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SSE Reviews

Updated 6 December 2017
238 reviews

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238 Employee Reviews

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  1. "Bulling culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineer in Glasgow, Scotland
    Current Employee - Engineer in Glasgow, Scotland
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at SSE full-time (More than 10 years)

    Pros

    Not many that you can't find else where

    Cons

    Dinosaur of a company. Ran like a sweat shop. Old Boys club. Bullying culture if you dare to challenge. Out dated IT. No new ideas. Unbelievable chum rate of employees especially in their home services business. 50% of engineers have had to be replaced in the last 2 years though them leaving! Safety culture is extreme. But only if it won't actually cost money. Poor tools and equipment. Cheap vans not fit for purpose. Work life balance is a joke. Un competitive pay. Instead of giving the chief executive a 72% pay deal. Give your staff a decent rise.

    Advice to Management

    Stop assuming management know best. Listen to what your front line staff are saying. Especially those with many years experience in the industry. Invest in the right areas. Give your engineers the rights tools to do the job. Instead of letting middle managers make their own little kingdom look good by cutting costs instead of making money. Look to see how to get the best from your staff rather then bullying them into working too hard for too long. Your home services buiness has stood still for 10 years! With less customers and engineers now then 10 years ago! Wake up an smell the coffee before its too late!


  2. Helpful (3)

    "Very repetitive work. some bullying gets swept under the rug from certain CSMs as it's full of cliques."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Leader in Cumbernauld, Scotland
    Current Employee - Team Leader in Cumbernauld, Scotland
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at SSE full-time (More than 5 years)

    Pros

    Some good people you work with. Salary is good for a call center. And that's all the pros I can think of

    Cons

    Very repetitive and some bullying that's gets swept under the rug from certain CSMs as it's full of cliques. Promotion is from within. People are scared to whistleblow in case they lose their job. Shifts are not great either no work life balance

    Advice to Management

    APD stop thinking about profit and invest in the workers


  3. "Treat customers like family"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at SSE full-time

    Pros

    Employee benefits very good particularly share plans
    Salary - good starting salary for frontline call centre and opportunity for stepper increase based on performance
    Career Opportunities - very diverse business with opportunities to move between areas

    Cons

    Parking becoming a problem due to overcrowding in some areas
    Blame culture

    Advice to Management

    Continue to clear out senior management team


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  5. Helpful (4)

    "coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee in Stepps, Scotland
    Former Employee - Anonymous Employee in Stepps, Scotland
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at SSE full-time (More than 10 years)

    Pros

    Office Hours, free parking, nice office space

    Cons

    Bullying in the work place
    Escalated to Senior Management, HR and Director
    Followed correct procedures, ended up having to leave after 11 years of Service

    Advice to Management

    Care about your staff


  6. Helpful (2)

    "Customer service adviser"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at SSE part-time

    Pros

    Share scheme, being able to buy time off and development opportunities.

    Cons

    Unrealistic targets, treated as a schoolchild, no autonomy.

    Advice to Management

    Stop with the pressurised environment. Allow reasonable comfort breaks. If someone is ill don't visit them at home unless you are their doctor. Credit someone's judgement if they are over 18.


  7. Helpful (1)

    "Lots of improving needed and quickly!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at SSE full-time

    Pros

    Flexible working only just introduced but not fully embraced.
    Friendly staff who are helpful.
    Nice new office which is a collaborative space close to town centre and station

    Cons

    To progress it is how long you have been there and sucking up rather than expertise and all about lining execs and senior manager pockets.
    Overboard on health & safety culture forgotten other elements of a good company culture such as fun atmosphere and team bonding and incentives which are all self funded. Some do not apply to office staff some values/rules are outdated too.
    Most FTSE100 companies provide subsidised canteens these days SSE do not.
    Does not take risks and are not innovative therefore are not competitive. Takes forever to make decisions.
    No diversity especially in senior level.
    Need to understand there are more ways to present than powerpoint.

    Advice to Management

    Listen to what the employee would like. Make them feel they are part of the development of SSE not just a number.
    Explore other elements that bring the culture to 21st Century standard not just safety., especially to appeal to young blood and employees from London etc.
    Take risks to keep up with the market as it is embarrassing saying we work for top 6 energy company who are not up to date with the market and keeping up with competitors.


