Sainsbury’s Reviews
Updated 5 Dec 2023
Found 13,964 of over 15K reviews
- Popular
- Most Recent
- Highest Rating
- Lowest Rating
What people are saying about Sainsbury’s
Got a burning question about Sainsbury’s? Just ask!
On Fishbowl, you can share insights and advice anonymously with Sainsbury’s employees and get real answers from people on the inside.
What are your colleagues talking about?
Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "Colleagues are friendly and willing to help without making you look stupid as a new starter." (in 790 reviews)
- "Poor management and lack of clear authority for the department often caused confusion amongst staff." (in 911 reviews)
- 5.04 Dec 2023CashierCurrent Employee, less than 1 yearLondon, England
Pros
fair for staff and a easy job for all
Cons
not much downside because its a very easy job
- 2.08 Nov 2023Customer Service RepresentativeFormer Employee, less than 1 yearKenton, London, England
Pros
Mature and longterm staff were very helpful. Good deputy section manager. Well-stocked staff room with free refreshments for staff. One of the best supermarkets due to their quality produce.
Cons
Expected to understand fairly complex time-sensitive stocking and online order procedures from the first day at the busy Christmas period. Section supervisor never bothered to learn my (very simple) name and called me "you" on several occassions Disrespectful section manager who repeatedly communicated in an aggressive and condescending manner leading to a conflict in front of customers. I decided, after two weeks, that would be my last day. I wrote to the HQ twice about this incident (with the request that they check the shop floor footage for verification) and my reasons for leaving. I did not receive any response whatsoever. I understand that manager was moved to another store soon afterwards but it's a shame Sainsburys makes staff look disposable. I have been a customer in that store from when it opened in the 90's.
- 1.010 Nov 2023Nightshift AssistantFormer Employee, less than 1 yearOsmaston, England
Pros
Great salary and that is it
Cons
I’ve worked at sainsburys during the day time and it was a great place to work. I used to work with great managers who were very supportive However, during the night, it’s a different story. Management are clueless and thick. Both managers expect you to work fast that are working hard already. Managers are always constantly watching what you’re doing. If a task doesn’t get completed, they ask why, you give them a reason and they play the “excuse” card, even though they are the ones making the excuses. Both managers have received endless complaints colleagues and it baffles me how they haven’t been sacked yet. They have attitude problems, the man being much worse. He got annoyed with a staff member and threw a product on the floor in rage, the staff member was working hard anyway. They lack peoples and management skills, they wouldn’t survive five seconds in the real world. They are constantly low on staff, making the staff do double the work load. Online shoppers are always in your way when you are stacking shelves making you claustrophobic. They don’t inform you that you are supposed to work towards targets and achieve them. During the interview, they don’t mention this and including on the contract which is false advertising. This takes a toll on your mental health.
- 5.024 Nov 2023General AssistantFormer Employee, more than 1 yearLivingston, Scotland
Pros
Working at Sainsbury's was an incredibly fulfilling experience during my university years. The flexibility they offered was outstanding; I could balance my studies while having a steady job. One thing that really stood out was the availability of extra shifts, which was fantastic for someone looking to earn extra income. The team culture at Sainsbury's was vibrant and supportive. Colleagues were always willing to help out, making the work environment very welcoming. Managers were approachable and understanding, which made communication smooth and efficient. I appreciated the opportunity to learn various skills, from customer service to teamwork and problem-solving. The training provided was thorough, ensuring I felt confident in my role. Overall, my time at Sainsbury's was both enjoyable and enriching. The flexibility, supportive environment, and the opportunity to take on extra shifts made it a fantastic choice for balancing work and studies during university.
Cons
At Christmas time the Christmas playlist became a bit tedious.
- 4.014 Nov 2023Cafe AssistantFormer Employee
Pros
a lot of friendly staff, incredibly inclusive. some great customers, great pension scheme. great variety of duties. very flexible with changing shifts.
Cons
some colleagues who did very little meaning others had to do a lot more than they should have been doing
- 3.03 Dec 2023Trading AssistantCurrent Employee, more than 1 yearBrighton, England
Pros
Easy work, no challenging tasks. A relatively relaxed environment in convenience as compared to supermarkets. A mixture of short and long shifts.
Cons
Christmas day is forced to be taken as holiday, a swapped shift or unpaid, thought this was disgusting. No bonuses or additional benefits aside from colleague discount. Minimal opportunities to advance. Part time contracts seem to be prioritised so I am fighting for adequate working hours.
- 4.014 Oct 2023Senior EngineerCurrent Employee, more than 3 yearsLondon, England
Pros
- Provide you with 10% time to work on personal development - You are able to make decisions and defend them with facts to move forward - Teams are small and you get a different range of work to do - Employee discount is useful - Pension is 7.5% matched
Cons
- Sometimes work can drag on because of certain tools used - It takes a long time to make a decision to get a product due to the bureaucracy involved, you need to learn to be patient and persistent - Can get political sometimes, but you need to just ignore it and carry on with your job - Sometimes you can raise problem with a solution, but nothing gets done
- 3.026 Nov 2023Customer AssistantCurrent Employee, less than 1 yearAldershot, England
Pros
Easy enough work if you have a knack for taking to people, have no clue if benefits are the same. Contracted hours were respected and additional hours were offered, not coerced.
Cons
Leering Site Manager (I was a young lady under 20 at the time), lack of understanding of on-going health issues at time of employment.
- 5.020 Nov 2023Shop AssistantCurrent Employee, more than 3 yearsAshton-under-Lyne, England
Pros
Have some of the most reliable hours and days to work and in terms of holidays once you get a permanent contract they are very nice with how many holidays you can get and they are able to provide you with a schedule that works around you and are able to offer you more hours if you want.
Cons
Store gets extremely extremely busy and gets very hectic at peak times but it’s important to stay composed and ensure you don’t forget what you are doing.
- 3.05 Dec 2023Customer Service RepresentativeFormer Employee, more than 5 yearsHemel Hempstead, England
Pros
Started at 16 and learnt everything I needed to know about work life. Good community of staff.
Cons
HR removed from stores, meaning delays and processes not being followed correctly.
Sainsbury’s Reviews FAQs
Sainsbury’s has an overall rating of 3.7 out of 5, based on over 14,729 reviews left anonymously by employees. 65% of employees would recommend working at Sainsbury’s to a friend and 47% have a positive outlook for the business. This rating has been stable over the past 12 months.
65% of Sainsbury’s employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Sainsbury’s 3.4 out of 5 for work life balance, 3.4 for culture and values and 3.1 for career opportunities.