneration
    Nice offices in Reading
    None other than above- just having to meet minimum word criteria for the pros

    Cons

    Lack of diversity in the company. To get promoted you need to have the right face and know the right people. Take a look at the make up of the Exec board. Majority are waiting to sit there comfortably for a few more years and take their fat pensions. To progress in the company you HAVE to wear a 3pc suit to the office (ideally blue suit and brown shoes).

    Too many cooks- to get a simple yes/no decision can take months and has to be passed up the chain to be reviewed by a minimum of 5-6 others who don't have a clue anyway.

    No ideas/strategy- still trying to figure out how to rip off existing vulnerable customer base rather than focusing on innovation, new services and products.

    Tenure rather than hard work and delivery is valued more. You are actually better off sitting there and doing nothing for few years and you'll be guaranteed to get promoted. If you bring forward new ideas you are bullied.

    Most of the senior teams have been here an average of 10-15 years each; they have no idea what's happening in the external world and so it's impossible for them to take risks and change/accept new ideas. All of management is unapproachable and they think they are running Google. They need to get some proper training from modern leaders.

    Safety taken to another level. In fact you get lectured on what you should not be doing in your own time at home. You could lose your job if thy find out you're in to extreme sports.

    Lack of empowerment- not only is your work uncredited it's also useless. Huge number of PowerPoint presentations which never get used. Heavily process driven with no actual output.

    Advice to Management

    1. Wake up- change the Execs and the senior management. Save money by reducing the unnecessary fat at the top.
    2. Focus on promoting those who are actually the ones who want to save this company.
    3. Bring in people from new market verticals to inject new ideas into this company with no ideas.
    4. Get rid of this old boys/boardroom culture- you don't need to wear a suit in the office everyday.
    5.take more risks- SSE is unlikely to survive as it is so do something about it and do it fast. SSE has no brand and with more than 100 suppliers to be on the market by 2020 offering lower prices they will swallow SSE.


  6. Helpful (2)

    "Very much a face fit company using regular bullying tactics to make achieve what they want."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Metering
    Current Employee - Metering
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at SSE full-time (More than 8 years)

    Pros

    A living wage must of the time.
    Options of shares if you pay in.
    Various saving options so long as you put money into them.
    Good PPE provided.
    Transport provided.

    Cons

    Regular promises of advancement whilst pushing you to perform more, give more, whilst no advancement is really available.

    0 transparency. Junior and lower end senior management like to keep information from you in a bid to hold some kind of influence over you.

    Huge Blame culture.

    Very much a Bullying culture.

    Constantly overloading you with work then want to know why it isn't done to the same high access standard as if you only had your own work.

    Very face fitting, if you know someone in the senior ranks you'll advance quickly with no need for expertise or test/interview process. You always see the same faces advancing and moving into different roles.

    Very discriminatory.

    Very stat orientated. Claim to care more about your safety but when the stats are at risk your own well-being goes out the window and they'll throw the boot at you every step of the way to get what they want e.g. Warnings, performance reviews, performance monitoring.

    Full of people trying to justify their own positions by constantly changing work practices, implementing endlessly new procedures and fixing the unbroken, when it doesn't work they simply move onto another project and leave 100's of workers to pick up the pieces costing the workers money and time. Meaning the workers have to then work more to achieve less because the job loads where meddled to much with.

    Really want their pound of flesh for the money they give you.

    Claim to be encouraging whistle blowing but mark your cards if you do.

    Claim to be an equal employer but no equality exists.

    Very good at publicising their success, equally good at covering their failures.

    Claim to be a great place to work but rarely allow you to complete the actual Great Place to Work survey then try to convince you that you did do it at an earlier date.

    Gives incentives for submitting innovations but actually dismiss your innovations then implement them at a later date as their own ideas.

    Advice to Management

    Please just take note of above.


  7. Helpful (1)

    "Safety Sam - Do as I say not do as I do"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Advisor in Cumbernauld, Scotland
    Former Employee - Advisor in Cumbernauld, Scotland
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SSE (More than 5 years)

    Pros

    Some like minded nice people who work there. Some of the customers were really nice, however not able to carry out job to its full due to the comments made below in the Cons section.

