SSM Health Employee Reviews about "high turnover"

Updated 9 Nov 2020

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3.6
67%
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73%
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SSM Health President and CEO Laura Kaiser
Laura Kaiser
230 Ratings
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Reviews about "high turnover"

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  1. "Good place to work"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Registered Nurse, BSN in Saint Louis, MO
    Recommends
    Positive Outlook

    I worked at SSM Health full-time

    Pros

    Friendly, helpful staff. Safe learning environment.

    Cons

    Understaffed. High turnover. Confusing leadership.

  2. Helpful (1)

    "Review of SSM"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Licensed Practical Nurse in Mexico, MO
    Doesn't Recommend
    Negative Outlook

    I have been working at SSM Health full-time for more than a year

    Pros

    Small community, so not as busy as a bigger town such as Columbia, MO

    Cons

    High turnover and not sure of the future of this business.


  3. "It was alright"

    4.0
    Former Employee - Anonymous Employee in Saint Louis, MO

    I worked at SSM Health full-time for more than a year

    Pros

    not many pros but good compensation

    Cons

    High turnover rate and no overtime

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  4. Helpful (1)

    "I love my job but the management is terrible & concerns are ignored."

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Patient Access Representative in Bridgeton, MO
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at SSM Health full-time for more than a year

    Pros

    Fast paced, fun, dynamic learning environment. Lots to do and learn. You are able to make a difference in the lives of patients in whatever role you have. Feels worthwhile and important. Great pay for entry level job and good skill building that is transferable to other companies (epic).

    Cons

    Our concerns about coworkers and supervisors go ignored by management and corporate. We used to be able to do a monthly satisfaction survey that management begged us to do, however, we never recieved any feedback and eventually they removed the portion of the survey where you could write in your answer. Management is the reason for high turnover. We are always short staffed because management is always forcing someone out. Benefits are TERRIBLE for a hospital system. You would really be surprised. If you live in Illinois you will have to come to St Louis for services.

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  5. "RN"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook

    I have been working at SSM Health full-time

    Pros

    There are good people here, and they deliver great heath care. Community focused.

    Cons

    St Joseph Hospital- Management is so budget focused, they are out of touch with bedside nursing. More negative feedback at meetings and very little positive if all. Short-handed. High turnover.

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  6. Helpful (1)

    "Senior leadership at system leads by fear. Always has financial trouble"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at SSM Health

    Pros

    Great benefits. Great people. Great mission.

    Cons

    Lacks strategic focus. System leaders lead by fear and micromanagement. Lacks strategy and not able to make decisions. Teams are paralyzed by a lack of decision making and accountability at system leadership. Marketing and strategy teams need new leadership to better prepare for the future. Revenue cycle continues to be an issue and they usually have to be on a financial improvement plan every couple of years because they do not plan accordingly. Start respecting each other and your teams. The high turnover should be an indication of leadership issues.

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  7. Helpful (1)

    "Medical Assistant"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at SSM Health full-time

    Pros

    Great work environment. Strong coworker relationships. Convenient location. Great doctors.

    Cons

    Medical Assistants are frequently underpaid. Lack of communication throughout. Disorganized management. High turnover rate for front AND back office staff.

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  8. Helpful (6)

    "Pre-Service Department"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Pre-Services Representative in Saint Louis, MO
    Neutral Outlook

    I have been working at SSM Health full-time for more than a year

    Pros

    Department coworkers and other employees within the facility are very friendly and courteous. The work is very interesting and challenging. Due to sheer volume of accounts processed and the complexity of everyday operations you receive little effective direct support and training from Department Leads and Supervisors, but on the flip side there is a high degree of autonomy and flexibility in how you complete your work and when you take your rest and lunch breaks. Although there is a formal annual employee performance evaluation process, all non-probationary employees received the exact same 2% raise in 2016. This would be great if you are a sub-standard performer, but a bit deflating if you happen to be a high-energy top achiever. Pay and benefits are below industry average but the PTO policy has, at least historically, been very flexible.

    Cons

    From my own personal experience it appears to be virtually impossible to be internally promoted at SSM if you hire into a large, high-turnover department such as Pre-Service. Human Resources uses Taleo Recruiting software for initial screening of candidates and each manager has a direct link to it through the HR website. Several veteran employees within the department believe that managers have the ability to block individuals or even specific groups of employees from being given consideration for positions outside of the department, and have actually done so in the past. If this is indeed true, and managers are presently engaging in this egregious activity, it would go a long way toward explaining my own lack of success. Even if you are fortunate enough to receive a rare contact from a “Talent Acquisition Specialist” the best that you seem to get is a very pleasant person reading questions to you off of an obvious script that was indexed against your electronic application, as though you were a non-SSM applicant being considered for new hire. What you have accomplished professionally or academically, or how reliable and helpful you have readily and steadily been to your Supervisor and fellow coworkers, apparently bears little real value. Sadly, it has ultimately been much easier for many of my now former co-workers to gain advancement by leaving SSM for one of the competitors, which of course contributes to the high-turnover ratio. This particular factor is just one of several operational factors that have resulted in extremely low overall employee morale within the department. And from an organization that continually promotes and stresses moral values and individual ethical obligations to its employees this, at the very least questionable, practice is more than a wee bit contradictory.

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  9. Helpful (2)

    "Great place to start a career"

    4.0
     

    I have been working at SSM Health

    Pros

    I love working here. The people and culture are great. Several long time employees. Plenty of room for advancement. Many opportunities for overtime. Good benefits and good pay. Catholic organization. Several positive attitudes from management.

    Cons

    High turnover on some units. Some evidence of ineffective management, although upper management has taken notice and is willing to work on situation.

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  10. Helpful (1)

    "No Direction"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I have been working at SSM Health full-time

    Pros

    Love working with my direct team and coworkers, who make it liveable with coming in each day. Also a lot of potential for the organization to do much more.

    Cons

    Salary and compensation is said to be market competitive, but 20-30% below competitors in immediate market. Also excessively high turnover in leadership, no long term vision, just putting out fires day-to-day.

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