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SSE Reviews

Updated 15 February 2018
247 reviews

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247 Employee Reviews

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Pros
Cons
More Pros and Cons

  1. Helpful (2)

    "Safety Sam - Do as I say not do as I do"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Advisor in Cumbernauld, Scotland
    Former Employee - Advisor in Cumbernauld, Scotland
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SSE (More than 5 years)

    Pros

    Some like minded nice people who work there. Some of the customers were really nice, however not able to carry out job to its full due to the comments made below in the Cons section.

    Cons

    Endemic blame and bullying culture. If your face doesnt fit or you are not a yes person then this company is not for you. Remember - Perception is reality! What people do and say are completely different. This company says is extremely committed to championing complaints and resolving them, and also being the safest company in the world. What actually happens is that complaints get passes like the proverbial hot potato, fingers get pointed, and if you dont take it on the chin then you are accused of not being a team player and having a bad attitude all because you found a legitimate fault in the reporting and management process and they dont want to listen or do anything about it. This company is all about being seen to be doing the right thing however it brushes everything under the carpet for an easy quick fix. Job satisfaction can never happen because for you to actually do your job properly in the time and manner required as you are trained to do, it is made completely impossible due to the huge amount of anally retentive , ridiculous policies and procedures which are imposed, and management always take a non active role in supporting you.

    Advice to Management

    Cut out all of the cancer out of your organisation and redress the shambolic policies and procedures within all facets of the company and you will have a great place to work. Until such time as this happens, every day will become as is was another firefighting situation, where yet again one is always one the back foot. Stop saying that you provide world class customer service until you actually do this within the company and also to your customers.


  2. Helpful (1)

    "manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Perth, Scotland
    Former Employee - Anonymous Employee in Perth, Scotland
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at SSE full-time (More than 8 years)

    Pros

    good share scheme, excellent staff at ground level

    Cons

    Poor IT communication and latterly leadership

    Advice to Management

    Think of the customer not of profit , listen to staff


  3. Helpful (4)

    "Customer Service Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Havant, England
    Former Employee - Customer Service Representative in Havant, England
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at SSE part-time (Less than a year)

    Pros

    The salary is good and my team members were friendly and supportive of each other. The cash machine on the premises was very convenient.

    Cons

    Although the call centre positions are advertised as solving the problems of customers who call in, what the company is interested in is sales to those customers. Daily and weekly scores, salary increases and promotions all depend on your sales, not on how well you solve customer issues. If you enjoy doing cold sales then this position would be great for you but if it's helping customers you prefer, it doesn't fit the bill.

    Advice to Management

    Be more honest in your recruitment advertising as well as in your training. It was only after six weeks that it transpired that we were primarily salesmen and that solving a customer's problem was a minor matter.


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  5. Helpful (5)

    "Interesting company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Reading, England
    Former Employee - Anonymous Employee in Reading, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SSE full-time (Less than a year)

    Pros

    - Great new office in Reading.
    - Flexible working hours.
    - Attracting great people with a can-do attitude.

    Cons

    - Lack of pace or a sense of urgency.
    - Not listening to the expertise or knowledge which newly hired people bring.
    - Overly complex projects which are not sustainable or viable.
    - Reliance on external consultants.
    - The number of repetitive presentations.
    - When creating a project to deliver new products, the senior management team leading it need to have the correct experience and expertise.
    - "Get it right first time" attitude, rather than "test and learn".
    - One of the most risk adverse companies in the world!
    - Safety is re-iterated beyond belief. You will get shouted at for not holding the handrail when walking down stairs! Seriously!?

    Advice to Management

    You have hired experts, yet do not listen to them or involve them in any discussions or decisions. A very "old school" company with a firm and formal management hierarchy. No opportunity to innovate or test or learn products. No opportunity to take risks.

    The energy sector is facing challenging times, and without diversifying your portfolio by test and learning and taking risks, there is no future.


  6. Helpful (6)

    "Bullying culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Engineer in Portsmouth, South East England, England
    Current Employee - IT Engineer in Portsmouth, South East England, England
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at SSE full-time (More than 5 years)

    Pros

    There are some good people working there who are very supportive and just want to go a good job. Benefits are ok but other companies offer similar.

    Cons

    My office (Portsmouth) is very overcrowded, the management just seem to keep adding new desks. This means it's hard to park, find a free toilet, huge queues in the canteen, and the Air con cant cope in the summer. The whole company has a bullying culture where if you don't make their targets you get a poor performance report. Some of the targets are impossible. It still has an "Old Boy Network" where if your face fits you'll do well in the company.

    Advice to Management

    Take time to look at the staff you have. There are many of us that just want to do a good job! Stop the blame culture, and invest in the Penner road building. You need to add more facilities and less desks!


  7. Helpful (3)

    "Confusion"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Lifestyle business; flexible working, generally good people

    Cons

    Poor leadership and out of date working practices


  8. Helpful (1)

    "engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at SSE full-time (More than 10 years)

    Pros

    safe and stable so far

    Cons

    respect for staff and duties

    Advice to Management

    Your staff are what make you. The city will only break you.


  9. Helpful (4)

    "Victimised and discriminated"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England
    Current Employee - Anonymous Employee in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at SSE full-time (More than 10 years)

    Pros

    Out with the old in with the new......new management could revive this company it used to be a good place to work.

    Cons

    This company advertises for career progression but this is a lie. You are just used to do a job and if your face doesn't fit your going nowhere. They will tell porky pies just to show higher management there good at there job . You will not be offered any type of progression or training unless it's mandatory for your job. Company policy will be broken constantly by managers but you do the same it's time for disciplinary action time for a seat on the naughty chair.

    Advice to Management

    Stop talking rubbish you can't manage a thing listen to the people that matter and bring the money into the company. Concentrate on building a team and stop thinking about were your next bonus is coming from.


  10. Helpful (2)

    "Disappointing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at SSE full-time

    Pros

    Large co with excellent benefits

    Cons

    No mention of sales in the ad or interview but turned out to be sales! Rubbish hours

    Advice to Management

    Re word the employment ad to include sales!


  11. "Hospitality"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Fun environment to work in

    Cons

    short shifts which made it not worth it


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