SYKES Reviews

Updated 6 Jul 2020

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3.0
49%
Recommend to a Friend
61%
Approve of CEO
SYKES President & CEO Chuck Sykes
Chuck Sykes
1,408 Ratings
Pros
Cons
  • "Customer service reviews were oddly handled(in 80 reviews)

  • "Most of the team leads were cool except for this one lady who always had mood swings, especially when it was(in 60 reviews)

More Pros and Cons
  1. "Supervisor for PlayStation"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Supervisor in Edinburgh, Scotland
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at SYKES full-time for more than a year

    Pros

    Technical support, colleagues, good managerial experience.

    Cons

    Excess amount of workload, too draining.

  2. "Not as bad as people say"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Advisor in Edinburgh, Scotland
    Recommends
    Neutral Outlook

    I have been working at SYKES full-time for less than a year

    Pros

    I have been working for Sykes for Citi Commercial Cards account for several months already. It was quite decent, if you did your job properly, nobody minded your business. People I worked with really made this account – a great bunch! Depending on the language you speak, it can be quite busy or rather calm. If you're looking for your first job in Edinburgh, it may be worth a shot.

    Cons

    The career progression is almost non-existent. After developing some decent product knowledge, you can either become a specialist or a teamleader, but that's it. Decent for a first job or as a student, but I wouldn't advise looking for career opportunities within the company.

  3. "Good employer"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Agent in Edinburgh, Scotland
    Recommends
    Positive Outlook
    No Opinion of CEO

    I worked at SYKES full-time

    Pros

    support, colleagues, environment, training, wages

    Cons

    some shifts can be harder than others

    Continue reading
  4. "It is ok"

    3.0
    Current Employee - Customer Service Representative in Edinburgh, Scotland

    I have been working at SYKES full-time

    Pros

    People from all over the world.

    Cons

    Salary is a bit low

  5. "Good place to work"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Advisor in Edinburgh, Scotland
    Recommends
    Negative Outlook
    No Opinion of CEO

    I worked at SYKES part-time for less than a year

    Pros

    Salaries, hours, colleagues, nice manager

    Cons

    Lack of food diversity, the officies

  6. "Good Company Overall"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Program Manager 

    I have been working at SYKES full-time for more than a year

    Pros

    Good growth opportunities within sykes

    Cons

    Not the best in terms of salary

  7. "Nuance - Getting the right department is key"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Technical Support Analyst in Edinburgh, Scotland
    Recommends
    Positive Outlook
    No Opinion of CEO

    I worked at SYKES full-time for more than a year

    Pros

    If you get the right department, it can be the most chill job, awesome people, and you'll get a nice and well-defined job where nobody expects you to work overtime or out of hours at all. Depending on how busy the day/client is, you may even end up having time to study. If there are no calls and no emails, there's not much to do unless you want to take on extra duties, which can help you get into an education programme they offer.

    Cons

    If you get the wrong team, everything will go down the drain. You'll get micromanaged, you'll need to take tons of calls and rush through scripts, and all managers will care about are the numbers on your weekly KPI spreadsheet. Regardless of department, there are often only very few opportunities for progression. You can raise from level 1 agent to level 2, which sometimes is better paid than team managers, you can of course also rise up to team manager, but that's it. Hard to get past that.

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  8. Helpful (3)

    "Dreadful - Avoid at all costs"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Support Worker in Falkirk, Scotland
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at SYKES full-time for less than a year

    Pros

    None apart from the other support workers who are amazing

    Cons

    Absolutely horrendous company to work for. Management are horrible and have a clique culture and if your face doesn't fit they will make your life hell and force you out. Their head of services and devolompment manager has absolutely no Empathy, Respect, Integrity or caring, which is quite ironic as she is the one who apparently came up with those company values. If you have the misfortune of working under that manager you will see what I mean. The lies told about the job at interview were staggering. At no point do they explain your expected to work 8-10 hour shifts which are Lone working and that's not to mention the 10 hour lone working night shift they don't tell you about either while being expected to watch over troubled young people involved with drugs and alcohol abuse with no cctv or staff back up as management insist on lone working. 2 week induction was bare minimum with alot of down time. Trainers were unprofessional, hair scrapped back and chewing on chewing gum like an animal grazing while giving presentations, easily distracted and diverged from training alot. Avoid at all costs, unsafe and and toxoc work environment

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  9. Helpful (1)

    "Okay, the people make it worth it"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Supervisor in Edinburgh, Scotland

    I have been working at SYKES full-time for more than a year

    Pros

    Good people and culture, opportunity to work within a number of different brands. Management are there to help you progress if you're willing to listen to them .

    Cons

    Draconian disciplinary procedures, will discipline you even for previously disclosed conditions and even with sick notes. Low pay for high responsibility. HR are awful !

  10. "Good place to start and get some experience"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Edinburgh, Scotland

    I worked at SYKES full-time for less than a year

    Pros

    good environment laid back management easy to get holidays approved/organised

    Cons

    low salary and not much room for progression stressing work management did not seem to be quite competent

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