SYKES Customer Service Representative Reviews | Glassdoor.co.uk

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SYKES Customer Service Representative Reviews

Updated 17 Mar 2020

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2.9
41%
Recommend to a Friend
63%
Approve of CEO
SYKES President & CEO Chuck Sykes
Chuck Sykes
367 Ratings
  1. "Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SYKES full-time

    Pros

    Good opportunity to start a career

    Cons

    Salary os low compared to other opportunities

    SYKES2019-08-22
  2. "Good place to start and get some experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Edinburgh, Scotland

    I worked at SYKES full-time for less than a year

    Pros

    good environment laid back management easy to get holidays approved/organised

    Cons

    low salary and not much room for progression stressing work management did not seem to be quite competent

    SYKES2020-03-08
  3. "Good but pay is poor"

    StarStarStarStarStar
    Former Employee - Customer Service Representative in Edinburgh, Scotland

    I worked at SYKES full-time for more than a year

    Pros

    Amazing colleagues and great atmosphere

    Cons

    Poor pay for the jobs involved

    Continue reading
    SYKES2020-02-11
  4. "It's a call centre..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Edinburgh, Scotland
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at SYKES full-time for less than a year

    Pros

    Opportunities to move into different teams

    Cons

    Rubbish pay, constantly monitored

    SYKES2020-02-13
  5. "Sykes"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Edinburgh, Scotland
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at SYKES full-time for less than a year

    Pros

    Good hours, good staff.

    Cons

    Really bad salary, no progression

    SYKES2020-02-24
  6. Helpful (1)

    "OK as a starting job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative 
    Doesn't Recommend
    No Opinion of CEO

    I worked at SYKES full-time for less than a year

    Pros

    Friendly colleagues, opportunity to work in different languages, good and extensive induction training

    Cons

    Low salary, strict regime (managers watching every minute you are away from your desk), not enough support for starting agents, no flexibility

    Continue reading
    SYKES2019-11-29
  7. "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Edinburgh, Scotland
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I have been working at SYKES part-time for more than a year

    Pros

    Great colleagues. Just that, nothing else.

    Cons

    Very poor pay, very bad infrastructure (buildings, pcs etc)

    Continue reading
    SYKES2019-12-18
  8. Helpful (2)

    "Terrible"

    StarStarStarStarStar
    Current Employee - Customer Service Representative 

    I have been working at SYKES part-time for less than a year

    Pros

    Work from home office thats it

    Cons

    No support or help available

    SYKES2019-08-04
  9. Helpful (1)

    "Good Call center to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Call Center Customer Service Representative 

    I have been working at SYKES full-time for less than a year

    Pros

    International environment with multilingual teams

    Cons

    Your experience depends much on the team you work

    SYKES2019-06-06

    SYKES Response

    June 24, 2019HR Representative

    Thanks so much for sharing your experience with us! We're happy to hear it's been positive and that you enjoy working in an international environment with dynamic, multilingual team members. We hope that you continue to work, learn and grow with us!

    Continue reading
  10. "Nice place to work"

    StarStarStarStarStar
    Current Employee - Customer Service Representative 
    Recommends

    I have been working at SYKES full-time for less than a year

    Pros

    Weekly feedback provided Friday free cakes

    Cons

    Fast paced and stressful at times

    SYKES2019-05-01
Found 810 reviews