SSE Employee Reviews about "health and safety"

Updated 10 Dec 2019

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3.3
56%
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50%
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SSE CEO Alistair Phillips-Davies
Alistair Phillips-Davies
235 Ratings
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Reviews about "health and safety"

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  1. Helpful (1)

    "Dual fuel smart meters trainee"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Dual Fuel Smart Meters Trainee in Manchester, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SSE full-time for less than a year

    Pros

    Outstanding health and safety standards, good pay ..great as a trainee, all benefits are fantastic ..managers are dependant on were you are but I can not fault any of them what so ever, great atmosphere everywhere. Training facilities and program ..in my opinion second to none. All equipment, tools vans etc are top of the line ..spare no expense.

    Cons

    Some say safety is overboard ..but I don't think it can ever be enough, struggling to find a genuine con .. first aid was a joke though ..actually dangerous what they teach ..speaking as a very highly qualified medic myself.

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  2. "Great people, not the best company"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Team Manager in Reading, England
    Recommends
    Positive Outlook
    No Opinion of CEO

    I worked at SSE full-time for more than 3 years

    Pros

    - Many kong standing employees that are happy to offer advice and mentorship - reasonable level of opportunity for advancement - Some flexible working and autonomy in role - regular training offered - my manager was excellent and very supportive - my team where experienced, committed and very capable.

    Cons

    - Company lost the ‘family feeling’ it once had and became more corporate - many processes and rules in place just as tick box exercise (health and safety etc). These are important rules so upper management should have taken them more seriously - lack of clarity around staff expectations and performance review process

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  3. "Great"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Agent in Reading, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at SSE full-time for more than a year

    Pros

    Career Progression, job certainty, good environment

    Cons

    Over the top on health and safety

  4. Helpful (2)

    "General Enquires is not where it's at."

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Advisor in Havant, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SSE full-time for less than a year

    Pros

    There aren't many pro's I can honestly mention about working in the General Enquires department within SSE. I suppose a few good things I can say about the company as a whole is that SSE is focused (for the most part) on what the company is set out to achieve going forward. Company benefits are okay, you have access to the cycle to work scheme and a few discounts with various providers and locations etc. You also are able to take advantage of the companies Employment Assistance Program, which is great if you are suffering from mental health issues and need to talk to someone; they can even cover the cost of up to 8 face to face therapy sessions. The role itself though has far more negatives than positives based on my time spent working there. There's plenty of opportunities to get out of G.E but it doesn't seem sustainable to me for that to be the incentive of working there in the first place.

    Cons

    I will be as fair and honest as I can be in this review. To start with; You are treated like a child daily. Being incentivised by things such as sweets, and given laminated certificates for so-called achievements in the workplace. This kind of carrot and stick mentality did not resonate with me and if anything, I found it directly insulted my intelligence as an adult and as a result, furthered my interest to leave. You mostly know what to expect when working in customer service in a call centre, rarely is someone happy to speak to you as they are reluctantly having a discussion about paying for something they would rather not, and often this may lead to a furious individual personally attacking you and then possibly hanging up the phone at which point your directive given by your line manager is to call this person back which to me is indicative of the delicacy of the situation and has very little interest in how you personally feel about such an ordeal. Should you find yourself working for SSE, no matter which department that is, you will be forced to adhere to a militant and bizarre health and safety regime which is perfectly fine when the circumstances aren't something ridiculous like not leaning on a desk, or holding the handrail as you traverse a flight of stairs or having one's bag under their table or even something as silly as wearing an armoured cap should you drop your pen under a table. In the new year, A very unpopular decision was made to reduce the length of service time to 6 minutes or less. This meant one was expected to deal with any complaint in that time frame from start to finish. This drastic change to the pace of business not only divided the call centre it also Alienated the previously well-established foundation of treating customers fairly and in particular the often unique circumstances of those considered to be vulnerable customers. Ofgem was breathing down the neck of SSE and this foot in mouth attempt to rectify the growing pile of open complaints split the call centre in two as the Director of Customer Service was "excited about this transformative change". You will be heavily criticised for your statistics. This includes the average length of time a call takes you to complete, how many calls you take a day on average, how long you spend in after call work, how long you spend in your allotted break time (which includes toilet breaks) and last and certainly least, your Net Promoter Score. This completely arbitrary and unfair aspect of your role will have you scratching your head as to why it is so self-deprecating and meaningless. Only one of the questions featured in the survey sent to customer after making contact with the call centre is that which truly matters and should that customer feel like they don't wish to recommend SSE as a company based on a 0 to 9 rating, you will be the one to take the flack for that decision should the score be anything less than a 6; baring in mind also, you were only delegated 6 minutes to ascertain the resolution to whatever the query was prior to the survey being received by said customer. Each morning you will be praised for areas in which you have maintained the companies expectations and scolded in areas in which you have not, and this will always be the case, get used to it. The lack of communication between regularly corresponding departments results in confusion and frustration as often you are misinformed about a newly put in place process of completely unaware of a change to the business practises of said department etc. This wastes time and effort almost every day. If you are a frequent holidaymaker, then you better like having your holidays when SSE has the availability for you to do so. Holiday allowance is entirely based on availability at the specific time requested which is a construct comprised of a totally made up and variable forecast. You will seldom be able to book something online at home and then come to work and subsequently book it off as the availability will not allow it in most cases unless it is 2 to 3 to 4 months in the future. Chances of promotion were recently diminished as cuts were made and middle management was thinned out with offers of voluntary redundancy made to various members of staff which in turn distanced the opportunities for progression for those on the ground level of service in the call centre. Should you choose to endeavour to climb the corporate ladder you will do so at your own dismay to find yourself in a completely uninspired role beset on all sides to nullify your sense of worth in exchange for a serviceably decent salary. The system you will use is so outdated and utterly incompetent when it comes to a simple task that you would expect a shortcut or just a faster process could be integrated into it should it help reduce the amount of time spent dealing with any one customer, however this is clearly not a priority for SSE despite the shortcomings this has been a precisely impacted by. If you ever go off sick because, as a human, you are prone to illness at least once a year, you will be hounded and begged to come in, no matter how ill you think you are. It's not sustainable for you to be absent. This will result in you having either a probation meeting pulled forward should this be within the first 6 months, or a sickness meeting. The former will likely result in dismissal and I've seen it happen too many times to mention. In conclusion, you will be scrutinised, patronized, ked down a garden path about what a lead generation trial means for you, complained at for stats, questioned for not offering a smart meter to a recently bereaved caller, intrusively heralded upon should you fall Ill, they may even call the hospital you're in to check if you actually need two days off after having an operation that involved a general anaesthetic. If you are able to put up with all of these things, then you will be indoctrinated into believing there isn't a problem at all. But take it from me, plenty of people in that place seemed happy but none of them worked in General Enquires.

