SSE Reviews | Glassdoor.co.uk

Glassdoor uses cookies to improve your site experience. By continuing, you agree to our use of cookies. OK | Learn More

SSE Reviews

Updated 6 December 2017
238 reviews

Filter

Filter

Full-timePart-time

238 Employee Reviews

Sort: PopularRatingDate

Pros
Cons
More Pros and Cons

  1. Helpful (2)

    "Not worth the stress really"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSA in Glasgow, Scotland
    Current Employee - CSA in Glasgow, Scotland
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at SSE full-time (More than a year)

    Pros

    Reasonable Salary for the role

    Cons

    - Work Life Balance - The stress is insane having to apologise to every single customer you deal with. How can it be sincere when we have a culture of giving away money just to keep people happy.
    - Progression only if your face fits and you suck up to every idea, even when you know it is crazy
    - Managers who are completely clueless and not fit to lead
    - Sickness process. I took badly ill and was signed off for 2 weeks on the monday, yet I was asked to come in for a face to face meeting that same week even with a GP's line. With a follow up a week after that. Stop working us to the bone and allow your staff to get better.
    - HOLIDAYS!! At the time of writing, I checked the next available full week off and it is 13 months away.. No wonder people go off sick.

    Advice to Management

    Multi-skill everyone. In regards to telephony/call centres so many other suppliers have one person able to do everything, if we could do that without having to phone 143 different people. Stop cheaping out on licenses for software and provide us with the tools we need to do our job.

    Actually treat your staff like adults - In my team of 8 i know of 4 currently taking interviews elsewhere and we've only been here a year.

    If you are going to expect staff to provide the best level of service and efficiency you need to recognise this. If 50% (and higher) of the staff just want to rant about the job, surely you need to realise something isn't right.


  2. "General Enquiries Customer Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Enquiries Customer Advisor
    Former Employee - General Enquiries Customer Advisor
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at SSE full-time (More than a year)

    Pros

    Decent pay. Free to speak (no script) and be yourself. Good training systems, they really invest in you. Flexible working patterens available.

    Cons

    customers shouting at you & managers do not want to take over. Having to "own" a complaint, and sort it out yourself.
    Limited options to move departments.


  3. Helpful (2)

    "Dont work for SSE"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager
    Current Employee - Manager
    Neutral Outlook
    No opinion of CEO

    I have been working at SSE full-time (More than 3 years)

    Pros

    Salary ok and if you a "yes" person you'll be fine.

    Cons

    As some of the previous reviews have mentioned, SSE Management are a bunch of dictators and need to practice what they preach !! H&S is completely OTT, I am a big believer in H&S, however SSE go to the extreme, The senior managers walk around with blinkers on.

    Advice to Management

    Stop preaching to Managers about looking after their team and being an engaging manager, when your communication and direction is abysmal. Also, look up the word EMPOWERMENT. You employ experts to do a job then tell them how to do it !!!


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Get's so much right and so much wrong"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anon in Glasgow, Scotland
    Current Employee - Anon in Glasgow, Scotland
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SSE full-time (More than 8 years)

    Pros

    SSE has great values and this is clear at all levels. We are encouraged to look out for each other and we talk a lot of safety and well being - which is nice. We have great aspirations about being sustainable and being present in our communities which I'm very proud of. There is a lot to be proud of actually.

    Cons

    We don't showcase our employees the way we should - I hear a lot of great stories from across the business about people living the values and making a difference to colleagues and customers. But we don't celebrate it - so it's easy to feel under valued. Which is a shame given how successful we actually are.

    Advice to Management

    Invest time in people - celebrate and showcase the good that is already out there.


  6. "review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at SSE full-time (More than 3 years)

    Pros

    Relaxed environment
    Developing company
    Stable employment
    Have a lot of projects and work load is ok
    Flexible working
    Gives shares to employees
    Company car
    Takes care of its employees
    Most of transmission team are young which is potentially a good future for the company if they invested in the team

    Cons

    No clear job description
    No career path
    No clear organizational chart
    A lot of job roles are not clear what is their roles
    Remote projects
    No appreciation of scientific credits
     No systematic knowledge transfer


  7. "customer advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Coventry, England
    Former Employee - Customer Service Representative in Coventry, England
    Recommends
    Positive Outlook

    I worked at SSE full-time (Less than a year)

    Pros

    they are the best in the world in terms of delivering services

    Cons

    they dont sponsor their staff when it comes to Visa or work permit.

    Advice to Management

    just keep on doing what they are supposed to be doing


  8. Helpful (1)

    "Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Reading, England
    Current Employee - Anonymous Employee in Reading, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at SSE full-time (More than 10 years)

    Pros

    Pay benefits holidays pension car scheme

    Cons

    Terrible Management, Bullying being swept under carpet, Intimidation, Progression only if your face fits and you don't answer back or stand up for yourself

    Advice to Management

    Stop bullying tactics, and using staff to do your dirty work by ostracising other staff on teams. Intimidating behaviour involving isolating staff for your gratification


  9. Helpful (2)

    "SSE"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Advisor in Cumbernauld, Scotland
    Current Employee - Customer Service Advisor in Cumbernauld, Scotland
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at SSE full-time (More than a year)

    Pros

    Compared to other call centres the salary is very good. The job isn't to complicated either.

    Cons

    I don't like repetitive desk work and would like to be up and moving around so the job doesn't suit me.

    Advice to Management

    Sometimes the manner that some management speak to you is very undermining.


  10. Helpful (1)

    "Wage good- work like stressful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Advisor in Cardiff, Wales
    Current Employee - Customer Service Advisor in Cardiff, Wales
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at SSE full-time (Less than a year)

    Pros

    Good wage not much else

    Cons

    OTT health and safety
    Bad shift patterns
    Stressful workplace


  11. "Great company to work for!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Test Analyst in Havant, England
    Current Employee - Test Analyst in Havant, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SSE full-time (More than a year)

    Pros

    Generous company share scheme, good career prospects, dynamic and forward thinking company.

    Cons

    Parking at office site is very limited.


Showing 238 of 253 reviews
Reset Filters