SYKES Reviews

Updated Oct 22, 2021

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Found 4,887 of over 5,423 reviews

3.4
60%
Recommend to a Friend
76%
Approve of CEO
SYKES President & CEO Chuck Sykes
Chuck Sykes
2,092 Ratings
Pros
  • "Work from home position/ flexible(in 662 reviews)

  • "I have developed skills that would benefit me in any work environment(in 126 reviews)

  • Cons
  • "no support from the managers or team leads(in 62 reviews)

  • "Agree to one time then sometimes we get short hours, horrible communication with upper management(in 62 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Current Employee, more than 5 years

      Sykes review

      Aug 17, 2021 - Technical Product Specialist in Edinburgh, Scotland, Scotland
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great company to work for to start your career in office environment. You will gain great office experience dealing with customers via phone and email. Great for both young and adults to develop professional career. With Sykes, you will also have good chance to progress to management level.

      Cons

      The salary may not be encouraging enough, but there is always chance to develop your career within Sykes. There are training and management courses available to take up for a chance for job mobility.

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    2. 3.0
      Former Employee, more than 1 year

      Sykes

      Oct 10, 2021 - Customer Service Agent in Edinburgh, Scotland, Scotland
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Some really lovely people work here

      Cons

      Salary is low, Management are not great generally.

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    3. 2.0
      Former Employee, less than 1 year

      Badly Managed

      Oct 10, 2021 - Playstation Support Specialist 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Nothing that positive to note

      Cons

      Management in the PlayStation section was awful. Customers were waiting in the queue for well over an hour each day so by the time we spoke to them they were livid

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    4. 4.0
      Former Employee

      Overall positive

      Sep 15, 2021 - Customer Service Representative in Edinburgh, Scotland, Scotland
      Recommend
      CEO Approval
      Business Outlook

      Pros

      People, atmosphere, support, salary, support

      Cons

      It is quite far from the city center

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    5. 4.0
      Former Employee, less than 1 year

      Fine

      Sep 7, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Work here was perfectly fine.

      Cons

      I can't remember any downsides.

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    6. 3.0
      Former Employee, less than 1 year

      Easy to get stuck there.

      Sep 18, 2021 - Customer Service Representative in Edinburgh, Scotland, Scotland
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Nice people and a sense of community, team leads are also nice.

      Cons

      Salary could be much better and favouritism is a big issue.

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    7. 3.0
      Current Employee, more than 5 years

      Great role to experience working with multiple stakeholders

      Sep 15, 2021 - Account Manager in Edinburgh, Scotland, Scotland
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Multilingual, development opportunities, networking, professional, growth

      Cons

      Stale, lacks innovation, close minded, salary

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    8. 4.0
      Current Employee, more than 1 year

      Good place to work

      Aug 25, 2021 - Sykes Customer Service in Edinburgh, Scotland, Scotland
      Recommend
      CEO Approval
      Business Outlook

      Pros

      It's good working from home and they don't pressure you. Depending on the management team they will resolve your issues.

      Cons

      Not good salary. Lack of career opportunities

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    9. 3.0
      Current Employee, more than 1 year

      Supervisor

      Aug 30, 2021 - Supervisor in Edinburgh, Scotland, Scotland
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good team work. Team members are so good

      Cons

      Low rate of pay Lots of changes trough departments

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    10. 4.0
      Current Employee

      Good

      Aug 6, 2021 - Customer Service Representative in Edinburgh, Scotland, Scotland
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good, not so strict pretty flexible

      Cons

      The client is so boring

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