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Sainsbury’s

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Sainsbury’s

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Sainsbury’s Reviews

Updated 5 Dec 2023

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Found 13,956 of over 15K reviews
3.7
65% Recommend to a Friend
66% Approve of CEO

Found 13,964 of over 15K reviews

3.7
65%
Recommend to a Friend
66%
Approve of CEO
Sainsbury’s CEO Simon Roberts  (no image)
Simon Roberts
720 Ratings

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Top Review Highlights by Sentiment

Excerpts from user reviews, not authored by Glassdoor

Pros
  • "good pay very chill job just get paid to go on your phone and sell ciggies(in 1590 reviews)
  • "Colleagues are friendly and willing to help without making you look stupid as a new starter.(in 790 reviews)
  • "Nice People and you get to know most of them if you work with them.(in 650 reviews)
  • "All staff is friendly and I love when they support me anytime when i need them.(in 582 reviews)
  • "Benefits are good and hours(in 224 reviews)
Cons
  • "Poor management and lack of clear authority for the department often caused confusion amongst staff.(in 911 reviews)
  • "Managers can be rude and demanding(in 722 reviews)
  • "Long hours and difficult to progress unless you know the right people(in 516 reviews)
  • "breaks were short; when doing an 8 hour shift could only get 30 mins break(in 167 reviews)
  • "No career progression if you're not a favourite either!(in 88 reviews)
    1. 5.0
      4 Dec 2023
      Cashier
      Current Employee, less than 1 year
      London, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      fair for staff and a easy job for all

      Cons

      not much downside because its a very easy job

      1. 2.0
        8 Nov 2023
        Customer Service Representative
        Former Employee, less than 1 year
        Kenton, London, England
        Recommend
        CEO Approval
        Business Outlook

        Pros

        Mature and longterm staff were very helpful. Good deputy section manager. Well-stocked staff room with free refreshments for staff. One of the best supermarkets due to their quality produce.

        Cons

        Expected to understand fairly complex time-sensitive stocking and online order procedures from the first day at the busy Christmas period. Section supervisor never bothered to learn my (very simple) name and called me "you" on several occassions Disrespectful section manager who repeatedly communicated in an aggressive and condescending manner leading to a conflict in front of customers. I decided, after two weeks, that would be my last day. I wrote to the HQ twice about this incident (with the request that they check the shop floor footage for verification) and my reasons for leaving. I did not receive any response whatsoever. I understand that manager was moved to another store soon afterwards but it's a shame Sainsburys makes staff look disposable. I have been a customer in that store from when it opened in the 90's.

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        1. 1.0
          10 Nov 2023
          Nightshift Assistant
          Former Employee, less than 1 year
          Osmaston, England
          Recommend
          CEO Approval
          Business Outlook

          Pros

          Great salary and that is it

          Cons

          I’ve worked at sainsburys during the day time and it was a great place to work. I used to work with great managers who were very supportive However, during the night, it’s a different story. Management are clueless and thick. Both managers expect you to work fast that are working hard already. Managers are always constantly watching what you’re doing. If a task doesn’t get completed, they ask why, you give them a reason and they play the “excuse” card, even though they are the ones making the excuses. Both managers have received endless complaints colleagues and it baffles me how they haven’t been sacked yet. They have attitude problems, the man being much worse. He got annoyed with a staff member and threw a product on the floor in rage, the staff member was working hard anyway. They lack peoples and management skills, they wouldn’t survive five seconds in the real world. They are constantly low on staff, making the staff do double the work load. Online shoppers are always in your way when you are stacking shelves making you claustrophobic. They don’t inform you that you are supposed to work towards targets and achieve them. During the interview, they don’t mention this and including on the contract which is false advertising. This takes a toll on your mental health.

          1. 5.0
            24 Nov 2023
            General Assistant
            Former Employee, more than 1 year
            Livingston, Scotland
            Recommend
            CEO Approval
            Business Outlook

            Pros

            Working at Sainsbury's was an incredibly fulfilling experience during my university years. The flexibility they offered was outstanding; I could balance my studies while having a steady job. One thing that really stood out was the availability of extra shifts, which was fantastic for someone looking to earn extra income. The team culture at Sainsbury's was vibrant and supportive. Colleagues were always willing to help out, making the work environment very welcoming. Managers were approachable and understanding, which made communication smooth and efficient. I appreciated the opportunity to learn various skills, from customer service to teamwork and problem-solving. The training provided was thorough, ensuring I felt confident in my role. Overall, my time at Sainsbury's was both enjoyable and enriching. The flexibility, supportive environment, and the opportunity to take on extra shifts made it a fantastic choice for balancing work and studies during university.

