SSE Reviews | Glassdoor.co.uk

SSE Reviews

Updated 22 September 2018
296 reviews

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296 Employee Reviews

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Pros
  • "Good work life balance and talented colleagues" (in 10 reviews)

  • "Good benefits, some very talented people in place in the business" (in 15 reviews)

Cons
  • "Over the top with health and safety as well" (in 16 reviews)

  • "I was told that the RTSD Field Engineer roles were not as stable as made out by Senior management" (in 15 reviews)

More Pros and Cons

  1. "Working at SSE"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Manchester, England
    Current Employee - Anonymous Employee in Manchester, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SSE full-time (More than 3 years)

    Pros

    Fantastic company to work for in terms of the people and the fringe benefits. Would recommend to anyone who wanted to work here.

    Cons

    Limited career opportunities in the subsiduary I work for means that you either have to wait for a long time to get an opportunity or you need to look elsewhere to further your career.

    Advice to Management

    Develop your people and look to promote from within.


  2. "Shareholders first, employees and customers last"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at SSE full-time

    Pros

    Safety conscious
    Select few sites give the opportunity to work from home

    Cons

    Poor management
    Profit margins are the focus, employees and customers come last
    No investment in technology
    Backwards, inefficient processes

    Advice to Management

    Ask how your staff are

  3. Helpful (2)

    "If you like looking to the past you'll love SSE"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Havant, England
    Current Employee - Anonymous Employee in Havant, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at SSE full-time (More than 3 years)

    Pros

    Good Pay
    Nice people
    Flexible working

    Cons

    Health and safety overkill
    No investment in technology.
    The worst e-learning ever.
    No investment in people.
    Poor performance is allowed to go unaddressed. Too many people coast.
    Scared to try new ideas.
    A meetings culture, rather than action.
    Did i mention health and safety
    Ridiculous amount of bureaucracy and in-house politics

    Advice to Management

    The company lives in the past. They are scared to try new things, primarily as they have the wrong people in charge, who have largely inherited the roles, rather than being the best person for the job.

    The company is far to disjointed, entrenched in bureaucracy and in-house politics. We work for the same company so why is the default position to work against each other.

    SSE sees the solution to their problems as being another meeting or workshop, follow up by a meeting or workshop to review the previous one. Maybe consider less meetings and things might get done.

    If you're going to ram e-learning down our throats, please at least make it good. There was a eLearning team who worked on the MAST projects, who made good engaging e-learning, but assume they've left or been broken by the system. Also it would be good if the learning library was more user friendly and didn't look like something from 1998.


  4. "Hours of work"

    StarStarStarStarStar
    Current Employee - Customer Service Representative in Cumbernauld, Scotland
    Current Employee - Customer Service Representative in Cumbernauld, Scotland

    I have been working at SSE full-time (More than a year)

    Pros

    People that work there

    Cons

    The holidays not good when you need time off


  5. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Glasgow, Scotland
    Current Employee - Manager in Glasgow, Scotland
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SSE full-time (More than 8 years)

    Pros

    Many pros to work for SSE

    Cons

    None really for SSE currently.

    Advice to Management

    Recruit within.
    Give people opportunity.


  6. "A truly horrible company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at SSE full-time

    Pros

    Nothing is good about this company.

    Cons

    They are treating their customers like garbage.


  7. "Good company, great people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operational Security Engineer in Havant, England
    Former Employee - Operational Security Engineer in Havant, England
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at SSE full-time (More than 3 years)

    Pros

    Diverse workplace
    Friendly Staff
    Good progression opportunity

    Cons

    Safety culture is over the top for office based staff
    'We've always done it that way' culture
    Hard to innovate

    Advice to Management

    Listen to the staff at the lower levels, they're a key source of information.

  8. Helpful (3)

    "Impossible Targets"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Former CSA in Havant, England
    Former Employee - Former CSA in Havant, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SSE full-time (More than a year)

    Pros

    The people are great
    Perks at work is cool
    Pension

    Cons

    No progression
    The company has gone to hell, they care more about getting calls through than the customers. Impossible Targets you can't meet and do a good job.
    High pressure.

    I ended up making a song about it as below:
    (In the tune of Do You Hear the People Sing - Les Mis)

    Do you hear the People scream,
    Screaming the songs of slavery.
    It is the music of the people,
    Who all work at SSE.
    When the pounding of your heart,
    Is from stress and anxiety.
    You know that you are part,
    Of the SSE family.

    Advice to Management

    Sort out your targets or get rid of your voice of the customer as it's impossible to meet both especially when you have a hard call and your manager is on your back about ACE ignoring the fact that this stat is effected when it's not a simple rebill or pricing question .

    More development ops would be good to. As it's impossible to progress unless someone literally dies.


  9. "SSE customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Havant, England
    Former Employee - Customer Service Representative in Havant, England
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at SSE full-time (Less than a year)

    Pros

    Fun and busy atmosphere.
    Lots of training and support

    Cons

    Sales style KPI system.
    Unrealistic targets.
    Tons of safety rules.


  10. Helpful (2)

    "Blind Micro-Managers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CSA in Cumbernauld, Scotland
    Former Employee - CSA in Cumbernauld, Scotland
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SSE full-time (More than a year)

    Pros

    It's easy. I mean the work itself is really easy for the amount you get paid. If you end up sitting beside some experienced and semi enthusiastic people then you can learn a lot about the industry and various funds and programes that are out there to help people.

    Cons

    Mentally draining. You're on the phone 8 hours a day, and management will come down on you like a ton of bricks if you dare be away from answering calls for more than 15 minutes. The team managers they have all fit a certain type, and favouritism does play a massive part in how you are treated by management. Be prepared for conflicting directions coming from different departments, all of which you must put into practice unless you want to be up before a disciplinary, unless you're one of the favourites then you can pretty much do what you want.

    Advice to Management

    Stop playing favourites. Understand that the job can be mentally draining, which results in many sick days due to mental health deteriorating. Have a clear goal and direction for the department, and try to keep sudden changes in that direction down to a minimum,


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