    Cons

    Endemic blame and bullying culture. If your face doesnt fit or you are not a yes person then this company is not for you. Remember - Perception is reality! What people do and say are completely different. This company says is extremely committed to championing complaints and resolving them, and also being the safest company in the world. What actually happens is that complaints get passes like the proverbial hot potato, fingers get pointed, and if you dont take it on the chin then you are accused of not being a team player and having a bad attitude all because you found a legitimate fault in the reporting and management process and they dont want to listen or do anything about it. This company is all about being seen to be doing the right thing however it brushes everything under the carpet for an easy quick fix. Job satisfaction can never happen because for you to actually do your job properly in the time and manner required as you are trained to do, it is made completely impossible due to the huge amount of anally retentive , ridiculous policies and procedures which are imposed, and management always take a non active role in supporting you.

    Advice to Management

    Cut out all of the cancer out of your organisation and redress the shambolic policies and procedures within all facets of the company and you will have a great place to work. Until such time as this happens, every day will become as is was another firefighting situation, where yet again one is always one the back foot. Stop saying that you provide world class customer service until you actually do this within the company and also to your customers.


  8. "manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Perth, Scotland
    Former Employee - Anonymous Employee in Perth, Scotland
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at SSE full-time (More than 8 years)

    Pros

    good share scheme, excellent staff at ground level

    Cons

    Poor IT communication and latterly leadership

    Advice to Management

    Think of the customer not of profit , listen to staff


  9. Helpful (4)

    "Customer Service Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Havant, England
    Former Employee - Customer Service Representative in Havant, England
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at SSE part-time (Less than a year)

    Pros

    The salary is good and my team members were friendly and supportive of each other. The cash machine on the premises was very convenient.

    Cons

    Although the call centre positions are advertised as solving the problems of customers who call in, what the company is interested in is sales to those customers. Daily and weekly scores, salary increases and promotions all depend on your sales, not on how well you solve customer issues. If you enjoy doing cold sales then this position would be great for you but if it's helping customers you prefer, it doesn't fit the bill.

    Advice to Management

    Be more honest in your recruitment advertising as well as in your training. It was only after six weeks that it transpired that we were primarily salesmen and that solving a customer's problem was a minor matter.


  10. Helpful (4)

    "Interesting company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Reading, England
    Former Employee - Anonymous Employee in Reading, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SSE full-time (Less than a year)

    Pros

    - Great new office in Reading.
    - Flexible working hours.
    - Attracting great people with a can-do attitude.

    Cons

    - Lack of pace or a sense of urgency.
    - Not listening to the expertise or knowledge which newly hired people bring.
    - Overly complex projects which are not sustainable or viable.
    - Reliance on external consultants.
    - The number of repetitive presentations.
    - When creating a project to deliver new products, the senior management team leading it need to have the correct experience and expertise.
    - "Get it right first time" attitude, rather than "test and learn".
    - One of the most risk adverse companies in the world!
    - Safety is re-iterated beyond belief. You will get shouted at for not holding the handrail when walking down stairs! Seriously!?

    Advice to Management

    You have hired experts, yet do not listen to them or involve them in any discussions or decisions. A very "old school" company with a firm and formal management hierarchy. No opportunity to innovate or test or learn products. No opportunity to take risks.

    The energy sector is facing challenging times, and without diversifying your portfolio by test and learning and taking risks, there is no future.


  11. Helpful (5)

    "Bullying culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Engineer in Portsmouth, South East England, England
    Current Employee - IT Engineer in Portsmouth, South East England, England
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at SSE full-time (More than 5 years)

    Pros

    There are some good people working there who are very supportive and just want to go a good job. Benefits are ok but other companies offer similar.

    Cons

    My office (Portsmouth) is very overcrowded, the management just seem to keep adding new desks. This means it's hard to park, find a free toilet, huge queues in the canteen, and the Air con cant cope in the summer. The whole company has a bullying culture where if you don't make their targets you get a poor performance report. Some of the targets are impossible. It still has an "Old Boy Network" where if your face fits you'll do well in the company.

    Advice to Management

    Take time to look at the staff you have. There are many of us that just want to do a good job! Stop the blame culture, and invest in the Penner road building. You need to add more facilities and less desks!


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