SSE Reviews | Glassdoor.co.uk

SSE Reviews

Updated 14 June 2018
273 reviews

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273 Employee Reviews

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Pros
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  1. "Customer Relations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Relations in Havant, England
    Current Employee - Customer Relations in Havant, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at SSE full-time (More than 3 years)

    Pros

    Travel - Easy to get to and from work with a subsidised bus service. Cycle to work scheme.
    Colleagues - Some great people to work with.
    Canteen - Great on site canteen with a wide range of food to choose from.

    Cons

    Micromanagement - Very little room for exceptional/personal circumstances. These will rarely be taken into consideration.
    Annual Leave - Very difficult to obtain despite making suggestions or arrangements.
    Blame Culture - SSE will do everything possible to point the finger and blame someone.
    Sickness Policy - Expect your line manager to perform a home visit.
    Lateness Policy - Despite the amount of unclaimed minutes/hours, be expected to make up the time when it suits them.
    IT Systems - Outdated, promises of new systems which never gets implemented.
    Workload - You're expected to complete work of those who are absent, as well as your own work. Most of the time, your work is underappreciated.
    Targets/Stats - Given unrealistic targets, very stats driven.


  2. "Customer Service Advisor"

    StarStarStarStarStar
    Current Employee - Customer Service Representative in Cumbernauld, Scotland
    Current Employee - Customer Service Representative in Cumbernauld, Scotland

    I have been working at SSE full-time (More than 8 years)

    Pros

    Good pay, Good people, Good support for a new job

    Cons

    No progression, hard to get to if you don't drive

  3. "Great people, gets a continuous hard time from externally influences."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Communications Manager in Perth, Scotland
    Current Employee - Communications Manager in Perth, Scotland
    Neutral Outlook
    Disapproves of CEO

    I have been working at SSE full-time (More than 8 years)

    Pros

    Excellent Networks business
    Very good values and moral compass
    Safety is at the front of everything they do
    Excellent history and culture

    Cons

    Senior leaders lack in some areas
    Continual bashing of business by political world and MPs
    Going through a period of change, need to embrace it quicker

    Advice to Management

    Keep trying, leaders should not be selected on their face alone.


  4. "Smart Meter Engeener"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Smart Meters in Reading, England
    Current Employee - Smart Meters in Reading, England

    I have been working at SSE full-time (Less than a year)

    Pros

    working and manage time like self employe

    Cons

    a little bit under pressure

    Advice to Management

    none


  5. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Some People are great to work with, you don’t no who your friends are and be careful of what you say as there is a blame culture.

    Cons

    Company, its not what you no its who you no unfortunately. Work very hard and think your next in line but your not.

    Advice to Management

    Equal opportunities


  6. "Great place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at SSE full-time

    Pros

    Worklife balance with career progression

    Cons

    Nothing at All. Good experience

    Advice to Management

    More competitive staff salary package


  7. "It was fine"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England
    Former Employee - Anonymous Employee in London, England

    I worked at SSE part-time (More than a year)

    Pros

    Had fun while I was there

    Cons

    Wanted more money so went elsewhere

  8. "General Enquiries inbound Call Centre"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Advisor in Portsmouth, South East England, England
    Current Employee - Customer Service Advisor in Portsmouth, South East England, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at SSE full-time

    Pros

    Hour lunch breaks
    Extra break at anytime (5% of shift)
    Great training environment
    Huge variety canteen

    Cons

    No progression
    Only care about stats
    Constant changing of schedule arrangement
    Outdated/slow internal systems
    Sudden removal of perks (no notice)
    Difficult to book holiday
    Not competitive for customers
    Poor management role models
    Change to products with no notification
    Can not park on site, will not subsidise parking
    Moved desks more times than I can count in a short period of time
    Would not arrange a desk assessment
    Lunches staggered differently for everyone on your team, makes it difficult to socialise

    Advice to Management

    Don’t punish advisors for customers saying no to an offer (particularly emails)
    Don’t focus too much on the stats, focus on the customer service provided (that’s the job after all)
    Help your advisors when they ask
    Help advisors from other teams, their manager may already be busy


  9. Helpful (1)

    "Very poor treatment of employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager
    Former Employee - Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SSE full-time

    Pros

    Local offices in rural areas

    Cons

    Below industry average salaries, huge gender pay gap, prehistoric blame culture, insular and inward looking

    Advice to Management

    Get a grip on your company before it disappears from under you


  10. Helpful (5)

    "Toe the line and don't challenge, be a good little robot"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in Cardiff, Wales
    Current Employee - Senior Manager in Cardiff, Wales
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at SSE full-time (More than 3 years)

    Pros

    location
    people
    nothing else at all but Glassdoor wants 5 words +

    Cons

    parking
    erratic management
    cliques
    H&S madness
    no consistency
    conflicting instructions and objectives
    quite a few time served snakes

    Advice to Management

    walk the talk


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