  8. "Terrible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSA in Havant, England
    Current Employee - CSA in Havant, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at SSE part-time (More than a year)

    Pros

    Good hours for working mums
    Pay not bad

    Cons

    One of those places if your face fits you'll be ok. Not interested in people just bums on seats and hands on the phones. Not a customer service role as advertised but a target driven role with selling involved. If you don't hit targets you'll lose your job, if you have more than 1 day sick during probation you'll lose your job. Probation invariably lasts 9 months so you need to be extremely healthy to pull that one off or at least be happy to attend work while ill. Health and safety at work is well over the top, you will be challenged if you use stairs without holding the handrail. It's worse than being t school.

    Advice to Management

    Needs a complete overhaul, managers are not allowed to manage and wannabe managers strut round the place trying to be important and do nothing.


  9. Helpful (4)

    "Not worth the stress"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Dual Fuel Meter Engineer in Leeds, England
    Current Employee - Dual Fuel Meter Engineer in Leeds, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at SSE full-time

    Pros

    Pay and holidays are decent

    Cons

    Management are useless, if your face doesn't fit you may as well look for a new job. Bullying coaches, managers with no metering experience, the list of cons is endless. Even the engineers backstab each other just to look good. RTEs that get an idea in their head and think that is right even when it's wrong.

    Advice to Management

    Stop giving people jobs just because his mate likes him.


  10. Helpful (5)

    "Avoid! Awful ..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Advisor in Cumbernauld, Scotland
    Former Employee - Advisor in Cumbernauld, Scotland
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SSE part-time (More than 8 years)

    Pros

    None nothing nada zilch zip zero

    Cons

    Do not stand by their own company values, treat majority of employees like something they found on the sole of their shoe.

    Advice to Management

    Start again from the bottom up. Ensure the right people are in the right roles. Stop bullying practices.


  11. Helpful (5)

    "Be prepared to sell your soul! Old boys club dragging the company down."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Reading, England
    Current Employee - Manager in Reading, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at SSE full-time (Less than a year)

    Pros

    Very good remuneration
    Nice offices in Reading
    None other than above- just having to meet minimum word criteria for the pros

    Cons

    Lack of diversity in the company. To get promoted you need to have the right face and know the right people. Take a look at the make up of the Exec board. Majority are waiting to sit there comfortably for a few more years and take their fat pensions. To progress in the company you HAVE to wear a 3pc suit to the office (ideally blue suit and brown shoes).

    Too many cooks- to get a simple yes/no decision can take months and has to be passed up the chain to be reviewed by a minimum of 5-6 others who don't have a clue anyway.

    No ideas/strategy- still trying to figure out how to rip off existing vulnerable customer base rather than focusing on innovation, new services and products.

    Tenure rather than hard work and delivery is valued more. You are actually better off sitting there and doing nothing for few years and you'll be guaranteed to get promoted. If you bring forward new ideas you are bullied.

    Most of the senior teams have been here an average of 10-15 years each; they have no idea what's happening in the external world and so it's impossible for them to take risks and change/accept new ideas. All of management is unapproachable and they think they are running Google. They need to get some proper training from modern leaders.

    Safety taken to another level. In fact you get lectured on what you should not be doing in your own time at home. You could lose your job if thy find out you're in to extreme sports.

    Lack of empowerment- not only is your work uncredited it's also useless. Huge number of PowerPoint presentations which never get used. Heavily process driven with no actual output.

    Advice to Management

    1. Wake up- change the Execs and the senior management. Save money by reducing the unnecessary fat at the top.
    2. Focus on promoting those who are actually the ones who want to save this company.
    3. Bring in people from new market verticals to inject new ideas into this company with no ideas.
    4. Get rid of this old boys/boardroom culture- you don't need to wear a suit in the office everyday.
    5.take more risks- SSE is unlikely to survive as it is so do something about it and do it fast. SSE has no brand and with more than 100 suppliers to be on the market by 2020 offering lower prices they will swallow SSE.


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