SSE Reviews | Glassdoor.co.uk

SSE Reviews

Updated 10 July 2018
279 reviews

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  1. "Fantastic IT Graduate scheme"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Graduate in Reading, England
    Former Employee - IT Graduate in Reading, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at SSE full-time (More than a year)

    Pros

    Supportive network, friendly staff, excellent company culture, flexibility with roles, guaranteed job.

    Cons

    No formal qualifications received during the scheme.

    Advice to Management

    Might be worth looking into tailored schemes with formal qualifications.


  2. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Glasgow, Scotland
    Current Employee - Manager in Glasgow, Scotland
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SSE full-time (More than 8 years)

    Pros

    Many pros to work for SSE

    Cons

    None really for SSE currently.

    Advice to Management

    Recruit within.
    Give people opportunity.

  3. "A truly horrible company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at SSE full-time

    Pros

    Nothing is good about this company.

    Cons

    They are treating their customers like garbage.


  4. "Good company, great people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operational Security Engineer in Havant, England
    Former Employee - Operational Security Engineer in Havant, England
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at SSE full-time (More than 3 years)

    Pros

    Diverse workplace
    Friendly Staff
    Good progression opportunity

    Cons

    Safety culture is over the top for office based staff
    'We've always done it that way' culture
    Hard to innovate

    Advice to Management

    Listen to the staff at the lower levels, they're a key source of information.


  5. Helpful (3)

    "Impossible Targets"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Former CSA in Havant, England
    Former Employee - Former CSA in Havant, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SSE full-time (More than a year)

    Pros

    The people are great
    Perks at work is cool
    Pension

    Cons

    No progression
    The company has gone to hell, they care more about getting calls through than the customers. Impossible Targets you can't meet and do a good job.
    High pressure.

    I ended up making a song about it as below:
    (In the tune of Do You Hear the People Sing - Les Mis)

    Do you hear the People scream,
    Screaming the songs of slavery.
    It is the music of the people,
    Who all work at SSE.
    When the pounding of your heart,
    Is from stress and anxiety.
    You know that you are part,
    Of the SSE family.

    Advice to Management

    Sort out your targets or get rid of your voice of the customer as it's impossible to meet both especially when you have a hard call and your manager is on your back about ACE ignoring the fact that this stat is effected when it's not a simple rebill or pricing question .

    More development ops would be good to. As it's impossible to progress unless someone literally dies.


  6. "SSE customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Havant, England
    Former Employee - Customer Service Representative in Havant, England
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at SSE full-time (Less than a year)

    Pros

    Fun and busy atmosphere.
    Lots of training and support

    Cons

    Sales style KPI system.
    Unrealistic targets.
    Tons of safety rules.


  7. Helpful (2)

    "Blind Micro-Managers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CSA in Cumbernauld, Scotland
    Former Employee - CSA in Cumbernauld, Scotland
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SSE full-time (More than a year)

    Pros

    It's easy. I mean the work itself is really easy for the amount you get paid. If you end up sitting beside some experienced and semi enthusiastic people then you can learn a lot about the industry and various funds and programes that are out there to help people.

    Cons

    Mentally draining. You're on the phone 8 hours a day, and management will come down on you like a ton of bricks if you dare be away from answering calls for more than 15 minutes. The team managers they have all fit a certain type, and favouritism does play a massive part in how you are treated by management. Be prepared for conflicting directions coming from different departments, all of which you must put into practice unless you want to be up before a disciplinary, unless you're one of the favourites then you can pretty much do what you want.

    Advice to Management

    Stop playing favourites. Understand that the job can be mentally draining, which results in many sick days due to mental health deteriorating. Have a clear goal and direction for the department, and try to keep sudden changes in that direction down to a minimum,

  8. "Good company: well led and important to the UK"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SSE full-time (More than 10 years)

    Pros

    Fair and open culture
    Linked to communities on the ground
    Good management

    Cons

    Relentless focus on performance
    Tough operating environment


  9. Helpful (1)

    "Awful place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Advisor in Havant, England
    Former Employee - Customer Service Advisor in Havant, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at SSE full-time (Less than a year)

    Pros

    Pays well for what it is, and they'll remind you of that daily.

    Cons

    Everything else.

    It's a sales job masquerading as customer service, and they won't train you properly for it because they don't want you to know how sales-focused it is in case you quit.
    As soon as you're out of training they'll ride your back about how many leads you're getting each week - which won't be many, because they didn't train you to do it.

    Management do nothing but sit on their bums most of the day and pull you all into pointless teambuilding meetings that reduce the number of calls you can take and thereby reduce your numbers.

    You're not allowed to be anything other than overjoyed to be there, every single day.

    You're not allowed to be sick, ever. If you are sick and can't make it to work even for a day they'll waste two hours of your time to go over why you missed a day and how you're going to prevent it happening again (spoiler: you can't. People come to work sick, so you will get sick).

    You'll work four different shifts a week with seemingly no logical pattern; earlys followed immediately by lates, last minute decisions by your manager to extend a shift so they can make their social arrangements on another day by finishing earlier. Say goodbye to any regular commitments you have because you'll never know if you're working early or late on a given day, and they'll tell you they're very flexible about things like that, but they'll huff and sigh and it'll be a problem that you asked to work a different shift even once.

    And career prospects? It's an old boys' club, so you won't see a promotion in a million years unless you're rubbing shoulders with the management.

    Advice to Management

    Your employees are people, not numbers. Treat them as such.


  10. "Okay depending on what you're looking for."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Real Time Systems Delivery (RTSD) Field Engineer in Perth, Scotland
    Former Employee - Real Time Systems Delivery (RTSD) Field Engineer in Perth, Scotland
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at SSE full-time (Less than a year)

    Pros

    -Team had skilled Engineers / Project Managers.
    -Working with a wide range of IT/Comms/Control equipment.
    -Opportunities were opening up in other roles.
    -Strong union membership and decent terms and conditions overall.
    -Several base options were proposed after an initial period in Perth.
    -Training courses both internal and external were common.
    -Very strong health and safety culture.

    Cons

    -Snail pace progression within the role itself. Expect to wait 6-12 months to gain the necessary competencies and courses to be allowed to work alone (even if experienced with similar systems). If you’re moving internally, you’ll most likely have what you need already.
    -I was told that the RTSD Field Engineer roles were not as stable as made out by Senior management.
    -Constant talk of cost saving and keeping shareholders happy.
    -No Paid overtime - TOIL offered instead.
    -Use of own car packed/laden with tools for company business.
    -No computer or full access to systems for months after start date.

    Advice to Management

    Create a structured induction and training programme for this role and make it clear at initial interview the timescales involved.


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