            Cons

            At Christmas time the Christmas playlist became a bit tedious.

            1. 4.0
              14 Nov 2023
              Cafe Assistant
              Former Employee
              Recommend
              CEO Approval
              Business Outlook

              Pros

              a lot of friendly staff, incredibly inclusive. some great customers, great pension scheme. great variety of duties. very flexible with changing shifts.

              Cons

              some colleagues who did very little meaning others had to do a lot more than they should have been doing

              1. 3.0
                3 Dec 2023
                Trading Assistant
                Current Employee, more than 1 year
                Brighton, England
                Recommend
                CEO Approval
                Business Outlook

                Pros

                Easy work, no challenging tasks. A relatively relaxed environment in convenience as compared to supermarkets. A mixture of short and long shifts.

                Cons

                Christmas day is forced to be taken as holiday, a swapped shift or unpaid, thought this was disgusting. No bonuses or additional benefits aside from colleague discount. Minimal opportunities to advance. Part time contracts seem to be prioritised so I am fighting for adequate working hours.

                1. 4.0
                  14 Oct 2023
                  Senior Engineer
                  Current Employee, more than 3 years
                  London, England
                  Recommend
                  CEO Approval
                  Business Outlook

                  Pros

                  - Provide you with 10% time to work on personal development - You are able to make decisions and defend them with facts to move forward - Teams are small and you get a different range of work to do - Employee discount is useful - Pension is 7.5% matched

                  Cons

                  - Sometimes work can drag on because of certain tools used - It takes a long time to make a decision to get a product due to the bureaucracy involved, you need to learn to be patient and persistent - Can get political sometimes, but you need to just ignore it and carry on with your job - Sometimes you can raise problem with a solution, but nothing gets done

                  1. 3.0
                    26 Nov 2023
                    Customer Assistant
                    Current Employee, less than 1 year
                    Aldershot, England
                    Recommend
                    CEO Approval
                    Business Outlook

                    Pros

                    Easy enough work if you have a knack for taking to people, have no clue if benefits are the same. Contracted hours were respected and additional hours were offered, not coerced.

                    Cons

                    Leering Site Manager (I was a young lady under 20 at the time), lack of understanding of on-going health issues at time of employment.

                    1. 5.0
                      20 Nov 2023
                      Shop Assistant
                      Current Employee, more than 3 years
                      Ashton-under-Lyne, England
                      Recommend
                      CEO Approval
                      Business Outlook

                      Pros

                      Have some of the most reliable hours and days to work and in terms of holidays once you get a permanent contract they are very nice with how many holidays you can get and they are able to provide you with a schedule that works around you and are able to offer you more hours if you want.

                      Cons

                      Store gets extremely extremely busy and gets very hectic at peak times but it’s important to stay composed and ensure you don’t forget what you are doing.

                      1. 3.0
                        5 Dec 2023
                        Customer Service Representative
                        Former Employee, more than 5 years
                        Hemel Hempstead, England
                        Recommend
                        CEO Approval
                        Business Outlook

                        Pros

                        Started at 16 and learnt everything I needed to know about work life. Good community of staff.

                        Cons

                        HR removed from stores, meaning delays and processes not being followed correctly.

                      Viewing 1 - 10 of 13,964 Reviews
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                      Sainsbury’s Reviews FAQs

                      Sainsbury’s has an overall rating of 3.7 out of 5, based on over 14,729 reviews left anonymously by employees. 65% of employees would recommend working at Sainsbury’s to a friend and 47% have a positive outlook for the business. This rating has been stable over the past 12 months.

                      According to anonymously submitted Glassdoor reviews, Sainsbury’s employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at Sainsbury’s. This rating has been stable over the past 12 months.

                      65% of Sainsbury’s employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Sainsbury’s 3.4 out of 5 for work life balance, 3.4 for culture and values and 3.1 for career opportunities.

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                      Glassdoor has 14,729 Sainsbury’s reviews submitted anonymously by Sainsbury’s employees. Read employee reviews and ratings on Glassdoor to decide if Sainsbury’s is right for you.