SYKES Employee Reviews about "team leads"

Updated 9 Dec 2020

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3.4
62%
Recommend to a Friend
77%
Approve of CEO
SYKES President & CEO Chuck Sykes
Chuck Sykes
1,880 Ratings
Pros
  • "Work from home position/ flexible(in 662 reviews)

  • "I have developed skills that would benefit me in any work environment(in 126 reviews)

  • Cons
  • "no support from the managers or team leads(in 62 reviews)

  • "Agree to one time then sometimes we get short hours, horrible communication with upper management(in 62 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Reviews about "team leads"

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    1. 4.0
      Former Employee, less than 1 year

      Overall, a good experience

      20 Aug 2017 - Customer Service in Edinburgh, Scotland, Scotland
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good salary. The team was lovely and became close to my colleagues. The team leads and trainers were helpful at all times and provided me with all the advice and support required. The job itself was easy and, despite having some difficult cases or days, it was usually rewarding.

      Cons

      It took them over 2 months to actually give me the contract. They shifted dates and dates and only were offering contract renewals on a monthly basis, which was not very practical or helpful.

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    2. 3.0
      Current Employee

      Nice atmosphere, nice colleagues, flexibility, but bad management

      9 Dec 2020 - Customer Service Representative in Edinburgh, Scotland, Scotland
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Nice working armosphere with colleagues, multicultural environment. The company is quite flexible if you need to chnage your work pattern for example. There are many differents accounts and client groups- Busy environment, fast paced environment and you will learn how to work under pressure, as a team... multitasking... I have developed many skills.

      Cons

      Noisy environment - Team leads can put a lot of pressure over targets. Training is usually poor. The softwares get old like the office chairs and need to be replaced. As a consequences, Managers will ask you to perform tasks without providing proper tools.

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    3. 4.0
      Former Employee

      If you are cut out for typical inbound call centre support work and speak another language then this one is pretty good

      26 Dec 2016 - City of Edinburgh in Edinburgh, Scotland, Scotland
      Recommend
      CEO Approval
      Business Outlook

      Pros

      They won't fire you if you are having a bad time and your performance is suffering - they are all about support. As long as you are honest with them and genuinely try (punctuality is really important) they will do their best to support you. Even if a client quits and your team is shut down, they will reshuffle you to another team. It's all honest inbound support calls - no dodgy outbound cold calling. Many teams are quite close knit and it's fun working with your colleagues from all over the world. Sykes is really great when it comes to appearance, orientation, need for prayers, disability. All that counts is that you are a reasonable good employee.

      Cons

      Typical call centre structure where resources are often stretched, often you have to work around IT issues, there is periods where the workload is insane and you feel like a firefighter with many close calls and just come home unable to do anything but sleep, and then periods where there is nothing to do and you're bored out of your mind. Management can't do much about many long-standing issues as much of those are created by the demands of the clients (Panasonic, Motorola, etc). Staffing is the biggest issue, because the clients like to get by cheap. That and the team leads being overloaded with work (staffing issues..) can leave you feel unsupported and overburdened, and then finally burned out. So if you are not handling stress very well and tend to complain a lot you won't last long. The pay isn't much above minimum wage either when you start, although that really depends on the second language you speak. Nordics and Germans are always in really high demand and get paid more.

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      1 person found this review helpful

      SYKES Response

      HR Representative

      Thank you for your thoughtful feedback and 4-Star Review! As you noticed, every member of the SYKES team is important to us and we value your insights. We work hard every day to balance the needs of the staff while fostering healthy growth for the company.

    4. 2.0
      Former Employee

      Once upon a time...

      10 May 2016 - Programmer Manager in Edinburgh, Scotland, Scotland
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Believe it or not but once upon a time it was a good company to work for. Very smart and talented people and Managers ,worked there, pay was aligned with competitors, trust and employee's empowerement were expressions that defined the Company. You could easily get a job and move up the ladder and get a £4K increase to move from tech support to Level 2, there was £250 quarterly vouchers that top performers could be awarded with and the overall atmosphere was great while open and honest communication as well as professional attitude was consistently displayed. That was a good place to learn and and then to move onto pastures new while taking a 30 % increase but....

      Cons

      The crisis kicked off in 2007, they tighten the rules progressively, considering that they would always manage to get multilingual backpackers wandering around in desperation to get a job and thus coming to the realisation that the majority of them would leave after a few months anyway, stopped treating their staff with respect, focusing all their efforts on productivity and neglecting quality and humanity. The TMs and Team Leads became police officers, frantically checking timekeeping and absences and being regularly on the edge of breaching HR regulations, an entire department was fired over a speaker phone as the Senior Manager didn't bother turning up in person. The management became very suspicious of people that they previously put in Management positions, micromanaging Team Leaders and putting pressure on them which in turn were adopting the same methods with their Teams. It became obvious at this stage that the company which operated on a merit policy started promoting their acquaintances to Senior Management positions, not based on talent but, how could I put that right... hum... more on their culinary reputation or their famous football Team, no,no not UK, I said culinary... a bit more down south, yes, you got it ,well done and Forza Regazzi! Obviously, the outcome was predictable, the most talented managers left the building to get a new job that they deserved, leaving the company with...well, the one that could not find a job elsewhere should we say.

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      7 people found this review helpful
    5. 4.0
      Former Employee, less than 1 year

      Sykes is a wonderful place to work

      23 Oct 2020 - Customer Service Representative in New York, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Wonderful team leads, team and gurus.

      Cons

      Less attention towards the agents

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    6. 4.0
      Former Employee, more than 1 year

      Work from Home

      19 Sep 2020 - Customer Service Representative (CSR) in Englewood, CO
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great training and support from. Supervisor and team leads. You have to be able to communicate

      Cons

      Do not do turbo tax program.

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      1 person found this review helpful
    7. 4.0
      Current Employee, more than 3 years

      Good place to work

      12 Aug 2020 - Customer Service Representative 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Pay by hour Team leads and coaches are there to help

      Cons

      Get really busy at times, but thata what expected in a high call volume environment.

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    8. 4.0
      Current Employee, less than 1 year

      Good company

      19 Aug 2020 - Inbound Customer Service Agent 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Supporting team leads and coaches

      Cons

      Salary too low for amount of work

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    9. 3.0
      Current Employee, less than 1 year

      GREAT WORK PLACE

      17 Sep 2020 - Customer Service Representative in Budapest
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Work from home position/ flexible Very interesting upto date technology driven work environment

      Cons

      Most of the team leads were cool except for this one lady who always had mood swings, especially when it was Most of the mid upper management couldn't care less about employees

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    10. 1.0
      Current Employee, more than 3 years

      Terrible place to work

      19 Jun 2020 - Technical Support Agent in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      They pay you. Benefits after probationary period. Can work from home.

      Cons

      - Team leads dont help - Getting yelled at all day by customers is very stressful - Metrics are very hard to meet and disciplinary action is quick. - Targets and metrics are always changing and always getting harder. When most people dont meet targets due to the targets being so hard to meet, there's no help, just "do it better" speeches -Very isolated - No chance for growth unless you have perfect metrics for years

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      3 people found this review helpful
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