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  5. "You get employed for one job and they make sure they give you more and more responsibilities without paying you more."

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Complaints Manager 
    Recommends
    Negative Outlook
    No Opinion of CEO

    I have been working at SSE full-time for more than 3 years

    Pros

    Nice benefits - discounts, gym membership, can buy extra holidays, nice people, NVQ in Customer Service qualification option, canteen on site, work from home (only in certain jobs), good basic pay

    Cons

    Extremely poor management, no way of progression, pay gaps between employees doing the same job, no bonuses for hard work, company claims to be customer centred but you only have 5 mins per call per customer in order to hit your KPIs, managers have their favourites, feedback is encouraged but nothing gets done about it, any changes are extremely slow or non-existent, managers watch your every move, treating staff like children, very poor sickness policy (sickness is calculated by calendar days not working days. So if you went off sick on your working Friday and you had Saturday & Sunday off, SSE will calculate it as 3 days worth of sickness), working through bank holidays, pay increase due to inflation - poor pay rise or non-existent one, internal policies and relations between departments are quite complicated - even if you are not skilled to deal with a certain type of complaint, once it is logged in your name, no one will take it from you - even if you had no training in this particular area. Company claims to be all about health and safety - however there are a lot of safety policies that contradict themselves and depending what's best for the company, they will ask you to follow the one they prefer at the time, not enough desks, no work from home possibility (only in certain jobs), if you find too many poor policies or processes, you are told not to be negative even if you offer solutions

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  6. Helpful (1)

    "Good company overall!"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends

    I have been working at SSE part-time

    Pros

    flexible hours, very good maternity package, nice staff, good pension scheme,pay rise every year

    Cons

    working culture, too much focus on health and safety, people talk behind your bag all the time, very little training provided

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  7. Helpful (1)

    "SSE"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Project Manager in High Wycombe, England
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at SSE full-time for more than 5 years

    Pros

    stable employment, company usually hires staff far after they are needed - the upside is that the staff turnover is not so high

    Cons

    Too many meetings Poor performance review mechanisms, with far too heavy a weighting torward toward safety audits (for those who are office based) Far too much health and safety focus Usual corporate nonsense

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  8. Helpful (8)

    "Avoid this company - Thatcham Retail"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Commercial Metering in Thatcham, England
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I have been working at SSE full-time for more than 3 years

    Pros

    I really don’t have any pros

    Cons

    Health and safety overkill, nanny state, awful blame culture, no training, no investment in technology, lack of management skills. Nepotism to the extreme, managers employing friends and family over skill set. Managers unwilling to listen and address problems. Low morale lack of skills and understanding for the industry, generally a terrible place to work. Please avoid working for this company. They are the worst company I have ever worked for. Too many dinosaurs not open to change with a distinct and obvious lack of skills in all areas. If you have any mental health issues this company will make them worse. If complaints are raised they get brushed under the carpet as the chain of command are all friends and nothing is done. Please please avoid.

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  9. Helpful (3)

    "Horrendous"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Contractor - QA Tester in Havant, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SSE for less than a year

    Pros

    There are literally none compared to over 30 companies I have worked at.

    Cons

    Health and safety overkill - got reported for being less than 5m from desk without locking screen - I could still see it clearly!!! Worked on a system from the early 1990's Totally incompetent middle management who spent half there time working from home and the other half wondering around the office on their mobile. Poor performance is allowed to go unaddressed and too many people coast in middle management. I saw several examples of 3 people doing work that 1 person should have been capable of doing. Plus contractors are sitting around twiddling their thumbs most of the time - or playing table tennis! Ridiculous amount of bureaucracy and in-house politics.

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  10. Helpful (5)

    "If you like looking to the past you'll love SSE"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Havant, England
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I have been working at SSE full-time for more than 3 years

    Pros

    Good Pay Nice people Flexible working

    Cons

    Health and safety overkill No investment in technology. The worst e-learning ever. No investment in people. Poor performance is allowed to go unaddressed. Too many people coast. Scared to try new ideas. A meetings culture, rather than action. Did i mention health and safety Ridiculous amount of bureaucracy and in-house politics

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Found 28 reviews
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